IMEI: Unknown ICCID: Unknown need to restore but how?

My Iphone 3GS is displaying a message IMEI: Unknown ICCID: Unknown and will not allow me to get past the lock screen on the phone. I also have a message that says that I have to restore through Itunes but when I plug the phone in Itunes cannot access the phone b/c of my password protection. I only have the option to make emergency calls and have no option to unlock the phone. I have tried multiple resets and have removed and replaced the sim card. What do I do?

You're welcome.
If you can't force the phone into recovery mode you can try DFU mode:
1. Close iTunes.
2. Connect your iPhone to your computer and then launch iTunes.
3. Turn your iPhone off (hold down the power button at the top of the iPhone).
4. Then, hold down the sleep/wake button and home button together for EXACTLY 10 SECONDS, then release the sleep/wake button.
5. Continue to hold down the Home button until a message appears in iTunes telling you an iPhone in recover mode has been detected. When you are in DFU mode your iPhone screen will be completely black. Remember that if you see the restore logo, iTunes logo, or any message on the iPhone screen, you are not in DFU mode but standard Recovery Mode.
6. Hit the OK message that should popup to restore your phone.
Bear in mind, you could very well have suffered a hardware failure. IMEI & ICCID unknown are indicative of a hardware failure. You will not be able to restore your phone if, in fact, it has suffered a hardware failure. Your next step would be to make an appointment at an Apple store.

Similar Messages

TS1702 Ipod Touch, V2. Hangs on start-up, from the reboot, does not go beyond the apple logo. Not recognized in ITunes. I'd know I need to restore, but how do I get it recognized in ITunes?

My IPod Touch hangs on startup, doesn't go beyond the apple logo. Tried the reboot, doesn't help.
I'm thinking I need to restore the system, but it isn't recognized in ITunes either.
How do I force it to be recognized?

- See if placing the iPod in Recovery mode will allow the restore.
- Next try DFU mode
How to put iPod touch / iPhone into DFU mode « Karthik's scribblings
- If you can't fully turn the iPod off, then let the battery fully drain. After charging for at least an hour try again.

Imei unknown iccid unknown 3gs

imei unknown iccid unknown 3gs

put your phone in DFU mode, google how to put phone in DFU and then connect to itunes and restore the phone it should fix the issue.

My iPhone4 Says imei and iccid unknown.. Connected to I tunes and now my phone is flashing on and off

Hi.. Freaking out! P
Please help!
My phone fell in water for literally an nano second. Got it out and while the phone was wet, it started wo issue.i placed it in bowl with rice and since then I have been recieving a imei and iccid: unknown screen. I did a bit of research and someone suggested to connect to I tunes and restore. My phone show s that it is updating and installing software. However, my phone is now flashing on and off for several seconds. What's going on? Any ideas out there??
Thanks in advance for your time!!!

right

HT201412 my phone says imei and iccid unknown, does anybody know what i might do to fix problem? Itunes does not recognize the phone. :((

My phone says IMEI and ICCID unknown, does anybody know what I might do to fix problem?

While it could be a hardware problem (if so, take it to Apple for replacement), it is also a common sign that your attempted baseband update, (or hack) did not apply correctly. Whether it is reparable is not something for discussion on these forums.

Help! my phone says it needs to restore but when i go on to itunes, it says it cant because my phone has a password!! i cant get on the phone to enter the password?!!! what do i do! thank you

help, my phone says it needs to restore but when i go on to itunes, it says it cant because my phone has a password!!! i cant put the password in because the phone says it needs a restore!!1 catch 22!!! help much appreciated, thank you

Try restarting your router by removing power to it for 30 seconds. This may correct the problem.

I have just overwritten important data, i.e. the names of those who completed the forms. I need to restore but wasn't able to 'undo'. Please help

I have just overwritten important data, i.e. the names of those who completed the forms. I need to restore but wasn't able to 'undo'. Please help

Hi,
Unfortunately, it is not possible to retrieve the deleted data. If you have made the changes to the response and closed the response window; new data must have been saved automatically. In future, if you accidentally overwrite any data; please press ctrl+z to undo the change.
Regards,
Nakul

My IPhone need to restore, but I want to backup my data first. Itunes keep telling me you must restore this iphone before it can be used. How I can backup my data?

My IPhone need to restore, but I want to backup my data first.
Itunes keep telling me you must restore this iphone before it can be used. How I can backup my data?

At this point it is too late. When you restore it will restore the backup made at the time of the last sync. And changes to the phone's content after that last sync will be lost.

My iPod Touch 4 is telling me it needs to restore but I have important photos, notes and files that I don't want to lose as I'm not linked to the Cloud or anything

My ipod touch needs to restore but I'm worried about doing that because I have so many important files on there which aren't linked to the cloud. I can't get into my ipod because it has the screen of the usb connecting to the itunes logo, so I can't do anything with it. Will I lose all of my photos and notes?
Thank you!

You will need to restore and you will lose anything that you have failed to import/sync to your computer.
Sorry

My phone needs a restore but I can not because my pass code is active. It only allows me to go to the emergency call screen. I can't type in my pass code What should I do?

My phone needs a restore but I can not because my pass code is active. It only allows me to go to the emergency call screen. I can't type in my pass code What should I do?

Thank you so much I actually did have restrictions enabled. Ur too sweet thanks again for your help

Adobe InDesign CS5 needs plugs ins, but how? Adobe InDesign CS6 won't open says OS problem. Adobe upgrade site crashes on me. ?

Adobe InDesign CS5 needs plugs ins, but how? Adobe InDesign CS6 won't open says OS problem. Adobe upgrade site crashes on me.

