IMEI doesn't exist in Carrier IMEI database

I bought iPhone 3GS from Fido few years back. I called them to unlock this phone today but they were not able to locate my IMEI number in their database and they are saying that this is not Fido phone. Is there any Apple service to provide Carrier information based on IMEI to prove that this phone is Fido phone?

I'm in the same boat - I have an iPhone 3G which I purchased from Fido in July 2008. My contract just ended and I'd like to get it unlocked, but Fido can't find the IMEI on their system to verify that this is a Fido phone.
Did you ever get your phone serviced/swapped by Apple? Because that's what happened to me, and I think that's why Fido doesn't know what my IMEI actually is - meanwhile I'm screwed because when Apple swaps phones, they transfer the locked status to the new IMEI but don't notify Fido.

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