IMAP Emails Disappear from Box

Sometimes, i seem to touch something at the top left of my sent mailbox and it collapses and all the emails from that day (usually the most recent/today) disappear. I can't seem to get them back. I can collapse and un-collapse emails from prior dates/weeks,
but these emails seem to disappear into vapor, and then I can't find them?
I'm using Office 2013. Any ideas/suggestions?

Hi,
Can you see the missing emails from web access?
If the emails are still available from web access, please try the following steps to check the result:
1. Logon your email account through Web-based Access.
2. Create a new subfolder under inbox and move all of messages in inbox to the new one. (Perform the same steps if you have other folder)
3. Move the messages back to the original Inbox folder.
4. On the client site, please create a new Outlook profile and resetup your mail account:
http://support.microsoft.com/kb/829918
5. Sync your account again to check if the issue still persists.
If you can’t see the missing emails from web access, please check if you can find them in your
Deleted Items folder. You can also do an instant search within
All Mailboxes to check if you can find the missing items.
In addition, please start Outlook in safe mode to check if this issue was caused by any problematic add-ins. Press Windows key + R, type
outlook.exe /safe in the Run dialog and press Enter.
Lastly, we can start Outlook with /cleanviews and /resetfolders switches to check if the problem is related to corrupted view. To do this, press Windows key + R, type
outlook.exe /cleanviews in the Run dialog and press Enter. If /cleanviews not solve the problem, then try /resetfolders switch in the same way.
Please let me know the result.
Regards,
Steve Fan
TechNet Community Support

Similar Messages

IMAP emails disappearing from Snow Leopard Mail Server

I run IT for a publishing company with about 75 IMAP accounts on my 10.6.8 Snow Leopard Server running mail services. I received a call two days ago from a user claiming that his 7000 mails have vanished from his mail application. When I checked his account through webmail all his emails were gone yet none were in the deleted mail mailbox. Being daring I went into my backups and copied all of the that user's email for the following location from the server backup /private/var/spool/imap/dovecot/mail. Once I put the mail back everything seemed great but shortly after the emails began disappearing again. At a rate of about 100 every few minutes. Not much later all 7000 emails were gone again. I repeated this procedure several times with the same result. I since have had him access as a POP account so that as a temporary fix the email would reside on his Mac and not vanish. But I still can't figure out why this is happening. Any ideas or thoughts would be extremely appreciated.
Thanks,
Tom Beausoleil

Did you find a solution to this issue? My mail server is doing the same thing. I've tried six migrations now, and have a couple of tickets open, but they all have issues. I have worked around all of them except the mail server problem.
I did some more digging; the problem appears to be that on a migrated server, it leaves all of your mail store in the old location, doesn't move it, and then doesn't appear to upgrade spam-assassin properly. The net effect is that the mail server gets the SMTP communication, tries to pass the message into spam assassin, and then it goes south.
I see errors like this littered in the logs:
Jul 31 13:53:10 mail org.amavis.amavisd[5927]: bayes: cannot open bayes databases /var/amavis/.spamassassin/bayes_* R/O: tie failed:
Jul 31 13:53:10 mail org.amavis.amavisd[5927]: bayes: cannot open bayes databases /var/amavis/.spamassassin/bayes_* R/O: tie failed: No such file or directory
Do you see anything similar?

Email disappearing from iPad when I download in iMac

My wife is having the problem that looks like the ISP's (GCI.net) email server is deleting email from my iPad.
With her iMac off, when she is traveling, she can download and read email on her iPad. All the email stays there, unless she intentionally deletes something.
BUT, when she get home from a trip and goes to check email using Apple's Mail on her iMac, which is set to "Remove from server ...," she can WATCH as the email disappears from her iPad -- I have watched this. This has been very frustrating, as I have tried everything I can think of to no avail. My old PowerMac and my older iPod Touch has no problem with GCI email. I have gobs of savedemail on the iPod with the same Mail settings on the PowerMac (I do plan to upgrade to an Intel Mac, this fall, btw).
Searching the web and here inthe Apple forums, I have so far not found anyone with this situation. It acts like the email content on the iPad is only what is on the GCI.net servers. When my iMac removes those, they disappear from the iPad. But, I seen no settings on the iMac or iPad that will fix this. I have tried everything I can think of.
Her Gmail account works fine on her iPad.
The iMac is set up with POP account. (As is my PMG5). The iPad was forced to set up a POP account (as a possible solution) for GCI email because the default IMAP is where we first discovered the issue of the server appearing to delete email from the iPad.
Thanks in advance for your help.

Some of the older 30-pin-to-USB cables have catches on the iPad end. The connector block on them extends further from the iPad than the ones without the catch; they are almost square. You have to squeeze the sides of the connector to disengage the catches.
I'm not sure what being in iTunes has to do with it, though.

Why do my emails disappear from the inbox of my iPad 2

The emails disappear from the inbox of my iPad 2? The only way I can retain them is to move them to the Trash box.

