IMovie 10.0.7 is the worst app 'update' ever

After producing about 100 movies on the previous version of iMovie, which was intuitive and not at all difficult to figure out, in comes iMovie 10.0.7 and it's a programmer's dream: it's elegant, with a sexy skin AND IT IS UTTERLY USELESS.
Any upgrade should NOT require a 100% re-learn. I don't have HOURS to re-learn a program that was perfectly useful and not in need of an "upgrade" other than to provide employment for programmers.
I cannot figure out how to use it—and I've edited video, and 35MM film on everything from a Moviola to a KEM flatbed. It rates an "F" for FAILURE.
I was at an event and needed to edit and publish a movie. I was UNABLE to do anything with it on 10.0.7. Fortunately I'd kept the earlier version and easily edited and posted the movie. 10.0.7 is JUNK.

I agree entirely. That update was apparently for those who have lots of devices and want a quick and easy share of photos/movies and who don't mind using iCloud. However we who don't need iCloud and enjoyed using a single computer for archiving/accessing our personal photos and making family movies are now frustrated without resolve. I can no longer even access photos for Word documents (to make cards, letters). "Photos" does not show up in the media browser/panes. Just "Photo Booth", and who needs that useless application? I still used iMovie 9 until recently, when I updated and suddenly iPhotos became Photos and I can no longer access photos for a variety of projects. The new iMovie 10.07 won't let you burn a DVD plus it's difficult to use. I hate what Mac has done to what formerly was a fun and useful product. Trying to get answers to my questions from support has been impossible. Not going to pay them to tell me I need to buy a different kind of software, which I probably will have to do.

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Does Apple Canada have the worst customer support ever?

Yes! Ask me why...
I'm posting here a) to warn other Mac users what to expect if you ever need customer support and b) because there's no where you can actually e-mail comments to Apple, and trying to contact customer support has been fruitless (see below).
Here's what happened to me...
I bought my iBook just under three years ago - a few weeks ago, the logic board went. Now, because I purchased the computer less than three years ago, that's covered under the extended warranty for iBook logic boards (see here: http://www.apple.com/support/ibook/faq/).
Simple, right? Well, I took my computer in to my local authorized service provider about three weeks ago. They confirmed the logic board was the problem... copied my receipt for the iBook to prove date of purchase... agreed that it was covered by the warranty.
However, when they sent all this to Apple, their reply was that it was NOT covered because it was manufactured more than three years ago (although Apple's own website says it's purchase date - not manufacture date - that's important).
I called Apple last Monday to find out what was going on. Spoke to a nice fellow named Kevin who said he'd look into it, and call me back the next day.
Next day passed... no call. I called Kevin back left a message, and indicated I'd like to know what was going on.
Wednesday passed... no call. By this point, I'm getting anxious - the service provider can't move ahead without authoriztion from Apple, Apple's not returning my calls (or the service provider's) to grant authorization.
I tried Kevin again on Thursday. Left another message. No reply.
Tried back on Friday morning. Left another message. Still no reply.
Called customer support again Friday night. Antoine puts me hold for a half hour. I call back, explain that I've been on hold for half an hour, ask how long the wait should be. Antoine says two or three minutes. He puts me on hold again.
For another ten minutes.
I call back. Antoine explains that the reason I'm on hold is probably because customer service is closed. So why was I on hold for nearly an hour listening to terrible music? That's one of the mysteries of Apple customer support...
So here I am, with a computer that's been in the shop nearly three weeks, that can't be repaired because Apple won't honour its warranty, and no way to even find out what's going on, because Apple's customer service is such an unnavigable maze.
The sad thing is, I usually like Apples. I was even going to buy a new one this summer.
Now - not a chance.
The moral of the story? If you own an Apple, pray nothing ever goes wrong with it. If you expect your computer to ever need repairs, I'd suggest getting rid of your Apple now.
If you're considering buying an Apple - consider again.
As for me - from now on, make mine Microsoft.
iBook G3 700 Mac OS X (10.4.6)

