IMessage&FaceTime

IPhone 5s (Brand New, only a few days old)
IOS 8.3
Wind Mobile
I just got this iPhone and have everything set up except for FaceTime and imsg. Whenever i try to activate them both, they say "Your carrier may charge for SMS and messages used to activate FaceTime and iMessage," the second message reads "An error occurred during activation. Try again." I've tried dozens of times and made sure my phone number and the time and everything is right, please help me! it it would send and receive from my apple id email but not my phone number

Contact your carrier as it is likely an issue on their end.

Similar Messages

We have multiple devices in our family. On each iPad/iPhone each user has their own apple id for iMessage, Facetime and icloud, but we all sign in to the same apple id for itunes. When one of my kids comments on my shared photostream, it shows my name??

We have multiple devices in our family. On each iPad/iPhone each user has their own apple id for iMessage, Facetime and icloud, but we all sign in to the same apple id for itunes. When one of my kids comments on my shared photostream, it shows my name and not theirs as the commenter. How do I fix that?

CREATE A NEW USER
Go to System Preferences --> Create a New User in Users & Groups
Decide on whether to setup as Admin or Standard User.
Switch to the New User by logging out under the Apple in the Menu Bar or use Fast User Switching
Fast User Switching allows other users to leave current applications and windows open. Depending on RAM, you might need to log out rather than use FUS.

HT204053 Can I use one Apple ID for iMessage/Facetime that is not the same as my iCloud ID?

I have one Apple ID for iCloud that is used on multiple devices. Each user has their own Apple ID for Store purchases. Can I use my Apple ID that is NOT my iCloud ID as a way to get my iMessages/FaceTime on multiple devices?

To clarify, we share an iPad (original iOS 5.1.1).
When I use it, I would like to use my individual AppleID that I use for store purchases so I get MY iMessages on both my phone and the iPad.
It seems to work when I use the iCloud Apple ID (meaning iMessages come through on both units) but when I try to set them both up using my store Apple ID, it doesn't work.
Help?!?!

Factory Unlocked on T-Mobile: iMessage & Facetime Both Verified As Activated But Do Not Work

Hardware: Iphone 4
OS: 5.1.1
Factory Unlocked
Network: T-Mobile (USA).
Hi all.
Like many I am having a problem getting iMessage & Facetime to work, however, the unique problem I seem to be having is that while both iMessage & Facetime report back that they are activated, neither work.
Anything attempted to be sent through iMessage fails to send. Standard SMS/MMS is only available. Iphone users attempting to send me iMessages are only able to transmit via SMS/MMS as well.
Facetime will not connect to anyone. Every attempt is met with an immediate "Call Failed." prompt on both my end and the Sender's end.
I am completely miffed as up until this on my other iPhone, a 3GS running 5.1.1 also on T-Mobile, there were no problems with iMessage or Facetime (unofficial tweak)
Thus far I have done the following which has yileded no success:
- Delink my Apple ID from iMessage & Facetime > Turn off Services > Turn off Phone > Restart > Reactive Services > Relink Apple ID > Reactivate and Verify iMessage & Facetime.
- Hard Reset (Power + Home)
- Change DNS to 8.8.8.8
- Remove my Apple ID > Turn off Phone > Restart > Reactivate & Verify iMessage and Facetime w/o linking Apple ID (Phone no. only).
I'm at a loss at this point. Does anyone have any other ideas? It cannot be a factor of Tmobile as Tmobile plays no factor in iMessage & Facetime ability, they are both network agnostic features as I understand. Additionally, both these features work on my 3GS.

At another users suggestion I:
Disabled both iMes & FT, turned off wifi, rebooted, and then enable both without wifi.
Waited 15 minutes to activate
No dice. They both required me to enter my Apple ID, gave the me the warning about charges for text message to activate, waited 10 minutes and again both reported as activated.
Tried sending an Imessage and it failed (both with Wifi off and then Wifi on). I have not tried Facetime but I expect more of the same.
As a final measure, I reset the phone, restored and re-activated which did not solve the problems.
Immensly frustrated at this point. Does anyone have any other suggestions?

