IMovie/iPhoto updates won't install in Mavericks

Hi all,
Since my upgrade to Mavericks last year, two updates have been pending in my software update screen: iMovie and iPhoto (it currently wants to upgrade to versions 10.0.4 and 9.5.1, respectively). However, I am not allowed to upgrade according to the App Store. The updates have been there forever and they annoy me a little bit because of the "updates are available" notification. I finally decided to do something about it today by posting this question.
When I click the update button of either app, the app store first tells me that "The update is not available with this apple ID". Which makes me wonder why they appear as updates in the first place. It's not like I have two ID's or anything. When I click "ok", a different message appears: "We could not complete your request. There was an error in the App Store. Please try again later. (null)".
I hope someone can help me with this issue. It is good to note that I'm from the Netherlands but I've bought an iLife '11 license in the USA when I was there for a few months in 2011 (I had an early 2008 MacBook at that time; Yes, that old white thing). The versions of the software that I'm currently running are iMovie '11 version 9.0.9 (1795) and iPhoto '11 version 9.4.3 (720.91). Furthermore, I'm on a 2013 MacBook Air 13" bought in September 2013 before the Mavericks upgrade and the great freebee deal (I cried a lot). I upgraded to Mavericks and then the update issue appeared. I can update all the other stuff without any problems.
Any thoughts anyone?
Regards,
CounterDesk

To complete my information: I bought a family license on DVD in the USA. I'm not sure where this DVD is at the moment, it got lost in time I guess. The country associated with my Apple ID is the Netherlands. I can't see either iPhoto or iMovie in the Purchases section of the App Store.
I contacted Apple Support as you guys suggested. They checked my account and couldn't find any purchase information. I'm now being referred to the Apple Care people. I now also realise that I never installed the DVD on this Mac. I just presumed that the purchase transferred through my Apple ID.
One thing that does not make sense to me is that I cannot buy iMovie and/or iPhoto. It only allows me to start the updating process while the actual updating is not allowed a few moments later. That's why I thought that the license transferred in the first place...
I'm a computer scientist and this has been my greatest IT mystery so far

Similar Messages

IPhoto 9.1 update won't install

I just bought a new MacBook Pro. It came with iPhoto 11. The iPhoto 9.1 update won't install. It keeps saying that I need iPhoto 9.0 or greater, but I have iPhoto 11. I have not moved iPhoto from its default location. My computer is only 2 days old. I've seen others with this problem, but no real solution. Anyone have any suggestions?

Thanks for your response TD, but this App, iPhoto 11 came already installed on my computer. I registered my computer, but you can't register a product without a serial number. I don't have the iPhoto 11 serial number because it came installed on my computer already. I tried re-installing iPhoto 9.1 after registering my computer and got the same error message. However, I did find out that I hae 90 days of complimentary phone support. So I will be giving Apple a call.

Windows updates won't install

Hello,
I have a remote user whose Windows updates won't install. He has a Dell laptop with Windows 7 Pro 32-bit. You can bring up the update windows and start the install but, at exactly 10 seconds, it just says "Updates failed" and doesn't really give
any more information.
I saw the Windows update service was stopped, I started it and that didn't seem to help. I also tried the update troubleshooter and that didn't do anything. I checked for malware and didn't find any, and he has plenty of disk space. I didn't see
anything in Even Viewer or Reliability Monitor either.
What could it be?
Thanks.
Chris Hansen

Hi Chris,
Firstly, please check if those Windows Update have already installed:
1. Open Windows Update by clicking the Start button. In the search box, type
Update, and then, in the list of results, click Windows Update.
2.In the left pane, click View update history.
3. Click Installed Updates at the top of the page, there check if any Windows Update installed recently.
If there is no any Windows Update installed, try to
reset the Windows Update component to check if it could resolve the issue.
Karen Hu
TechNet Community Support

