IMessage is not recognising my phone number
Myphone number in iMessage has greyed out after installing iOS8 and is not sending iMessagees.
also my wife's iPone rings at the same time as mine
Hi faithmeg,
I apologize, I'm a bit unclear on the exact nature of the issue you are describing, and/or what you are seeing when you try to login on your new iPhone 5s. Usually, when FaceTime/iMessage is used with a phone number, that phone number and the Apple ID are linked, as outlined in the following article:
iOS and OS X: Link your phone number and Apple ID for use with FaceTime and iMessage - Apple Support
If you are having issues signing in or activating FaceTime/iMessage on your new iPhone, you may also find the troubleshooting outlined in this article helpful:
If you get an error when trying to activate iMessage or FaceTime - Apple Support
Regards,
- Brenden
Similar Messages
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IMessage does not show my phone number on iMac.
iMessage does not show my phone number on iMac. My family has 3 iPhones we sync to this computer and only the other two are available to checkmark in preferences on the iMac. I tried updating my profile online, but only my number is listed on my account. iMessages works fine on my phone. I've tried signing out and back in and rebooting.
OSX 10.9.3Hi,
My Apple ID profile does not contain my mobile (well either of them actually) number it make no difference to iMessages.
To get an iPhone Number on the Mac the Apple ID must be added to an iPhone AND when you get the Pop ups on the Mac they should be accepted.
If the the Apple ID is on the iPhone check it is set for Messages and not just iCloud.
Check it is also set as a Send and Receive item And that the iPhone Number is itself (this should be greyed out so you can't turn it Off).
If the apple ID is missing then add it.
If the iPhone Number seems to be turned Off then Remove the Apple ID
Set the iPhone to Airplane Mode.
On taking it out of Airplane Mode check the iPhone Number is active for iMessages and Verifies and logs in.
Check by sending a Message to the Apple ID so the Mac sees it.
Now add back the Apple ID and make sure that verifies.
Now restart the app on the Mac.
this should prompt the Pop ups.
Accept these to add the iPhone number to the Receive At list (It will also be added to the Send From drop down list)
9:35 pm Saturday; June 21, 2014
iMac 2.5Ghz i5 2011 (Mavericks 10.9)
G4/1GhzDual MDD (Leopard 10.5.8)
MacBookPro 2Gb (Snow Leopard 10.6.8)
Mac OS X (10.6.8),
Couple of iPhones and an iPad -
My imessage does not have the phone number correct number
I did the new update OS7 for my iphone 5. When I turn on imessage it makes a werid number which is not my phone number. I have called apple support and no one has been able to help. Just wondering if anyone else is having the same issue. It also does this to facetime. I have checked and made sure my account setting has my number which it does. I wanted to make sure before I do a full wipe. I believe it happens when it goes to activate though imessage.
It may be that you have more than one outgoing mail account, and you're sending from the wrong one. From the Mail menu bar, select
Mail ▹ Preferences...
The Mail preference dialog opens. Select the Composing tab from the row of icons at the top. From the menu labeled
Send new messages from:
choose
Account of selected mailbox
Note that this setting may have no effect if you start a new message while a VIP or smart mailbox is selected in the mailbox list. Those are saved searches, not actual mailboxes.
If the problem remains, select the Accounts tab in the preference dialog, then select the affected account in the list on the left.
In the Account Information pane, select the correct server in the menu labeled
Outgoing Mail Server (SMTP)
If there's only one server in the menu, select
Edit SMTP Server List...
and add a new server with the correct settings. If you're not sure how to do that, try the Mail Settings Lookup.
Another possibility is that the wrong card in your address book is selected as yours. Select your card in the Contacts application. Then select
Card ▹ Make This My Card
from the menu bar. -
My iMessage does not recognize my phone number under "send and receive"
I had to restore my iphone and now it is unable to connect to iMessage. It says "waiting for activation" and then it will fail. Under send and receive, my phone number appears to be clicked on, but does not have the check mark next to it.
http://support.apple.com/kb/ts4268
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IOS 6 - iMessage does not verify my phone number
Hello.
After updating to iOS 6, my phone can't verify a phone number for using iMessage.
Same situation: https://discussions.apple.com/message/16834327?searchText=how%20to%20solve%20iMe ssage#16834327
And my phone keep sending activation messages - i see it in a detailed bill.
Any ideas are welcome,thanks!Hi,
My Apple ID profile does not contain my mobile (well either of them actually) number it make no difference to iMessages.
To get an iPhone Number on the Mac the Apple ID must be added to an iPhone AND when you get the Pop ups on the Mac they should be accepted.
If the the Apple ID is on the iPhone check it is set for Messages and not just iCloud.
Check it is also set as a Send and Receive item And that the iPhone Number is itself (this should be greyed out so you can't turn it Off).
If the apple ID is missing then add it.
If the iPhone Number seems to be turned Off then Remove the Apple ID
Set the iPhone to Airplane Mode.