Imessage, facetime n personal hotspot is not working on my iphone 4

my imessage, facetime n personal hotspot is not working in my iphone4 thou my system is updated till ios 7.0.4

Depending on the country where you live, some features like FaceTime might not be available for your phone.
Others, like Hotspot, will have to be included into your data plan to be working. Contact your carrier about that.
iOS: Understanding Personal Hotspot
iOS: Troubleshooting Personal Hotspot
Learn how to troubleshoot iMessage activation.
Find information about linking your phone number to an Apple ID for use with FaceTime and iMessage.

Out of nowhere my iMessage,FaceTime,YouTube and push notifications don't work at all!!!!

Out of nowhere my iMessage,FaceTime,YouTube and push notifications will not work!! I get an activation error saying that there is a problem with my network. I've tried everything I have read, but still no success. My iPad and all of its apps have worked perfectly since Christmas, and without doing anything differently this happened one morning!! Lame huh?? Well, I'm SO FRUSTRATED!!!!
Please help me!
I have tried changing the DNS, I have turned wifi off and on, I've tried connecting elsewhere, restarting my whole iPad, soft reset and hard reset. Resettled my wifi. And still NOTHING!!! My dad went away for a few months, and that's why I got my iPad, now I haven't been able to talk with him for over a week... I'm desperate people!! ;) help mee pretty please with a cherry on top!

Hi Brian,
If you are having an issue with your iPhone and other devices not being able to make or receive phone calls I would suggest that you troubleshoot using the steps in this article -
Get help using Continuity with iOS 8 and OS X Yosemite
Thanks for using Apple Support Communities.
Best,
Brett L

My wife and I share an iCloud account for photo library and iCloud drive mainly for our family photo management, but we use different accounts for iMessage/facetime/calendar/etc. With Yosemite, I can't use continuity/handoff without dumping the photo

my wife and I share an iCloud account for photo library and iCloud drive mainly for our family photo management, but we use different accounts for iMessage/facetime/calendar/etc. With Yosemite, I can't use continuity/handoff without dumping the primary photo iCloud account and thus our shared photo system. We are running yosemite OS X 10.10 and iOS 8.0.2... Is there any way to do this?

my wife and I share an iCloud account for photo library and iCloud drive mainly for our family photo management, but we use different accounts for iMessage/facetime/calendar/etc. With Yosemite, I can't use continuity/handoff without dumping the primary photo iCloud account and thus our shared photo system. We are running yosemite OS X 10.10 and iOS 8.0.2... Is there any way to do this?

Apple ID on multiple devices vs iMessage/Facetime (don't want auto setup)

I have few devices under one Apple ID. on that Apple ID a have additional email addresses for iMessage/facetime. I don't need/want receive imessages on all devices simultaneously which was sent to one email. so I am using different email addresses on my devices for imessge/facetime.
when I purchased mac book pro, and added my Apple ID on it, iMessage and Facetime autoamtically added all my email addresses and Mobile Phone number.
But I don't want to receive iMessage and Facetime calls on any new device which was sent to my email addresses which are already used on other devices. I don't want that iMessage and Facetime automatically adds all my email addresses on new devices. Moreover If Someone from my family adds new deives to my apple ID, I don't want that he could receive/read messages which was sent to my email address. He has his own iCloud account. And without direct access to that device I can't turn off all my email addresses in iMessage/Facetime - that is very bad and non secure.
How to:
1. without direct access to device prevent receiving/sending messages from my email addresses?
2. prevent in future for all new devices automatically setup iMessage and Facetime on my email addresses/mobile phone number

We do this in my family now. We have one account for purchases, so it is used to share music and apps (I think that is in Settings/iTunes & App Stores). Each iDevice has this configured.
Then, each of us has our own iCloud account that is configured under Settings/iCloud. That then allows us to have our own Mail/Contacts/Calendars/Reminders/Safari Bookmarks/Notes/Passbook/Photo Stream/Documents & Data/Find My iPhone/and Backup. That Backup piece is pretty sweet and comes in handly if you replace your iDevice. You can just restore from it.
So we all share the Apple Store account but we all have our own iCloud accounts to keep the rest seperate or things like you mentioned are a nightmare.
In answer to what iCloud does for you: http://www.apple.com/icloud/features/
Think of it as an internet based ("cloud") area for all of those items listed in my response. What you need to remember is photo stream only maintans the last 1000 pictures so don't count it as a complete backup solution for your pictures. Even though I rarely sync with a computer these days, I do still try to sync my phone with iPhoto (I have an iMac) so that I have copies of all of my pictures. 1000 may not stretch as far as it sounds.
Message was edited by: Michael Pardee

Can not use imessage/facetime on new iPhone 5 and can not get iPhone 4s and 5 to remember any wireless networks.

