IManage FileSite Add-in problems

Hello,
I work in an office where we have several computers using Microsoft Office 2010 with windows 7 operating system.
Our firm relies on an Outlook add-in called iManage FileSite. The add-in allows a user to search and access documents from our server. However, when opening a Word Document, the program becomes "stacked" underneath the Microsoft Outlook program
icon that is pinned to the taskbar instead of under the Microsoft Word like so:
(unfortunately microsoft is not letting me display pictures)
Through careful observation, we have found that if a blank word document is opened FIRST, the desired document then "zips" into the already opened Word program and is under its own pinned icon on the taskbar.
This problem is NOT occurring in Excel documents, but it does for a host of others:
I would greatly appreciate any insight you might have on alleviating this problem.
Thank you,
John C.

Hi,
Please temporarily disable the add-in to check if this issue continues, so that we can determine if the issue is related to Microsoft Office or the Add-in.
If this issue would be gone when the add-in is disabled, I'd recommend you to contact the Add-in support to check if there's any
incompatibility between the iManage add-in and Microsoft Office. As far as I know, the add-in
incompatibility may cause Outlook to hang. See:
http://support.microsoft.com/kb/2851188/en-us
Best Regards,
Steve Fan
TechNet Community Support

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    10:24:42| Info| Deleted the resiliency keys under Software\Microsoft\Office
    10:24:42| Info| Deleted the resiliency keys under Software\Microsoft\Office
    10:24:42| Info| Deleted the resiliency keys under Software\Microsoft\Office
    10:24:42| Info| Deleted the resiliency keys under Software\Microsoft\Office
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    10:24:42|Verbose| Method entry: Microsoft.Crm.Application.Outlook.Config.GlobalRepositoryConfigurator.RemoveSQMRegkeysAndDirectory
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    10:24:42| Info| Removed SQM queue directory.
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    10:24:42|Verbose| Method entry: Microsoft.Crm.Application.Outlook.Config.GlobalRepositoryConfigurator.RemoveConfigurationRegistryValuesAction
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    10:24:42|Verbose| Method exit: Microsoft.Crm.Application.Outlook.Config.GlobalRepositoryConfigurator.Unconfigure
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    10:24:52|Verbose| Method entry: Microsoft.Crm.Application.Outlook.Config.ClientConfig.Terminate
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    10:24:52|Verbose| Method exit: Microsoft.Crm.Application.Outlook.Config.ClientConfig.Terminate
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    10:22:16| Info| Get action total progress : 55.
    10:22:16|Verbose| Method entry: Microsoft.Crm.Application.Outlook.Config.ConfigEngine.GetActionEntry
    10:22:16| Info| Action command type : Add.
    10:22:16|Verbose| Method entry: Microsoft.Crm.Application.Outlook.Config.ConfigEngine.Configure
    10:22:16|Verbose| Method entry: Microsoft.Crm.Application.Outlook.Config.ConfigEngine.RunServerDiagnotics
    10:22:16|Verbose| Method entry: Microsoft.Crm.Application.Outlook.ConfigDiagnostics.DiagnosticEngine.Run(CrmServer)
    10:22:16|Verbose| Method entry: Microsoft.Crm.Application.Outlook.ConfigDiagnostics.UserLicenseDiagnostic.ExecuteInternal
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    10:22:16|Verbose| Method entry: Microsoft.Crm.Application.Outlook.ConfigDiagnostics.ClientCompatibilityDiagnostic.ExecuteInternal
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    10:22:16| Info| Client is compatible with the server
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    10:22:16| Info| Set platform root key value.
    10:22:16| Info| Set user id registry key.
    10:22:16|Verbose| Method exit: Microsoft.Crm.Application.Outlook.Config.GlobalRepositoryConfigurator.SetConfigurationRegistryValuesAction
    10:22:16| Info| Set configuration registry key values.
    10:22:16|Verbose| Method entry: Microsoft.Crm.Application.Outlook.Config.GlobalRepositoryConfigurator.AddSQMRegkeysAndDirectory
    10:22:16| Info| Added SQM registry keys.
    10:22:16| Info| Added SQM queue directory.
    10:22:16|Verbose| Method exit: Microsoft.Crm.Application.Outlook.Config.GlobalRepositoryConfigurator.AddSQMRegkeysAndDirectory
    10:22:16| Info| Added SQM registry key values and directory.
