IMEI invalid, why?

I type the correct IMEI number in nokiafreecharger.com but it says invalid. I have contacted to the live chat and confirm the IMEI is right. But do get the reply on why the IMEI is invalid, should I wait for 14 days since my purchase?

I am sure they will get to the bottom if it. Just have to give them a chance to figure it out first.  

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