IMessage and Facetime problem.
Hi everyone.
I can't connect these 2 programs. When I try to login on iMessage I got an error: Your Apple ID couldn't use on this app (I translated it. I'm using different language on my computer.). And there is a code. xxxx-xxxx-xxxx.
I'm using the latest version of MAC OS. 10.9.4
Hi,
The only certain way to "fix" this is to call Apple Support and tell them you have an iCloud/Account issue and tell them the code iMessages has given you.
I too, have posted that there were reports that it might be linked to the payment method but I have not seen anyone post a reply that changing it worked.
8:03 pm Monday; September 8, 2014
iMac 2.5Ghz i5 2011 (Mavericks 10.9)
G4/1GhzDual MDD (Leopard 10.5.8)
MacBookPro 2Gb (Snow Leopard 10.6.8)
Mac OS X (10.6.8),
Couple of iPhones and an iPad
Similar Messages
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When is apple going to fix imessage and FaceTime problems?
Hello,
I am having the same problem as a lot of other users seem to have: my imessage and facetime applications are not accepting my password. I found a way to (temporarily) fix this via deletion of the host file. Since then facetime works, my imessage worked for about a week and since then it's asking for password, about every 5 minutes. About an hour ago it stopped accepting my password and is stuck doing whatever- btw: It works on my iPhone 5. Now I could waste another 2 to 3 hours to find a way to fix it, try another way if the first one won't work and so on. But I don't want to. I spent A LOT of money on my MBP and my iPhone 5. I was promised an "integrated system" where "everything just works". It stopped working a long time ago and thing about these applications is that they are integrated. They are system apps and searching through different forums will show you that a lot of people have a common problem regarding IM and FT.
So when is Apple finally going to fix this???HI,
You are probably already aware of the FaceTime, Games Centre and Messages Trouble Shooting document as item 5 is about the Hosts file.
There is the one about the ports FaceTime and iMessages use regarding iPhones. (that is to say it was written from iPhones before the Mac version of Messages was released.)
Despite the number of posts on the subject making it look like a substantial problem the numbers are actually quite small compared to the number of Mountain Lion Installs.
As Apple never say when they are going to change something it will be impossible say if and when they might fix this for the ones having the issue.
8:05 pm Tuesday; October 8, 2013
iMac 2.5Ghz 5i 2011 (Mountain Lion 10.8.4)
G4/1GhzDual MDD (Leopard 10.5.8)
MacBookPro 2Gb (Snow Leopard 10.6.8)
Mac OS X (10.6.8),
Couple of iPhones and an iPad
"Limit the Logs to the Bits above Binary Images." No, Seriously -
hello I'm experiencing some problems with my iMessage and face time. I did with Apple provided me online. I did the steps. Nothing will work, it keeps saying activation turn on Wi-Fi when my Wi-Fi is turned on. As soon as I got this on Christmas. iMessage and FaceTime have not been working. My Apple and ID password are correct. Everything else is working fine. My iOS updates are up to date, everything is fine except FaceTime and iMessage
Did you try everything here?
iOS: Troubleshooting Messages
Using FaceTime and iMessage behind a firewall
iOS: Troubleshooting FaceTime and iMessage activation
FaceTime, Game Center, Messages: Troubleshooting sign in issues
In the future saying your tried the Apple on-line articles does provide us with information as to which ones you found and tried -
I cant connect with my imessage and facetime in my iphone; i already upload de i os 7.02 but the message still have it; it said that they have problem with the network; i reset the network and doesnt work
Hello, Toro Silva.
Thank you for visiting Apple Support Communities.
The steps in the section labeled Unable to activate FaceTime or iMessage with phone number and Apple ID after waiting 24 hours (iPhone only) of the article below, should help resolve the issue. Make sure to create a current backup prior to processing these steps.
iOS: Troubleshooting FaceTime and iMessage activation
http://support.apple.com/kb/ts4268
Cheers,
Jason H -
I have problems to activate imessage and facetime on my iphone
i have problems to activate imessage and facetime on my iphone, it doesnt work with my phone number, only with icloud and when somebody tries to contact me on facetime, it show them that im not connected, please help!
