IMAP fine in Mail; "Connection to the Server Failed" on iPhone?
So on my Mac, I have both GMail (works great on iPhone) and an IMAP account for my work's Exchange server set up.
Both accounts work just fine on my Mac; I don't even need to connect to the VPN on my Mac to read Exchange email via IMAP through Mail.
The problem is that the iPhone gives me the "connection to the server failed" whenever I try to connect on either EDGE or wi-fi to read the IMAP Exchange email. The settings in both Mail and the iPhone are identical.
If I turn on the VPN on the iPhone, I get the same message...but at this point, I'm thinking the VPN on the iPhone is worthless.
Can anyone think of a reason why the iPhone can't connect to IMAP even though the laptop can? I'm wracking my brain here trying to figure this out. The purchase of 2 iPhones for other staff to use depends on me getting this up & running! I can tell you that the others will NOT accept "setting up a Yahoo!/GMail account for forwarding. They want their email coming in & responses going out with the company's headers.
Any help would be greatly appreciated! Thank you!
This morning, I was able to fully "unlock" and "open" the correct ports (I believe), and now I'm able to receive email from the IMAP Exchange server. According to the IT guy who's helping me, we opened ports 143 and 25 on the ISA server (firewall), and I'm able to receive. Does this sound right to you?
The only problem now is sending. I cannot send any mail through this work account on the iPhone. Mail just "hangs." I can still send/receive just fine on my iBook Mail account for Exchange (IMAP), but no dice on sending.
The Incoming Mail Server and SMTP/outgoing Server addresses are identical. Works fine on the Mac, but not the iPhone. I do believe the 143 port is now fully open...I think.
Am I still missing something? Thanks for your help!
Similar Messages
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Mail Connection to the server failed
I cannot connect to my gmail on my iPad. It says connection to the server failed.
Cannot get mail the connection to the server failed
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""Connection to the server failed" on Iphone - but which one?
When I open the default Mail App on my iPhone 4S I get the error "Cannot Get Mail - the connection to the server failed". OK, but which one? I have six email accounts (all of which have worked at one time) so which server is not connecting? It'd be nice if IOS told me! Any solution, please?
I may have solved the problem myself, only to find another one.
If I tap each of the accounts in turn, I find that it's the 'Exchange' one that's failing. trouble is, I can't recall what this does, or why I set itup, as i don't use MS Exchange. I suspect it's connected with syncing to either Outlook.com or Gmail, but I'm not sure.
BTW, I still think the error message should say which account is generating the error - Apple stuff is supposed to be easy and intuitive, and this isn't! -
Can not get mail, connection to the server failed
have been recieving/using work emails and calender via exchange for years but as of this week i have lost access all i keep getting is 'can not get mail, connection to server failed. i have change password but still not working any advise PLEASE..
Hmmm. I've seen that message before, I usually just continue with the account and save it, then power off /on the phone. It usually works after that.
Has anything change with your account? -
On the mail app. It keeps coming up cannot get mail connection to the server failed. I've done everything I know to do.
iOS: Unable to send or receive email
http://support.apple.com/kb/TS3899
Can’t Send Emails on iPad – Troubleshooting Steps
http://ipadhelp.com/ipad-help/ipad-cant-send-emails-troubleshooting-steps/
Setting up and troubleshooting Mail
http://www.apple.com/support/ipad/assistant/mail/
Using a POP account with multiple devices
http://support.apple.com/kb/ht3228
iOS: Adding an email account
http://support.apple.com/kb/HT4810
iOS: Setting up an Outlook.com, Hotmail, Live, or MSN email account
http://support.apple.com/kb/ht1694
iPhone, iPad, iPod touch: Microsoft Outlook 2003, Outlook 2007, Outlook 2010 may not display contacts and calendars after sync
http://support.apple.com/kb/TS1944
Server does not allow relaying email error, fix
http://appletoolbox.com/2012/01/server-does-not-allow-relaying-email-error-fix/
Why Does My iPad Say "Cannot Connect to Server"?
http://www.ehow.co.uk/info_8693415_ipad-say-cannot-connect-server.html
How to Sync Contacts with Your iPad Using iTunes
http://www.dummies.com/how-to/content/how-to-sync-contacts-with-your-ipad-using- itunes.html
iOS: 'Mailbox Locked', account is in use on another device, or prompt to re-enter POP3 password
http://support.apple.com/kb/ts2621
iCloud: Create a group and add contacts to it
http://support.apple.com/kb/PH2667
eMail Groups - You can use a third party app that many users recommend.