    10:22:16|Verbose| Method exit: Microsoft.Crm.Application.Outlook.Config.GlobalRepositoryConfigurator.Configure
    10:22:16|Verbose| Method entry: Microsoft.Crm.Application.Outlook.Config.AddinConfigurator.Configure
    10:22:16|Verbose| Method entry: Microsoft.Crm.Application.Outlook.Config.AddinConfigurator.SetCrmRibbonAddinRegistryValuesAction
    10:22:16| Info| Enabled the crm ribbon addin keys under Software\Microsoft\Office\Outlook\Addins\crmaddin.RibbonAddin
    10:22:16|Verbose| Method entry: Microsoft.Crm.Application.Outlook.Config.AddinConfigurator.RemoveCrmAddinOfficeResiliencyRegValuesAction
    10:22:16| Info| Deleted the resiliency keys under Software\Microsoft\Office
    10:22:16| Info| Deleted the resiliency keys under Software\Microsoft\Office
    10:22:16| Info| Deleted the resiliency keys under Software\Microsoft\Office
    10:22:16| Info| Deleted the resiliency keys under Software\Microsoft\Office
    10:22:16| Info| Deleted the resiliency keys under Software\Microsoft\Office
    10:22:16|Verbose| Method exit: Microsoft.Crm.Application.Outlook.Config.AddinConfigurator.RemoveCrmAddinOfficeResiliencyRegValuesAction
    10:22:16|Verbose| Method exit: Microsoft.Crm.Application.Outlook.Config.AddinConfigurator.SetCrmRibbonAddinRegistryValuesAction
    10:22:16|Verbose| Method entry: Microsoft.Crm.Application.Outlook.Config.AddinConfigurator.SetFixedRegistryValuesAction
    10:22:16| Info| Registered the form region for IPM.Note in Office registry hive.
    10:22:16| Info| Registered the form region for IPM.Appointment in Office registry hive.
    10:22:16| Info| Registered the form region for CRM.Task in Office registry hive.
    10:22:16| Info| Registered the form region for CRM.Contact in Office registry hive.
    10:22:16|Verbose| Method exit: Microsoft.Crm.Application.Outlook.Config.AddinConfigurator.SetFixedRegistryValuesAction
    10:22:16|Verbose| Method entry: Microsoft.Crm.Application.Outlook.Config.AddinConfigurator.CreateIntegrationKey
    10:22:16| Info| Created Crm integrate key.
    10:22:16|Verbose| Method exit: Microsoft.Crm.Application.Outlook.Config.AddinConfigurator.CreateIntegrationKey
    10:22:16|Verbose| Method exit: Microsoft.Crm.Application.Outlook.Config.AddinConfigurator.Configure
    10:22:16|Verbose| Method entry: Microsoft.Crm.Application.Outlook.Config.OrganizationRepositoryConfigurator.Configure
    10:22:16|Verbose| Method entry: Microsoft.Crm.Application.Outlook.Config.OrganizationRepositoryConfigurator.SetContextValues
    10:22:16|Verbose| Method exit: Microsoft.Crm.Application.Outlook.Config.OrganizationRepositoryConfigurator.SetContextValues
    10:22:16| Info| Set org-based registry values.
    10:22:16|Verbose| Method exit: Microsoft.Crm.Application.Outlook.Config.OrganizationRepositoryConfigurator.Configure
    10:22:16|Verbose| Method entry: Microsoft.Crm.Application.Outlook.Config.PrimaryConfigurator.Configure
    10:22:16|Verbose| Method entry: Microsoft.Crm.Application.Outlook.Config.PrimaryConfigurator.SetPrimaryContextValues
    10:22:16|Verbose| Method exit: Microsoft.Crm.Application.Outlook.Config.PrimaryConfigurator.SetPrimaryContextValues
    10:22:16| Info| Set Primary Org values.
