IMAP not working after 10.2 OS release

I have 3 email accounts on my Q10 all with different providers set up using IMAP and SMTP. Everything worked fine through OS 10 and 10.1. It stopped worked yesterday when I installed 10.2 yesterday. I can now no longer receive emails, but I can still send. If I change the settings to SMTP then I can receive but I can't sync with Outlook.
I have deletid the account and tried to add it, but it will only work with SMTP with SSL turned off.
Has anyone else had this problem or know how to fix this

Hi,
After several lengthly conversations with T-Mobile (UK) who couldn't duplicate the problem - I gave them access to a test email address and it worked fine for them - I have managed to get them to send the phone off for repair. They tried to pass the buck to Blackberry, but after pointing out that my contract was with them, the phone was supplied by them and the upgrade was from their servers, they agreed to take responsibilty. I'm not sure if you 'Sales of Goods Act' and 'Fit for Purpose'  law in U.S. but you must have something similar.
To be fair to T-Mobile, once I got  past their first line of defence and through to their technical department they were extremely helpful.
Unforunately, If the phone comes back fixed I won't know what the problem was to advise you, and if they can't fix it, I'll be getting a new one.
If I do find out, I will let you know. 2-4 weeks wait time though!

Similar Messages

  • IMAP not working after installing GWAVA

    BM 3.8; NW 6.5; GW 6.5. Just set up a GWAVA 4.5 SMTP scanner inside
    BorderManager and before GWIA (BM now NATs the A record public IP
    address to the internal GWAVA address, rather than to the internal GWIA
    address). I assume as a consequence of the public IP address now
    pointing to the GWAVA box and not directly to GWIA, IMAP now doesn't
    work b/c it cannot connect to the GWIA ("mail.domain.com is not an IMAP
    4 server"), although the IMAP to gmail still works. In another forum it
    was suggested that using BM port forwarding is a possible work around:
    http://forums.novell.com/novell-prod...orwarding.html
    However, this link describes the BM port forwarding workaround where
    there was only one public IP address, whereas i have several, and most
    importantly one dedicated to my mail. I assume that the relevance of
    the TID is to the public IP dedicated to my A record which now points to
    GWAVA, and no longer to GWIA? That is the public IP can again be NATted
    to GWIA so that IMAP works, yet the port 25 inbound mail can at the same
    time be port forwarded to the GWAVA internal address? Finally, how, if
    at all, does this relate to the filter exceptions in place opening port
    25 to inbound mail to GWAVA?

    This has been a common scenario over the years. A mail filtering
    device gets instituted, and non-smtp traffic breaks. In a situation
    where mail was being static NAT'd, you have to find a way to split the
    traffic to two different devices. You have a couple of choices:
    1. Two static NAT's. If you have two public IP addresses you can use,
    one gets static NAT'd to the mail filtering device and the other to the
    mail server. Filter exceptions need to be changed, and public DNS
    records may need to be changed (if using URL's to access non-smtp
    stuff).
    2. Proxy. Convert the static nat to proxy, and redirect the desired
    ports to different internal addresses. DNS doesn't have to be changed,
    but filter exceptions do, and access rules need to be added/changed.
    You also may not be able to use port 110, unless you use mail proxy
    (which has some issues).
    Craig Johnson
    Novell Support Connection SysOp
    *** For a current patch list, tips, handy files and books on
    BorderManager, go to http://www.craigjconsulting.com ***

  • The iphone not working after the apdate

    My iPhone does not work after update ios 7

    shachaf1101 wrote:
    My iPhone does not work ...
    See Here for
    Frozen or unresponsive iPhone
    Try this First...
    Press and Hold the Sleep/Wake Button and the Home Button at the Same Time...
    Wait for the Apple logo to Appear...
    Usually takes about 15 - 20 Seconds... ( But can take Longer...)
    Release the Buttons...
    http://support.apple.com/kb/ht1430
    More Info here...
    https://discussions.apple.com/message/19521062

