IMAP & Exchange accounts not synching read & deleted

It seems like this has just recently started happening to me and it may be more than my iPhone that's responsible. I have an IMAP account (personal) and an Exchange account (work) setup on my iPhone, on my iMac (Apple Mail) at home and my Windows 7 (Outlook 2010) machine at work. In recent history it seems like when I read or delete an email on one device it doesn't show up as read or it isn't deleted from the other devices. I swear this wasn't the case previously, everything was syncing nicely. ie if I read and deleted a message on my iPhone it wouldn't show up in my inbox on my other platforms and vice versa.
Anyone else see this happen or have a fix? Maybe it's a simple configuration thing? Or maybe one of my mail clients is refusing to let messages go?
Thanks in advance.

Goto your OWA, Options, Telephone section and delete the iPhone Profile.
On next sync. it will automatically created again.
What happens next ?

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Exchange account not syncing deleted emails

Hey everyone, I have an iphone 3gs, updated to 4.3.3 and use an exchange account to receive my hotmail emails on my phone without using pop (I dont like the read once style of pop). The issue Im having is usually if I delete emails from the hotmail interface online it does not delete them from my iphone. It syncs that ive read an email fine, but not that ive deleted them. This is quite annoing as i now have over 1000 emails sitting there that i really do not want to delete individually. On that, if I delete them from my iphone they are delete from online as well. Anyone have any ideas?

I wrote this article on tips for trying to rectify this issue of the Outlook 2010 client itself
http://www.bytemedev.com/outlook-2010-not-receiving-emails-while-activesynccitrix-clientowa-is/
#2 Usually does it for me.
1.) Verify network connectivity to Exchange from the machine (i.e. try pinging the box) or log into OWA.
2.) Fully Toggle Work Offline Mode.
*This means to Enable Work Offline from the Send/Receive Ribbon, shutting down Outlook (and Lync 201x as well), then launching Outlook, and then disabling Work Offline mode.
3.) Try turning it off and on again.
3.) Visit %UserProfile%\AppData\Local\Microsoft\Outlook and ensure OABs, RoamCache, ~xxxx.OST.TMP or ~xxxx.OST, are not in Read-Only mode, and avoid encrypting this folder (it isn’t Microsoft’s best practices.)
4.) Rebuild the OST by simply renaming the .OST to .OLD or some such, Outlook 2010 and Lync 201x have to be closed, then re-open Outlook 2010. This maybe needed for OST files several GBs in size. It’s very well documented and known to become unstable as size
increases.
5.) Rebuild the email profile itself by utilizing Control Panel\Mail (32-bit).
6.) Attempt a Repair of Office 2010 (Go to Programs and Features, and right click Microsoft Office 2010 click Changes).
7.) Attempt an Uninstall / Re-install of Office 2010 (you may need your product key for this!)
8.) IF you have tried all steps above, a lot of people are completely at a loss. Not me, rebuild the Windows Profile itself. It obviously has some corruption in the registry, temp cache, cache, effective credentials and what not.
9.) When all else fails, reformat! This is the equivalent to a nuclear strike though, so use the right tool for the right job.

Deleted Exchange email not synching after iOS6.1 upgrade on IPhone 5

The deleted emails have stopped synching after the iOS6.1 upgarde on the IPHone 5. Before the upgrade, when i deleted from the Iphone the email deleted from my exchange account and vice versa.
Does anyone know if there is any additional "feature" added that could have caused this or is it just a bug that has come up.
Please help.!!!

Goto your OWA, Options, Telephone section and delete the iPhone Profile.
On next sync. it will automatically created again.
What happens next ?

Exchange Account not Retrieving Email Regularly

When I first start Mail, it logs in and synchs my Exchange (2007) account fine. But after that, it never retrieves the mail again. I have to restart mail to get it to synch again. What gives?

I wrote this article on tips for trying to rectify this issue of the Outlook 2010 client itself
http://www.bytemedev.com/outlook-2010-not-receiving-emails-while-activesynccitrix-clientowa-is/
#2 Usually does it for me.
1.) Verify network connectivity to Exchange from the machine (i.e. try pinging the box) or log into OWA.
2.) Fully Toggle Work Offline Mode.
*This means to Enable Work Offline from the Send/Receive Ribbon, shutting down Outlook (and Lync 201x as well), then launching Outlook, and then disabling Work Offline mode.
3.) Try turning it off and on again.
3.) Visit %UserProfile%\AppData\Local\Microsoft\Outlook and ensure OABs, RoamCache, ~xxxx.OST.TMP or ~xxxx.OST, are not in Read-Only mode, and avoid encrypting this folder (it isn’t Microsoft’s best practices.)
4.) Rebuild the OST by simply renaming the .OST to .OLD or some such, Outlook 2010 and Lync 201x have to be closed, then re-open Outlook 2010. This maybe needed for OST files several GBs in size. It’s very well documented and known to become unstable as size
increases.
5.) Rebuild the email profile itself by utilizing Control Panel\Mail (32-bit).
6.) Attempt a Repair of Office 2010 (Go to Programs and Features, and right click Microsoft Office 2010 click Changes).
7.) Attempt an Uninstall / Re-install of Office 2010 (you may need your product key for this!)
8.) IF you have tried all steps above, a lot of people are completely at a loss. Not me, rebuild the Windows Profile itself. It obviously has some corruption in the registry, temp cache, cache, effective credentials and what not.
9.) When all else fails, reformat! This is the equivalent to a nuclear strike though, so use the right tool for the right job.