    10:22:16|Verbose| Method exit: Microsoft.Crm.Application.Outlook.Config.PrimaryConfigurator.Configure
    10:22:16|Verbose| Method entry: Microsoft.Crm.Application.Outlook.Config.OutlookConfigurator.Configure
    10:22:16|Verbose| Method entry: Microsoft.Crm.Application.Outlook.Config.OutlookCRMDatastoreInstaller.DeleteV4CrmDatastore
    10:22:16| Info| Logon mapi store
    10:22:16| Info| Logon admin service
    10:22:16|Verbose| Method entry: Microsoft.Crm.Application.Outlook.Config.OutlookCRMDatastoreInstaller.GetCrmStoreServiceId
    10:22:16|Verbose| Method entry: Microsoft.Crm.Application.Outlook.Config.OutlookCRMDatastoreInstaller.GetServiceIds
    10:22:16| Info| Query all rows in msg service table
    10:22:16|Verbose| Method exit: Microsoft.Crm.Application.Outlook.Config.OutlookCRMDatastoreInstaller.GetServiceIds
    10:22:16|Verbose| Method exit: Microsoft.Crm.Application.Outlook.Config.OutlookCRMDatastoreInstaller.GetCrmStoreServiceId
    10:22:16|Verbose| Method exit: Microsoft.Crm.Application.Outlook.Config.OutlookCRMDatastoreInstaller.DeleteV4CrmDatastore
    10:22:16|Verbose| Method entry: Microsoft.Crm.Application.Outlook.Config.OutlookConfigurator.InitializeMapiStoreForFirstTime
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    Parametre adı: culture
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    konum: Microsoft.Crm.Application.Outlook.Config.OutlookConfigurator.InitializeMapiStoreForFirstTime()
    konum: Microsoft.Crm.Application.Outlook.Config.OutlookConfigurator.Configure(IProgressEventHandler progressEventHandler)
    konum: Microsoft.Crm.Application.Outlook.Config.ConfigEngine.Configure(Object stateInfo)
    10:24:42|Verbose| Method entry: Microsoft.Crm.Application.Outlook.Config.OutlookConfigurator.Unconfigure
    10:24:42|Verbose| Method exit: Microsoft.Crm.Application.Outlook.Config.OutlookConfigurator.Unconfigure
    10:24:42|Verbose| Method entry: Microsoft.Crm.Application.Outlook.Config.OrganizationRepositoryConfigurator.Unconfigure
    10:24:42|Warning| Error deleting file C:\Users\velihan\AppData\Local\Microsoft\MSCRM\Client\7a9b2155-3771-e211-b833-e61f135c9177False.sdf: İşlem, başka bir işlem tarafından kullanıldığından 'C:\Users\velihan\AppData\Local\Microsoft\MSCRM\Client\7a9b2155-3771-e211-b833-e61f135c9177False.sdf'
    dosyasına erişemiyor.. Marking it for the deletion upon the reboot.
    10:24:42|Warning| Error deleting file C:\Users\velihan\AppData\Local\Microsoft\MSCRM\Client\MetadataCache-7a9b2155-3771-e211-b833-e61f135c9177.sdf: İşlem, başka bir işlem tarafından kullanıldığından 'C:\Users\velihan\AppData\Local\Microsoft\MSCRM\Client\MetadataCache-7a9b2155-3771-e211-b833-e61f135c9177.sdf'
    dosyasına erişemiyor.. Marking it for the deletion upon the reboot.
    10:24:42|Verbose| Method entry: Microsoft.Crm.Application.Outlook.Config.OrganizationRepositoryConfigurator.RemoveContextValues
    10:24:42| Info| Delete org-based registry keys.
    10:24:42|Verbose| Method exit: Microsoft.Crm.Application.Outlook.Config.OrganizationRepositoryConfigurator.RemoveContextValues
    10:24:42| Info| Remove org-based registry values.
    10:24:42|Verbose| Method exit: Microsoft.Crm.Application.Outlook.Config.OrganizationRepositoryConfigurator.Unconfigure
    10:24:42|Verbose| Method entry: Microsoft.Crm.Application.Outlook.Config.AddinConfigurator.Unconfigure
    10:24:42|Verbose| Method entry: Microsoft.Crm.Application.Outlook.Config.AddinConfigurator.RemoveFixedRegistryValuesAction
    10:24:42| Info| Removed the form region for IPM.Note in Office registry hive.
    10:24:42| Info| Removed the form region for IPM.Appointment in Office registry hive.
    10:24:42| Info| Removed the form region for CRM.Task in Office registry hive.
    10:24:42| Info| Removed the form region for CRM.Contact in Office registry hive.
    10:24:42|Verbose| Method exit: Microsoft.Crm.Application.Outlook.Config.AddinConfigurator.RemoveFixedRegistryValuesAction
    10:24:42|Verbose| Method entry: Microsoft.Crm.Application.Outlook.Config.AddinConfigurator.RemoveIntegrationKey
    10:24:42|Verbose| Method exit: Microsoft.Crm.Application.Outlook.Config.AddinConfigurator.RemoveIntegrationKey
    10:24:42|Verbose| Method entry: Microsoft.Crm.Application.Outlook.Config.AddinConfigurator.RemoveCrmRibbonAddinRegistryValuesAction
    10:24:42| Info| Removed the crm ribbon addin keys under Software\Microsoft\Office\Outlook\Addins\crmaddin.RibbonAddin
    10:24:42|Verbose| Method entry: Microsoft.Crm.Application.Outlook.Config.AddinConfigurator.RemoveCrmAddinOfficeResiliencyRegValuesAction
    10:24:42| Info| Deleted the resiliency keys under Software\Microsoft\Office
    10:24:42| Info| Deleted the resiliency keys under Software\Microsoft\Office
    10:24:42| Info| Deleted the resiliency keys under Software\Microsoft\Office
    10:24:42| Info| Deleted the resiliency keys under Software\Microsoft\Office
    10:24:42| Info| Deleted the resiliency keys under Software\Microsoft\Office
    10:24:42|Verbose| Method exit: Microsoft.Crm.Application.Outlook.Config.AddinConfigurator.RemoveCrmAddinOfficeResiliencyRegValuesAction
    10:24:42|Verbose| Method exit: Microsoft.Crm.Application.Outlook.Config.AddinConfigurator.RemoveCrmRibbonAddinRegistryValuesAction
    10:24:42|Verbose| Method exit: Microsoft.Crm.Application.Outlook.Config.AddinConfigurator.Unconfigure
    10:24:42|Verbose| Method entry: Microsoft.Crm.Application.Outlook.Config.GlobalRepositoryConfigurator.Unconfigure
    10:24:42|Verbose| Method entry: Microsoft.Crm.Application.Outlook.Config.GlobalRepositoryConfigurator.StopApplicationHosterAction
    10:24:42|Verbose| Method exit: Microsoft.Crm.Application.Outlook.Config.GlobalRepositoryConfigurator.StopApplicationHosterAction
    10:24:42| Info| Stopped application hoster.
