Immediately after updating Acrobat Pro XI to the latest version, the software no longer displays imags in pdf docs.

Immediately after updating Acrobat Pro XI to the latest version, the software no longer displays images in pdf docs. All the boxes where images are supposed to be are solid grey. Old documents that worked are no longer displayed correctly and new documents I make do not display images. All grey boxes. Worked fine before the update. Suggestions?

Hi precious_star,
Could you please let me know what version of OS are you using.
Open Acrobat and go to "Edit > Preferences > Page Display" and check whether 'Show large images' option is checked.
Is this issue specific for one PDF?
If possible, please share the file with me via email so that I can also check at my end.
I have sent you a message with my contact id details.
Hope to get your response.
Regards,
Anubha

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Immediately after updating Acrobat Pro XI to the latest version, the software no longer displays imags in pdf docs.

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