On taking it out of Airplane Mode check the iPhone Number is active for iMessages and Verifies and logs in.
Check by sending a Message to the Apple ID so the Mac sees it.
Now add back the Apple ID and make sure that verifies.
Now restart the app on the Mac.
this should prompt the Pop ups.
Accept these to add the iPhone number to the Receive At list (It will also be added to the Send From drop down list)
9:35 pm Saturday; June 21, 2014
iMac 2.5Ghz i5 2011 (Mavericks 10.9)
G4/1GhzDual MDD (Leopard 10.5.8)
MacBookPro 2Gb (Snow Leopard 10.6.8)
Mac OS X (10.6.8),
Couple of iPhones and an iPad -
Imessage not connecting to phone number ios 8.1
Imessage is not sending from phone number, when I try to change from email to phone number, phone number is grey and you can not choose it. I have factory reset my phone three times.
Help!!!Hello Ali1914,
The following article provides steps for relinking your phone number with iMessages.
iOS and OS X: Link your phone number and Apple ID for use with FaceTime and iMessage
http://support.apple.com/kb/HT5538
Cheers,
Allen -
Hello,
i registered my facetime and imessage with my phone number not my apple id. i changed from iphone 4s to iphone 5s, i cant login now as my iphone isnt recognising my numberHi faithmeg,
I apologize, I'm a bit unclear on the exact nature of the issue you are describing, and/or what you are seeing when you try to login on your new iPhone 5s. Usually, when FaceTime/iMessage is used with a phone number, that phone number and the Apple ID are linked, as outlined in the following article:
iOS and OS X: Link your phone number and Apple ID for use with FaceTime and iMessage - Apple Support
If you are having issues signing in or activating FaceTime/iMessage on your new iPhone, you may also find the troubleshooting outlined in this article helpful:
If you get an error when trying to activate iMessage or FaceTime - Apple Support
Regards,
- Brenden -
IMessage and FaceTime not working with phone number.
Hi guys,
I've had this issue for days. My iMessage had been linked with my email. So I sign out of "my Apple ID" to enable me select my phone number as my preferred option for use. Unfortunately, I have my former phone number (which does not exist anymore) in grey and not my present phone number. So I'm stuck with my old contact and my email address for iMessage and FaceTime. I have tried toggling iMessage off and on, it keeps me on "waiting for activation" mode, deducts some airtime for SMS charge but still goes back to "iMessage unsuccessful".
Guys what can I do to link my active phone number to my iMessage and FaceTime.Hello Walidou,
I've gone through the text, thanks. But it doesn't give me a solution still. It says if after waiting for activation for 24hours it doesn't still work, then contact apple support. You see it still brings me back here.
Infact, as I'm writing this my airtime is still being deducted as SMS is being automatically sent to some random number like "+447537410257" -
hi, my iPhone is already completely updated and I want my iMessages to go to my phone number, however my phone number shows up on the settings screen for that, but will not let me select it to be used. How do I fix that?
Thanks to all who responded. You are all absolutely correct. However, this Ipad was a gift to my wife who was dying of cancer in the hospital and wanted some entertainment. So I started it out with her Apple ID. After she passed away I moved from Sacramento to Austin and eventually proceeded to get the Apple ID changed from my wife's to mine. Meanwhile when she was in the hospital I opened an Itunes account in my name to buy movies for her. That was the first mistake.
Then during the move to Austin I lost track of the IPAD and later found it and tried to use support but could not remember the proper ID. Later the folks at the Apple store helped me create a new and novel Apple ID that was unfortunately unlike any other.
The botom line is that I am stuck with three Apple IDs and three passwords. I am told by Apple there is nothing they can do about this as IDs cannot be changed or destroyed. I can quit using them or start a new account but when I try to do that the system keeps remembering too many things from the past and resists.
Even if I sold this Ipad and bought a new one, the system memory is still there.
I think the real problem is that destop and laptop computers are totally owned by an individual and that individual can control logins and passwords to his liking. IPADs and similar Apple products are different in that the corporation has built in their own intrusion detection schemes because of the relation to Itunes.
One thing I thought about is to open a new Itunes account pretendding to be a new customer with my regular Apple ID. Perhaps I could do the same with Apple Support.
Thanks for your comments.
RAZ -
I am trying to register my iPhone 4S for mobile phone insurance but the website does not recognise the serial number. Has anyone experienced this, and any idea how I can rectify the problem?
When using the iPhone with the Windows OS, you need to have the Apple Mobile Device Service running. It should start automatically when you start the computer, but sometimes things happen. Use this support document to try and restart the service. See if that helps.
http://support.apple.com/kb/TS1567 -
My Texts recieved thru iMessage are showing up as coming from my email and not from my phone number
How do I fix my phone to show my contact name or phone number when sending a text rather than my email address?
