IMessage & FaceTime sign in fail

This year i have gotten a new ipod 4th gen, and when i went into iMessage and FaceTime and tried to sign in, it would always take me to where i pick my email so people could message me, but once i chose it, it would take me back to the sign in. I have repeatedly tried to sign in but would not let me. Any way i can fix it.?

Hey, I would suggest trying this article to get it working.
Otherwise you could also be having a conectivity issue, maybe try a different wifi network and see if the issue re-occurs.

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IMessage & FaceTime sign in fails - incorrect username or pwd MSG

I've been using iMessage and FaceTime for ages with no hiccups. Then I think someone using my iPad signed me out. Now they won't let me sign back in. It says username or pwd is incorrect. I've signed in with my apple I'd online to confirm I'm doing it right so I certainly am I putting my pwd correctly. I also tried creating a new apple I'd to test and I got the same message back. Apple help says, this is the resolution.
To use FaceTime with your Apple ID, navigate to Settings > FaceTime and tap "Use your Apple ID for FaceTime."
To use iMessage with your Apple ID, navigate to Settings > Messages > Receive At and tap "Use your Apple ID for iMessage."
But when I go o settings it doesn't even have that option it's just "sign in"
I have found from googling lots of people have the same issue but I can't see any responses with the fix. Would greatly appreciate any help as this is sooo irritating!

Trouble-shooting FaceTime
http://support.apple.com/kb/TS3367

Mavericks upgrade - iMessage/Facetime sign in problem (MBPro 2010)

After upgrading to Mavericks from Mountain Lion, now I can't sign in with iMessage and Facetime:
In Console I'm getting this errors logged:
25/10/13 21:56:12,674 apsd[66]: Failed to evaluate trust: No error. (0), result=5; retrying with revocation checking optional
25/10/13 21:56:12,681 apsd[66]: failed to evaluate trust: No error. (0), result=5; retrying with system roots
25/10/13 21:56:12,685 apsd[66]: Root certificate is not explicitly trusted
25/10/13 21:56:12,686 apsd[66]: Untrusted peer, closing connection immediately
I've tried many solutions with no positive result. It appears something is wrong with the Keychain. Something is missing or was not correctly upgraded.

I've solved my iMessage/Facetime problem. This is the solution I've posted in another discussion.
https://discussions.apple.com/message/23611187#23611187
This is the solution if you are getting errors like these logged in system.log:
25/10/13 21:56:12,674 apsd[66]: Failed to evaluate trust: No error. (0), result=5; retrying with revocation checking optional
25/10/13 21:56:12,681 apsd[66]: failed to evaluate trust: No error. (0), result=5; retrying with system roots
25/10/13 21:56:12,685 apsd[66]: Root certificate is not explicitly trusted
25/10/13 21:56:12,686 apsd[66]: Untrusted peer, closing connection immediately

Imessage/facetime sign in

Recently had ipod touch replaced due to defect now cannot sign on to imessage or facetime, says that i am registered to other ipod and gives no further help.

i think that the genius bar/apple store made a mistake or screwed it up. question them and tell them you cant register.
ps: try another apple id

IMessage/FaceTime Sign-in Dialog

Occasionally, when I log in to my desktop, a dialog appears asking me to sign in. Sometimes it asks me to sign into FaceTime, sometimes iMessage. I sign in and then later on in the week, it does the same again. It is quite frustrating as I also get sent an email from Apple notifying me that "your apple id was used to sign in to FaceTime on a 27-inch imac."
Any help appreciated.

Hey, I would suggest trying this article to get it working.
Otherwise you could also be having a conectivity issue, maybe try a different wifi network and see if the issue re-occurs.

We have multiple devices in our family. On each iPad/iPhone each user has their own apple id for iMessage, Facetime and icloud, but we all sign in to the same apple id for itunes. When one of my kids comments on my shared photostream, it shows my name??

We have multiple devices in our family. On each iPad/iPhone each user has their own apple id for iMessage, Facetime and icloud, but we all sign in to the same apple id for itunes. When one of my kids comments on my shared photostream, it shows my name and not theirs as the commenter. How do I fix that?

CREATE A NEW USER
Go to System Preferences --> Create a New User in Users & Groups
Decide on whether to setup as Admin or Standard User.
Switch to the New User by logging out under the Apple in the Menu Bar or use Fast User Switching
Fast User Switching allows other users to leave current applications and windows open. Depending on RAM, you might need to log out rather than use FUS.