Two weeks ago I got an iPhone 4s and an iPhone 5 from a local carrier in central and eastern Kentucky called Appalachian Wireless. We had our numbers ported with AT&T. My iPhone 4s can use imessage/facetime but my wife's iPhone 5 can not. It just says waiting for activation and after several hours it will then say activation unsuccessful please turn imessage/facetime off and back on to activate. When we got the iPhones my carrier said it could take 30 days to activate due to our numbers being ported. My 4s took less than 3 hours to activate imessage/facetime but my wife's 5 still hasn't activated. A few days ago we went back to our carrier to get a problem fixed with our regular text messaging and we informed of our problem with imessage/facetime and they told us the most it has taken to activate was 2 days. I know I can use an apple id/e-mail to use imessage/facetime but I want her number to show up. Also neither iPhone will remember our wireless network. Every time we leave our house and come back we have to go to settings and choose our network. Is there a way I can fix these problems and have her imessage/facetime activated and use her phone number and have our iPhones remember our wireless network?

As these are user to user support forums, there will be no official response from Apple posted here.
Basic forum ettiquette is search before posting, so why post again if you've already searched? Seems rather unintelligent.

Can't log in to iMessages/FaceTime on Mac

I am having trouble logging in to iMessages and FaceTime on my Mac.
I read everything here and have tried a bunch of suggestions (if not all of them) in an attempt to rectify the problem. No luck. MBP 17 (late 2010), Mavericks 10.9.4
Here's what I've done and/or tried:
- Rebooting (duh)
- Resetting keychain (many times)
- Repairing permissions
- Trashed related preference files
- Booting in safe mode and attempted to log in
- Created another account on my Mac and attempted to log in to iMessage/Face Time
- Reset time zone and date/time settings to "auto."
- Disabling iCloud on my computer and re-logging in
- The mDNS/Bonjour fix via Terminal
- Disabling Flash from storing data locally
- Tried booting into Open Firmware to reset VRAM, but couldn't (may try again)
- Checked my Apple ID to ensure there are no other phone numbers/emails associated
- Enabled my email address as well as my phone # in FT and iM on my iPhone and iPad
- Disabled two-step verification on my Apple ID (just in case that was it--I've seen stranger things happen.)
Here's what DOES work:
- Logged into Game Center on my Mac
- Logging into iTunes
- Logging into iMessages on a different Mac
- iCloud, iMessages, FaceTime on my iPad and iPhone
- Checked for my Mac's serial no. (it's there)
Just updated to Mavericks 10.9.4 on 7/7/14, updated MS Office and Adobe Reader, then repaired permissions. After that, my keychain locked up, and I spent six hours figuring that all out. Once that was sorted out, the next day, I noticed I couldn't log in to iMessages. I don't know if it's a certificate problem or a server problem or what.
The error I get most commonly in Console is "unrecognized leaf certificate."
Appreciate any help.

