IMovie/Pages/Keynote etc. cost money on my new iPhone 5C. Why?

I bought my iPhone on January 8, 2014. I checked Appstore for iMovie, Pages, Keynote, etc, and they were for free.
But today, after I linked my Apple ID to my VISA, they suddenly cost money. Why?

It's the same account that you activated your phone with, and you haven't changed countries ? If it is and you haven't then you could try tapping on your id at the bottom of the Featured tab in the App Store app and log out and then log back in and see if they then show as free.

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    After updating to the latest IOS 8 on my ipad / iphone etc I do not have any documents on pages, keynotes etc. I have them on my iphone 5S and I can log in on my pc and see al the documents. I have icloud turned on and idrive.
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    Did you have iCloud photo stream turned on for photos?  If you did, then you can view your photos at iCloud.com.  If you can verify that they are all there, you can do the factory reset.  Once you turn on iCloud again after the reset, the photos won't be on the phone but they will still be in the photo stream which you can view on the device.  You should be able to copy the photos down to the computer from iCloud.  On an Apple Mac computer, iPhoto can view photo stream and you can download photos there too.
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  • Why can I not install the iWorks collection (numbers, pages, keynote etc) for FREE?

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  • Pages, Keynote etc

    I purchased a new iPad Air a week ago and I understood that Keynote and Pages came as a free addition with the purchase. However, those apps do not seem to be pre-loaded and on-line queries merely direct you to iTunes where you can download the apps - for a price!!
    Perhaps Apple would care to define "free" or give a simple explanation as to how these apps can be accessed as advertised.

    After activating your iPad, go to the App Store and search for your free apps:
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    5. iMovie
    6. GarageBand
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  • Using Symbol Font in Pages/Keynote etc.

