IMessage won't reactivate after resetting phone

Ok, so my phone and I had a bit of an adventure today. I left it at a restaurant by mistake and located it with Find My iPhone, and remotely erased the device (could've just locked it, but I was extremely anxious about the fate of my phone at the time). Once I got it back, I restored it with a backup, everything went normally, etc etc.
Except that now, iMessage & FaceTime are stuck on "Waiting for activation..." and when I tap the "Use your Apple ID for iMessage option" and enter my Apple ID/password, I get an error saying that my phone couldn't connect and to check network settings and try again. For clarification: I had to enter my ID info about a half-dozen times in the restoring process, and to log in to this website, so I know the password is correct. I have full wifi & 3G reception (have tried logging in on both), and email, Safari, social media apps - everything else I can think of - is working perfectly fine. This is driving me nuts. I tried restoring the phone one more time, turning airplane mode on/off, everything Google could offer me as a solution, and I've still got nothing. Any help is greatly appreciated, as I don't feel Apple really deserves $29.99 to help me fix a problem that I'm pretty sure isn't my fault.
Oh: And my software is up to date.

    Here I am to save the day mf1831! Let's get your iMessage working. May I ask are you logged into your iPhone 5s with your Apple ID? If not then simply go to Settings > iTunes & App Store. Also, go to iCloud in Settings to ensure that you are logged in there as well. Once you are logged in go to Messages and verify that iMessage is turned on. Also, please verify the Send & Receive info under Messages to ensure that both your mobile number and Apple ID is checked under "You Can Be Reached By iMessage At". Please let us know the results after you have peformed these steps.
Thank you…
ArnettH_VZW
Follow us on Twitter @VZWSupport

Similar Messages

  • IMessages won't open after Mavericks upgrade

    iMessages won't open after I upgraded to Mavericks. I keep getting prompted to "enter the keychain password," but I never created a keychain. I never used it before the upgrade, and I skipped the step during the upgrade because I did not want to use keychain and it was an option to skip it during set up.

    HI,
    The OS X Mac have been using Keychains for a long time.
    In the Applications/Utilities folder open Keychain Access.
    This should show you at least two keychains.
    The Login one for your Mac User account and the System one.
    Generally speaking the Keychain keeps the passwords used by various apps and it needs to be Open.
    In most cases the Login password for the Mac Account user is also the password that opens the Keychian when the computer is started up.
    As each Mac User Account owns it's own Keychain there can be issues when you drag an account from one computer to another rather than using Migration Assistant.
    i.e. you might Own it on one computer but not on another.
    In the Finder > Go Menu hold down the ALT key and select the Library that appears.
    In the library navigate to Keychains.
    Click to highlight the Login one.
    Now use the CMD and i keys together (Get Info)
    At the Bottom unlock the padlock
    Highlight the name that has (me) next to it (it should be your Shortname).
    Once you have highlighted this use the cogwheel item at the bottom.
    This should be greyed out but saying "Make you (Me) the Owner."
    You should also have Read and Write permissions like in the Pic.
    8:48 pm      Sunday; December 29, 2013
      iMac 2.5Ghz 5i 2011 (Mavericks 10.9)
     G4/1GhzDual MDD (Leopard 10.5.8)
     MacBookPro 2Gb (Snow Leopard 10.6.8)
     Mac OS X (10.6.8),
     Couple of iPhones and an iPad

  • TS4268 iMessages won't send after updating to iOS 7?

    I have updated to iOS 7.0.2 and I can receive iMessages but cannot send them. I have tried the trick of turning it off and then resetting network settings but this hasn't worked. Does anyone have any other solutions?

    I have an iPhone4 and upgraded to iOS 7.1. 
    Since then imessage does not work properly on the iPhone4. 
    iMessage is working on my iPad normally.
    I have reset network settings after turning iMessage off.
    Turned iMessage back on.
    iMessage is activiating and after doing the above.
    I have also turned the phone off (Held home and power buttons for 10 seconds etc)
    Other devices cannot reach the phone using iMessage.
    My local Brisbane Apple store said last Friday evening it was most likely not the device and there was a problem in the 'cloud' side of iMessage out of my control.
    This does not seem to be the case as I search for the thousands of people this would most likely affect.
    I had a brief period where it appeared to work normally a few days ago.
    Inerestingly when addressing a message in the 'To:' screen iMessage capable names come up blue as if they are about to be addressed and sent as an imessage.  Once selecting the name however it turns green as if to say this will be sent as a text.
    I am at a loss at what to do.  The phone was working perfectly well under iOS6x
    Thanks

  • Imessages won't deliver after cell number change

    My husband and I recently changed our cell phone numbers, and now imessages won't deliver between us.  We both have iphone 4, ios5.1, and we had no issues at all until we changed numbers.  We share an apple id, so I've already deleted the id from my phone under Settings/messages/receive at so that it only shows my cell number.  But I still cannot send an imessage to him.  I can send imessages to other friends with iphones, but not his for some reason.  any ideas??