MailShot - https://itunes.apple.com/us/app/mailshot-pro-group-email-done/id445996226?mt=8
Group Email - https://itunes.apple.com/us/app/mailshot-pro-group-email-done/id445996226?mt=8
iPad Mail
http://www.apple.com/support/ipad/mail/
Configuration problems with IMAP e-mail on iOS with a non-standard SSL port.
http://colinrobbins.me/2013/02/09/configuration-problems-with-imap-e-mail-on-ios -with-a-non-standard-ssl-port/
Try this first - Reset the iPad by holding down on the Sleep and Home buttons at the same time for about 10-15 seconds until the Apple Logo appears - ignore the red slider - let go of the buttons. (This is equivalent to rebooting your computer.)
Or this - Delete the account in Mail and then set it up again. Settings->Mail, Contacts, Calendars -> Accounts Tap on the Account, then on the red button that says Remove Account.
Cheers, Tom -
HT201774 Why wont my 'Mail' connect to the server?
Generally i connect to my Hotmail account through the 'Mail App'. It worked from the moment i got my iPhone 5.
However today i tried to send mail and i get an Error saying 'Cannot send mail- an error occurred while delivering this message'.
And now i cant seem to get emails either. When i refresh the screen it says 'Cannot get mail- connection to the server failed'.
Pleeease Help!!!??????Generally i connect to my Hotmail account through the 'Mail App'. It worked from the moment i got my iPhone 5.
However today i tried to send mail and i get an Error saying 'Cannot send mail- an error occurred while delivering this message'.
And now i cant seem to get emails either. When i refresh the screen it says 'Cannot get mail- connection to the server failed'.
Pleeease Help!!!?????? -
Hotmail iphone connection to the server failed
Still no definitive answer for all circomstances on this issue : "hotmail iphone connection to the server failed"
Situation:
iPhone 5 iOS 6 updated
Mail setup for Hotmail using MS Exchange preset to see Hotmail folders
Setting worked ok for a week
Set to gather all mail, not just last 3 days, weeks, months.
Yesterday the problem started, Mail won't connect.
It's not a firewall problem, I tried on 3G and LTE connection with WFI off.
I also tried a Yahoo preset and it work. Also Safari works fine.
I deleted the account, shutdown iPhone, restarted, created new account
Trial 1:
Click Settings
Click Mail, Contacts, Calendars
Click Add account
Click HOTMAIL preset
Click Add Mail Account
Here you enter your hotmail address + password and click NEXT
Switch off the phone and switch it back on
Try to access your mail as usual from the MAIL icon on your desktop, got the message "connection to the server failed"
Trial 2:
Click Settings
Click Mail, Contacts, Calendars
Click Add account
Click MS EXCHANGE preset
Click Add Mail Account
Here you enter your hotmail address + password and click NEXT
Switch off the phone and switch it back on
Try to access your mail as usual from the MAIL icon on your desktop, got the message "connection to the server failed"
Trial 3:
Click Settings
Click Mail, Contacts, Calendars
Click Add account
Click OTHER
Click Add Mail Account
Here you enter your hotmail address + password and click NEXT
Switch off the phone and switch it back on
Try to access your mail as usual from the MAIL icon on your desktop
Used m.hotmail.com on server field. It offered the extensive setup like on Mail for mac with SMTP, SSL, etc.. which only knew to use m.hotmail.com on server, but instead the menu offer the typical incoming and outgoing server name. Still failed.
The setting were set to these setting by default and it worked: http://windows.microsoft.com/en-CA/hotmail/send-receive-email-from-mail-client
But I don't want to set it to a POP account, I want a IMAP type setting.
So bottom line, the preset MS Exchange and Hotmail on iOS 6 won't work anymore. Why not when they worked for a while until yesterday ?
Nothing changes on iPhone setting.
Thanks for your input.Has anyone called Apple support on this issue or is this strictly a Hotmail issue?
Also, just to make sure I'm understanding that my problem is "normal" for what others are encountering:
I set up my hotmail account and it wont work, I try to do it thru "Other Email" and it doesnt push the emails to my phone, I can get the emails (at times) but I have to fetch them. Otherwise I cannot send or recieve any emails by setting it up thru the Hotmail or Microsoft Exchange accounts.
Is this what everyone seems to be encountering?
New to the "forums" but this problem is really becoming a nuisance!!! -
i am using iphone 4 ios 6.1.3, after hotmail imap setup, error showing "CANNOT GET MAIL" tHE CONNECTION TO THE SERVER FAILED. its happening since 14 aug. plz help !