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    ilovedoggies wrote:
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    Process:         iPhoto [1414]
    Path:            /Applications/iPhoto.app/Contents/MacOS/iPhoto
    Identifier:      com.apple.iPhoto
    Version:         9.2 (9.2)
    Build Info:      iPhotoProject-626000000000000~2
    Code Type:       X86 (Native)
    Parent Process:  launchd [141]
    Date/Time:       2011-10-15 08:31:56.218 +0200
    OS Version:      Mac OS X 10.7.2 (11C74)
    Report Version:  9
    Interval Since Last Report:          40865 sec
    Crashes Since Last Report:           48
    Per-App Interval Since Last Report:  102 sec
    Per-App Crashes Since Last Report:   29
    Anonymous UUID:                      FCB0EFAA-6B4B-404F-B8DD-4FAC454F671F
    Crashed Thread:  0  Dispatch queue: com.apple.main-thread
    Exception Type:  EXC_BAD_ACCESS (SIGSEGV)
    Exception Codes: 0x000000000000000d, 0x0000000000000000
    VM Regions Near 0:
    --> __PAGEZERO             0000000000000000-0000000000001000 [    4K] ---/--- SM=NUL  /Applications/iPhoto.app/Contents/MacOS/iPhoto
        __TEXT                 0000000000001000-0000000000d1b000 [ 13.1M] r-x/rwx SM=COW  /Applications/iPhoto.app/Contents/MacOS/iPhoto
    Application Specific Information:
    objc[1414]: garbage collection is OFF
    Thread 0 Crashed:: Dispatch queue: com.apple.main-thread
    0   com.apple.AppKit                        0x98202076 -[NSATSLineFragment initWithTypesetter:] + 0
    1   com.apple.AppKit                        0x98085e97 -[NSATSTypesetter layoutParagraphAtPoint:] + 155
    2   com.apple.AppKit                        0x986d6f31 -[NSTypesetter _layoutGlyphsInLayoutManager:startingAtGlyphIndex:maxNumberOfLineFragments:maxC haracterIndex:nextGlyphIndex:nextCharacterIndex:] + 3196
    3   com.apple.AppKit                        0x98084c66 -[NSTypesetter layoutCharactersInRange:forLayoutManager:maximumNumberOfLineFragments:] + 220
    4   com.apple.AppKit                        0x98084ac3 -[NSATSTypesetter layoutCharactersInRange:forLayoutManager:maximumNumberOfLineFragments:] + 1215
    5   com.apple.AppKit                        0x98083065 -[NSLayoutManager(NSPrivate) _fillLayoutHoleForCharacterRange:desiredNumberOfLines:isSoft:] + 821
    6   com.apple.AppKit                        0x98082b6f -[NSLayoutManager(NSPrivate) _fillLayoutHoleAtIndex:desiredNumberOfLines:] + 237
    7   com.apple.AppKit                        0x980812d9 _NSFastFillAllLayoutHolesUpToEndOfContainerForGlyphIndex + 492
    8   com.apple.AppKit                        0x98081010 -[NSLayoutManager textContainerForGlyphAtIndex:effectiveRange:] + 162
    9   com.apple.AppKit                        0x98080e6c -[NSLayoutManager glyphRangeForTextContainer:] + 293
    10  com.apple.AppKit                        0x98125e7b -[NSStringDrawingTextStorage usedRectForTextContainer:] + 142
    11  com.apple.AppKit                        0x980758c5 -[NSAttributedString(NSExtendedStringDrawing) boundingRectWithSize:options:] + 1418
    12  com.apple.AppKit                        0x980976ed _NSGetTextCellBoundingRect + 784
    13  com.apple.AppKit                        0x980c4b53 -[NSCell cellSizeForBounds:] + 330
    14  com.apple.AppKit                        0x980c49e7 -[NSTextFieldCell cellSizeForBounds:] + 469
    15  com.apple.prokit                        0x01a5c961 -[NSProTextFieldCell cellSizeForBounds:] + 940
    16  com.apple.iLifeKit                      0x0196e316 -[IPKTextFieldCell cellSizeForBounds:] + 70
    17  com.apple.AppKit                        0x980e7bd2 -[NSCell cellSize] + 61
    18  com.apple.AppKit                        0x9811de72 -[NSControl sizeToFit] + 47
    19  com.apple.iLifeKit                      0x01963506 -[IPKToolbarItemView labelMinWidth] + 38
    20  com.apple.iLifeKit                      0x01982563 -[IPKToolbarItemView widthNeeded] + 243
    21  com.apple.iLifeKit                      0x01963463 -[IPKToolbarItemView updateMinWidth] + 35
    22  com.apple.iLifeKit                      0x01962a46 -[IPKToolbarItemView _correctViewFrame] + 86
    23  com.apple.iLifeKit                      0x0196277a -[IPKToolbarItemView _updateLabelField] + 410
    24  com.apple.iLifeKit                      0x01962314 -[IPKToolbarItem setLabel:] + 148
    25  com.apple.iLifeKit                      0x01961cae +[IPKToolbarItem itemWithView:label:] + 206
    26  com.apple.iPhoto                        0x0001bdf6 0x1000 + 110070
    27  com.apple.iPhoto                        0x0001af09 0x1000 + 106249
    28  com.apple.iPhoto                        0x0001a603 0x1000 + 103939
    29  com.apple.iPhoto                        0x0001a4bb 0x1000 + 103611
    30  com.apple.iPhoto                        0x0001a229 0x1000 + 102953
