Imessage & FaceTime STILL wont work on iphone 5c

had an iphone 5c since Saturday. set it up using a back up on the computer from my previous iphone. everytime i try activating imessage it says "An error occurred during activation. try again".
so far i have tried:
- checking for iOS updates
- resetting network settings
- reconnecting to wifi
- using mobile data instead of wifi
- restarting phone by holding sleep button and home button at same time
- changing the time to and from automatic time zone
i dont know what to try next and i dont want to do something and lose all the info on my phone
thanks

Read here:
http://support.apple.com/kb/ts4268

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Imessage & FaceTime STILL wont work on iphone 5c

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