Imei no. does not match with the serivce providers records as we had a replacement through insurance co.  service provider will not unblock the phone

IMEI no on this phone does not match with service providers records as a replacement was issued from Apple in an insurance claim.  The service provider Vodafone will not unlock this phone without proof of purchase which we have but the receipt does not record the EMEI no.

Contact Apple http://support.apple.com/kb/HE57

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