I solved it! I solved it!
Reinstalling did not work, neither did creating a new user account. Skip down to the TL;DR section for what I did.
I created a new user and installed OS X Mavericks again. I didn't re-format the HDD, because I did not want to re-install all of my applications and wait for all that (hours and hours). This did not work at all and in fact, even more stuff "broke." After the reinstall, I could not (and still can't) log in to Apple Support or my Apple ID via Safari (have to use Firefox). Safari is telling me it can't establish a secure connection to the idsma.apple.com or to the appleid.apple.com servers. iMessages and FaceTime were still preventing me from logging in, and everything went to Hades in a handbasket. Oh--I couldn't log in to the App Store, either. I also repaired permissions while booted from the OS install disk--that didn't help either.
However, I DID FINALLY manage to get iMESSAGES TO WORK on my Mac! (This is in my original user account, not the new one I created, just FYI.) I again changed the time zone preferences from automatic to manual (with my correct time zone) and I made a change to the time preferences so that the date is displayed in the menu bar. I did that just to ensure the .plist file was updated by the OS. (I'd done this before, but since this was a new OS, I figured it might help). Then, after reading another user's tip in another thread, I logged completely out of iMessages (and iCloud, just for kicks) on my iPhone and iPad. I also went to Sys Prefs > Users and re-added my Apple ID to my computer's user id/login.
I don't know how much this matters, but when I did that, the "caution" icon (yellow triangle with exclamation point) appeared next to the Apple ID info in the Sys Prefs. I double-clicked it to see if it would tell me anything, and it disappeared. I re-launched iMessages, and I kid you not, it logged me in! WOOT! Then I logged in to iTunes, iCloud, and the App Store. I also re-logged in on my 2 iOS devices, and it's all good. <happy dance>
Now, if I could only figure out the screwy problem with Safari and the idsma.apple.com and appleid.apple.com servers. Meh. I can log in w/ Firefox, and at least I can actually do some damned WORK on my computer now (it's only been 4 days iof this BS)!
TL;DR, try this:
1. Make the time zone on the Mac not automatic (but correct to your time and zone), and change something in that pref. pane so that it overwrites the old prefs file.
2. Log out of iMessages, iCloud, etc., on your iOS devices
3. Un-associate your Apple ID with your computer user login (in System Preferences > Users and Groups).
4. Sign out of iCloud on your Mac.
5. Reboot.
6. Re-associate your Apple ID with your user login. If you see a caution icon next to it, double-click. Should disappear.
7. Launch iMessages and attempt to log in.
8. Then log in to iCloud via System Preferences > iCloud
If that doesn't work, do these steps, then go back to # 1, above.
9. Delete all the Apple tokens and keys in the Keychain (might break some other things--may be why I can't log in via Safari right now).
10. Reinstall Mavericks/OS X.
11. Repeat steps 1–8.
Final thoughts: My serial number did appear in System Information, and I'd never had the motherboard replaced (or anything else, for that matter) on this Mac. However, this is an Apple Certified refurbished Mac, and it could be that the motherboard was replaced before I ever even owned it. Again, my S/N displayed as it was supposed to, but it could that this was part of the problem. Seems far-fetched, but...

Unable to sign in to iCloud, iMessage, FaceTime, or App Store

Ok, this is STUPID frustrating. I'm NOT a novice user with Mac's, but I'm stumped to figure this bug out...
13" MacBook Pro 5,5
2.53 GHz Core 2 Duo
8GB Ram
120GB SSD - OS & Applications
750GB 7200rpm HDD inplace of optical drive. - User files/profile set on this HDD.
Fresh Mountain Lion/10.8.1 (clean) install from USB (formatted HDD first).
Problem:
1. Can not sign in to ANYTHING that uses my Apple ID (except iTunes. iTunes seems to be working, I think). Specifics listed below:
Error Messages:
iCloud (System Preferences):
You can't sign in at this time.
Try signing in again.
iCloud - Calendar.app (Preferemces>Accounts>Account Type: iCloud):
Sticks on "Searching "iClound.com" for calendar servers" for quite a while then shows the message:
"Calendar found a CalDAV server but couldn't log in with the user name "[email protected]". Make sure the user name and password you entered are correct, then try again."
FaceTime:
Sign in with my Apple ID username and password. Another box pops up reasking for my password, then I get the screen telling me my FaceTime address, where people can call me (my Apple ID). I click "Next", it says "Verifying" then "Verified" then boots me right back to the innitial sign in screen with the error message "Incorrect Apple ID or Password".... FRUSTRATING!!!
Messages.app (Preferemces>Accounts):
Enter Apple ID & password, a box pops up asking me to reenter my password, so I do. Then I get the error message:
"Could not sign in to iMessage"
"Could not sign in. Please check your network connection and try again."
App Store (Store>Sign In):
Enter my Apple ID and password. It sits and thinks for a bit, then the box disapears like it accepted my input, but then does nothing. Doesn't show me my store account, and when I reclick on the "Store" Context Menu, I see the "Sign In" option like I never gave it my username and password to begin with.
I've tried to create new Apple ID's (through the menu choices), both using an external email address, and creating a new .me email address. No good there either:
Click create a new ID> Location = United States, Birthday= my birthday (im 32 so no limit there).
Doesn't matter if I choose to use an existing email or wish to create free apple email. I get the "Terms of Service" screen, click the "I agree box" and then I again get the "You can't sign in at this time. Try Signing in again." error message...
I've searched and searched all over Google, even tried some of the fixes the Hacintosh folks are using to correct similar issues, but in-so-far nothing has worked. I'm at an impass here.
I installed Mountain Lion over my Lion install, and everything worked. I reformatted my HDD and installed a raw, fresh copy of Mountain Lion, and *poof* no workie, workie all brokie, brokie.
Before someone states the completely obvious, yes I know my Apple ID and pass are correct. I signed in to Apple.com, iTunes, and iCloud with it just fine. Using my computer's built-in service fuctions, or individual apps that I can point to my Apple ID, it wont let me in. I can't do crapall. Can someone here please lend a hand? Hopefully I'm not the only person having this issue?!?!?!

