Imei number already in use for free voucher

hi , i have recently renewed my contract with three and should receive a free voucher but when i applied the message i keep getting is that my imei number is already in use and i have already applied for the voucher which is not the case can anyone help thanks

In that case, are you about this campaign
http://www.microsoft.com/en-gb/mobile/three-christmas/
Please, contact the phone number mentioned at the bottom of that webpage. Although the Microsoft Mobile Community is managed in London, our community is designed as end-user to end-user community. Therefore, I can neither look into that system nor your voucher.

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