Windows Updates won't install - Error 0x80072EFD

Question
Windows Updates won’t install. I’m receiving Error 0x80072EFD. What can I do to solve this?
Answer
This particular error means that your computer was not able to connect to the Internet when it tried to install updates. First, check your Internet connection and then try again. If that doesn’t work, try the methods below.
Method A: Make sure that Windows Firewall is turned on, and temporarily disable third-party firewalls
Warning This workaround may make a computer or a network more vulnerable to attack by malicious users or by malicious software such as viruses. We do not recommend this workaround but are providing this information so that you can implement this workaround at your own discretion. Use this workaround at your own risk.
To complete this method, follow these steps.
Step 1: Make sure that Windows Firewall is turned on
To open Windows Firewall, click the Start button, and then click Control Panel. In the search box, type firewall, and then click Windows Firewall.
Click Turn Windows Firewall on or off.
Click On (recommended), and then click OK.
Step 2: Temporarily disable third-party firewalls
Click the Start button, click Control Panel, and then, under System and Security, click Review your computer's status.
Click the arrow button next to Security to expand the section.
Under Firewall, read the firewall status note. This information will indicate which, if any, firewall is installed and whether the firewall is turned on. For example, for ZoneAlarm, the notice will say ZoneAlarm Firewall is currently ON.
Open the third-party firewall application that is listed in the firewall status note, and temporarily disable the firewall. If necessary, refer to the firewall application documentation, or contact the application vendor for more information about how to temporarily disable the application.
Step 3: Try to install the updates again
If this method resolved your issue, follow the steps in Method B, step 2 to re-enable your third-party firewall. You might want to also check for and install any necessary updates to your third-party firewall.
If this method did not resolve your issue, continue with Method B.
Method B: Temporarily disable third-party antivirus software
Warning This workaround may make a computer or a network more vulnerable to attack by malicious users or by malicious software such as viruses. We do not recommend this workaround but are providing this information so that you can implement this workaround at your own discretion. Use this workaround at your own risk.
Note If your third-party firewall is still disabled from Method A, do not open e-mail messages, surf the Web, or use instant messenger at this point.
Step 1: Locate and temporarily disable your third-party antivirus software
Note Windows does not detect all antivirus software, and some antivirus software doesn't report its status to Windows. If your antivirus software is not displayed in Windows Security Center, and you're not sure how to find it, try any of the following:
Look for the antivirus software in the list of programs on the Start menu.
Type the name of the software or the publisher in the Search box on the Start menu.
Look for the software in Action Center:
Click the Start button, click Control Panel, and then, under System and Security, click Review your computer's status.
Click the arrow button next to Security to expand the section.
If Windows can detect your antivirus software, it will be listed under Virus protection.
If the software is turned on, check the Help documentation that was included with the software for information about how to disable it.
Note You may have to look in the application documentation to determine how to do this.
Step 2: Check for Windows Updates
As soon as the antivirus software is temporarily disabled, visit the Windows Update or Microsoft Update site again, and try to download and install updates.
If this method resolved your issue, and you were able to install the updates successfully, you should re-enable your third-party antivirus software.
If this method did not resolve your issue, continue with Method C.
Method C: Disable software accelerator programs
Disable any software accelerator programs that may be running. Some examples of these programs are file download accelerators and Internet speed accelerators.
Note If your third-party firewall is still disabled from Method B, do not open e-mail messages, surf the Web, or use instant messenger at this point.
Step 1: Disable software accelerator programs
To do this, select from the following options:
See the documentation that was included with the program.
View the Help files for your program.
Contact the program vendor. For information about how to contact the program vendor, visit the following Microsoft Web site:
http://support.microsoft.com/gp/vendors
Step 2: Install Updates
As soon as the software accelerator program is disabled, visit the Windows Update or Microsoft Update site again, and try to download and install updates.
If this method resolved your issue, you should enable the software accelerator programs that you disabled in Step 1.
If this method did not resolve your issue, continue with Method E.
Method D: Add the Windows Update Web site and the Microsoft Update Web site to the Trusted Sites list
Note If your third-party firewall is still disabled from Method A, do not open e-mail messages, surf the Web, or use instant messenger at this point.
To add the Windows Update Web site and the Microsoft Update Web site to the Trusted Sites list, follow these steps:
Start Windows Internet Explorer.
On the Tools menu, click Internet Options.
Note If you are using Internet Explorer 7, and the menu is not available, press the ALT key on your keyboard to access the Internet Explorer Menu.
Click the Security tab, and then click Trusted Sites.
Click Sites, and then click to clear the Require server verification (https for all sites in this zone check box.
In the Add this Web site to the zone box, type the following addresses, and then click Add after you type each address:
http://update.microsoft.com
http://windowsupdate.microsoft.com
Click OK two times.
Try to install the updates again.
If this method resolved your issue and you were able to install updates successfully, you should re-enable your third-party firewall if it is still disabled. To do this, see step 2 in Method A.
For more methods and advanced troubleshooting techniques, see You may encounter temporary connection-related errors when you use Windows Update or Microsoft Update to install updates.

