IMove and Canon Video Cam
i just bought the new Canon Vixia HF200. it is Mac Compatible and i have imported the still photos from the flash drive. When i started to import the video into iMovie, all seemed well.
at one point, i wanted to start the import part over again because a few clips didn't import. iMovie stopped recognizing the cam. i have tried zapped pram, repaired permissions, trashed plists, updated all software. no go...iMovie still refuses to see the cam, it sees only my build in iSight.
i can still import photos with no problem...but iMovie just doesn't see the cam.
i am doing this on my MacBook Pro. Any ideas?
Greetings, Gil!
Here's my initial ideas for your consideration.
I expect that you have already checked to see if anything from this link helps you:
http://support.apple.com/kb/HT1317
I see you have reset PRAM, but have you tried resetting SMC/PMU? That, and other troubleshooting tips related to your inbuilt iSight may merit a look at:
http://support.apple.com/kb/HT2090
The other Apple Article I looked at about your problem is:
http://docs.info.apple.com/article.html?path=iMovie/7.0/en/10331.html
The thing that caught my eye there is that you might be experiencing a conflict with DVD Player (or some other app?). Try connecting the camera, quitting any extraneous apps like DVD Player that might open, and then launch iMovie.
If that does not help, you might restart your Mac and try again with NOTHING but the HF200 connected.
If the problem persists, and if the only problem you experience is with iMovie, you might reinstall iMovie to see if that cures your problem.
If everything fails, we might want to brainstorm this via iChat
and then post the fix here for benefit of others with a similar problem.
Will watch for your status update...
EZ Jim
G5 DP 1.8GHz w/Mac OS X (10.5.7) PowerBook 1.67GHz (10.4.11) iBookSE 366MHz (10.3.9) External iSight
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Want to mention a few other pros and cons unrelated to our issues, for those who may be considering buying one too:
PROS:
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•iMac: How to remove or install memory:
http://support.apple.com/kb/HT1423
http://support.apple.com/kb/HT1423#1
The images of where the RAM chips are located, behind a metal plate, should be similar in your iMac and the mid-2013 iMac 27" shown in images on that page. Note there are several models discussed.
You could take the computer to a certified Apple service facility (retail store, or specialist reseller) and pay them to do this, and buy the RAM from them, and you will pay for this at a retail level. If they do it, you'd want to be assured the computer did all the things you sought to cure by upgrading RAM, correctly without fault. Like run tests and stuff.... Or there's no reason to not go ahead (after confirming from Apple) that you could buy quality RAM and do this job yourself, citing the Apple page link I'd posted above.
Contact Apple Support:
http://www.apple.com/support/contact/
You'd have to obtain the correct RAM (as indicated in my earlier post, citing MacTracker) of suitable quality for use in a Macintosh computer, and the recommendation for a DIY is to get the kit from 'Other World Computing' OWC online at their site. You can talk to knowledgable sales staff at OWC about what you have and what you need, and to help they may ask for the product serial number.
This is OWC and they have the spec RAM required for your iMac 27" model; double-check info:
http://eshop.macsales.com/shop/memory/iMac/2012_27/DDR3L
Since yours is an Apple Refurbished model it will have a different number series. Unlike those in a retail store, because Apple does that to tell what ones they refurbished; refurbs I bought online were like that.
With questions during the first three months, you can get 'support' under the initial 90-day span of ownership of the new (and certified) Apple refurbs bought online; the other part of that is 'service' for 1 year. Call a nearest retail Apple Store, to set a genius appointment; or go online, and start the process of reporting your issue, while you still have some kind of warranty on the device. They can diagnose the issues you cite and tell you if you can upgrade the RAM (as you likely can) then you can buy and install the RAM yourself and probably pay less than 1/2 the retail rate, if you get some from OWC. A diagnosis is free if the Genius looks into it, but you'd need to set an appointment & lug the iMac to their store; protected from weather/shock.
If you want to extend the complementary service to three years (less the included 90-days) and add two years of AppleCare service, that is an affordable option of about $170. For a total of three years coverage.
{If you had a 21.5-inch iMac the RAM would require a service department visit where they use a different method to install the RAM upgrade. Those are built differently than the 27-inch iMac.}
There is a bit of detailed important information in the Apple link on how to upgrade the iMac RAM. There is a certain amount of RAM installed already and these chips would likely be removed if you get matching sets of new RAM to upgrade the capacity. And no matter what some say, there is a reason why they can be upgraded with more. Even with Mavericks OS X 10.9.x and its 'memory compression' etc, it would gladly accept all the RAM upgrade chips it could swallow. (Behind metal screen, mid-bottom iMac 27")
You may need to consider questions about applications that use system resources separate from those about whatever issues your iMac seems to exhibit. There may be some other cause of the video and iMovie symptoms, but more RAM won't hurt given the beast you bought can use 32GB and it has 8.
And if it seems too much to handle, you have 14 days from date of
purchase to take it back. Contact them ahead of then, if you do.
Hopefully this helps.
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