IMDB is listed as an add-on, but when I click on it to install it, I get an error message saying "this add on is not supported by Firefox". I find this very strange, since I have the add-on installed on my desktop--it just won't install to my laptop.

Compaq laptop with Windows 7 installed. My desktop PC uses Windows Vista SP2. I have the IMDB search engine add-on installed on my desktop, and it works perfectly. When I attempt to install the add-on to my laptop, I get an error stating that "this add-on isn't supported by Firefox and can't be installed". I'm interested in the second one on the page, IMDB by clouserw.

See if anything in this MozillaZine support thread helps you: <br />
http://forums.mozillazine.org/viewtopic.php?f=38&t=2014247

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I have the current version of itunes, but when I go to update my ipod, I am getting an error message that says that it could not back up because the backup was corrupt or not compatible with the iPod. This is the first time trying to backup.

I have the current version of itunes, but when I go to update my ipod, I am getting an error message that says that it could not back up because the backup was corrupt or not compatible with the iPod. This is the first time trying to backup the iPod. I have authorized my computer. Still no luck.

Go to iTunes>Preferences>Devices and select the iPod backjp and click on delete and try again.
Also
- Reboot the computer
- Try another cable
- Try another USB port

I upgraded to 20gb iCloud but it isn't enough to back up. I get constant error messages saying there is no backup space and I've not been able to use the upgrade. Apple promised to refund then didn't. Please help is there anyway I can use this space?

Please see the subject line thanks
I upgraded to 20gb iCloud but it isn't enough to back up. I get constant error messages saying there is no backup space and I've not been able to use the upgrade. Apple promised to refund then didn't. Please help is there anyway I can use this space?

If you were told they would refund the price for the iCloud storage - Contact AppleCare and ask to speak with a senior advisor. Have the case number for the promised refund available.
If you are trying to update your device, but you don't have sufficient space to download and install the update, you need to delete content from your device. Buying storage in iCloud does not add space to the device which is what you need.
You can always update using a computer with iTunes installed - this method is faster, and will allow you to make a backup on the local computer (Local backups restore faster than iCloud backups).
HTH

I bought the Keynote app for my MacBook, but when I open the application and try to install it, I get an error message saying that the application will not work with my MacBook. What gives? And, can I please request a refund? ($19.99 = a week's groceries)

I bought the Keynote app for my MacBook, but when I open the application and try to install it, I get an error message saying that the application will not work with my MacBook. What gives? And, can I please request a refund? ($19.99 = a week's groceries).
Thank you for your help! - I did try looking for all available specs about Keynote on the Apple iTunes website, and found nothing that could help me. HELP!

1
Close all iWork applications
2
Uninstall Keynote; this must be done with an application remover tool to delete the installation properly. Appcleaner is known to work correctly for this purpose, it is free and can be downloaded from here: Appcleaner Download
3
empty the trash
4
shutdown the Mac and restart. After the start up chime, hold down the shift key until the apple logo appears
let the Mac complete the start up procedure completely, it will take longer than usual as the hard drive is being repaired
5
Reinstall Keynote by logging into the Mac App Store using download / install

When I try to set up iMessage I keep getting an error message saying check network connection but my connection is fine have rest phone but still no good

When I try to set up iMessage I keep getting an error message saying check network connection but my connection is fine have rest phone but still no good

Try using wifi orelse first check whether the internet is working or not orelse check whether you haven't selected the 'settting' option under allow internet access in 'cellular'

TS5376 Every time I try to install Itunes I get an error message saying it is unable to start services and to verify that I have sufficient privileges. I am the administrator. I have tried everything I can think of.

Every time I try to install Itunes I get an error message saying it is unable to start services and to verify that I have sufficient privileges. I am the administrator. I have tried everything I can think of. When I click the ingore option it doesn't install corectly and I get a message saying MSVCR80.dll file is missing.

Try the following user tip:
Troubleshooting issues with iTunes for Windows updates

I recently reset my computer and copy my music from an external hard drive to my itunes library. When I click on a song to play i get an error message that says " the song could not be used because the original file could not be found". need help

I recently reset my computer and copy my music from an external hard drive to my itunes library. When I click on a song to play i get an error message that says " the song could not be used because the original file could not be found". But when I have my external hard drive plug in the song will play with no problem. What do I need to do to play my music without having the external harddrive plug in ???????? Please help

Because the location for each song in your library is on your hard drive. If the hard drive isn't there, how can iTunes play it?
You'll have to move/copy the music from your hard drive to your computer's hard drive.
Basically, EASIEST way to do all this, if you don't care about your play counts, etc...
-Delete EVERYTHING from iTunes, so that your library is now empty.
-Go to "Advanced" inside of the "Preferences" window, found in the "Edit" drop-down. You can also access Preferences by pressing Ctrl+, (Press Ctrl and the comma key)
-Change your iTunes Media Folder Location to something simple, but on your computer. I use C:/iTunes. Make sure "Keep iTunes Media Folder Organized" and "Copy files to...." are both checked. You can close Preferences now.
-Now, drag and drop your music from your hard drive into your iTunes library. iTunes will automatically add the music to your library, as you would expect, and also creates a copy of each file to place into that iTunes Media Folder you just created.
Shouldn't have any more problems...

I made the mistake of resetting my iPod to factory defaults. Now it will only partially sync to my music library. I continually get an error message saying that certain songs are not authorized for my computer. Any ideas?

