IMail crashing constantly, low response for paid MAC service

I have been having some serious issues with my iMail since late October and after a few weeks of trying to cope with it I went on line and paid for service. Since then I have had 2 repair orders from 2 different technicians who have each had me do some tweaks to my system and then told me to call them back. I have followed their guidance after which I have called each of them back and received a message that they will get back to me in 24 hours (which has never happened).
First order 188.714.888 with Ryan at 877.388.0879 x 41207 we talked twice and did some tweaks and after that he would never return my calls. After a few weeks I asked for a different technician and got Marcell at 877.416.4271 x 2370 who gave me a new order number 188.731.398. Marcell and I talked on a couple of occasions and after a few small tweaks told me to call him back. I left my third message for him on 12/7/10 at 2:00PM and his message again said he would call me back in 24 hours. Its 11:00AM on 12/12/10 and still havenet heard and my iMail still keeps shutting down!
I have been totally polite and cooperative but I am getting very frustrated and very disappointed that there appears no way to get resolution or response from Apple.

To reset any OS X program just go to the folder and trash the affected files.
Open a new Finder Window
Click "Go" in the above status bar
Click and HOLD the "option/alt" key and you will see "Library" now show in the above list
Click Library while still holding the option/alt key and a new window will open with all of your system files
Go to the preference file (NOT Preference Panes)
Locate another file named <com.apple.Safari.plist>
Drag the files to the trash
Delete the trash
Close Safari if not already closed
Relaunch Safari from Applications folder
This should reset the program back to default. You will have to put your information back into the program but it should work.
Good Luck.

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    0x8fea6000 - 0x8fed8aa7  dyld (195.6 - ???) <60FD3471-A1D7-342E-99A7-3EDECDAEC6EC> /usr/lib/dyld
    0x9016b000 - 0x901c8ffb  com.apple.htmlrendering (76 - 1.1.4) <409EF0CB-2997-369A-9326-BE12436B9EE1> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/HTMLRendering .framework/Versions/A/HTMLRendering
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    0x9ce43000 - 0x9ce8aff5  com.apple.opencl (2.0.19 - 2.0.19) <7689E7B9-EE5A-3F74-8699-4CDED9162260> /System/Library/Frameworks/OpenCL.framework/Versions/A/OpenCL
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    0x9cee5000 - 0x9cee9ff7  com.apple.OpenDirectory (10.7 - 146) <CFBA4CCF-65D4-3879-BC6A-8888C13E3345> /System/Library/Frameworks/OpenDirectory.framework/Versions/A/OpenDirectory
    External Modification Summary:
      Calls made by other processes targeting this process:
        task_for_pid: 0
        thread_create: 0
        thread_set_state: 0
      Calls made by this process:
        task_for_pid: 0
        thread_create: 0
        thread_set_state: 0
      Calls made by all processes on this machine:
        task_for_pid: 479
        thread_create: 0
        thread_set_state: 0
    VM Region Summary:
    ReadOnly portion of Libraries: Total=149.8M resident=27.9M(19%) swapped_out_or_unallocated=121.9M(81%)
    Writable regions: Total=17.3M written=48K(0%) resident=176K(1%) swapped_out=0K(0%) unallocated=17.1M(99%)
    REGION TYPE                      VIRTUAL
    ===========                      =======
    MALLOC                             9316K
    MALLOC guard page                    16K
    Stack                              64.0M
    VM_ALLOCATE                         664K
    __CI_BITMAP                          80K
    __DATA                             7416K
    __DATA/__OBJC                        68K
    __IMAGE                             528K
    __IMPORT                              4K
    __LINKEDIT                         43.2M
    __OBJC                             1688K
    __OBJC/__DATA                        68K
    __PAGEZERO                            4K
    __TEXT                            106.6M
    __UNICODE                           544K
    mapped file                       102.1M
    shared memory                        12K
    shared pmap                        8424K
    ===========                      =======
    TOTAL                             344.1M

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