Hi Venks,
I'm not sure if it's the same issue but have a look at the thread below:
/discussions/board/message?board.id=communicators&thread.id=56357
My inbox had emptied and the sent/draft/outbox folders had disappeared from the mailbox.
I hope this helps.
Michael

I literally see email disappearing from my account. not in junk or anywhere most recent was an activation email from wordpress. What is going on? i finally had to make a rule that e from wordpress go to inbox and that worked. why is mac stealing my mail?

i literally see email disappearing from my account. not in junk or anywhere most recent was an activation email from wordpress. What is going on? i finally had to make a rule that e from wordpress go to inbox and that worked. why is mac stealing my mail?

i watched this happen several times...i requested an email notification from wordpress over and over to see if i could click on the email in inbox fast enough to open it before it went to never neverland but nada. could not be done. i turned off the junk mail sorter in preferences. even though it was not to be found in junk mail on my mail app or icloud mail or iphone nada...what else is dissappearing?

HT2500 Hi, I have a problem with my mac mail account. Its linked with my website and i've just transferred my domain and host plan to 123-reg.co.uk Now for some reason emails disappear from my inbox! Emails come in and then my inbox is empty.. Help!

Hi, I have a problem with my mac mail account. Its linked with my website and i've just transferred my domain and host plan to 123-reg.co.uk Now for some reason emails disappear from my inbox! Emails come in and then my inbox is empty.. Help!

Lord K. Thank you. Yes I am within the 90 time period, however I travel Intertionally and I can not receive not make a call to Apple. I was just at the Genius Bar in Chicago and they said, don't worry about it. It just floats out there, however, I can not recover my messages on a flash drive. I need to go back to my old computer which I don't have with me. My messages were in folders for a lawsuit. It is going to take an incredible amount of work for me to, you have no Idea. We are talking thousands of pages! I the defendent will have them during discovery so I am not so worried. However, I can not bring them to him on a Flashdrive when I meet with him without an extraordinary amount of presssure on my part. THis is not just some little email issue. This is suing EXPEDIA and Tripadviosr.com

Emails disappear from iPhone with exchange

I have gmail set up with exchange and after a period of time the emails disappear from the iPhone, but remain on my computer and gmail account. I have changed the 'days to sync' to no limit, but no change. I have also changed the 'show email' setting to the max (200 messages) but nothing changes.
Thanks

UPDATE - the emails have not reappeared! It must have taken a moment to re-sync

Emails Disappeared from Inbox

Have lost about a years of saved emails from my inbox....I DID NOT delete them. One day they were there the next they are gone. I have settings on account and phone set to 'never delete'. Comcast foreign operators are of no help and eventually 'hang up' on me.....Poor service...They say can't get them, too bad, so sad.....Now if I was the NSA I could get them!Any way to find them or some other tech number to bypass the robots on the 800 number???Can't afford to lose anymore important emails, so if cannot be resolved, may look elswhere for a provider.

Most often email disappears from Comcast's "Xfinity Connect" webmail Inbox because an email program (ex: Outlook, Mac Mail) or mobile device (smartphone, tablet) using the POP protocol downloads the mail and removes it from the server.
Check all mobile devices and email programs on all computers. The missing mail may be in the Inbox of one of these. If necessary, change the Comcast password for the affected userID to prevent mail from being removed. You can change your password in "My Account" (https://customer.xfinity.com/Secure/UserSettings/) under "Users & Preferences" / (username) / "Basic Settings" / Username / "Change password". Once you identify the offending device or program, change its settings to "Leave a copy on the server", and make sure that a "Delete after xxx days" or similar setting is not active.
The "Email Deletion Schedule" settings in Xfinity Connect do not protect messages from being removed by email programs or mobile devices.

Random email disappears from my sent box in mac mail

I use mac mail and this is a problem I've had for a while. I had it on my old macbook pro and on the one I've had for a couple of months. I use ATT and I notice that occasionally emails will disappear from my "sent" box. Sometimes if I close out of mac mail and reopen it will show up, other times the sent mail will not appear.
I am now trying to find an important mail I sent this afternoon and cannot. I tried going to mailbox and clicked on "rebuild". All the mail in my "in box" disappeared and appears to be doing something but the sent folder is in tact and the missing email is still missing.
I have researched this and it seems that this problem goes back years. When I used Mac Outlook, I never had problems with mail disappearing. I had other problems, though, like my mail refreshing and re-downloading all the saved mail on the server which is why I switched to Mac Mail. I think I rather have hundreds of du much mail than randomly disappearing email. Geez, is it that hard to get a decent Mac mail client that I dunno, um works???

Select the Accounts tab in the preference dialog, then select the affected account in the list on the left.
In the Account Information pane, select the correct server in the menu labeled
Outgoing Mail Server (SMTP)
If there's only one server in the menu, select
Edit SMTP Server List...
and add a new server with the correct settings. If you're not sure how to do that, try the Mail Setup Assistant.