Unable to sign in to iCloud, iMessage, FaceTime, or App Store

Ok, this is STUPID frustrating. I'm NOT a novice user with Mac's, but I'm stumped to figure this bug out...
13" MacBook Pro 5,5
2.53 GHz Core 2 Duo
8GB Ram
120GB SSD - OS & Applications
750GB 7200rpm HDD inplace of optical drive. - User files/profile set on this HDD.
Fresh Mountain Lion/10.8.1 (clean) install from USB (formatted HDD first).
Problem:
1. Can not sign in to ANYTHING that uses my Apple ID (except iTunes. iTunes seems to be working, I think). Specifics listed below:
Error Messages:
iCloud (System Preferences):
You can't sign in at this time.
Try signing in again.
iCloud - Calendar.app (Preferemces>Accounts>Account Type: iCloud):
Sticks on "Searching "iClound.com" for calendar servers" for quite a while then shows the message:
"Calendar found a CalDAV server but couldn't log in with the user name "[email protected]". Make sure the user name and password you entered are correct, then try again."
FaceTime:
Sign in with my Apple ID username and password. Another box pops up reasking for my password, then I get the screen telling me my FaceTime address, where people can call me (my Apple ID). I click "Next", it says "Verifying" then "Verified" then boots me right back to the innitial sign in screen with the error message "Incorrect Apple ID or Password".... FRUSTRATING!!!
Messages.app (Preferemces>Accounts):
Enter Apple ID & password, a box pops up asking me to reenter my password, so I do. Then I get the error message:
"Could not sign in to iMessage"
"Could not sign in. Please check your network connection and try again."
App Store (Store>Sign In):
Enter my Apple ID and password. It sits and thinks for a bit, then the box disapears like it accepted my input, but then does nothing. Doesn't show me my store account, and when I reclick on the "Store" Context Menu, I see the "Sign In" option like I never gave it my username and password to begin with.
I've tried to create new Apple ID's (through the menu choices), both using an external email address, and creating a new .me email address. No good there either:
Click create a new ID> Location = United States, Birthday= my birthday (im 32 so no limit there).
Doesn't matter if I choose to use an existing email or wish to create free apple email. I get the "Terms of Service" screen, click the "I agree box" and then I again get the "You can't sign in at this time. Try Signing in again." error message...
I've searched and searched all over Google, even tried some of the fixes the Hacintosh folks are using to correct similar issues, but in-so-far nothing has worked. I'm at an impass here.
I installed Mountain Lion over my Lion install, and everything worked. I reformatted my HDD and installed a raw, fresh copy of Mountain Lion, and *poof* no workie, workie all brokie, brokie.
Before someone states the completely obvious, yes I know my Apple ID and pass are correct. I signed in to Apple.com, iTunes, and iCloud with it just fine. Using my computer's built-in service fuctions, or individual apps that I can point to my Apple ID, it wont let me in. I can't do crapall. Can someone here please lend a hand? Hopefully I'm not the only person having this issue?!?!?!

Called Apple and was surprised that the problem was actually solved in one call! Here is the fundamental problem (and I think it is mostly Apple's fault):
The Apple ID used by iCloud (and iMessages, Facetime, etc.) is DIFFERENT from the Apple ID used by iTunes etc. In my case, I had set up an Apple ID awhile ago with the format xxxxxxx, and then when iCloud started, Apple automatically set up an iCloud account with the format [email protected] because iCloud needs an email address. These two are different accounts in Apple's system. When I reset my password for xxxxxxx, it did not change my password for [email protected]
In case my problem is not your problem, here was my situation. All my services were working on my iPhone and iPad, until I went to iCloud.com and couldn't remember my password. I used the iForgot service, and entered my Apple ID (xxxxxxx), and then reset my password. This is where the trouble began.
I could log into appleid.apple.com, and "Manage my Apple ID" using the xxxxxxx name and the new password I had set. For the life of me though, I could not sign into iCloud, Facetime, Find My Friends, iMessages, etc. iTunes worked fine. I think this is similar to the OP. I tried signing in as xxxxxxx and using [email protected] and [email protected], all using the new password I had reset, and none of them worked. I knew the credentials were correct though, since I could "Manage my Apple ID".
Here's the solution:
Go to iForgot, and instead of typing in your Apple ID as xxxxxxx, type in [email protected] (or whatever your iCloud email address is). Answer the security questions, and then reset your password. In my case, I reset it to the same password I had reset to with xxxxxxx. Then everything worked for me.

