Imap not working (sky mail)

Hi,
I am having issues with my mail on my iPhone 4 iOS 4.3.3
I use IMAP from sky, and I have checked all the settings multiple times with the sky support, however I keep getting the following error
Cannot Get Mail
The mail server 'imap.tools.sky.com' is not responding. Verify that you have entered the correct account info in mail settings.
These details are correct, as I have not changed them. This just stopped working, I did not do an upgrade.
I have deleted and readded my account multiple times, and also been working with sky to get this issue sorted, however there is not a problem there end, so I must be doing something wrong, or my phone is not working properly.
Does anyone have anything additional that I can do?
Kind Regards
Colin

Further to my earlier post today. Deleting my BT a/c in mac mail yesterday and adding back as new A/C did not work and both my A/c and my wife's continued to time out. I finally went into the a/c settings once more, deleted my password and re-entered it and saved the change. Surprise surprise, this re-established imap contact and downloaded all my folder contents once more. Not only that, it restarted my wife's e-mail in her logiin without the need to delete and re-enter her separate E-mail password. My password is the master for using BT Broadband and somewhere this had got lost/ corrupted in requesting imap mail to our iMac. I hope this is a permanent solution and hope this helps others whose imap service fails.

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