IMAP not working after 10.2 OS release
I have 3 email accounts on my Q10 all with different providers set up using IMAP and SMTP. Everything worked fine through OS 10 and 10.1. It stopped worked yesterday when I installed 10.2 yesterday. I can now no longer receive emails, but I can still send. If I change the settings to SMTP then I can receive but I can't sync with Outlook.
I have deletid the account and tried to add it, but it will only work with SMTP with SSL turned off.
Has anyone else had this problem or know how to fix this
Hi,
After several lengthly conversations with T-Mobile (UK) who couldn't duplicate the problem - I gave them access to a test email address and it worked fine for them - I have managed to get them to send the phone off for repair. They tried to pass the buck to Blackberry, but after pointing out that my contract was with them, the phone was supplied by them and the upgrade was from their servers, they agreed to take responsibilty. I'm not sure if you 'Sales of Goods Act' and 'Fit for Purpose' law in U.S. but you must have something similar.
To be fair to T-Mobile, once I got past their first line of defence and through to their technical department they were extremely helpful.
Unforunately, If the phone comes back fixed I won't know what the problem was to advise you, and if they can't fix it, I'll be getting a new one.
If I do find out, I will let you know. 2-4 weeks wait time though!
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