Mark, I've just been through this update issue with two installations. In my case, it seemed intertwined with authentification and indexing not working, either. Upon a transfer of my system disk to new hardware I got hit with the issue and couldn't fix it. Which is why I did a clean install of Win7 ultimate 64bit on my T61p. The install (including update) worked great until I ran the intel matrix storage manager update. This broke windows update. If you surf the web, and include "intel rapid storage manager" or "intel matrix storage manager" and "Windows update fails", you'll see that a lot of folks feel that the intel driver (or how windows handles it) is what breaks update. I tracked this down to a driver, iastor.sys, in windows\system32\drivers. I was able to fix my Window Update by copying an iastor.sys from another recently built machine (should be exactly the same, but this was my wife's T510, but still Win 7 Pro 64) to overwrite the iastor.sys that the intel update changed. To be clear: I couldn't get windows update or indexing to work. I overwrote* the "bad" iastor.sys with one that worked on another computer. Rebooted. Update worked. I just wanted to point out that instead of blindly installing updates to fix problems, folks should be aware that sometimes the update is the problem. Especially as these systems are off warranty and the drivers are not being updated. I've asked elsewhere, so let me ask here: Where is the System Interface Driver for t61p? Not listed anywhere on site, links on the web referring to it are all broken. Is the System Interface Driver now part of another driver program? Thanks! Jim T61p, Win 7 Ultimate 64bit, and T510, Win 7 Pro 64bit

10.6.8 update won't install gets half way through then just freezes spinning beach ball for 4 hours any ideas y. Tried and restarted 3 times already does the same thing each time have to hold down the power button to restart

10.6.8 update won't install gets half way through then just freezes spinning beach ball for 4 hours any ideas y. Tried and restarted 3 times already does the same thing each time have to hold down the power button to restart. Anyone can help

Ok will check, as of right now I have 82.57gb free, that's plenty of space will check the disk though using disk utility. Also I am now downloading the update from the apple website instead of going through software update

Ockeim getting problem in imovie & iphoto update.my 1st id is bld,i changed my id but during update it is showing my previous id.please help me how should i update my app by new id.

im getting problem in imovie & iphoto update.my 1st id is blocked,i changed my id but during update it is showing my previous id.please help me how should i update my app with my new id.

Contact App Store support. There's a link on the right hand side of the App Store Window. They're the only ones who can sort out account issues.

10.4 update won't install

latest iTunes update won't install correctly. Says to shut down iTunes for update to complete. I've made sure 3 times that iTunes was not opened.

I'm having the same problem with Windows 7 and cannot download direct from the website.

Updates won't install,billing info wrong

Updates won't install,keeps saying problem with billing info,then there was a problem with a previous payment,but I can't find out what is was.

You'll have to update your billing info from itunes, here's a guide on how to do it on iOS http://support.apple.com/kb/ht1918?viewlocale=nl_nl . It may be that there weren't suffecent funds at the time of the last purchase, in which case you'll just have to varify the three digit security code. Hope it helps!

Illustrator update won't install, even after uninstalling and retrying multiple times.

Illustrator update won't install, even after uninstalling (using the "Uninstall Adobe Illustrator CS6" app and retrying (using Adobe Application Manager}multiple times. Now I can't open AI CS6 at all.
The error message I get in Application Manager is:
"Application could not be found. Restore in case it was trashed/moved to a different volume. Reinstall the application otherwise (U44M1P2B)"
Help!