Emails Disappears from Device

Hi,
Emails on my 8320 disappears from my device frequently without me deleting it on Outlook or on my device.
Sometimes it happens every few days while other times, it happens in a week or two.
While the emails still remain in Outlook, I would wish that the emails remain on my device until I manually delete it.
Further, the disappearance of my emails happens on a very inconsistent manner where occasionally 1-2 emails still remain after the rest disappears and they are usually those with attachments or are marked with high importance (!).
After each disappearance, I will check my file free status only to realize that my device is not running out of memory.
Device: 8320, v4.5.0.55, BIS
Outlook2007
Thanks,

Is this a POP or an IMAP account? Are you accessing the same account (not just the same server) from more than one device?

Why is email disappearing from Trash after 7 days?

Email from my IMAP email account that I move to Trash disappears after 7 days even though my settings are set to remove "never" on all devices (iMac, MacBook Air, iPhone, iPad). Today is 4/22. The oldest email in Trash is dated 4/13.

Yup, as I stated, all my devices were set to delete "Never". I do manually empty my Trash on a regular basis, usually removing items after about a month so I have some time to retrieve something that becomes relevant again.
This is a new problem that suddenly started happening with no (apparent) changes to any settings. Unfortunately, I can't poinpoint it to an incident (e.g. software update or new device).
I've just changed all of my devices from delete Never to After One Month. I'll see if mail is deleted as indicated now, which would mean some setting somewhere got "stuck" on 7 days.
I'll also check with my IMAP host (BlueHost if anyone knows anything about them), although I've checked the server settings and there is nothing there to change the deletion frequency.
Thanks for the responses.

Gmail emails disappearing from my Mail inbox

Hi,
I use the Mail program to manage my emails on my MacBook Pro (as well as my iPad and iPhone). I recently set up a gmail account and have been having a strange problem. Sometimes after I read a gmail, it disappears from my Mail Inbox folder. I haven't been able to figure out a pattern as it doesn't seem to do it every time. When our IT manager configured my computer for gmail, I ended up with a Gmail folder and two subfolders called "All Mail and one called "Important" on my Mail desktop. I told him I didn't want or need those folders but he couldn't get rid of them. When the gmails disappear from my Mail Inbox, I can always find them in one or both of these Gmail folders. But the problem is I get so many emails I don't always notice that one has disappeared until it is too late! This is causing some significant problems. No one has been able to figure out how to stop these emails from moving on their own. Our IT manager is more familiar with PCs than Macs. I hope you can help!! It's very frustrating!

No. The email never makes it to me. It is on my iPhone for an instant, but then it disappears. It never makes it to my Outlook on my computer, and it is not in the Junk Mail, Deleted Items, or in my Sonic Wall Spam Filter box. There are 4 other people in my office, and I know that at least 2 of them are having the same problem. I can't tell if this is a problem with my iPhone or my Exchange Server. Help!

Sent emails disappearing from Apple Mail

Hello, I'm finding that sent emails are disappearing from my sent folder in Apple Mail. I was having this issue with the account's IMAP settings, so I've deleted the account and used the Exchange settings – same issue. It was working fine for a while, and then they've stopped saving in the sent folder altogether.
If I send emails through webmail, there's no issue.
Machine / Software –
OS X 10.10.2 on an iMac 21.5" 3.06Ghz Core i3 with 12GB of RAM

Have exactly the same problem.
Sent six emails, without realising they wouldn't get saved in Sent Folder.
Moreover, i messaged one of the people i sent an email to and he told me the email did not arrive?

IPhone 5 - IMAP emails disappear after 1 read, but still present in outlook.

Hi,
I have a client who is experiencing a weird issue. They have 3 email accounts on their iphone 5 all with the same @blankdomain.com IMAP address. Only 1 of these accounts is having this issue, the others are set up the same, but do not experience it.
It receives and sends fine from that account, but after an email is read, the email disappears off the device. It is still present in the inbox in Outlook on thier PC, but very inconvenient it does not remain on the device.
Right now I have suggested taking a screen shot of the email once opened so they can later reference it, but also clearly not ideal.
Any idea's what might be causing this? Or troubleshooting steps to try?
Thanks!
(sorry if this thread is out there already, I searched and found similar threads but not exactly what I was looking for)

Does anyone from apple ever read these questions, or are questions the community doesn't know anything about just left here to rot lol?

How can I stop my emails disappearing from iphone/ipad once I open them on laptop? This is only happening on my 'other' email address which is through Crazydomains?

I can receive emails to my account (Ive managed to work out how to set them up) but once I then open the email on my laptop through outlook they disappear from my ipad and iphone. Can anyone help me with this? Thanks in advance

Hello mushysun,
Thanks for using Apple Support Communities.
If you did not sign out of your Apple ID on your iPhone before creating a new one, then you will need to sign back in with your previous Apple ID and then sign out. If you do not remember your password and do not have access to the email account, then you can reset your password by using the security questions.
If you forgot your Apple ID password - Apple Support
Have a great weekend,
Alex H.

IMAP Emails Disappear from Box

Similar Messages

Maybe you are looking for