Impact of Infinity

They are just finishing off upgrading my local exchange to infinity which I understand will be offered from next March.
Since we currently get on average 4.5Mb download and .7 Mb upload and are not heavy internet users we probably won't rush to upgrade to infinity.
But my question is this. Post infinity upgrade at the exchange and I presume the connection of fibre optic to the green box in my street, does all traffic go down fibre optic from the exchange to the cabinet or is the old copper wire retained?  
If all traffic does go down f/o does this have an implication for improved adsl speeds for luddites like me who do not upgrade to infinity as there might be less signal problems? And if the old copper is kept for us luddites, might again this mean an improvement if people move to Infinity and f/o and leave the old copper to us?
Just curious (to know, that is).

Infinity goes by fibre to the cabinet then by copper from the cabinet to the home.
I don't know if ADSL speeds will increase but I am still on ADSL and I have noticed that since the uptake of Infinity by just about everybody but me, I don't suffer from any drop in speed at the peak times.
I expect this is because there is less congestion on the old steam driven ADSL. Like you this more than serves my use of the Internet. I can stream movies, my son can play games and my wife can watch iplayer all at the same time and there are no problems or stuttering.

Similar Messages

  • Difference between noise margin and noisy line

    Hi
    This issue has always bugged me. Am transferring to BT Infinity next week from Sky and have mixed feelings. We live a fair way from the exchange so line attenuation is a problem but we mange to get 3.5-4Mb with absolutely zero outage using the Sky unlimited package. Our current router stats are posted below and I woud be grateful for your interpration of the noise margin figs. Is the 7db download commensurate with a quite and stable connection that bodes well for Infinity? I'm curious cos our phone line is noisy with much background niose despite the fact that we don't have any fancy gadgets and use filters just about everywhere.
    I'd just like your views on noise on the line versus noise margin for broadband and how each might impact on Infinity when we're connected next week.
    Many thanks for your time.
    Router StatisticsSystem Up Time: 05:44:16
    Port Status TxPkts RxPkts Collisions Tx B/s Rx B/s Up Time
    WANPPPoA
    403055
    369851
    0
    14261
    13203
    05:42:39
    LAN100M/Full
    370239
    415781
    0
    13527
    14890
    05:44:11
    WLAN11M/54M
    8864
    0
    0
    150
    0
    05:43:58
    ADSL Link Downstream Upstream
    Connection Speed4093 kbps
    796 kbps
    Line Attenuation51 db
    28 db
    Noise Margin4 db
    14 db

    Enter your attenuation here  http://www.kitz.co.uk/adsl/max_speed_calc.php
    Results are approximate
    If any post helps tick the star box on the left
    Just cause Im paranoid dont mean they are not out to get me