  • Adobe Flash Player 11 NOT working after several attempts to download, uninstall, & reinstall

    I have problems with Adobe Flash Player 11 NOT working after several attempts to download, then uninstall, & re-install. 
    I uninstalled the previous versions of Adobe Flash Player from my computer PRIOR to attempting to install the new 11 version, so now I'm unable to view videos, etc., 
    I'm using Windows Vista 32 bit, Internet Explorer 9.0 (which I closed when I got error messages during Adobe Flash Player 11 Installation.  I've  disabled my AVG -Virus also during the installation of Flash Player 11.   
    FYI, I'm not computer savvy so the YouTube video by Adobe Tech was too complicated to follow AND I'm unable to view  (DUH!) it since I have no Flash Player program installed (doesn't make sense!) .
    Thanks for keeping it simple (KISS for me).

    I've tried uninstalling and reinstalling some 30 times now ..rebooting, you name it.
    I haven't been able to use flash since Adobe kindly shoved that latest update down my computer's throat.
    Right after getting the 'successful' installation message I restart IE9 ..go to my channel on youtube and immediately get the message:
    The Adobe Flash Player is required for video playback.
    Get the latest Flash Player
    I tried Chrome and on two or three it worked but then even after closing out of them ..Chrome slowed down to a crawl and finally informed me that Flash had stopped working.
    This has entirely wasted 3 nights of my time. It is 2:30 am and I should have had at least 2hours sleep already to rise at 6:30 but no, thanks this I'm still up and no doubt millions of other computer users are having just as much fun.. Everyone I know that allowed the updates to install ..is having the same problem ..Chrome/IE9/Firefox ...you can truly call it Adobe's Universal Cluster ...
    I live with Adobe. At work we have 6 fully Adobied LR4/CS5 & 6/InDesign workstations. I'm a photographer using nothing but Adobe products and quite frankly I feel this is the worst treatment you have ever given your customers.
    Please stop the CYA and just fix the damm thing! I realize you didn't write it Chris but surely you can get Adobe management to address this instead of just trying to get their users to try and debug it for the airheads that released it. Has anyone stopped to consider the financial damage being done due to videos not playing the ads that support the sites and no doubt stream revenue to Adobe? These guys have rolled the online experience back 5 years minimum and Adobe will probably pay the price for it. Re-issue a working version and go back to the drawing board!

  • Why is my Apple ID not working after I've reset it, Why is my Apple ID not working after I've reset it

    Why is my Apple ID not working after I've reset it? After I change it the password icon pops up and I type the new password in and it says it's wrong? What's happening

    Perform a Reset... Try again...
    Reset  ( No Data will be Lost )
    Press and Hold the Sleep/Wake Button and the Home Button at the Same Time...
    Wait for the Apple logo to Appear...
    Usually takes about 15 - 20 Seconds... ( But can take Longer...)
    Release the Buttons...

  • T mobile broadband stick not working after lion instal

    T mobile broadband USB stick not working after lion install

    No s#!t batman.The point is a mac laptop is ment to be mobile and for it to be mobile you need a mobile broadband stick so when a new op system lion is released don't you think it would be one of the first items to be checked for compatability.with snow leopard the same problem took months before I could use a broadband stick,there is no lion connection manager software available right now until someone decides to wright it, so does anyone have a usefull fix i can use ?

  • Tecra M7: Tablet does not work after lid closing

    Has anyone had problems with the tablet not working after closing the lid on a Tecra M7? Bios is 3.20
    Doesn't seem to happen on hibernate or sleep.
    I have the lid set to do nothing on close.