    I'm having a similar issue with my iPhone 5. A friend of mine is using his iPod to text me and using his email address and my phone was fine three hours ago (at 3:00pm central time), but now it won't send any of my iMessages... I've signed out of my Apple ID and made sure Facetime was enabled... and it won't send!

  • Imessaging won't work after yosemite update...how do I fix this?

    I'm connected to wi-fi, yet imessages won't send or receive. It worked until I updated my MacPro to Yosemite. How do I fix this?

    Not knowing what you have tried.
    What does Wireless Diagnostics show?
    Wireless Diagnostics
    Wi-FI connection drops
    Wi-Fi Problems in OS X Yosemite
    Wi-Fi Problems in OS X Yosemite (2)
    Wi-Fi Problems in OS X Yosemite (3)
    WiFi Potential Temporary fix - Yosemite
    Also try turning off Bluetooth.

  • Imessage won't active after ios 7 update

    Have tried resetting network, signing out of itunes, resetting phone and nothing has worked. No problems or error message with update.

    Try this before the genius appointment:
    Plug your phone into the charger that came with it that plugs into your wall, then reset the phone by holding the power and the home buttons until it turns off. Then turn it back on and see how it works.

  • How do I recreate passwords after resetting phone?

    How do I recreate passwords after resetting my iphone5?

    Yep, that erases all saved WiFi passwords. Means you'll have to input them again when you join each network. There's no way to "just add them back", if that's what you're asking, nor can they be retrieved anywhere.

  • IMessage won't work and my phone number is grey and unalterable

    I am trying to use iMessage and my iPod touch receives iMessages but my iPhone wont. When I try to reset it my phone number is grey and unalterable. I have taken my email address off, switched off and on and toggled the on/off button. Nothing helps, can you?

    I have the same problem. After upgrading my iphone4 to ios 6.0.1 which is so called fix the bugs, i cannot activate imessage and facetime via my phone number, it is grey and inactive, not choosable. I can only use my apple id which is unreasonable, someone who wants to facetime with me has to use my mail address and cannot dial my number directly. I have been using this iphone4 for 1.5 years, and no problem till yesterday i upgraded to ios 6.0.1 from 6.0. Is this how Apple fixes bugs? Now find a solution for me Apple technicians. You make me upgrade, then i cannot use previous features. If your upgrade has problem, then dont publish it. Dont ask me to restore my iphone via itunes, i dont want to spend half a day to try to compensate Apple's fault. I am waiting for your solution.

  • Imessage won't activate on new phone

    trying to activate i message on a new iphone....messages won't send or receive

        Here I am to save the day mf1831! Let's get your iMessage working. May I ask are you logged into your iPhone 5s with your Apple ID? If not then simply go to Settings > iTunes & App Store. Also, go to iCloud in Settings to ensure that you are logged in there as well. Once you are logged in go to Messages and verify that iMessage is turned on. Also, please verify the Send & Receive info under Messages to ensure that both your mobile number and Apple ID is checked under "You Can Be Reached By iMessage At". Please let us know the results after you have peformed these steps.
    Thank you…
    ArnettH_VZW
    Follow us on Twitter @VZWSupport

  • My iphone 5s won't restore after my phone cut off during an automatic download of ios 8.

    A call dropped while talking on the phone. From that point on I was unable to use the phone, internet, voicemail, etc.  All other functions and programs were still working, email (through airwatch), texting, calendar, contacts, etc.  At the time ios 8 was downloading.  After download, through my computer ( without the computer it was giving me a download time of 16 hours) completed I was unable to install the the update and still lacked phone capability.  I restarted and still nothing.  I backed up the phone to I tunes, at which point ios 8 was then installed to itunes on my computer and have since been unable to restore the iphone.
    My phone just finished trying to restore again.  It ran through all of the motions of veryfing with apple, restoring the phone, verifying the restore, extracting files, and then quit on the final firmware phase with an error message that reads: The iphone "iphone" could not be restored. An unknown error occurred (3).  The first time it failed it recognized the phone name but now shows up with "iphone" as the name and does not even list the serial number.
    Any suggestions? Thank You.

    Is your old backup still listed in iTunes/Preferences/Devices?
    Also shown in this article:
    iOS: Back up and restore your iOS device with iCloud or iTunes
    You might have to deactivate Find my iPhone in iCloud before you can restore it.

  • Not able to Use it after resetting phone to its factory setting !!

    My brother bought an Iphone 4s from his friend. We did reset in order to remove his friend's accounts and everything phone had in it. What happened is we're not able login as It turned out FindMyIphone app was installed and nobody knows the login details including his friend It's been 3 days and I can't see my little brother's sad face. Anyone ?