    31  com.apple.iPhoto                        0x0001966a 0x1000 + 99946
    32  com.apple.AppKit                        0x97fe7df7 -[NSCustomObject nibInstantiate] + 385
    33  com.apple.AppKit                        0x97fe7c06 -[NSIBObjectData instantiateObject:] + 271
    34  com.apple.AppKit                        0x97fe6dd1 -[NSIBObjectData nibInstantiateWithOwner:topLevelObjects:] + 349
    35  com.apple.AppKit                        0x97fdcf3f loadNib + 380
    36  com.apple.AppKit                        0x97fdc587 +[NSBundle(NSNibLoading) _loadNibFile:nameTable:withZone:ownerBundle:] + 841
    37  com.apple.AppKit                        0x97fdc233 +[NSBundle(NSNibLoading) loadNibFile:externalNameTable:withZone:] + 154
    38  com.apple.AppKit                        0x981d7eb1 -[NSWindowController loadWindow] + 240
    39  com.apple.AppKit                        0x981d7c4f -[NSWindowController window] + 81
    40  com.apple.AppKit                        0x981d7aac -[NSWindowController showWindow:] + 36
    41  com.apple.iPhoto                        0x000175f7 0x1000 + 91639
    42  com.apple.AppKit                        0x981d7a65 -[NSDocument showWindows] + 116
    43  com.apple.iPhoto                        0x0001759c 0x1000 + 91548
    44  com.apple.AppKit                        0x983cd1d9 -[NSDocumentController(NSDeprecated) openUntitledDocumentOfType:display:] + 135
    45  com.apple.iPhoto                        0x00016e0d 0x1000 + 89613
    46  com.apple.AppKit                        0x981d3e7c -[NSDocumentController openUntitledDocumentAndDisplay:error:] + 149
    47  com.apple.AppKit                        0x97fd8918 -[NSDocumentController(NSInternal) _openUntitled] + 128
    48  com.apple.AppKit                        0x97fd86f3 -[NSApplication _doOpenUntitled] + 433
    49  com.apple.AppKit                        0x97fd853a __-[NSApplication(NSAppleEventHandling) _handleAEOpenEvent:]_block_invoke_2 + 36
    50  com.apple.AppKit                        0x97fd7fd3 -[NSApplication _whenReopeningIsAllowedDo:] + 162
    51  com.apple.AppKit                        0x97fd81e7 __-[NSApplication(NSAppleEventHandling) _handleAEOpenEvent:]_block_invoke_1 + 249
    52  com.apple.AppKit                        0x97fd80e7 __-[NSDocumentController(NSInternal) _autoreopenDocumentsWithCompletionHandler:]_block_invoke_2 + 126
    53  com.apple.AppKit                        0x97fd7fd3 -[NSApplication _whenReopeningIsAllowedDo:] + 162
    54  com.apple.AppKit                        0x97fd7cd0 -[NSDocumentController(NSInternal) _autoreopenDocumentsWithCompletionHandler:] + 717
    55  com.apple.AppKit                        0x97fd7758 -[NSApplication _reopenWindowsAsNecessaryIncludingRestorableState:registeringAsReady:completion Handler:] + 300
    56  com.apple.AppKit                        0x97fd7623 -[NSApplication(NSAppleEventHandling) _reopenWindowsIfNecessaryWithAppleEvent:completionHandler:] + 260
    57  com.apple.AppKit                        0x97fd7506 -[NSApplication(NSAppleEventHandling) _handleAEOpenEvent:] + 259
    58  com.apple.AppKit                        0x97fd722e -[NSApplication(NSAppleEventHandling) _handleCoreEvent:withReplyEvent:] + 377
    59  com.apple.CoreFoundation                0x95cc1548 -[NSObject performSelector:withObject:withObject:] + 72
    60  com.apple.Foundation                    0x9c78e21a __-[NSAppleEventManager setEventHandler:andSelector:forEventClass:andEventID:]_block_invoke_1 + 121
    61  com.apple.Foundation                    0x9c78cfcd -[NSAppleEventManager dispatchRawAppleEvent:withRawReply:handlerRefCon:] + 476
    62  com.apple.Foundation                    0x9c78cda1 _NSAppleEventManagerGenericHandler + 234
    63  com.apple.AE                            0x9c3bd045 aeDispatchAppleEvent(AEDesc const*, AEDesc*, unsigned long, unsigned char*) + 202
    64  com.apple.AE                            0x9c3a6b67 _ZL25dispatchEventAndSendReplyPK6AEDescPS_ + 43
    65  com.apple.AE                            0x9c3a6a54 aeProcessAppleEvent + 253
    66  com.apple.HIToolbox                     0x916cdfea AEProcessAppleEvent + 103
    67  com.apple.AppKit                        0x97fd42af _DPSNextEvent + 1301
    68  com.apple.AppKit                        0x97fd38ab -[NSApplication nextEventMatchingMask:untilDate:inMode:dequeue:] + 113
    69  com.apple.AppKit                        0x97fcfc22 -[NSApplication run] + 911
    70  com.apple.AppKit                        0x9826418a NSApplicationMain + 1054
    71  com.apple.iPhoto                        0x000114d0 0x1000 + 66768
    72  com.apple.iPhoto                        0x00010ad9 0x1000 + 64217
    Thread 1:: Dispatch queue: com.apple.libdispatch-manager
    0   libsystem_kernel.dylib                  0x94a1e90a kevent + 10
