IMAP EMAIL stopped getting mail on iPhone 5

Just got my new iPHone 5. Set up 2 email accounts - icloud and another IMAP server. Both accounts were working just fine. Recently the one IMAP account stopped getting new email. It looks like it is trying to connect to get the email, in fact it even tells me it has email ready to load but nothing comes across. It just appears to keep trying to connect and get email.
I have no issue getting my email via web browser or with my Apple Mail application. I have tried to delete the account and reinstall several times and have even deleted all the data and reset the phone and started fresh - still having the same issue.
Any Thoughts?

WoolyLamb did you ever find a solution?
I too am using an iphone5 verizon carrier, with a register.com email address.
Was using IMAP for years with no problem and just in the last month or two
been getting the same message:
CANNOT GET MAIL
the mail server "mail.xxxxxxx.com is not responding.
Verify that you have entered the correct account into in Mail settings.
PS - I have no problem at all on my computers where I use the same setup!

Similar Messages

No longer getting mail on iPhone, nor can I connect to any website on iPhon

Hoping someone can help, or has had a similar experience. This morning, my iPhone stopped sending/receiving emails. I checked on the iMac, everything working OK there. I haven't changed any settings on anything, and have been using the iPhone successfully since Christmas.
I did a forced Restore from iTunes for the iPhone - it took several attempts, and I had to do the trick of removing the USB cable, then holding in the Home button while the phone booted up, then clicking Restore. I have got everything synced as normal on the iPHone: the address book, iCal, the iPod - everything is there fine: but the email account looks odd (only an inbox is showing, and none of my .mac folders), and it won't send or receive email, and neither will Safari work (none of the bookmarks work).
Here is the message I get when I try to send/receive email:
"Cannot get Mail. The connection to the server 'mail.mac.com' failed."
Now I'm not an expert - else I wouldn't be here to ask for your help! - but I wondered if that meant some of the settings on the iPhone had been lost. But I've checked in Settings under Mail - all my correct account info is there; the right name etc, and I re-entered the password just to make sure.
On iPHone Safari, if I try to connect to a bookmark, I get a similar message:
'Safari can't open the page because it is not connected to the internet'.
I don't understand at all what's happening. The iPhone can 'see' and is connected to my usual home wifi setup (the same one the iMac and powerbook use, and they're both working fine).
If anyone has any suggestion as to what might be wrong, I would be most grateful. Thank you for your help.
cheers
Graeme

Hello All,
Thank you for allowing me to join these forums.
I'm having the same e-mail issues.
My IPhone is not feeling the love for e-mails.
It has been "working" VERY sporadically since I purchased the phone.
I've already spent a ton of time trying to fix it, but nothing seems to get it to update my e-mails consistantly.
I deleted most of the e-mails that were in my Inboxes too.
Any more ideas on what I should look for, other than another phone???
Thanks for all of your help,
Ben
Message was edited by: BigBen N

Some mail accounts stopped getting mail and POP access is down

I think my head is spinning so fast trying to deal with this issue I can't see straight any longer. Here's the deal...
Symptom: Mail is received by 2 users out of 6. They all used to get mail but the 3 newest ones stopped getting mail.
At one point I thought it was some sort of spam filter because it looked like it would not get mail from a particular domain (@my.simulscribe.com). I looked around and couldn't find anything that could be blocking it though. We do have a Barracuda Spam firewall but nothing in there looks like it even deals with this server at all. I could be wrong or looking in the wrong place.
*What I've tried* : I went through the setup once again and looked for anything out of place. Of course I didn't identify anything but I'm not going to pretend to be an expert either.
I've become very confused by the server names, alias, etc. I can no longer determine what's what or what's wrong. One account does still gets and sends mail but only when using the internal IP address. POP isn't working (used to).
*What hasn't worked:* Well of course everything i've tried hasn't worked. The list is long and it includes burning sage and an exorcism.
So here's the bottom line. I need to get mail working to the accounts:
website: www.kognizen.com
sbradr
sbtraf
sbcan
I have a word document with all the screen captures I think are useful. I can send this to anyone that needs it. I'm ready to do whatever it takes including paying somebody to get in a fix this thing for me! Any suggestions?