Does Apple Canada have the worst customer support ever?
I doubt it.
Seriously, would you like some help?
Call back, and don't mess around with Customer Service. Immediately ask for Customer Relations. These are the people whose job it is to make an unhappy customer happy again. They aim to please.
A polite, but seriously disappointed tone of voice is what you need, so take some deep breaths until you can achieve that.
There was an article in the February, 2005, issue of Reader's Digest called "How to Complain." Please read these tips. Then call and tell Customer Relations your sad experience with Customer Service.
How to Complain
You call customer service to complain about a product, and you hang up angrier than when you started. That’s customer rage, a feeling experienced by millions of people with a major complaint, says Scott Broetzmann, president of an American firm that tells companies how to offer the best customer service. His secrets to getting good service:
Have a goal
If you want your product repaired, say so. Want an apology? Speak up.
Keep it short
Focus on one problem, and be succinct.
Stick with it.
You have to invest the time it takes. Don’t get what you want? Ask for a supervisor.
Skip ultimatums
Don’t threaten not to do business with them again. Why should they help you if you won’t buy from them in the future?
Plead your case
Many companies have information such as how much money you’ve spent with them and how often you complain. If you’re a good customer, they may be more willing to help.
Be nice
You’re unlikely to get what you want if you’re rude.
Good luck!
(P.S. Microsoft doesn't make computers; just the crappy OS that goes on them.)

I have upgrade ios 6 to ios7 on my iphone 5. I do NOT like it. I want to come back to the previosu version. why is it so complicated. Why can I not find the instruction strait from apple? This is the worst possible upgrade ever.

I have upgrade ios 6 to ios7 on my iphone 5. I do NOT like it at all. I want to come back to the previous version. why is it so complicated? Why can I not find the instruction strait from apple? This is the worst possible upgrade ever. It make me think of when ericsson got sold to Sony....drastic PC change.
I would like to have simple instruction on how to downgrade.
It feel like a change that I did not ask for , ok I push the upgrade buttom, but really this is the worst update aver!
HELP!

iPhone User Guide (For iOS 7 Software)Sep 20, 2013 - 23 MB

I have several very important school related documents on my iPad in the Pages app. Ever since i updated to iOS5, i can no longer open any documents in Pages that I made before I updated. Please help

I have several very important school related documents on my iPad in the Pages app. Ever since i updated to iOS5, i can no longer open any documents in Pages that I made before I updated. Please help

Without the iPad connected, open up iTunes on your computer. Go to iTunes/Preferences/Devices and delete the backups that you're absolutely certain do not have the documents. Refer to figure below.
iTunes, select the iPad and then select the Summary tab. Follow directions for Restore and be sure to say "NO" to creating a backup. (You don't want to create a new backup that does not have the docs.) You will then be warned that all data (apps, music, movies, etc.) will be erased but, as the Restore finishes, you will be asked if you wish the contents of the backup to be copied to the iPad. This time, say "yes."
Repeat all of the above as required until you get the docs.

I can not re install Adobe Acrobat 7.0 professional on my computer. It is saying a qualifying product is not detected. I cant even get through using the customer service line they provide 800-272-3623. This is the worst interactionI have ever had with a

i can not re install Adobe Acrobat 7.0 professional on my computer. It is saying a qualifying product is not detected. I cant even get through using the customer service line they provide 800-272-3623. This is the worst interactionI have ever had with a company.