  • Ask the Expert Live Discussion – BT Infinity

    Hi All
    I’m pleased to announce our next live discussion with some BT experts!  It’s on a subject that is of great interest to many of you – BT Infinity!  We’ve recently announced the changes to the BT Infinity service and thought it was a great chance to get our Infinity experts on to the community to tell you a bit more about that and answer any Infinity related questions you may have.
    Our experts Charles and Martin will be chatting with you on Tuesday 15th May at 7pm.
    The format is pretty simple – simply come back here on that date and the box you see below will turn into an area where you can submit your questions.  Enter your email address in the reminder section  so you don't miss any of the chat.
    BT Infinity Expert Chat Transcript
    (05/15/2012) 
    7:00
    KerryG: 
    Hi Everyone, let’s get the chat started! Welcome to our live discussion with our BT Infinity experts.
    7:01
    KerryG: 
    Today we are joined by Charles and Martin from the Infinity team. Welcome everyone!        
    7:01
     KerryG: 
    Today’s chat is tech focused on BT Infinity, so if you have any individual service queries, we can’t answer them during the chat, sorry. Those queries can be raised in the forum as normal. This chat is focused on the Infinity service itself, all comments will be moderated and the usual forum terms apply.
    7:01
    Charles: 
    Hi everyone!                                                                                                              
    7:02
    KerryG: 
    We have our first question...                                                                                        
    7:03
    Comment From GedGed:
    my wired infinity speed is 54 kps but I can only get 20 when wireless - any way I can improve the wireless speed - Thanks 
    7:04
    KerryG: 
    We're typing up the answers, so bear with us as we get the answers through to you...      
    7:05
    Charles: 
    Hi Ged 
    • Upgrade your computer to ‘N’ standard wireless hardware. If needed, buy a suitable N wireless adaptor from BT atwww.bt.com/nwireless 
    • Keep your computer streamlined eg. by running our ‘PC Healthcheck’ app (part of BT’s Desktop Help software atwww.bt.com/desktophelp) 
    • Reserve wireless for mobile devices, use Ethernet for main computer 
    • Consider powerline adaptors for longer ranges 
    7:05
    Comment from
    john 46
    hi all                                                                                                            
    7:06
    KerryG: 
    Hi gooch - thanks for your question, but this is an Infinity tech chat so we need to keep it on topic if you post in the Phones board there's lots of helpful community members that will help you out with your query 
    7:07
    Comment From Neil Potter
    How soon after an exchange goes live with Infinity will BT allow other providers to sell Fibre To The Cabinet services from that exchange? My existing ISP is waiting to announce pricing details to me so I can make an informed choice. Thanks
    7:08
    KerryG: 
    Hi John Good to see you on the chat - who else is here?                                              
    7:09
    Comment From Chris
    Hello world.                                                                                                    
    7:10
    Comment From Helen
    hi all.                                                                                                                
    7:11
    Comment From Paul
    Are we able to get fastpath on BT infinity,or will this ever be available ?               
    7:12
    Martin S.: 
    i Neil. When Openreach enables an exchange for fibre, all internet service providers are able to use that service equally - so other ISPs should be able to offer their fibre products at the same time as BT Retail's Infinity product
    7:12
    KerryG: 
    Thanks for all the great questions coming through guys... answers being typed as we speak!
    7:13
    Charles: 
    Hi Paul, We don't support Fastpath on BT infinity at the moment, I'm afraid.                   
    7:13
    Comment From Helen
    I've recently upgraded to Infinity 2. The ethernet connection is fine, but the wifi is constantly dropping. I have an old Homehub 2 , which we had for total broadband, will it work, so I can test the wifi.
    7:14
    Comment From Simon
    Hi all                                                                                                      
    7:15
    Martin S.: 
    Neil - also its worth remembering that when an exchange is enabled for fibre, this does not automatically mean that all cabinets and lines connected to that exchange are also enabled, which might explain if your exchange has been enabled but your line is not appearing as eligible yet
    7:16
    Comment From Kevin
    Whats the upgrade path from fttc to fttp does it mean a new contract or can we just expect it to migrate?
    7:17
    KerryG
    Out of interest...are those on the chat existing Infinity customers or people thinking about it?
    7:18
    Charles
    Hi Helen, your wireless should work ok on your Hub 2, though our more recent Hub 3 is better. If you're expereincing drop outs, it's usually a sign of radio interference. Have you any powerline adaptors you could use instead?