    10:24:42|Verbose| Method entry: Microsoft.Crm.Application.Outlook.Config.GlobalRepositoryConfigurator.RemoveApplicationhosterSettings
    10:24:42| Info| Deleted Application hoster registry value.
    10:24:42|Verbose| Method exit: Microsoft.Crm.Application.Outlook.Config.GlobalRepositoryConfigurator.RemoveApplicationhosterSettings
    10:24:42| Info| Removed application hoster settings.
    10:24:42|Verbose| Method entry: Microsoft.Crm.Application.Outlook.Config.GlobalRepositoryConfigurator+DeleteUserApplicationFilesAction.DeleteUserApplicationFilesAction
    10:24:42|Warning| Error deleting file C:\Users\velihan\AppData\Local\Microsoft\MSCRM\Client\CrmCache.sdf: İşlem, başka bir işlem tarafından kullanıldığından 'C:\Users\velihan\AppData\Local\Microsoft\MSCRM\Client\CrmCache.sdf' dosyasına erişemiyor.. Marking
    it for the deletion upon the reboot.
    10:24:42|Verbose| Method exit: Microsoft.Crm.Application.Outlook.Config.GlobalRepositoryConfigurator+DeleteUserApplicationFilesAction.DeleteUserApplicationFilesAction
    10:24:42| Info| Deleted user application files.
    10:24:42|Verbose| Method entry: Microsoft.Crm.Application.Outlook.Config.GlobalRepositoryConfigurator.RemoveSQMRegkeysAndDirectory
    10:24:42| Info| Removed SQM registry keys.
    10:24:42| Info| Removed SQM queue directory.
    10:24:42|Verbose| Method exit: Microsoft.Crm.Application.Outlook.Config.GlobalRepositoryConfigurator.RemoveSQMRegkeysAndDirectory
    10:24:42| Info| Removed SQM registry key values and directory.
    10:24:42|Verbose| Method entry: Microsoft.Crm.Application.Outlook.Config.GlobalRepositoryConfigurator.RemoveConfigurationRegistryValuesAction
    10:24:42|Verbose| Method entry: Microsoft.Crm.Application.Outlook.Config.GlobalRepositoryConfigurator.RemoveLaptopClientRegistryValues
    10:24:42| Info| Deleted Crm allow list key.
    10:24:42|Verbose| Method exit: Microsoft.Crm.Application.Outlook.Config.GlobalRepositoryConfigurator.RemoveLaptopClientRegistryValues
    10:24:42| Info| Removed Laptop client registry keys.
    10:24:42|Verbose| Method exit: Microsoft.Crm.Application.Outlook.Config.GlobalRepositoryConfigurator.RemoveConfigurationRegistryValuesAction
    10:24:42| Info| Removed Crm client registry keys.
    10:24:42|Verbose| Method exit: Microsoft.Crm.Application.Outlook.Config.GlobalRepositoryConfigurator.Unconfigure
    10:24:42| Error| Failed to configure Microsoft Dynamics CRM for Outlook with FORM MAKINA 2013.
    10:24:42|Verbose| Method exit: Microsoft.Crm.Application.Outlook.Config.ConfigEngine.Configure
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    10:24:49|Verbose| Method exit: Microsoft.Crm.Application.Outlook.Config.MainForm.MainForm_Shown
    10:24:52|Verbose| Method entry: Microsoft.Crm.Application.Outlook.Config.ClientConfig.Terminate
    10:24:52| Info| Exit code: Default
    10:24:52|Verbose| Method exit: Microsoft.Crm.Application.Outlook.Config.ClientConfig.Terminate
    10:24:52| Info| === Outlook için Microsoft Dynamics CRM Yapılandırma Sihirbazı günlük kaydı durduruldu: 6.2.2015 10:24:52 ===
    Teşekkürler. 

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    Your think-cell support team
    ([email protected])

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    ## Detail 0 ##
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