    1   libdispatch.dylib                       0x90311c58 _dispatch_mgr_invoke + 969
    2   libdispatch.dylib                       0x903106a7 _dispatch_mgr_thread + 53
    Thread 2:
    0   libsystem_kernel.dylib                  0x94a1e02e __workq_kernreturn + 10
    1   libsystem_c.dylib                       0x94004ccf _pthread_wqthread + 773
    2   libsystem_c.dylib                       0x940066fe start_wqthread + 30
    Thread 3:
    0   libsystem_kernel.dylib                  0x94a1d83e __psynch_cvwait + 10
    1   libsystem_c.dylib                       0x94006e78 _pthread_cond_wait + 914
    2   libsystem_c.dylib                       0x94006f7b pthread_cond_timedwait_relative_np + 47
    3   com.apple.Foundation                    0x9c7e3507 -[NSCondition waitUntilDate:] + 427
    4   com.apple.Foundation                    0x9c7a992a -[NSConditionLock lockWhenCondition:beforeDate:] + 294
    5   com.apple.Foundation                    0x9c7a97fe -[NSConditionLock lockWhenCondition:] + 69
    6   com.apple.proxtcore                     0x0175c702 -[XTMsgQueue waitForMessage] + 50
    7   com.apple.proxtcore                     0x0175b6b0 -[XTThread run:] + 416
    8   com.apple.Foundation                    0x9c7b0f7d -[NSThread main] + 45
    9   com.apple.Foundation                    0x9c7b0f2d __NSThread__main__ + 1582
    10  libsystem_c.dylib                       0x94002ed9 _pthread_start + 335
    11  libsystem_c.dylib                       0x940066de thread_start + 34
    Thread 4:
    0   libsystem_kernel.dylib                  0x94a1e02e __workq_kernreturn + 10
    1   libsystem_c.dylib                       0x94004ccf _pthread_wqthread + 773
    2   libsystem_c.dylib                       0x940066fe start_wqthread + 30
    Thread 5:
    0   libsystem_kernel.dylib                  0x94a1bc22 mach_msg_trap + 10
    1   libsystem_kernel.dylib                  0x94a1b1f6 mach_msg + 70
    2   com.apple.CoreFoundation                0x95c560ea __CFRunLoopServiceMachPort + 170
    3   com.apple.CoreFoundation                0x95c5f214 __CFRunLoopRun + 1428
    4   com.apple.CoreFoundation                0x95c5e8ec CFRunLoopRunSpecific + 332
    5   com.apple.CoreFoundation                0x95c5e798 CFRunLoopRunInMode + 120
    6   com.apple.Foundation                    0x9c75d607 -[NSRunLoop(NSRunLoop) runMode:beforeDate:] + 273
    7   com.apple.proxtcore                     0x0175daed -[XTRunLoopThread run:] + 509
    8   com.apple.Foundation                    0x9c7b0f7d -[NSThread main] + 45
    9   com.apple.Foundation                    0x9c7b0f2d __NSThread__main__ + 1582
    10  libsystem_c.dylib                       0x94002ed9 _pthread_start + 335
    11  libsystem_c.dylib                       0x940066de thread_start + 34
    Thread 6:
    0   libsystem_kernel.dylib                  0x94a1bc22 mach_msg_trap + 10
    1   libsystem_kernel.dylib                  0x94a1b1f6 mach_msg + 70
    2   com.apple.CoreFoundation                0x95c560ea __CFRunLoopServiceMachPort + 170
    3   com.apple.CoreFoundation                0x95c5f214 __CFRunLoopRun + 1428
    4   com.apple.CoreFoundation                0x95c5e8ec CFRunLoopRunSpecific + 332
    5   com.apple.CoreFoundation                0x95c5e798 CFRunLoopRunInMode + 120
    6   com.apple.Foundation                    0x9c75d607 -[NSRunLoop(NSRunLoop) runMode:beforeDate:] + 273
    7   com.apple.proxtcore                     0x0175daed -[XTRunLoopThread run:] + 509
    8   com.apple.Foundation                    0x9c7b0f7d -[NSThread main] + 45
    9   com.apple.Foundation                    0x9c7b0f2d __NSThread__main__ + 1582
    10  libsystem_c.dylib                       0x94002ed9 _pthread_start + 335
    11  libsystem_c.dylib                       0x940066de thread_start + 34
    Thread 7:
    0   libsystem_kernel.dylib                  0x94a1e02e __workq_kernreturn + 10
    1   libsystem_c.dylib                       0x94004ccf _pthread_wqthread + 773
    2   libsystem_c.dylib                       0x940066fe start_wqthread + 30
    Thread 0 crashed with X86 Thread State (32-bit):
      eax: 0x98202076  ebx: 0x00000101  ecx: 0x00002060  edx: 0x00000000
      edi: 0x02bee3f0  esi: 0x9806afc3  ebp: 0xbfffdf28  esp: 0xbfffddbc
       ss: 0x00000023  efl: 0x00010246  eip: 0x98202076   cs: 0x0000001b
       ds: 0x00000023   es: 0x00000023   fs: 0x00000000   gs: 0x0000000f
      cr2: 0xacc65af0
    Logical CPU: 0
    Binary Images:
        0x1000 -   0xd1afeb  com.apple.iPhoto (9.2 - 9.2) <03D5B821-A71D-3D46-8CE0-9E707BC20430> /Applications/iPhoto.app/Contents/MacOS/iPhoto
      0xe83000 -   0xf63fe7  org.python.python (2.6.7 - 2.6.7) <61DBA92A-C39A-3A52-86F2-59CF9D310CB4> /System/Library/Frameworks/Python.framework/Versions/2.6/Python
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