Called Apple and was surprised that the problem was actually solved in one call! Here is the fundamental problem (and I think it is mostly Apple's fault):
The Apple ID used by iCloud (and iMessages, Facetime, etc.) is DIFFERENT from the Apple ID used by iTunes etc. In my case, I had set up an Apple ID awhile ago with the format xxxxxxx, and then when iCloud started, Apple automatically set up an iCloud account with the format [email protected] because iCloud needs an email address. These two are different accounts in Apple's system. When I reset my password for xxxxxxx, it did not change my password for [email protected]
In case my problem is not your problem, here was my situation. All my services were working on my iPhone and iPad, until I went to iCloud.com and couldn't remember my password. I used the iForgot service, and entered my Apple ID (xxxxxxx), and then reset my password. This is where the trouble began.
I could log into appleid.apple.com, and "Manage my Apple ID" using the xxxxxxx name and the new password I had set. For the life of me though, I could not sign into iCloud, Facetime, Find My Friends, iMessages, etc. iTunes worked fine. I think this is similar to the OP. I tried signing in as xxxxxxx and using [email protected] and [email protected], all using the new password I had reset, and none of them worked. I knew the credentials were correct though, since I could "Manage my Apple ID".
Here's the solution:
Go to iForgot, and instead of typing in your Apple ID as xxxxxxx, type in [email protected] (or whatever your iCloud email address is). Answer the security questions, and then reset your password. In my case, I reset it to the same password I had reset to with xxxxxxx. Then everything worked for me.

Mavericks upgrade - iMessage/Facetime sign in problem (MBPro 2010)

After upgrading to Mavericks from Mountain Lion, now I can't sign in with iMessage and Facetime:
In Console I'm getting this errors logged:
25/10/13 21:56:12,674 apsd[66]: Failed to evaluate trust: No error. (0), result=5; retrying with revocation checking optional
25/10/13 21:56:12,681 apsd[66]: failed to evaluate trust: No error. (0), result=5; retrying with system roots
25/10/13 21:56:12,685 apsd[66]: Root certificate is not explicitly trusted
25/10/13 21:56:12,686 apsd[66]: Untrusted peer, closing connection immediately
I've tried many solutions with no positive result. It appears something is wrong with the Keychain. Something is missing or was not correctly upgraded.

I've solved my iMessage/Facetime problem. This is the solution I've posted in another discussion.
https://discussions.apple.com/message/23611187#23611187
This is the solution if you are getting errors like these logged in system.log:
25/10/13 21:56:12,674 apsd[66]: Failed to evaluate trust: No error. (0), result=5; retrying with revocation checking optional
25/10/13 21:56:12,681 apsd[66]: failed to evaluate trust: No error. (0), result=5; retrying with system roots
25/10/13 21:56:12,685 apsd[66]: Root certificate is not explicitly trusted
25/10/13 21:56:12,686 apsd[66]: Untrusted peer, closing connection immediately

Change iCloud email in iMessage/Facetime

A few weeks ago I changed my iCloud email address and I haven't found any trouble changing it everywhere EXCEPT for iMessage/Facetime..
When I go on my iPhone to Messages > Send & Receive > Use your Apple ID for iMessage
I keep getting the pop up that wants me to enter the Apple ID password for my PREVIOUS email address.
- If I give in the old password to my new icloud email address it DOESN'T WORK
- If I give in the new password to my new icloud email address it DOESN'T WORK
- If I keep giving in the wrong password (for 5-6 times) it just says I need to reset the password to THAT OLD ICLOUD EMAIL ADDRESS.
I'm getting tired of this, why can't I just change the email address? I mean I see the box to change it but then EVERY SINGLE TIME the pop up goes over it and asks for that password...
Help please? This is really frustrating!

