IMAP user cannot delete email

I have an IMAP account on our server that has a few people accessing it. It is having some problems, but the weirdest one (the one that I think might be causing the other problems) is that there is an email from several months ago that won't go away. If they delete it, it comes back the next time they get mail and kicks out an error that it cannot be deleted. I think there is something corrupt with that message and it is causing problems. Is there a way to delete it on the server?

Try and use mailbfr to reconstruct the affected user's mailbox first:
sudo mailbfr -m username

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