    If the iPhone has Activation Lock - that is, it's asking for the previous owner's Apple ID and password to activate the device - then you will need that information, or you'll need to get the previous owner to remove the device from his/her iCloud account:
    http://support.apple.com/kb/PH2702
    If your brother's "friend" has forgotten his Apple ID and password, the "friend" will have to recover it, either by this web page:
    https://iforgot.apple.com
    or by calling Apple Support and asking to speak with Account Security.
    If this "friend" is unable or unwilling to recover his Apple ID so as to be able to clear Activation Lock, then the device is unusable. Your brother should return the iPhone to this "friend" and get his money back.
    Regards.

  • Imessage won't work after amending apple ID and contacts are synced, can anyone help?

    Hi, I am wondering if anyone can help.  We have 5 apple devices in our household, an i pod touch, mini i pad, i pad and two i phones.  We have a family apple ID address that we have just had to change and since changing this it has caused a problem in the two I phones.  We have I cloud, but we have now lost the ability to use I message, also both my husband and I's contact lists have merged onto each others phones, it's almost as if his phone has taken clone ship of mine, changing all the names on my text messages to those of people we both have stored in contacts just under different titles.  It's all very confusing and we have spent nearly 4 hours trying to sort it out, for something that was as simple as changing an apple ID we seem to have created a never ending problem! Can anyone please help?  Thank you

    Since writing this, I have now noticed after switching the device off and back on again that the only person that I cannot actually I message is my husband, is this because we have the same I cloud address?

  • IPhone 5 won't start after reset

    Hi All
    After doing a reset of iPhone 5 it will not start - has a black screen with a white apple logo.
    Wont turn off, and still the same doing a hard reset.
    Help please!!
    Thanks

    Hey mdmcholet,
    That sounds frustrating, your iPhone 5 only displays a white screen with an Apple logo. Take a look at the article linked below, it provides troubleshooting suggestions that’ll most likely resolve the issue.
    iOS: Not responding or does not turn on - Apple Support
    Cheers,
    -Jason 

  • FaceTime and iMessage won't activate after update to 5.0.1

    Hey there
    I've recently updated to iOS 5.0.1 and now iMessage and FaceTime won't activate.
    It worked fine on 5.0. It says "Unable to log in. Please check your internet connection and try again"
    How do I solve this?
    I've tried restoring, rebooting, changing my DNS to 8.8.8.8,8.8.4.4, everything
    - Jonas

    Try:

  • IMessage won't send after changing

    Hi All,
    I haven recently changed the email address associated with my itunes account and have updated all of the options on my iphone to match, facetime, icloud, imessage etc.
    Since doing this however i am unable to send or receive any iMessages.
    The settings in my message tab are as follows:
    iMessage >>> ON
    Send Read Receipts >>> OFF
    Send As SMS >>> OFF
    Receive At >>> 2 Addresses
                        --- Apple ID (my new email address)
                        --- You can be reached for messages at:
                             *Phone (my phone number)
                             *Email (my new email address)
    Caller ID >>> (my phone number)
    This is really starting to bug me, any help will be greatly appreciated.
    I have tried hard rebooting the phone (home + lock until apple logo)
    R.
    Daniel

    It's not related to your Apple ID information change.
    iMessage is temporarily down: http://apple.com/support/systemstatus/

Maybe you are looking for

  • ITunes 9.2.1 iPad painfully slow, iPhone 4 fine

    Ever since I updated to version 9.2.1 the backup time for my iPad is painfully slow. I ran a backup on my iPhone4 and it took about 5 minutes for a full backup and sync. So I ran downstairs, grabbed an adult beverage from the fridge, started working

  • My iPhone doesn't hold a Wi-Fi signal anymore, can I get it replaced?

    Hi, My iPhone 4S which I bought in April last year has recently and gradually stopped connecting to Wi-Fi. At first it would lose the signal for a few minutes then reconnect, then a few weeks later it began losing the signal after about 10 minutes of

  • Xlink sender adapter configuration

    Hi All, Please can you send me a xlink sender adapter configuration. In my scenario, the Eancom message is coming from a third party and getting posted into SAP in the form of an Idoc. I am using Transport as Servlet (AXIS) and message protocol as AX

  • OID connector maps User ID to uppercase

    Hi community, I'n configuring OID connector as trusted source reconciliation to OIM. In Lookup Definition => AttrName.Recon.Map.OID, I see the default mapping provided by OID connector is that User ID is mapped to cn. However, when i run the reconcil

  • LMS 3.2 Netconfig, Email Output

    Hi, Below is version information. Via the CLI, I have setup a NetConfig job to run show ephone commands on a router. I get the email status alerts (creation, approval, deletion etc) but I wanted to know if I can actually send outcome of those command