IMessage issues Help!!

Hi all,
I bought me and my partner an iPad for christmas and since starting them up for the very first time and setting up iMessage and Facetime it has been working perfectly until a few days ago.
Normally I would send a message to her either on my iPad or my iPhone and she would get it. It would even sync with whichever device I hadn't used. But now it is hit and miss as to whether we receive the messages or not - despite the fact it say Message Delivered!!
My partner has reset her iPad and reconnected to her network (in France by the way) but it will not let her use the email address that she originally used to set up her Apple account. It says that the account is unavailable or in use. All so, she has sent me messages over the past week and I seem to get one or two of them every now and again. In the mean time she has created a new email address to use on iMessage and it worked fine last night but today it seems to be down again.
I myself have made sure all my usernames, emails and passwords are all correct. I even reset the network settings last night and still this seems to have no effect. When I try and face time her it says that the email address is available at this time.
Can anybody please try and shed some light on this issue. This is the only way for us to keep in touch without racking up an enormous phone bill!!
Many Thanks
Chris

See here also -
IOS: troubleshooting carrier activation issues
http://support.apple.com/kb/TS3367?viewlocale=en_US
iOS: resolving activation issues
http://support.apple.com/kb/TS4242?viewlocale=en_US

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