Have you tried restarting the phone? Hold both Home and Power buttons down until Apple logo appears and phone "reboots".
And have you tried resetting Network Settings?
Settings => General => Reset => Reset Network Settings
You will have to re-enter Wifi Passwords but it might help you get to a more solid connection on your phone. -
I updated my iphone 4s, my imessage and facetime will not start, and will not accept my CORRECT apple id password.. Any updates on this problem??
same with me...my imessages do not work and my freakin facebook app disappeared and won't let me install...never had a prob. until today...***
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Imessage and Facetime is not accepting my apple id, but I can access my app store and itunes. What do you think is the problem? I called apple tech support but they cant even explain why... I need your help!! Please?
Using FaceTime http://support.apple.com/kb/ht4319
Troubleshooting FaceTime http://support.apple.com/kb/TS3367
The Complete Guide to FaceTime: Set-up, Use, and Troubleshooting Problems
http://tinyurl.com/32drz3d
Cheers, Tom -
Is there a "real fix" to get iMessage and FaceTime working? Tried the 8.8.8.8 and time,rest thing. Passwords and Apple ID are ok. At log in the message says it's a network connection.
Any ideas? Is here a fix coming from Apple?Apps are on my iPad and worked fine with iOS 6. When iOS7 was loaded, I can no longer sign in to these two apps using my Apple ID. These apps are on my phone and work fine. This problem is on on my iPad.
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I was using my iphone just like any normal day and out of blue it went off because I let the battery die
it was 1% and I didn't put on charger, I forgot
so I put it on charger just like any normal day and it charged for sometime then it started to turn on
suddenly I got a weird screen on it a pic "iOS 6" and slide button saying "slide to set up" with all languages
I pulled that slide button
I found a screen of
Apple ID Sign In:
To finish setting up iCloud, iMessage, and FaceTime enter Apple ID password for ********@icloud.com
password:
so I wrote my password then clicked next
it got me to another screen saying "Updating iCloud settings...."
then it kept loading and loading so I restarted my mobile then I did all the above steps again
the next time it loaded fast and got me a new screen saying :
Your iPhone is now set up.
You're ready to start using the most advanced iOS ever
Start using iphone
and when I click on start using iphone, the iphone restarts itself and repeats the steps again !!!!!
I've tried everything, restarting my iphone, doing the steps, respring, clicking on home and off button, EVERYTHING !!!!
but it keeps redoing that stupid steps without any end
please HELP ME!! I need my iphone back!!!weird, i would try to restore through iTunes and set up as new as a test.
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TS4268 i have a problem activating iMessages and facetime, how can i active them?
hi, i canot activate my imessage and facetime.
how can i activate them?Settings>iCloud> and then switch on the featues you want
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My iphone 5 wont let me sign into imessage and facetime!
I recently bought a iphone 5 from my aunt. I went to AT&T to go activate and switch over phones. (I had a iphone 3gs). I later went home and tried to log into my imessage and facetime, but it wouldnt let me. I keep trying and it says "iMessage Actavation - Could not sign in. Please check your network connection and try agian". I have wifi so my internet can not be the problem & and my internet on my phone works great. I can sign into my itunes and icloud witout any problems. I tried turning my phone off and on, restore the iphone and reset the settings. Ive also tried calling my company but said they couldnt help. And I called Apple and told me to the same time ive already tried doing. I dont know what to do anymore. And im hoping someone can help me out! Thank you!
One thing to remeber , this issue occurs because of poor wifi or internet connection. If this isn't fault in your case, try these because it happens in all products of apple like mac,ipad mini,ipod touch..
Check you apple id and sign in again.
Change you DNS to open DNS or Reset you network settings.
Reboot you iphone once. -
The story is that I have an imac i7 that was still under Applecare when the logicboard coraked.
I brought it in for repair and got it back. Somehow imessage and facetime would never connect anymore and come up with connection errors yet everything else worked. I tried all tens or hundreds of suggestions over hte last few months and nothing worked.
So I resorted to a clean hard drive repartitioning and install of Mountain Lion.
To my surprise: it sill did not work.
