Imagine if BT Sold Cars..... (Availability Post!)

Like may others I'm getting the run around from the BT Infinity team about the availability of BT Infinity. The online map says it became availalbe in my town in December 2010. The BT Openreach availability document (http://www.openreach.co.uk/orpg/home/products/super-fastfibreaccess/downloads/fttc_pot_exchs.pdf) says they are now accepting CP orders. At least two of my neeighbours have received BT Infinity. However when I call I get told it isn't available in my area yet. 
And so the the car analogy. This is the equivalent to Ford launching a new car, with lots of TV adverts, magazine spreads and newspaper feature, but when you go into the dealership they say it isn't available yet. OK, you say, when will it be available? And the response is - no idea. Slightly disgruntled you go home, only to see your neighbour has the very car you were after. Hackles raised you go back to the dealership you re-phrase your questions - why can't I get the car I want? I can't tell you - is the reply. On your way out one of the engineers pops his head round the door and says - psst, you can get it, everyone in this area can get it. If Ford behaved like this they wouldn't stay in business long!
This is exactly the position I'm in. My exchange IS enabled. My neighbours HAVE BT Infinity. The BT Engineer told my neighbour when he was fitting the line equipment that the WHOLE area can get BT Infinity now. Yet whenever I phone the BT Infinity help/sales people they just say it isn't available to me yet and they can't say why or when it will be.
I'm getting increasingly frustrated and have e-mailed BT (don't bother they just refer you back to the help/sales telephone number). My next port of call is OFCOM - the industry regulator. Initially I would have just been happy for a sensible explanation of why I can't get BT Infinity and an idea of when it will be available, but now I want to make as much fuss for BT as I can. I'm an engineer in a large company and I KNOW there will be a plan. Big companies always have a plan!

It's like Ferrari or Porsche selling sport cars but having a remote control switch that forces you to drive below 10 miles per hour at certain times of the day on certain roads.
If that was to happen they would go out of business very quickly. But for BT it's 'traffic management' and is 'good and fair for everyone'.

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