Imessage is working but sms is not

i bought an iphone today and my sms is not working. when i send a message it says 'not delivered' however my factime, imessage etc are all working. i can call but my number comes up as 'unknown'.
I have plugged my iphone into my computer and have synced all my songs etc and it is still not working.
is there anything i am not doing? ANY help will be appreciated.

Contact your carrier and make sure that your account is properly provisioned for SMS.

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Imessage is working but sms is not

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