"Seetings -> Phone" : get sure that your Number is displayed
iMessage & FaceTime are using the Phone Number from "Settings -> Phone"
to get your Number displayed in "Settings -> Phone" try to reset all Settings to factory
Settings -> General -> Reset -> Reset all Settings (all personal Data and Media will not be deleted) but all Wifi Network Settings -
I have an Iphone 4s ,unlocked with T-mobile, and I cannot change my iMessage to receive at my phone number, instead it is coming through my email. Can anyone help?
http://support.t-mobile.com/thread/18891
-
How to move iMessage account to different mobile phone number
Hello
I am going to change mobile phone number and I would like to know how
1) move iMessage/faceTime to this new phone number
2) how to transfer the "history" (old messages) from my old phone number to the new one
thxHello, matteos72.
Thank you for visiting Apple Support Communities.
Make sure that your new number is updated in Settings > Phone > My Number. Once this done, follow the steps in the quoted section below. Next, sign back into iMessage and FaceTime. The history will not be modified as no data is deleted.
Unlink a phone number
To remove a phone number from an Apple ID, sign out of FaceTime and Messages on your iPhone:
Settings > Messages > Send & Receive. Tap your Apple ID, then tap Sign Out.
Settings > FaceTime. Tap your Apple ID, then tap Sign Out.
This should remove your phone number from other devices using the same Apple ID with FaceTime and Messages. If the phone number is still available on other devices after you sign out of FaceTime and iMessage on the iPhone, you may need to sign out of iMessage and FaceTime on all your devices, then sign in to FaceTime and Messages again on devices you want to use.
Note: If you no longer have access to the iPhone that is using the number you want to remove, reset your Apple ID password.
iOS and OS X: Link your phone number and Apple ID for use with FaceTime and iMessage
http://support.apple.com/kb/HT5538
Cheers,
Jason H. -
IMessage and 10.8.2 Phone Number
Hello,
This morning I installed the new update for OSX ( 10.8.2 ) for my iMac and now iMessages is not recognizing my iPhone number? I have checked my Apple ID info to be sure my phone number is registered. The only messages that show up now in iMessages are the messages I have sent and received via email.
Does any one have any suggestions, or a similar problem?
Just to clarify I am referring to the iMessages app on my iMac, the iMessage app on my iPhone is working fine.
Thank You
JohnHi,
As Sig says both apps are called Messages.
iMessages is just something both of them can do.
On the Mac it is in the Messages app as a separate account
It needs you to register an Apple ID.
It pulls no details about that Apple ID (other than using the password).
It does not have to be the iCloud one that you might be syncing the Contacts app list to the iPhone with.
It does not have to be the iTunes one (if that is separate from your iCloud one).
In OS X 10.8 and OS X 10.8.1 Messages was at version 7 (.0)
This did not Sync iMessages send to the iPhone Number
It only did so with iMessages sent to the Apple ID which were then synced across all the devices using the Apple ID that was registered.
At OS x 10.8.2 Messages gets update to Version 7.0.1 and iOS 6 on the phone at the same time allows the iMessages going to the iPhone Number to also be synced to the Messages app on the Mac (and iPads and Touches).
It also allows Send and Receive on the Messages app on the Mac.
I would start with the iPhone
Settings > Messages > Send and Receive. Is the iPhone Number ticked ?
If it is Not then remove the Apple ID.
Turn Messages Off (Or put the phone in Airplane Mode)
After a few minutes re-add the Apple ID
Restart Messages on the Mac.
You should now get an Alert Style messages saying the iPhone is now Using the Apple ID and the iPhone Number with an Accept option button
Click this and the iPhone Number will get listed and ticked as a Receive "Alias" and get added to the Send drop down at the bottom. (In Messages > Preferences > Accounts > iMessages Account).
9:18 PM Saturday; February 23, 2013
Please, if posting Logs, do not post any Log info after the line "Binary Images for iChat"
iMac 2.5Ghz 5i 2011 (Mountain Lion 10.8.2)
G4/1GhzDual MDD (Leopard 10.5.8)
MacBookPro 2Gb (Snow Leopard 10.6.8)
Mac OS X (10.6.8),
Couple of iPhones and an iPad
"Limit the Logs to the Bits above Binary Images." No, Seriously -
I was in the middle of updated iOS7 onto my 4s then it crashed, tried to restore and backup and it wont power off restart it just shows a black screen.
Tried the tips
Does not recognise my phone as I updated Itunes to see if this would work and I have lost all my back ups and every thing,
when i try the power on butter and the home button I get the apple icon, then it shows power cord and itunes logo and then returns to a black screen, I can hear it beeping like when you put it on the charge each time this happens on my PC.
please can anyone else help me???Unable to Update or Restore..?
See Here > http://support.apple.com/kb/HT1808
You may need to try this More than Once...
Take your time... Pay particular attention to Steps 3 and 4
Note:
Some users have reported as many as 8 or 9 attempts were necessary before success.
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