Cannot sign in to iMessage/FaceTime

Ever since I upgraded to iOS 7, on my WiFi-only iPad Mini, when I tried to sign in to iMessage or FaceTime, I get this message:
"iMessage (FaceTime) Activation: could not sign in. Please check your network connection and try again."
I've tried many ways to solve this issue, including:
- Rebooting my iPad
- Reset network connections
- Connecting via a different ISP.
- setting DNS server to 8.8.8,8.
- Setting Date/Time to "Set Automatically"
- Stuffing with airplane mode.
The only thing I've not tried is to do a backup, reset and erase all and restore. I don't want to go along that route because it is **** of a time-consuming thing to do and there's no guarantee that it'll work. I simply don't have the time to do that.
I've looked around the Net and Twitter and I know there's a lot of people having this issue too.
Can Apple fix this? It's already 10 days already and Apple has no comment, solution and fix to this problem?

Hey Spartyfritz!
Here is an article that will help you troubleshoot this issue:
FaceTime, Game Center, Messages: Troubleshooting sign in issues
http://support.apple.com/kb/ts3970
Take care, and thanks for visiting the Apple Support Communities.
-Braden

How do i sign out of imessage/facetime on my ipod 4th gen

i would like to sign out of my imessage/facetime on my ipod 4th gen as i have a new one 5th gen and its not letting me log in on it as im still loged in on the 4th gen,

Hi poppetfloaty16,
To sign out of iMessage and Facetime, open the Settings app. Open the 'Messages' tab. At the top, you should see a toggle-switch for iMessage. If it shows iMessage as enabled, tap the toggle-switch to disable it. This should sign out of it.
Next, open the Facetime tab, and do the same.
Hope this helps!
Regards, Seth

Sign-in fails on Mac Pro

I tried the Messages Beta and it works fine on my MacBook Pro. However, on my Mac Pro it does not allow me to sign in with iMessage. I always get this error sheet:
Needless to say I did try a couple of times, but always get the same error.
Since iMessage works on the MacBook Pro and on my iPhone, I think I can exclude any problems with my Apple ID. The problem should be on my Mac Pro. I also tried with a completely clean account there, but that did not change the result.
I analyzed the working sign-in process on the MacBook Pro and found that Messages appears to include parts of the FaceTime registration process. It did write to the relevant plists and also added a FaceTime-item to my keychain. On the Mac Pro however, FaceTime cannot work, since there is no camera.
Could this be the reason why the iMessage sign-in fails? Did anyone get iMessage to work on a camera-less Mac?

I tried again today and the sign-in worked. So I guess it was a server-side problem after all.

Factory Unlocked on T-Mobile: iMessage & Facetime Both Verified As Activated But Do Not Work

Hardware: Iphone 4
OS: 5.1.1
Factory Unlocked
Network: T-Mobile (USA).
Hi all.
Like many I am having a problem getting iMessage & Facetime to work, however, the unique problem I seem to be having is that while both iMessage & Facetime report back that they are activated, neither work.
Anything attempted to be sent through iMessage fails to send. Standard SMS/MMS is only available. Iphone users attempting to send me iMessages are only able to transmit via SMS/MMS as well.
Facetime will not connect to anyone. Every attempt is met with an immediate "Call Failed." prompt on both my end and the Sender's end.
I am completely miffed as up until this on my other iPhone, a 3GS running 5.1.1 also on T-Mobile, there were no problems with iMessage or Facetime (unofficial tweak)
Thus far I have done the following which has yileded no success:
- Delink my Apple ID from iMessage & Facetime > Turn off Services > Turn off Phone > Restart > Reactive Services > Relink Apple ID > Reactivate and Verify iMessage & Facetime.
- Hard Reset (Power + Home)
- Change DNS to 8.8.8.8
- Remove my Apple ID > Turn off Phone > Restart > Reactivate & Verify iMessage and Facetime w/o linking Apple ID (Phone no. only).
I'm at a loss at this point. Does anyone have any other ideas? It cannot be a factor of Tmobile as Tmobile plays no factor in iMessage & Facetime ability, they are both network agnostic features as I understand. Additionally, both these features work on my 3GS.

At another users suggestion I:
Disabled both iMes & FT, turned off wifi, rebooted, and then enable both without wifi.
Waited 15 minutes to activate
No dice. They both required me to enter my Apple ID, gave the me the warning about charges for text message to activate, waited 10 minutes and again both reported as activated.
Tried sending an Imessage and it failed (both with Wifi off and then Wifi on). I have not tried Facetime but I expect more of the same.
As a final measure, I reset the phone, restored and re-activated which did not solve the problems.
Immensly frustrated at this point. Does anyone have any other suggestions?