I made the mistake of resetting my iPod to factory defaults. Now it will only partially sync to my music library. I continually get an error message saying that certain songs are not authorized for my computer, although they are in the iTunes library on the computer and will play. It's these songs that won't transfer to the iPod. I have deauthorized and re-authorized the computer but no joy. Any ideas?

Hello there DesertRat71,
I was thinking that some of the songs in your library may have been purchased under a different apple id. You have already done the first thing I would have done by de authorizing and re authorizing. To verify this, highlight one of the songs that will not sync over and use File>Get Info. Here is the help menu link for it if you need it help://bookmark='https://help.apple.com/itunes/mac/11.0/help/index.html?localePa th=English.lproj#itns2937'
In the Summary section there will be an Apple ID entry. If it shows something different than what you are currently using then I recommend signing into the Apple ID it shows and authorizing the computer for that one as well.
All the best,
Sterling

TS3999 when I click on my iCloud panel, Calendars, I get an error message that says, Setup can't continue because Outlook isn't configured t have a default profile. Check you Outlook settings and try again." How do I set up these settings in Outlook 200

when I click on my iCloud panel, Calendars, I get an error message that says, Setup can't continue because Outlook isn't configured t have a default profile. Check you Outlook settings and try again." How do I set up these settings in Outlook 2007

Here are two threads you may want to review. I'm sure there are others. Good luck!
https://discussions.apple.com/thread/3427840?start=0&tstart=0
http://www.slipstick.com/outlook/icloud-outlook-problems-syncing-calendar/

HT201210 I get an error message saying that my firmware is not compatible with the update. How do I resolve this?

I am trying to download and install the newest OS update for my iPhone4. The install fails and I get an error message saying that my firmware is incompatible. What do I do to resolve this?

Let's try a repair install of iTunes.
Restart the PC first.
If you're using Vista or 7, now head into your Uninstall a program control panel, select "iTunes" and then click "Repair".
If you're using XP, head into your Add or Remove Programs control panel, select "iTunes", and click "Change". Select "Repair" and click "Next" as per the following screenshot:
Can you launch your iTunes now?

When I connect my new ipod nano to my laptop (using windows)I get an error message saying "itunes.exe - entry point not found" I cannot access my itunes , or download a new version. Any ideas what to do or what is causing this?

I have been given a new ipod nano to replace my much loved but old ipod. When I plug it into my laptop to sync it I get an error message stating "itunes.exe - entry point not found. The procedure entry point AVCFAAssetCreateWithByteStreanAndOptions could not be located in the dynamic link library
AVFoundationCF.dll" I cannot acces my itunes or download a new versiona as this keeps flashing up. Any ideas? Please help, my life is meaningless without my music!!

Also I now can`t access any of my itunes library and am concerned that if I remove it from my computer I will lose everything as I have no option of accessing and therefore backing anything up. Any ideas?

When I view email on my iPad, I get an error message saying "unable to process your request" . How do I correct this?

When I access my iPad email, I get an error message saying "unable to process your request" How do I correct this?

Start with the basics. Force close mail and reset your iPad.
In order to close apps, you have to drag the app up from the multitasking display. Double tap the home button and you will see apps lined up going left to right across the screen. Swipe to get to the app that you want to close and then swipe "up" on the app preview thumbnail to close it.
Next, reset the iPad by holding down on the sleep and home buttons at the same time for about 10-15 seconds until the Apple Logo appears - ignore the red slider if it appears on the screen - let go of the buttons. Let the iPad start up.
If that doesn't help, you might want to consider resetting your router by unplugging it from power for about 30 seconds. That can help at times even if all of your other devices are connecting to the Internet. I suggest this, because the message that you are getting may be due to a bad connection to the Internet.

HT1349 When I click on a song in iTunes, I get an error message that the song could not be located. This just started happening. Why? And how can I fix this?

I have all of my songs on an external hard drive. It was working fine with iTunes; now when I click on a song, I get an error message that the song cannot be located. What happended and more importantly, how can I fix this?

Is this an iPad issue? Not sure where you are "clicking" or how you are accessing. A little more info would help.

Ever since downloading and opening Firefox 4 beta, when I try to launch 3.6.8, I get an error message saying that Firefox is already running; it is not. I have removed 4.0 beta from the computer, but don't know where else to look for any bits and pieces.

I need to restart the computer in order to launch FF 3.6.8. Also, in Dreamweaver CS5, I have defined FF 3.6.8 as my default browser, but when I try to view a page in FF, I get the same message that FF is already running. Where else do I need to look to find hidden files that are causing this?

Did you uninstall the Firefox 4.0 beta version ?
If you did then did you remove the personal data or otherwise removed to Firefox profile folder ?
Make sure that you still have a (default) Firefox profile folder.<br />
See http://kb.mozillazine.org/Recovering_a_missing_profile

When I try to add Chinese as a language to use on my macbook, I get an error message saying that system preferences quit unexpectedly. How can i prevent this from happening?

It requires me to re-open Language&text but i just get the same error. Any help would be greatly appreciated as I need Chinese for class.
Thanks

Is there some reason you cannot update to the standard 10.6 install? The combo updater to use is at
http://support.apple.com/kb/DL1399
Otherwise you might try setting up a new user account and see if you still have the problem when logged into that.
Most likely you have a bad .plist in Home/Library/Preferences

IMDB is listed as an add-on, but when I click on it to install it, I get an error message saying "this add on is not supported by Firefox". I find this very strange, since I have the add-on installed on my desktop--it just won't install to my laptop.

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