IMessage suddenly sending messages from email address rather than phone number

Recipients of my iMessages have reported that it has switched from being from my name/number to being from my email account. I have not changed any settings and the iphone 5 is up to date with all updates and has been restarted several times. I also went into iMessage settings and send&receive settings and tried a few things (including turning iMessage on and off, signing in and out of my account, etc), to no avail. Why is it suddenly doing this and how can it be corrected?

Hey Elfinator,
There are a few steps you can try to resolve this. First, turn iMessage off completely in Settings>Messages, and restart your device by fully powering it down, then power it back up. Once complete, turn iMessaging back on and see what happens. Again turn iMessage off, restart device, and turn iMessage back on. You'd be surprised what that can fix.
Also, if you have both your phone number AND the apple ID selected in send/receive in settings>messages, and you aren't connected to data at that moment, the iMessage from whoever is messaging you will be sent to the Apple ID only, hence why the conversation will begin using the email. This is something that is pretty common, and if you don't have a data plan, or if you turn your data off often, this will continue to happen.
Hopefully my first step will refresh the issue, resolving it!
Have a good day!
(If the issue is not resolved, give us a call at 1800 - apl - care )

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IMessage sent from email address rather than phone number...

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Hi hectorness12!
Thanks for using the Apple Support Communities! I have found an article that can help you with troubleshooting your iMessage issue. The article can be found here:
iOS: Troubleshooting FaceTime and iMessage activation
http://support.apple.com/kb/ts4268
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Graham,
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I'm having a little bit of an issue with only one of my contacts.
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The following Knowledge Base article offers up some in-depth and practical steps for troubleshooting issues with Messages on your iOS device:
iOS: Troubleshooting Messages
http://support.apple.com/kb/ts2755
Although following all the troubleshooting steps thoroughly will help pinpoint the issue, you might find this section of use in your particular instance:
If you still can't send or receive an iMessage, follow these steps
Make sure that the contact trying to message you isn't blocked in Settings > Messages > Blocked.
Make sure that the contact you're trying to send a message to is registered with iMessage.
If the issue occurs with a specific contact or contacts, back up or forward important messages and delete your current messaging threads with the contact. Create a new message to the contact and try again.
If the issue occurs with a specific contact or contacts, delete and recreate the contact in the Contacts app. Create a new message to the newly created contact and try again.
Back up and restore your device as new.
Thanks for reaching out to Apple Support Communities.
Cheers,
Pedro.

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AC

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Sorry G23 - I like birds ;)
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Thank you!
I think it's odd that the default setting is now your email rather than your phone, however... Very confusing for me and other iPhone users I know.

IMessage suddenly sending messages from email address rather than phone number

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