IMessage not working on 5S and iPad Air issues

iMessage not working on 5S. Had 3 online chats with apple support but still not fixed. iPad air issues also; safari shuts down a lot on mine and my husbands iMessage not working. iMessage works on his 5S. Never had so many issues with Apple before. I receive SMS messages on 5S but no iMessage. It was suggested to me that I get a new sim or try another wifi, both seem odd given everything else works.
My husband and I got our phones the same day, his works right, mine doesn't.
iPad airs were purchased a month apart, mine works ok apart from safari shutdowns and his iMessage not working.
Also the slider to answer calls on both phones not always working. Had to reboot one of them and it forced us to set it up again from scratch.
Any ideas?

restore from backup or restore as new.

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