Hi joej49728017,
I am so sorry for the inconvenience caused. However this is just because Adobe Acrobat 7.0 is an outdated version & the now the activation server for it does not exist.
Please refer to the following KB doc. Error: "Activation Server Unavailable" | CS2, Acrobat 7, Audition 3
The above link will help you to install a special version that does not require activation.
In case you further need any help, please let us know. We will be more than happy to help you.
Regards,
Aadesh

Did not recieve the social app update on nokia n8

Hello, I read that the social app update has been updated to versione 1.2 including linking contacts to facebook.
It's a US phone
I'm stuck on 1.1.264
I have 011.012 software version 2010-09-18.
Custom Version 011.012.269.03 2010-09-23.
Language set 011.012.31.01
Product code 059D0V2.
Any advice on how to upgrade to 1.2? I tried through ovi suite or through the phone and it says everything is up to date!
Thanks!

After reading your post I launched the social app and it said it was automatically updated to version 1.2.157.
If yours doesn't auto update then you could try manually updating by launching social, goto options and press Update service.
By the way I'm in England so maybe the update hasn't reached the states yet.
All the best.
Ray

Why does the top button always brake why as my screen decided to pop off why is the back of my case bending when I have never dropped it why dose this shity phone keep sending text messages as picture messages this is the worst phone av ever had!!

Why does the top button always brake why as my screen decided to pop off why is the back of my case bending when I have never dropped it why dose this shity phone keep sending text messages as picture messages this is the worst phone av ever had!!

I know a lot of people with iphone 5 and have never heard them complain about top button always brake and screen that decides to pop off or the back of their case is bending.
That sounds like a phone that has been dropped a numerous times.

HT1725 How do I get my Netflix to work on my first generation IPad? The new app update made it stop working.

How do I get my Netflix to work on my first generation IPad? The new app update made it stop working.

See Kappy's great User Tips.
See my User Tip for some help: Some Solutions for Resetting Forgotten Security Questions: Apple Support Communities
https://discussions.apple.com/docs/DOC-4551
Rescue email address and how to reset Apple ID security questions
http://support.apple.com/kb/HT5312
Send Apple an email request for help at: Apple - Support - iTunes Store - Contact Us http://www.apple.com/emea/support/itunes/contact.html
Call Apple Support in your country: Customer Service: Contacting Apple for support and service http://support.apple.com/kb/HE57
 Cheers, Tom

Apple iTunes refers to Lightroom 5.5 in the LR App update. Where is the update on the Adobe site?

Apple iTunes refers to Lightroom 5.5 in the LR App update. Where is the update on the Adobe site?

Adobe has a big Cloud announcement scheduled for 1pm EDT, so maybe LR 5.5 will be available at that point.

My iphoto hasn't ever been updated and the mac book is like 6 years old....iphoto is saying to update iphoto so does that I purchase the latest app update?

My iphoto hasn't ever been updated and the mac book is like 6 years old....iphoto is saying to update iphoto so does that I purchase the latest app update?

You don't have to update if you don't want to, but if you do you'll need to purchase, yes.

SQL Server 2008 is the worst installation experience ever

Sorry but you guys have really messed up with SQL Server 2008 installation.
I've been using SQL server since 6.5, so I would classify as a fan. We were looking at upgrading from 2005, which I was quite pleased with.
The installation experience is the worst I've ever experienced. I am a computer expert, and I couldn't figure out how to install it properly. Why is it that when I downloaded SQL Server Management Studio Express 2008, it seems as though it wants
to install the full database? Why is it when I was asked if I wanted to install a new version of SQL Server 2008 or use a previous install, when I chose previous install, it said that an instance ID was missing, but there was no way to specify anything
else? It drove me crazy.
Why are there so many requirements and restrictions for the installation, when all I want to do is install Management Studio? It's intolerable and makes me never want to upgrade to 2008. Why is the process so terrible when Microsoft is supposed
to have the best UE people in the business?
You guys did a really terrible job on this one.