Hi RaniDHulster,
Welcome to the Support Communities!
Since both the Messages and Facetime apps are tied to your Apple ID, the first step is to sign out of these two apps and update the Apple ID information. Then you should be able to turn the apps on again in Settings and enter the corrected Apple ID. The links below will explain:
Apple ID: Changing your Apple ID
http://support.apple.com/kb/HT5621
Before you change your Apple ID:
Sign out of all Apple features and services that you use with your current Apple ID.
Make sure that the email address you want to use for your Apple ID meets these conditions:
The email address is one that you use regularly, because it will be the primary email address for your Apple ID.
The email address is not associated with any other Apple ID.
The email address is not an iCloud email address, which is already an Apple ID. iCloud email addresses end with @icloud.com, @me.com, or @mac.com.
Click on My Apple ID to access and edit your account.
The link below will help you get in contact with our Apple ID account security team if you need more help:
Apple ID: Contacting Apple for help with Apple ID account security
http://support.apple.com/kb/HT5699
iOS and OS X: Link your phone number and Apple ID for use with FaceTime and iMessage
http://support.apple.com/kb/HT5538
I hope this information helps ....
Have a great day!
- Judy

IMessage & Facetime log in error - The server encountered an error processing registration.

I'm hoping someone can help me out here. Both my iMessage and Facetime was working fine until yesterday when I get logged out all of a sudden. I tried signing in to my iMessage & Facetime and all I keep getting is an error saying "The server encountered an error processing registration. Please try again later."
My Apple ID is active and working on my iTunes, iCloud, Macbook Air and iPhone but it's only on my iMac that's giving me this problem. Both my MBA and iMac are running on Mountain Lion.
I tried deleting the ~/Library/Preferences/com.apple.imessage.plist method as suggested by others. It did NOT work. I tried setting my date/time automatically. It also did NOT work. I'm just puzzled as to why my MBA is able to log in to Facetime and iMessage but not my iMac.

Hi,
Try booting into Safe Mode and if successful reboot and use Messages normally.
10:23 PM Monday; September 24, 2012
Please, if posting Logs, do not post any Log info after the line "Binary Images for iChat"
 iMac 2.5Ghz 5i 2011 (Mountain Lion 10.8.2)
 G4/1GhzDual MDD (Leopard 10.5.8)
 MacBookPro 2Gb (Snow Leopard 10.6.8)
 Mac OS X (10.6.8),
 Couple of iPhones and and iPad
"Limit the Logs to the Bits above Binary Images."  No, Seriously

IMessage/FaceTime Can't Activate.

Hi
I Give an Iphone 4 to a friend,
When I use it, I have no probleme with iMessage/Facetime
But now she can't activate iMessage or Facetime
I Try lot's of thing, in other Thread, : dns, time to auto, etc, etc
https://discussions.apple.com/thread/3377168?start=0&tstart=0
https://discussions.apple.com/thread/3377117?start=30&tstart=0
https://discussions.apple.com/thread/3102870?start=15&tstart=0
https://discussions.apple.com/thread/3375460?start=0&tstart=0
https://discussions.apple.com/thread/3522708?start=0&tstart=0
http://iphoneism.com/2011/10/23/fix-waiting-for-activation-facetime-iphone-4s-io s-5-firmware/
... etc etc
Restrictions is not active, we don't use it.
First time I try with her mail @ gmail.com don't work
Try why a new account and apple (on @me.com)
On iMessage, I don't see her phone number too ?
I do this " SETTINGS>MAIL,CONTACTS,CALENDAR>CONTACTS>MY INFO" and select her card info.
still not work.

Yes,
First time I use her gmail addres for the apple-id., try to active don't work
After I restore the iphone and create a new apple-id by using @me.com of apple.
So she's got two apple id : [email protected] and the other [email protected]
When I try to activate, I have got the message " en attente d'activation" and few times later i've got an error message "activation don't work, re-rety"

Fix for iMessage/Facetime login error following iOS 7 update

Go into Settings. Correct your Date/Time settings because the update threw them off. This is common with apple updates. It will fix your iMessage/Facetime login errors.

This won't work for the iphone 5...

IMessage&FaceTime

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