Can you please try installing the Adobe Application Manager from http://www.adobe.com/support/downloads/detail.jsp?ftpID=4774.
If that doesn't work then the safest course would be to remove all Adobe Creative Software using the uninstallers located in Applications/Utilities/Adobe Installers. This should then remove the Adobe Application Manager folder also inside Utilities. Once the software is completely uninstalled and the Adobe Application Manager is removed then you should be able to reinstall from https://creative.adobe.com/.

New update won't install on my Dell Laptop Windows 7. Even tried from the iTunes website. Now all of my access is gone. What must I do?

New update won't install on my Dell Laptop Windows 7. Even tried from the iTunes website. Now all of my access is gone. What must I do?

Hello SandyJeanne,
Thanks for using Apple Support Communities.
For more information on this, take a look at:
iTunes 11.1.4 for Windows: Unable to install or open
http://support.apple.com/kb/TS5376
Check for .dll files
Go to C:\Program Files (x86)\iTunes and C:\Program Files\iTunes and look for .dll files.
If you find QTMovie.DLL, or any other .dll files, move them to the desktop.
Reboot your computer.
Note: Depending on your operating system, you may only have one of the listed paths.
Uninstall and reinstall iTunes
Uninstall iTunes and all of its related components.
Reboot your computer. If you can't uninstall a piece of Apple software, try using the Microsoft Program Install and Uninstall Utility.
Re-download and reinstall iTunes 11.1.4.
Best of luck,
Mario

Jam Pack 4 update won't install

I've resinstalled *Jam Pack 4* 1.0 and went to Apple's site and downloaded the 1.0.1 update to correct some sound quality issues. However, the update won't install. I keep getting the message, "There is nothing to install," when I get to that step in the installation process. I see in an archived area others have had this problem as well with this Jam Pack 4 update. Why won't the update install?
Any help out there for this?

try repairing permissions:
http://www.bulletsandbones.com/GB/Tutorials.html#repairingpermissions

IPhoto 7.1 update won't install

I have installed the iLife 08 update but still cannot get iPhoto 7.1 to install. I get message telling me that an eligible iPhoto application cannot be found in the Applications folder. iPhoto 7.0 is there. Why won't the update recognize it?

I reinstalled iPhoto 7 and now it updated just fine. But when I went to the Apps folder to confirm it is now v7.1, 2 copies of iPhoto were there. One named iPhoto 7 (the one that would not update) and the new one, named just iPhoto. Apparently, my problem arose from renaming iPhoto (version 7) to iPhoto 7 so it could coexist in the apps folder with iPhoto 6.
All is now well on my MacBook Pro--thank you for your time and help.

IMovie/iPhoto updates everytime!

Everytime I have a new update in AppStore, iMovie/iPhoto will update aswell, but I've already updated both!? I've to re-update them everytime! Kind of wierd!
/Lumi

Welcome to the Apple Support Communities
First of all, did you buy a second-hand Mac? If you bought a second-hand Mac, it's normal that you can't update those apps because they are registered to the Apple ID of its first owner. The only solution is to buy iLife '11 in a DVD and install the applications again.
If not, those applications may be hidden, so you have to unhide them in order to update these applications > http://support.apple.com/kb/ht4928

How do i install iPhoto on a clean install of mavericks

My macbook was getting extremely slow so i did a clean install of mavericks. Now i don't have iPhoto. I have the original install dvd, but when I try the applications install dvd it just ejects it after a few seconds. I can't find anyplace on the app store where i can download a version for mavericks.

a little clarification. The original install dvd is 10.5.5. I installed mavericks over the net.

10.8.4 Update won't install

I have tried numerous times to install this latest update. It downloads, installs, and then restarts - and then when it comes back up - it is still on 10.8.3 and it shows I have an update to install! What the heck - I have tried to get this update installed for two weeks now thinking it would get fixed somehow on the Apple site or something, but no, it still won't install properly.
Is anyone else having this issue or is it just me. Thanks.

Click here and download it.
(85195)

IMovie/iPhoto updates won't install in Mavericks

Similar Messages

Maybe you are looking for