That;s when I found an obscure post that I am quite certain is the problem: the poster had the exact some symptoms I had and NOTHING worked. Hrs of phone support etc. Until it dawned on him that he had a logic board replacement after which the issue occurred. He found that his serial was no longer the same as the original item and came up as invalid on the apple website and was not listed in the "About" of his iMac.
I immediately recognized the recent support symptom and motherboard replacement and checked the rest. And behold it is all exactly as he said. He had to bring it back to the service center and they put the original serial back in and everything worked again.
Here is my problem: months of troubleshooting have passed and my iMac went out of Applecare warranty. Support does not warrant an exception for the serial online and the service center wants to get paid I am not wealthy. This computer is my life and I need them to change the serial back to what it was when I purchased the machine. Can someone suggest how I get help. Apple is acting like M-soft in this respect.The only people who can possibly assist you with this is Apple Customer Relations, call your local Apple contact number and ask for Customer Relations then explain your situation clearly and politely (be firm but don't rant).
You might want to investiage what the local laws are regarding defective goods and 'fit for use' definitions on warranties etc. Consumer Protection can be a useful tool to use or bargain with if needed ... -
When I got my iPad I created a new apple ID it was working fine but then one day when I went to the app store and checked my apple ID, as usual it asked for a password, I typed the password in and was very sure it was the right one because i've been using it for a long time. Then it said incorrect password. I tried to type it in again and again and again but it still said incorrect password. We checked if it still exists on apple.com but then it said no apple ID found or no matches to our records or something like that. So I decided to get a new one but still used the same email. I found out that if 1 email is associated with 2 different apple ID's it may cause problems but as I said we checked if the old one still existed on apple.com it said it didn't so I thought it was fine to use the email again. After that the app store was working fine. I can install games and apps. I knew I had to sign in to iMessage and FaceTime again because of the I got a new apple ID but whenever I try signing in, it always says "Incorrect password" and sometimes "check you internet connection". I've tried signing in over and over again but nothing worked I still can't sign jn to iMessage and Facetime. What do you think I should do?
Using FaceTime http://support.apple.com/kb/ht4319
Troubleshooting FaceTime http://support.apple.com/kb/TS3367
The Complete Guide to FaceTime: Set-up, Use, and Troubleshooting Problems
http://tinyurl.com/32drz3d
Troubleshooting FaceTime and iMessage activation
http://support.apple.com/kb/TS4268
Troubleshooting Messages http://support.apple.com/kb/TS2755
Cheers, Tom -
I've tried everything to set up my iMessage and FaceTime but nothing is working
Error Message includes:
"An Error Occured During Activation. Try again."
"Could not sign in. Please check your network connection and try again.",
I have tried the following:
I resetted my phone. Still doesn't work.
My iCloud works. So there's no problem with my apple ID.
My sms and text features work. It's green and not blue.
I have iOS 7.0.4 and I have been informed my software is up to date.
I recently went into apple to get my phone replaced set up my icloud from previous phone absolutely fine the only thing that I can't set up is the iMessage and FaceTime I've tried everythingsame thing is happening to me. each time i tried activating imessage it would display the error message. i contacted apple support and IMed them. One thing that they said was to got to settigns and "reset all settings". no data from your phone should be lost (I'm quite sure it even tells you this when you press the button). It will then say "waiting for activation" and then they said give it 24 hours, leaving the phone on, to see if it works. since i reset it it now says "waiting for activation" but has not yet activated.
the support team were really useful so i would recommend contacting them -
Hey Everyone who read this,
Please help me, Before my imessage and facetime is working with my email not my phone number. And then i try to change it with my phone number but always failed (i turned it off and on again but can't verify with my phone number). Then i erased my apple id on imessage and facetime, and the problem started, when i turning it on again and i need to enter my apple id and password, it said incorrect and i need to reset my password. And then i reset my password with a new one, and enter it again but incorrect again. I also try make a new apple id, but incorrect again. Besides, my appstore, game center, icloud can working with my apple id and password... Please help me with this issues...
Thanks,
Glory ([email protected])If you desire speedy resolution it helps to be more specific with error messages etc. when asking a question here.
iTunes Customer Service Contact - http://www.apple.com/support/itunes/contact.html > Get iTunes support via Express Lane > iTunes > iTunes Store
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