I have trouble with sending e-mail and syncing e-mail. Try changing to 1 day sync under settings. It's sluggish but it works for me until they resolve the issue. MS claims all is normal. If you still have a problem you should report it here: https://status.live.com/report/hotmail
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In outlook, I keep getting message, "cannot get mail. The connection to the server failed." However, the mail seems to be coming thru just fine. What's going on?
Why Does My iPad Say "Cannot Connect to Server"?
http://www.ehow.co.uk/info_8693415_ipad-say-cannot-connect-server.html
Cheers, Tom -
I got an iPad mini over Christmas and have had no issues setting up/managing my email until yesterday. I've had my Exchange email working for almost a month, and yesterday I stopped getting emails and getting the error: "Cannot Get Mail. The connection to the server failed."
I tried resetting the device (multiple times) and deleting and recreating the Exchange account (multiple times). This is getting annoying because it worked fine up until yesterday. I'm not aware of any updates to the device, or any changes that have occurred since yesterday.Due to a screen issue, I had my iPhone 5 replaced two days ago. I repeated deleted the mail account and kept adding it but this did not make any difference. When I attempted to setup the new phone with my Google (Gmail via exchange active sync) accounts I was receiving this same "Cannot Get Mail" error. From what I was able to gather, this problem should be affecting Gmail accounts set up via Exchange. When originally purchasing the phone I was assisted and directed to set up my Gmail account through Exchange because it had the ability to use "ActiveSync" and push not only mail and calendars, but all of my contacts as well. I found this article regarding the subject.
http://www.pcmag.com/article2/0,2817,2413283,00.asp
What it came down to was having to delete my Gmail via Exchange account and separate it into two different accounts, a regular gmail account for my mail and a CardDAV account for my contacts.
Here is what I did. Google is changing their system and for new registrars Exchange ActiveSync will not work so you will be unable to register your account via Exchange and have your mail, calenders, and contacts all pushed together. I find this change really annoying. If you are having problems accessing your contacts after deleting the mail account, like I was, here is the work around.
To circumvent this issue go to Setting > Mail, Contacts, Calendars > Add Account > Other > Add CardDAV Account: Under server ender google.com, then your email user name and password, then click next to verify the information.
I hope this helps. -
Is anyone getting this message when trying to access Yahoo Email? "Cannot Get Mail, The connection to the server failed?"
I have Yahoo mail (POP) account. Mine is working fine at present. I do occasionally get asked for password while sending mail. I have had your issue in the past and it usually clears up in a few hours. Sometimes I sign out and then back in and it starts working again.
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the note says the connection to the server failed. i can get everything else off the internet but not my mail. i think i was checking out the icloud and might have accidently done something with my email to make it stop being available to me. how can i check out the icloud issue? I have never used icloud before.
iOS: Unable to send or receive email
http://support.apple.com/kb/TS3899
Can’t Send Emails on iPad – Troubleshooting Steps
http://ipadhelp.com/ipad-help/ipad-cant-send-emails-troubleshooting-steps/
Setting up and troubleshooting Mail
http://www.apple.com/support/ipad/assistant/mail/
Using a POP account with multiple devices
http://support.apple.com/kb/ht3228
iOS: Adding an email account
http://support.apple.com/kb/HT4810
iOS: Setting up an Outlook.com, Hotmail, Live, or MSN email account
http://support.apple.com/kb/ht1694
Server does not allow relaying email error, fix
http://appletoolbox.com/2012/01/server-does-not-allow-relaying-email-error-fix/
Why Does My iPad Say "Cannot Connect to Server"?
http://www.ehow.co.uk/info_8693415_ipad-say-cannot-connect-server.html
How to Sync Contacts with Your iPad Using iTunes
http://www.dummies.com/how-to/content/how-to-sync-contacts-with-your-ipad-using- itunes.html
iOS: 'Mailbox Locked', account is in use on another device, or prompt to re-enter POP3 password
http://support.apple.com/kb/ts2621
eMail Groups - You can use a third party app that many users recommend.
MailShot - https://itunes.apple.com/us/app/mailshot-pro-group-email-done/id445996226?mt=8
Group Email - https://itunes.apple.com/us/app/group-email!-mail-client-attachments/id380690305 ?mt=8
iPad Mail
http://www.apple.com/support/ipad/mail/
Configuration problems with IMAP e-mail on iOS with a non-standard SSL port.
http://colinrobbins.me/2013/02/09/configuration-problems-with-imap-e-mail-on-ios -with-a-non-standard-ssl-port/
Try this first - Reset the iPad by holding down on the Sleep and Home buttons at the same time for about 10-15 seconds until the Apple Logo appears - ignore the red slider - let go of the buttons. (This is equivalent to rebooting your computer.)