We have not tried to cluster 2012. We used to cluster; however, we were not prepared to manage the added complications.  The result was that our non-clustered servers had better uptime.  We used to joke about how many 8s we were
getting with our cluster. (To be fair, it did not help that we had a 7x24 SLA with only 8-5 staff.  When the cluster fails to failover, it can be a long time before it is fixed. We eventually got the kinks worked out.)
I understand the frustration. Excellence and stability can be achieved, but product lifecycles can punish those who seek such qualities. Product changes and shorter support lifecycles produce revenue for MS, so I don't see this getting better.
There will be a new OS, new SQL, and a new set of problems the next time around.
I expect things to get worse until we get pushed into the cloud.  A stable environment in the cloud is profitable for MS and clients.  I do not think this is the case now outside the cloud. Upgrading applications to remain
on supported products is very costly. And about the only business benefit of the upgrade is that the product remains on a supported platform and gets security updates. Sort of sound like that blackmail virus? I'd rather pay to have a
patch for new features and focus on application upgrades that improve business processes. Now bug fixes can require a major version change - which will have new bugs. I'm ranting because of some head pounding
I've done this week due to a hard coded limitation introduced in SQL 2012 by design. I'll replace the process, but I wonder how long it will work as my SQL related PSH often breaks with a new version of something.  I'll
stop now. Where'd my Prozac go? Next week is new week, life is good, everything will work,....
PS I actually enjoy the work and think MS products are decent; however, our environment does seem to be more frail and less stable due to MS product changes - even if the products are getting better. Better is worse - what an odd thought.
Randy in Marin

IMovie 10.0.1 still shows in App updates

Just went through the huge 2gb download to install the latest iMovie 10.0.1 in Mavericks. It installed, and shows up properly in the "Updates Install in the Last 30 Days" list. iMovie's About display also shows 10.0.1 as the version. Why does the App Store still show it as an update and want me to download and install the 2gb update again? See pic.

Hello there, bediddleby.
The first step to try would be to sign out of the App Store, restart the computer and then log back in to the Mac App Store. The following Knowledge Base article provides information for those steps:
Mac App Store: Sign in and out
http://support.apple.com/kb/PH11499
If the issue persists after you've completed them, the next step would be to remove the iMovie application altogether and then reinstall it. This will not affect your content.
OS X Mavericks: Install, update, and uninstall apps
http://support.apple.com/kb/PH14299
Thanks for reaching out to Apple Support Communities.
Cheers,
Pedro.

What's wrong with the iTunes app updates?

The last days the app update is behaving very strange. One moment there are no updates, then suddenly there are 8 but iTunes cannot find them. And at this moment, there are 41 updates being downloaded while 5 minutes ago there were none. What's going one?
André

I'm having the same problem. I even tried updating through my computer with no success.

How do you clear the recent history list (as this function was lost in one of the last app updates )?

Since this function was apparently lost in one of the last adobe reader app updates, how now are you supposed to clear the recent history, but retain the files on my nexus tablet?

Hello,
That explains why I am no longer able to clear the recent history list...
I understand that removing/deleting the files from my device will remove the files from my list. However this in not ideal for me, as I would like to be able to go back and look at the papers that I have previously read and then be able to clear the recent list. Also, if I can clear the list without removing the files from my device, I can keep track of what I have recently read, and move those files into a second folder on my device to say that I have read the papers at least once. That way I would still have the papers on my device but can clear the list and know that I have read the papers. Thus I really would like a way to clear your history from the recents list, ideally with the option of clearing individual files from the list, as well as a second option to clear all files from the recent list, while retaining the original files on the device.
Thanks and have a good day,
Trevor

How often are the maps in the Maps app updated?

The Maps app couldn't locate a 2 well known stores right off of the highway that have existed for well over a year, possibly 2. The location is seen in the iOS 5 Maps, but there's nothing but an empty location in the iOS 6 app. How frequently are locations updated?!

The satellite imagery on Apple Maps shows that whole area as undeveloped woods. Google shows a brand new building with the nearby streets.
Use the "Report a Problem" button on the Maps to inform Apple of the required update.

IMovie 10.0.7 is the worst app 'update' ever

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