xserver:~ root# sudo serveradmin fullstatus mail
mail:setStateVersion = 1
mail:servicePortsAreRestricted = "NO"
mail:state = "RUNNING"
mail:startedTime = "2008-12-06 18:32:59 -0800"
mail:readWriteSettingsVersion = 1
mail:logPaths:Server Log = "/var/log/mailaccess.log"
mail:logPaths:Lists smtp = "/var/log/mailman/smtp"
mail:logPaths:Amavisd Log = "/var/log/amavis.log"
mail:logPaths:Virus DB Log = "/var/log/freshclam.log"
mail:logPaths:Lists subscribe = "/var/log/mailman/subscribe"
mail:logPaths:Lists smtp-failure = "/var/log/mailman/smtp-failure"
mail:logPaths:Lists post = "/var/log/mailman/post"
mail:logPaths:Lists error = "/var/log/mailman/error"
mail:logPaths:POP Log = "/var/log/mailaccess.log"
mail:logPaths:SMTP Log = "/var/log/mail.log"
mail:logPaths:Lists qrunner = "/var/log/mailman/qrunner"
mail:logPaths:Virus Log = "/var/log/clamav.log"
mail:logPaths:IMAP Log = "/var/log/mailaccess.log"
mail:servicePortsRestrictionInfo = emptyarray
mail:cluster:enable_imap = yes
mail:cluster:enablesmtpin = yes
mail:cluster:enable_pop = yes
mail:cluster:enablesmtpout = yes
mail:postfixStartedTime = "2008-12-06 18:32:59 -0800"
mail:cyrusStartedTime = "2008-12-06 18:33:07 -0800"
mail:protocolsArray:arrayindex:0:kind = "INCOMING"
mail:protocolsArray:arrayindex:0:active = 1
mail:protocolsArray:arrayindex:0:protocol = "IMAP"
mail:protocolsArray:arrayindex:0:state = "RUNNING"
mail:protocolsArray:arrayindex:0:status = "ON"
mail:protocolsArray:arrayindex:0:error = ""
mail:protocolsArray:arrayindex:0:total = 1
mail:protocolsArray:arrayindex:1:kind = "INCOMING"
mail:protocolsArray:arrayindex:1:active = 0
mail:protocolsArray:arrayindex:1:protocol = "POP3"
mail:protocolsArray:arrayindex:1:state = "RUNNING"
mail:protocolsArray:arrayindex:1:status = "ON"
mail:protocolsArray:arrayindex:1:error = ""
mail:protocolsArray:arrayindex:1:total = 0
mail:protocolsArray:arrayindex:2:kind = "INCOMING"
mail:protocolsArray:arrayindex:2:active = 0
mail:protocolsArray:arrayindex:2:protocol = "SMTP"
mail:protocolsArray:arrayindex:2:state = "RUNNING"
mail:protocolsArray:arrayindex:2:status = "ON"
mail:protocolsArray:arrayindex:2:error = ""
mail:protocolsArray:arrayindex:2:total = 0
mail:protocolsArray:arrayindex:3:kind = "OUTGOING"
mail:protocolsArray:arrayindex:3:active = 0
mail:protocolsArray:arrayindex:3:protocol = "SMTP"
mail:protocolsArray:arrayindex:3:state = "RUNNING"
mail:protocolsArray:arrayindex:3:status = "ON"
mail:protocolsArray:arrayindex:3:error = ""
mail:protocolsArray:arrayindex:3:total = 0
mail:protocolsArray:arrayindex:4:kind = "OUTGOING"
mail:protocolsArray:arrayindex:4:active = 0
mail:protocolsArray:arrayindex:4:protocol = "LISTSERVER"
mail:protocolsArray:arrayindex:4:state = "STOPPED"
mail:protocolsArray:arrayindex:4:status = "OFF"
mail:protocolsArray:arrayindex:4:error = ""
mail:protocolsArray:arrayindex:4:total = 0
mail:protocolsArray:arrayindex:5:kind = "INCOMING"
mail:protocolsArray:arrayindex:5:active = 0
mail:protocolsArray:arrayindex:5:protocol = "Junkmailfilter"
mail:protocolsArray:arrayindex:5:state = "STOPPED"
mail:protocolsArray:arrayindex:5:status = "OFF"
mail:protocolsArray:arrayindex:5:error = ""
mail:protocolsArray:arrayindex:5:total = 0
mail:protocolsArray:arrayindex:6:kind = "INCOMING"
mail:protocolsArray:arrayindex:6:active = 0
mail:protocolsArray:arrayindex:6:protocol = "Virus_scanner"
mail:protocolsArray:arrayindex:6:state = "STOPPED"
mail:protocolsArray:arrayindex:6:status = "OFF"
mail:protocolsArray:arrayindex:6:error = ""
mail:protocolsArray:arrayindex:6:total = 0

Stop getting mail, but keep sending

I have an IMAP account that I want to stop getting mail from, but still send mail from. How can I do this?

