Imessage and appleID shows I am always offline to others

I am using OSX 10.8.2 and have signed up for an apple ID but when using the new Imessage other people who I was previously linked to in another building via Bonjour can now no longer contact me on AIM or Imessage. It says I am offline and my side says they are offline when we are infact both online. Why is this?

Not all carriers allow that to be set using preferences in the phone. Contact your carrier.

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