    7:18
    Comment From Neil Potter
    Thanks Martin - Workmen recently dug up the path outside my driveway to install FTTC so I know it's there  My exchange goes live on 30th June - I can't wait!I have another question: I'm in the process of consolidating my TV, Telephone and Broadband into one bundle. The "BT Vision Unlimited" looks ideal.
    7:19
    Comment From Paul
    Is there a estimated date that fast path will be available ?                                           
    7:19
    Martin S.
    Hi Kevin - Due to the structure of how fibre has been deployed, your line will either be FTTC or FTTP; there is no way to change your technology type. If you mean 'how do you move to the faster 80mb product (on FTTC)?', this can be done using the links on BT.com
    7:19
    Comment From Helen
    I'm an existing customer.                                                                                       
    7:19
    Charles
     No, 'fraid not, Paul.                                                                                                    
    7:19
    Comment From Neil Potter
    thinking about re-joining BT just for Infinity product(s)                                    
    7:19
    Comment From Paul
    existing customer here                                                                                     
    7:20
    Comment From Chris
    I've recently ordered my Infinity package, installation is due the 22nd.            
    7:20
    KerryG
    Great to see you all on here... roll on the 22nd for you Chris                                             
    7:20
    Comment From Kevin
    Why are you fitting 2 separate items a modem and a wireless router? cant we have a combined unit, without the need for 2 adaptors and sockets its not the tidiest install
    7:21
    Comment From Chris
    Regarding the Infinity installation, is it mandatory for the BT O/R Engineerer to have access to your PC?
    7:22
    Martin S.
    Hi Chris - It is not mandatory, but we recommend allowing the engineer to show you on your own equipment your fantastic new speeds!
    7:22
    Comment From Simon
    hi, im trying to setup port forwarding to my old draytek, as it has more powerful wirelelss capabaility then the bt homehub, is it possible
    7:23
    KerryG
    Hi Simon - that sounds like a great question for the forum boards, the Draytek is not a BT product so we can go into detail here in this chat, but there will be lots of people who i'm sure can help in the forum.
    7:24
    Charles
    Evening Kevin, for BT Infinity is based on thecurrent FTTC product offered by BT Openreach, which comprises the VDSL modem provided by Openreach and the Home Hub 3 provided by Retail. If/when Openreach move to supporting a single box solution, then we would look to moving to that. Openreach will shortly be trialling this.
    7:24
    Comment From Helen
    I've already checked there's nothing interfering with the Hub.                              
    7:24
    Comment From Helen
    I don't have a Hub3, both the one that is currently connected, and the old one I have in the box are Hub 2.
    7:25
    Comment From Chris
    Yes, going from 3mb to an estimated 50mb+ is quite the upgrade, I would even be happy if it was merely a 10MB upgrade. - If I remember correctly FTTC is around(if not the same) price as standard broadband these days.
    7:26
    Charles
    Helen - could you post your issue in the Bt Infinity forum and one of our mods will look into this for you.
    7:26
    Comment From Kevin
    My install is planned for the 28th May my question is i have my master socket downstairs directly below the room i want my fttc modem installed is it possible to have the modem upstairs with the extension cable ?
    7:27
    Comment From Mike B
    I have an istalation question. I understand that the modem for Infinity needs to be sited close to the BT phone socket. Am I right in thinking that the modem is then connected via a Cat 5/6 cable to the wireless router situated elsewhere in the house? Does this impact on the speed?
    7:27
    Comment From Helen
    Ok charles, I will do..                                                                                    
    7:28
    Comment From Neil Potter
    On the subject of Powerline Adaptors (PA's) - I have a unique setup here at home whereby I would need to utilise 4 x PA's. Are there any known performance issues sharing data, experiencing latency or dropped packets from Desktop PC's all connected via PA's at the same time?
    7:28
    Martin S.
    Kevin / Mike B: The engineer can use an extension cable up to 30m long to help position your equipment where you want it - this should not affect your speed.
    7:29
    Comment From Eric Simpson
    I have bt broadband .. I am currently getting 3M download. I have two "estimates" from the BT site. One says I should get between 10-17 ... the other which does some sort of check/diagnostic (and appears to be the real thing) says I should get between 1-4. We are meant to get Infinity next month. How would that impact me?
    7:31
    Charles