Can't log in to iMessages/FaceTime on Mac

I am having trouble logging in to iMessages and FaceTime on my Mac.
I read everything here and have tried a bunch of suggestions (if not all of them) in an attempt to rectify the problem. No luck. MBP 17 (late 2010), Mavericks 10.9.4
Here's what I've done and/or tried:
- Rebooting (duh)
- Resetting keychain (many times)
- Repairing permissions
- Trashed related preference files
- Booting in safe mode and attempted to log in
- Created another account on my Mac and attempted to log in to iMessage/Face Time
- Reset time zone and date/time settings to "auto."
- Disabling iCloud on my computer and re-logging in
- The mDNS/Bonjour fix via Terminal
- Disabling Flash from storing data locally
- Tried booting into Open Firmware to reset VRAM, but couldn't (may try again)
- Checked my Apple ID to ensure there are no other phone numbers/emails associated
- Enabled my email address as well as my phone # in FT and iM on my iPhone and iPad
- Disabled two-step verification on my Apple ID (just in case that was it--I've seen stranger things happen.)
Here's what DOES work:
- Logged into Game Center on my Mac
- Logging into iTunes
- Logging into iMessages on a different Mac
- iCloud, iMessages, FaceTime on my iPad and iPhone
- Checked for my Mac's serial no. (it's there)
Just updated to Mavericks 10.9.4 on 7/7/14, updated MS Office and Adobe Reader, then repaired permissions. After that, my keychain locked up, and I spent six hours figuring that all out. Once that was sorted out, the next day, I noticed I couldn't log in to iMessages. I don't know if it's a certificate problem or a server problem or what.
The error I get most commonly in Console is "unrecognized leaf certificate."
Appreciate any help.

I solved it! I solved it!
Reinstalling did not work, neither did creating a new user account. Skip down to the TL;DR section for what I did.
I created a new user and installed OS X Mavericks again. I didn't re-format the HDD, because I did not want to re-install all of my applications and wait for all that (hours and hours). This did not work at all and in fact, even more stuff "broke." After the reinstall, I could not (and still can't) log in to Apple Support or my Apple ID via Safari (have to use Firefox). Safari is telling me it can't establish a secure connection to the idsma.apple.com or to the appleid.apple.com servers. iMessages and FaceTime were still preventing me from logging in, and everything went to Hades in a handbasket. Oh--I couldn't log in to the App Store, either. I also repaired permissions while booted from the OS install disk--that didn't help either.
However, I DID FINALLY manage to get iMESSAGES TO WORK on my Mac! (This is in my original user account, not the new one I created, just FYI.) I again changed the time zone preferences from automatic to manual (with my correct time zone) and I made a change to the time preferences so that the date is displayed in the menu bar. I did that just to ensure the .plist file was updated by the OS. (I'd done this before, but since this was a new OS, I figured it might help). Then, after reading another user's tip in another thread, I logged completely out of iMessages (and iCloud, just for kicks) on my iPhone and iPad. I also went to Sys Prefs > Users and re-added my Apple ID to my computer's user id/login.
I don't know how much this matters, but when I did that, the "caution" icon (yellow triangle with exclamation point) appeared next to the Apple ID info in the Sys Prefs. I double-clicked it to see if it would tell me anything, and it disappeared. I re-launched iMessages, and I kid you not, it logged me in! WOOT! Then I logged in to iTunes, iCloud, and the App Store. I also re-logged in on my 2 iOS devices, and it's all good. <happy dance>
Now, if I could only figure out the screwy problem with Safari and the idsma.apple.com and appleid.apple.com servers. Meh. I can log in w/ Firefox, and at least I can actually do some damned WORK on my computer now (it's only been 4 days iof this BS)!
TL;DR, try this:
1. Make the time zone on the Mac not automatic (but correct to your time and zone), and change something in that pref. pane so that it overwrites the old prefs file.
2. Log out of iMessages, iCloud, etc., on your iOS devices
3. Un-associate your Apple ID with your computer user login (in System Preferences > Users and Groups).
4. Sign out of iCloud on your Mac.
5. Reboot.
6. Re-associate your Apple ID with your user login. If you see a caution icon next to it, double-click. Should disappear.
7. Launch iMessages and attempt to log in.
8. Then log in to iCloud via System Preferences > iCloud
If that doesn't work, do these steps, then go back to # 1, above.
9. Delete all the Apple tokens and keys in the Keychain (might break some other things--may be why I can't log in via Safari right now).
10. Reinstall Mavericks/OS X.
11. Repeat steps 1–8.
Final thoughts: My serial number did appear in System Information, and I'd never had the motherboard replaced (or anything else, for that matter) on this Mac. However, this is an Apple Certified refurbished Mac, and it could be that the motherboard was replaced before I ever even owned it. Again, my S/N displayed as it was supposed to, but it could that this was part of the problem. Seems far-fetched, but...