You might ask in InDesign to learn how to install plugins
>says OS problem
What IS your operating system, and which exact version?
Is the link below where you are starting for upgrades?
All Adobe updates start here and select product, read to see if you need to install updates in number order, or if the updates are cumulative for the individual product http://www.adobe.com/downloads/updates/

IMEI and ICCID unknown

Hi everyone. My 3Gs has just advised me it needs to be Restored and cannot make or receive calls I have also clicked on the little information button and it tells me the IMEI and ICCID are unknown.
I plugged it into iTunes and was advised the iPhone I conected is not recognised and cannot be activated for service. It is recommended I visit my nearest Apple store for more information.
This has happened before and when I tried to restore it, it kept giving me the Error Code 1013 (unknown.) I had it restored yesterday at a Vodafone store (the local seller and network provider for the iPhone) and it was working perfectly until this evening (a whole 24 hours of use.) The Restore he did also installed the new iOS4.
Has anyone else come across this problem and can advise of what can be done to rectify it?
Thanks in advance.
Message was edited by: maffiew

I bought a brand new 3GS in March. Now it keeps doing same thing: imei:unknown iccid: unkown
. Well, in the end you have to RESTORE your phone. However, if you leave it long enough, it'll actually fix itself somehow (Fully charged battery? Reset? I don't know why it suddenly fixes itself). Then the problem will be opening apps. Just install and update or get a free app, it fixes the closing windows.
My question: WHY? This is the 8TH TIME IT HAS STOPPED WORKING, THE 3RD I'VE ACTUALLY HAD TO FULLY RESTORE!! This SHOULD NOT BE HAPPENING WITH A 4 MONTH OLD PHONE!
The WORST part (Can ANYTHING BE WORSE??)?! The nearest Apple Store: 3 hours away!!!!!!!!!
Best Buy where I purchased all 3 of our family's IPhone LITERALLY told me, "Well, I'm sorry you didn't buy the black tie protection" and the guy LITERALLY HUNG UP ON ME!!!!!!
Of course I called back requesting a manager.
This is a TRAVESTY! I had NOT even installed the newer versions of the IPHone updated software OR ITunes-so I KNOW it's NOT that. It's STILL occurring AFTER I DID Update: I KNOW it's NOT that!
How many hourse am I going to need to waste on this? My suggestion: The 1ST TIME IT DOES THIS: INSIST! INSIST THEY GET YOU A NEW PHONE!!!! It's NOT something that's going to go away!!!!

?my iphone needs to restore but is locked out of itunes, help?

I can not restore it because itunes is requesting the phone be unlocked. I can not unlock the phone because the iphone only says plug into itunes... I can pull up am IMEI and ICCID or make an emergenC call thats it

You can put the iphone into recovery mode to restore it.
Disconnect the USB cable from your iPhone, but leave the other side connected to your Mac or PC
Launch iTunes.
Press and hold down the Home and Sleep/Power button on the top of the iPhone to turn off the iPhone.
Press and continue to hold the Home button while you reconnect the USB cable to your iPhone, this will cause the iPhone to turn on.
Continue to hold the Home button until an alert message in iTunes informing you that an iPhone in recovery mode has been detected.

Need to restore but do not have a restore point or recovery partition.

Hi guys. I have an HP Notebook 2000-365DX with Windows 7 Home Premium. Its so cluttered and I need to restore back to original settings. I had installed Ubuntu (partitioned) a while back and was very stupid because I deleted my HP Tools recovery partition. Now, I have searched here on HP.com to order a recovery disc and apparantly I cannot find one for my specific model. So what I have done is downloaded a Windows 7 Home Premium .iso file (thanks to a kind soul on these forums) and I am needing to download all the drivers for my laptop as well but HP is having some issues right now so I can't download them (which is fine I'm in no hurry). So that's about as far as my knowledge goes. I have my Win7 disc, and will hopefully soon have my drivers disc. What I don't know how to do is erase my computer to start from scratch installing Win7 again then all my drivers. I have read that DBAN (Darik's Boot and Nuke) wipes your hard drive clean but that seems very extreme. Seems like I would use that to erase my hardrive if I were selling my laptop or erasing evidence, but if that's my solution then I am cool with that. So really, I'm wandering what I should do now. And will I really have to re-install my drivers as well? Any help would be so greatly appreciated!!!!!

Hi, You can remove all the existing partitions on the HDD during installation as follows. Start the installation. When you get to the 'What type on installation' screen, choose the Custom ( advanced ) option and then click on Drive options (advanced). Here you can delete all the existing partitions one at a time by click on the partition to highlight it and then selecting delete. When done, you will have just one entry named 'Unallocated space' - just proceed with the installation. Regards, DP-K

My screen says I need to restore, but it won't let me type in my password to unlock the phone

My iPhone screen says I need to restore the phone, and to do so I should connect to iTunes. However, when I connect to iTunes, it tells me that my phone is locked and I need to type in my passcode on my phone. My phone will not let me type in my passcode or do anything else - it just shows the "Restore Needed" screen. What do I do? I've already tried turning it off and on.

Force the phone into recovery mode:
If you cannot turn off your phone using the slider, press and hold the Sleep/Wake and Home buttons at the same time. When your phone turns off, release the Sleep/Wake and Home buttons. Then, leave the USB cable connected to your computer, but NOT your phone, itunes running, press & hold the home button while connecting the USB cable to your dock connector, continue holding the home button until you see “Connect to iTunes” on the screen. You may now release the home button. iTunes should now display that it has detected your phone in recovery mode, if not quit and reopen iTunes. If you still don’t see the recovery message repeat these steps again. iTunes will give you the option to restore from a backup or set up as new.

IMEI: Unknown ICCID: Unknown need to restore but how?

Similar Messages

Maybe you are looking for