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This used to work before my corporate mail was migrated from Lotus Notes. Previous setup had BES activation with some kind of Notes conduit and I added the BIS setup for a new exchange account with a different company. This worked fine until corporate mail was moved to Exchange and I had to wipe my device and reactivate with a new BES.
Now the BIS setup just will not work. The account is created fine. I do not get any login errors. It says the account was successfully added. The problem is that the only item listed under "Enabled Synchronization Options" is Deleted items with a green checkmark. No other items are listed like Inbox or Sent.
any ideas? Sorry if this has been answered before. I could not find this same situation in a previous post. I have been working on this for several weeks with no luck. Any help would be appreciated. thnx

That sounds like it is working as it should. BIS only supports the push of email in your inbox via OWA. It does not support calendar or contact sync Like the full BES experience.

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Thank you for the reply
Yes I did remove the corporate account and reinstalled.
I am pretty certain it is on the phone side and not the server as:
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Using firefox with yahoo toolbar I cannot access my hotmail button, it locks up my email account, I cannot read/delete emails or log out of account.

I use the yahoo-firefox toolbar that has buttons you can access from the toolbar, mail etc. I have a button for Hotmail it goes to the account but locks up, it will not let me read/delete emails nor log out of my account. I can access it from another laptop that is not running the same versions of firefox/yahoo toolbar.

Last but not least, for the site that has the problem:
When you have a problem with one particular site, a good "first thing to try" is clearing your Firefox cache and deleting your saved cookies for the site.
(1) Clear Firefox's Cache
orange Firefox button (or Tools menu) > Options > Advanced
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If you have a large hard drive, this might take a few minutes.
(2) Remove the site's cookies (save any pending work first). While viewing a page on the site:
* right-click and choose View Page Info > Security > "View Cookies"
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Hello, I have a company exchange account that was fine until upgrade to IOS 4.2 a couple of days ago. I have deleted and recreated the account and nothing. I also installed the apple knowledge base update TS3398 to no effect. I get a timeout when I try and access mail or sync calendars. Any clues?

I don't know the solution but found if I set mail days to push to 1 I can at least get current emails. If I set it to no limit or anything other than 1 day, I get mixed results and nothing current.

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never mind I fixed it

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So, I had an issue with my phone yesterday and had to reset everything on my phone and start from scratch again. Got everything all set up, set up my Gmail as an exchange account so that I can have my emails pushed to me, but whenever i get new emails, there's no alert tone like i used to have and there's no message showing at the top of my iphone like i used to have either. and yes ive already checked the correct exchange settings for gmail and the notification center. What can I do to fix this?

Hello vchecque, follow the steps below to correct the issue with your Mobile e-mail:
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- Select Get New Applications
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- Select the purchase option.
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- If prompted Select Yes
- On some touch screens, touch the screen to continue
- To continue the installation, review the Terms of Use, then select Accept
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I have Exchange 2010, SP1 using iPhone to connect to the Exchange Server everything works fine. Except that when I'm on the workstation and delete the message from my inbox, it will never delete off the iPhone.
I get mail fine, the push is working as expected. It just will never delete messages after they've been deleted off the workstation. Help is appreciated.

James R, GoDaddyGuy,
I REALLY appreciate your help as none of the online articles I found on your website had those settings.
I made the changes, but unfortunately that did not help. Also, I was on the phone last night with GoDaddy technical support for a long time to no avail. The tech suggested I submitted a support ticket. I did and received back a list of articles. I went through all of the relevant articles but they were also of no help (everything suggested was already set up correctly or had been tried already).
I'm really at my wits end on this. With my mailbox growing on three devices, it is a bit of a nightmare for me. I would need to delete each email on the server and on all three devices to keep from getting out of control. Any help you can provide would be appreciated.
Thanks,
Mike

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Hi Erikcole7,
To sync your corporate Exchange, you do need to work with yout IT group at your employer. However, I have included a link that provides you with a step-by-step process in getting this completed.
Though the device at this link is not the Droid X, I have verified that this device will work in the same way.
http://www.motorola.com/staticfiles/Support/Experiences/Android_Support/_Images/Static_files/Microsoft-Exchange-Email.pdf
Best regards,

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Who's your mail provider? Is it a POP account?

IMAP & Exchange accounts not synching read & deleted

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