How do I get past the error message Sign In Failed on my 2nd computer?

How do I getr past the error message Sign In Failed on my 2nd computer? I have signed out, uninstalled, and reinstalled to no avail.

So I thought: let's try the link Carolyn Samit suggested. So I got to Apple - Support - FaceTime to find information I already knew, about port forwarding I had already tried:
443 (TCP)
3478 through 3497 (UDP)
5223 (TCP)
16384 through 16387 (UDP)
16393 through 16402 (UDP)
What's the logic anyway of opening router ports that let my Wi-Fi devices through while refusing a LAN device? What have we got here? A firewall that only protects against cables?
I guess Apple is too busy selling iPads to help a customer who's trying to use Apple software on an Apple machine.

Change iCloud email in iMessage/Facetime

A few weeks ago I changed my iCloud email address and I haven't found any trouble changing it everywhere EXCEPT for iMessage/Facetime..
When I go on my iPhone to Messages > Send & Receive > Use your Apple ID for iMessage
I keep getting the pop up that wants me to enter the Apple ID password for my PREVIOUS email address.
- If I give in the old password to my new icloud email address it DOESN'T WORK
- If I give in the new password to my new icloud email address it DOESN'T WORK
- If I keep giving in the wrong password (for 5-6 times) it just says I need to reset the password to THAT OLD ICLOUD EMAIL ADDRESS.
I'm getting tired of this, why can't I just change the email address? I mean I see the box to change it but then EVERY SINGLE TIME the pop up goes over it and asks for that password...
Help please? This is really frustrating!

Hi RaniDHulster,
Welcome to the Support Communities!
Since both the Messages and Facetime apps are tied to your Apple ID, the first step is to sign out of these two apps and update the Apple ID information. Then you should be able to turn the apps on again in Settings and enter the corrected Apple ID. The links below will explain:
Apple ID: Changing your Apple ID
http://support.apple.com/kb/HT5621
Before you change your Apple ID:
Sign out of all Apple features and services that you use with your current Apple ID.
Make sure that the email address you want to use for your Apple ID meets these conditions:
The email address is one that you use regularly, because it will be the primary email address for your Apple ID.
The email address is not associated with any other Apple ID.
The email address is not an iCloud email address, which is already an Apple ID. iCloud email addresses end with @icloud.com, @me.com, or @mac.com.
Click on My Apple ID to access and edit your account.
The link below will help you get in contact with our Apple ID account security team if you need more help:
Apple ID: Contacting Apple for help with Apple ID account security
http://support.apple.com/kb/HT5699
iOS and OS X: Link your phone number and Apple ID for use with FaceTime and iMessage
http://support.apple.com/kb/HT5538
I hope this information helps ....
Have a great day!
- Judy

IMessage & Facetime log in error - The server encountered an error processing registration.

I'm hoping someone can help me out here. Both my iMessage and Facetime was working fine until yesterday when I get logged out all of a sudden. I tried signing in to my iMessage & Facetime and all I keep getting is an error saying "The server encountered an error processing registration. Please try again later."
My Apple ID is active and working on my iTunes, iCloud, Macbook Air and iPhone but it's only on my iMac that's giving me this problem. Both my MBA and iMac are running on Mountain Lion.
I tried deleting the ~/Library/Preferences/com.apple.imessage.plist method as suggested by others. It did NOT work. I tried setting my date/time automatically. It also did NOT work. I'm just puzzled as to why my MBA is able to log in to Facetime and iMessage but not my iMac.

Hi,
Try booting into Safe Mode and if successful reboot and use Messages normally.
10:23 PM Monday; September 24, 2012
Please, if posting Logs, do not post any Log info after the line "Binary Images for iChat"
 iMac 2.5Ghz 5i 2011 (Mountain Lion 10.8.2)
 G4/1GhzDual MDD (Leopard 10.5.8)
 MacBookPro 2Gb (Snow Leopard 10.6.8)
 Mac OS X (10.6.8),
 Couple of iPhones and and iPad
"Limit the Logs to the Bits above Binary Images."  No, Seriously

IMessage & FaceTime sign in fail

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