Hello,
In addition to not checking for new mail automatically, take the account Offline -- Mailbox/Online Status/Take Offline/choose account.
Of course, you can also create New Mailboxes, and transfer the messages there, if you will never receive or send with this account. Btw, taking an account Offline, does not prevent sending with that address.
Ernie

When I loaded the security update my iCloud email stopped getting sent to Apple mail...only to iCloud on the web. What to do?

When I installed the security update my iMac sent all my iCloud emails to iCloud mail on the web and not to Apple Mail where my main email address is and where I like to work. What to do?

Quit Mail, the run Repair Disk Permissions at least 2x in Disk Utility. Restart the computer in Safe Mode. Then restart normally and test, if the problem persists please post back.

Cannot get Mail of Iphone 3GS

I cannot get mail from gmail. Message states Imap.gmail.com not responding. I have tried re-typing the password but have not been able to get any mail for 8 days now. I am worried about deleting account and re-entering as I have three different email addresses coming into the one gmail account and originally had it set up for me by 02. Never had any problems in the 20 months I have had the iphone until now. Only wish that I had an Apple store in my area - Blackburn.

are you sure of the setting of the outgoing server ? Give a call to the service provider and ask for the right settings

Getting mail on iphone and outlook

I use Outlook 2003 and have an imap gmail account that I need to access from both my laptop and iphone. Right now, if I get mail on my iphone, it does not come to my laptop and visa versa. I don't want it to come to my phone once I have it in Outlook, but if I get something on the road on my phone, I still need it on the computer for my records.
I've read everything I can find and I seem to have the settings all done correctly, but the problem persists. Please help!

How did you create your Gmail account with the iPhone's Mail client?
If you used the Gmail account preset to create the account, the account is created as an IMAP account.
I don't want it to come to my phone once I have it in Outlook, but if I get something on the road on my phone, I still need it on the computer for my records.
Then you need to access the account as a POP account with Outlook and with the iPhone's Mail client. With Outlook, you need to remove messages from the server when downloaded by Outlook so the new messages downloaded by Outlook will not be downloaded by the iPhone, and quit Outlook when away from your computer or new messages automatically downloaded by Outlook will be removed from the server when downloaded and the messages will not be available for download with the iPhone's Mail client. With the account settings on your iPhone, you can select do not remove messages from the server when downloaded so any new messages downloaded by the iPhone's Mail client will be available for download with Outlook when returning to your computer and launching Outlook.
If you access the account as an IMAP account, this will not be possible, but any messages downloaded and read with Outlook will be available when accessing the account with the iPhone Mail's client but marked as read automatically, and vice versa since all server stored mailboxes with an IMAP account are kept synchronized with the server automatically with each email client used to access the account.

Anyone getting message "cannot get mail" on iphone using yahoo?

Couple of days back when I tried to log into my yahoo.com mail account, I received a full screen message that yahoo.com thought my password was compromised and requested I supply a new one. I didn't look at the url to see if it was from yahoo.com or trustworthy (darn it!). I decided not to change my password and was allowed to go on to yahoo.com mail. Then later when I tried to check my yahoo.com email from my iphone4, I got this message that "cannot get mail" and my password must be incorrect. I went back to the yahoo.com mail on my Macbook and, after getting the same warning message as before, I did enter a new password. Then tried to get into yahoo email on the iphone4 and succeeded. The next day, I tried to get into yahoo email from the iphone4 and I got the darn "cannot get mail" message on the iphone4. I've tried deleting the yahoo mail account on the iphone4 and reinstalling it, but no luck. Still get same message! Anyone know what to do?

Thanks
So how can I fix my iPhone Yahoo email?

Can't get mail on iphone 5

I recently set up an icloud mail address and ever since I can't get my standard mail. I've tried all the usual, deleted the account, changed and reset passwords etc? With no joy.