Or this - Delete the account in Mail and then set it up again. Settings->Mail, Contacts, Calendars -> Accounts Tap on the Account, then on the red button that says Remove Account.
Cheers, Tom -
Cannot get mail the connection to the server failed. How do I resolve this
CAn anyone help?., please! I am getting error message Cannot get mail The connection to the server failed. I have switched on and off and can log into safari and send emails. This is my first blip with my ipadwhich has been amazing. Help, please. Thank you
siOS: Unable to send or receive email
http://support.apple.com/kb/TS3899
Can’t Send Emails on iPad – Troubleshooting Steps
http://ipadhelp.com/ipad-help/ipad-cant-send-emails-troubleshooting-steps/
Setting up and troubleshooting Mail
http://www.apple.com/support/ipad/assistant/mail/
Server does not allow relaying email error, fix
http://appletoolbox.com/2012/01/server-does-not-allow-relaying-email-error-fix/
Why Does My iPad Say "Cannot Connect to Server"?
http://www.ehow.co.uk/info_8693415_ipad-say-cannot-connect-server.html
iOS: 'Mailbox Locked', account is in use on another device, or prompt to re-enter POP3 password
http://support.apple.com/kb/ts2621
The iPad's Mail app has no provisions for creating groups. However, you canuse a third party app that many users recommend.
MailShot - https://itunes.apple.com/us/app/mailshot-pro-group-email-done/id445996226?mt=8
Group Email - https://itunes.apple.com/us/app/group-email!-mail-client-attachments/id380690305 ?mt=8
iPad Mail
http://www.apple.com/support/ipad/mail/
Configuration problems with IMAP e-mail on iOS with a non-standard SSL port.
http://colinrobbins.me/2013/02/09/configuration-problems-with-imap-e-mail-on-ios -with-a-non-standard-ssl-port/
Try this first - Reset the iPad by holding down on the Sleep and Home buttons at the same time for about 10-15 seconds until the Apple Logo appears - ignore the red slider - let go of the buttons. (This is equivalent to rebooting your computer.)
Or this - Delete the account in Mail and then set it up again. Settings->Mail, Contacts, Calendars -> Accounts Tap on the Account, then on the red button that says Remove Account.
Cheers, Tom -
WHen going to mail on my iPad 4 iOS 107 7.0.3 I keep gettin the diagnostic "cannot get mail the connection to the server failed " however I seem to get new mail that matches the mail I get on my iMac ?
iOS: Unable to send or receive email
http://support.apple.com/kb/TS3899
Can’t Send Emails on iPad – Troubleshooting Steps
http://ipadhelp.com/ipad-help/ipad-cant-send-emails-troubleshooting-steps/
Setting up and troubleshooting Mail
http://www.apple.com/support/ipad/assistant/mail/
Server does not allow relaying email error, fix
http://appletoolbox.com/2012/01/server-does-not-allow-relaying-email-error-fix/
Why Does My iPad Say "Cannot Connect to Server"?
http://www.ehow.co.uk/info_8693415_ipad-say-cannot-connect-server.html
iOS: 'Mailbox Locked', account is in use on another device, or prompt to re-enter POP3 password
http://support.apple.com/kb/ts2621
iPad Mail
http://www.apple.com/support/ipad/mail/
Configuration problems with IMAP e-mail on iOS with a non-standard SSL port.
http://colinrobbins.me/2013/02/09/configuration-problems-with-imap-e-mail-on-ios -with-a-non-standard-ssl-port/
Try this first - Reset the iPad by holding down on the Sleep and Home buttons at the same time for about 10-15 seconds until the Apple Logo appears - ignore the red slider - let go of the buttons. (This is equivalent to rebooting your computer.)
Or this - Delete the account in Mail and then set it up again. Settings->Mail, Contacts, Calendars -> Accounts Tap on the Account, then on the red button that says Remove Account.
Cheers, Tom -
IOS5 Cannot Get Mail: The connection to the server failed
Was working fine last night when upgraded to iOS5 and iCloud but now I get Cannot Get Mail: The connection to the server failed. Anyone else get that?
Yes. Getting complete failures on mail at present. iCloud servers seem completely screwed.
As you say, was working fine last night and this morning (UK time).
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