    Hi
    What do you mean with tablet not working after closing the lid?
    Does the notebook freezes or what?? What happens exactly???
    The close the lid settings can be set to hibernation mode or standby mode or no action.
    These settings can be set in the power saver setup actions.
    If you have some problems with some installed Toshiba applications I would recommend reinstalling the TOSHIBA Common Modules and the program which doesnt run correctly!
    Best regards

  • My new iPad sound is not working after updating to ios 6.1

    My new iPad sound not working after updating to ios 6.1. Headphones are working fine. I tried all the troubleshoot. can anyone know the answer, plz share with me

    Hi,
    I have exactly the same issue as everyone above. I only get sound through the slider on the ringtone in settings and through my headphones. I do not get any sound anywhere else at all.
    I Have tried:
    - Updating to iOS 6.1.3
    -re starting the device
    -checking that the device is not muted. My slider switch is set to mute rather than lock and is unmuted.
    -going into general settings and reset all settings
    -the device reset several times (waiting until I saw the all important apple logo)
    -removing the last few apps I installed.
    Nothing at all has worked, please help!
    New iPadiPad

  • IPhone 5s not working after voice over turned on

    iPhone 5s not working after voice over turned on

    Hello ss1997,
    Thanks for using Apple Support Communities.
    To troubleshoot this issue where your iPhone will not boot past the Apple logo please follow the steps in the article below.
    iOS: Not responding or does not turn on
    Take care,
    Alex H.

  • Iphone 4 personal Hotspot not working after update to IOS 7.1 India BSNL cellular

    Iphone 4 personal Hotspot not working after update to IOS 7.1 India BSNL cellular

    BSNL is not a supported carrier. Personal Hotspot requires carrier support and provisioning of the account to enable it. iOS 7.1 disabled the ability to manually configure Personal Hotspot on unsupported carriers.

  • Iphone 4 Home button not working after upgrade to OS 4.3.5

    Iphone 4 Home button not working after upgrade to OS 4.3.5.Please help!!!!!!!!

    It seems that settings of mail accounts have something to do with it. I've delete my gmail account and am now using Microsoft Exchange. It seems better, yet not perfect. The issue is definitely due to OS 4.3.1
    Apple answer is - no answer. It is a shame that the quality of their products, in terms of design and concept, is not match by a care for customers. It is not normal that I, as a customer, have to spend hours reading Apple Discussions forum to try to understand what the problem is. A little more respect for a customer that spend big $$$ buying their products wouldn't hurt.

  • IPhone 4s Voice mail notification not working after switching from Verizon to PagePlus.

    iPhone 4s Voice mail notification not working after switching from Verizon to PagePlus.  How can I get the notifications working?

    Contact your carrier - voicemail, and visual voicemail, is a carrier feature.

  • Iphone 5 back camara not working after ios update

    My Iphone 5 back camara is not working after ios 8.1 update this morning
    Only getting some fuzzy image.
    Camara was working before the update.
    Resting the phone to factory setting restoring phone nothing seems to work
    I think this will be my last Iphone as apple never respondse in any case

    If you're expecting Apple to respond on this forum, you will have a long wait. This is a user-to-user technical support forum that is only hosted by Apple. This was made clear when you signed up. In any case, try the steps in this article to troubleshoot hardware issues (there is a camera section):
    iPhone: Hardware troubleshooting

  • Iphone 6 plus facetime camera not working after 8.1 upgrade

    iphone 6 plus facetime camera not working after ios 8.1 upgrade, also while making calls the voice on the other side sounds distant. Any pointers.

    It seems the facetime camera does not work for whatsapp only it works normally.

  • Caller Id not working after update

    My caller id pictures are not working after the update.

    Still having the same problem.  It appears to be a problem with City ID.  Local Verizon office told me it could be uninstalled.  I can't seem to find out how to uninstall an application that has the uninstall button "greyed out".  After forcing stop the application, it turns itself back on after every call.  When that happens I lose the city the call is coming from, but I still get the number showing.  Other times I don't receive anything.  I NEVER know who's calling me and it's getting annoying. Hell, with AT&T, I knew who was calling me....just couldn't stay connected.  Now if I miss a call..I don't have any clue as to  who to call back.
    Get this City ID crap app off my phone....that's all I want...it's not too much to ask....please...!

Maybe you are looking for