Is your standard mail a POP or IMAP email service, and who is the provider?
Can you check your mail using Safari, through web based email?
If it's a POP account, you may be locked out, take a look at this Apple doc -> Using a POP account with multiple devices
This Apple doc might be helpful too -> iOS: Unable to send or receive email

Email accounts get removed from iPhone during syncs

I'm having a recurring problem of certain email accounts getting deleted from my iPhone during a sync. I have about 5, all of which are AOL IMAP email accounts. I can use the advanced syncing feature to reload the accounts to the iPhone, and I believe that sometimes the sync works fine, but I often am surprised to find random email accounts not on my iPhone after a sync.

Happened after installing Itunes update. I synced my iphone with only computer I ever use and when I clicked on music on iphone it shows "no content". However, when I connect iphone to computer it shows that I have used all but 3.5gb on my 32gb iphone!!!! All of the content used is showing as audio. So what do I do?
All of my apps are still on my phone, just no music

HT4623 On my I Pad I get this message in my email: Cannot get mail. connection to the server failed.

I have updated my ipad. Any ideas on what I can do?
Trouble: On my I Pad I get the message: Cannot get mail. Connection to the server failed.

READ OTHER POSTS. THANK YOU. IT WAS ONE OF MY EMAIL ACCOUNTS.

Changed yahoo password, now can't get mail on iphone 4S, how do I fix?

Had to change a yahoo mail password today and now cannot get/send mail on iphone 4S so does anyone know how I can fix it? Thank you for help

did you make the password changes on your phone. Go to settings - mail - account - yahoo - enter the password for your incoming and outgoing mail server.
Or just delete the account and re add with the new password.

TS3899 cant get mail on iphone 5C ios 8.1.2

Mail icon takes me to "welcome to Mail" screen, though I am already signed in to mail. Sometimes I see a screen flas that shows VIP but then it switches to the welcome screen. I hard rebooted twice, but no difference. I can get mail on the ipad air2. Should I sign out (and lose the mail data on the phone?
How can I delete the account - the support pages don't address the ios 8.1.2 screens as I see no "delete account" anywhere in settings.

Sorry, there is. Settings/Mail,Contacts,Calendars. Tap on the name of the account. At the bottom of the screen it will say Delete Account.

Outlook 2013 not receiving emails I get on my iPhone

Hello Everybody! Recently I updated my laptop to Windows 8.1 and got myself Microsoft Office 2013. I am having an issue with Outlook I am not being able to solve. Thing is that all the mails I get from my hotmail account to my iPhone are not reaching my
Outlook 2013 after I have synced it with my mail.
Master tip: the last mail I have received in my outlook is from September 7 2013, the exact date I first got my iPhone and synced my mail with it. I am more than sure that my iPhone is not letting Outlook receive the mails I get when they reach my cellphone.
Please help! I love using Outlook in my work and would like even more to use it at home, it's very useful.
Thanks in advance to anybody that reads this

Hi Fernandomfs,
If you are connected with POP3 account and using various devices to download emails from the server, then it can create such disturbance in accessing emails. After downloading emails from the server, it get deleted them from the email server.
To fix this issue, enable the function “Leave a copy of messages on the server” dialog box from the account settings option. By enabling it and defining time period, you can even access those emails from the other application like Phone, tablet
etc.
Take a more brief view:
http://www.msoutlook.info/question/160
Note: Improve community discussions by marking the answers helpful.
Thanks
Clark Kent

Can I restore imap emails that are on my iphone but not on gmail?

Boy did I goof!
I was in gmail and I thought all of the e-mails in the All Mail folder were old/deleted emails. I checked the first hundred and they were all old. So I deleted them and that moved them to the Trash. Then I deleted the Trash. Apparently ALL of my e-mails were in the All Mail folder...makes sense, but that's not what it appeared when I looked in the All Mail folder to make sure that wasn't the case.
I use IMAP with my gmail account. They are gone when I log into gmail. They are gone in Thunderbird. But I have not updated my mail on my iPhone...any chance I can recover them from there? My guess is no, but thought I'd ask.
Thanks!

I don't believe there's any way to do that, no. As soon as the mail client connects with the server for any reason, it will sync with the server, deleting them from the phone as well.

IMAP EMAIL stopped getting mail on iPhone 5

Similar Messages

Maybe you are looking for