    Hi neil - good question. I've found from experience that powerline performance is very much dependent on the adaptor manufacturer and your home environment, specifically how 'clean' your electrical spectrun is. All I can say is give it a try. That said, i would always recommend an Ethernet connection for the fastest and most stable speeds.
    7:31
    Martin S.
    Hi Eric. You can find your predicted BT Infinity speed (if it is available on your line) at bt.com/infinity and entering your number into the availability checker
    7:31
    Comment From Simon
    hi, really I'm just asking a tech question - can the bt home hub port forward?
    7:32
    Comment From Eric Simpson
    Does my question pop up only when it comes up the queue?
    7:33
    KerryG
    Hi Eric - Yes, they will flow in as they get answered - it helps to make the chat easier to read as the Q & As flow in a reasonable order. 
    Great questions coming through... lots more to get through...been a quick 33 mins! 
    7:33
    Charles
    Hi simon - I'm assuming you're talking about the Hub 3 (our latest Hub). Yes, it does support port forwarding. You can set this up via the configuration menu in your Hub. See instructions in your Hub user guide for how to do this. 
    7:33
    Comment From Glynn
    Will BT Retail be selling fibre-on-demand at an affordable cost for home users?
    7:35
    Comment From guilbo
    Hello folks. I have a question. We often see on the Vision forum that users start having problems with their service on Infinity that they weren't having with ADSL. Do you know of anything that would cause this?
    7:35
    Martin S.
    Hi Glynn, we are currently reviewing Fibre on Demand and have not yet announced any pricing or availability details.
    7:36
    Comment From Chris
    How reliable is that checker by chance?                                                         
    7:37
    Comment From Paul (Heanor)
    Also I am booked for installation on 22nd May                                 
    7:37
    KerryG
    Nice one Paul  You'll be enjoying super fast speeds then too                                                  
    7:38
    Charles
    HI guilbo - I'm not aware of any technical issues for Vision customer regrading to Infinity. We have hundreds of orders go through each week. If the problem persists, I would suggest customers contact the Infinity helpdesk.
    7:38
    Comment From Neil Potter
    Thanks for your reply Charles - If I could ask, the PA's you supply with the current BT Vision boxes are manufactured by Simpler Networks - would I need to purchase identical PA's from the same manufacturer for extending my network? Will BT Retail sell me these as an additional extra? This will be my last question - I feel I have been fortunate to have two answered already 
    7:39
    Martin S.
    Hi Chris - The speeds estimated in the checker are a very good indication of actual speeds, but we can only know the exact speed once installed.
    7:39
    Comment From Eric Simpson
    it says not available yet. I am just frustrated because I get faster speed from my little Android phone using it as a hotspot. If there is a bottleneck somewhere in the system, would fibre really make a difference
    7:41
    Comment From Kevin
    I have been given the estimate of 59.4Mb download 20.0Mb upload will this be accurate?
    7:42
    Charles
    Hi neil - yes you should always stick to the same model for all your PA's. I am pretty sure that additional Vision PA's can be bought from the BT Shop, and these should be fine. I have had 70mbps out of mine! seewww.bt.com/shop
    7:43
    Martin S.
    Eric - Generally fibre can make a very significant difference to overall speeds, though individual increases can't be guaranteed. If / when it becomes available on your line, the checker will tell you how much of a difference it could make to you.
    7:43
    Comment From Chris
    I'm assuming it's based on the length of copper from my house to the Green Cab. - The exchange is 2miles~ away from me and the said Cab. Will this also effect my speed?
    7:45
    Charles
    Hi Kevin - our estinmates are as accurate as we can make them, but your actual speed will depend on your underlying phone line speed. We will only know your true speed once Infinity is live - it will then train to your optimal line speed, which should be approx as shown by your prediction.
    7:45
    KerryG
    Glad to see you all keeping Charles and Martin busy here... keep the questions coming in, we're in the last 15 mins now...
    7:45
    Martin S.
    Chris - Yes, your speed is primarily affected by the total amount of copper between you and the exchange. With FTTC fibre products, the old copper between the exchange and the cabinet is replaced by fibre, meaning less copper overall and faster speeds. 
    7:45
    Comment From Lewis
    Why does DLM take so long to take interleaving off?                                     
    7:45
    Comment From Neil Potter
    Thank you very much for your time this evening Charles / Martin / Kerry. It's nice to see these types of events becoming more accessible to your customers and I for one feel I've got a lot from joining you all this evening 
    7:46
    Martin S.
    Thanks Neil - you're welcome!                                                                                  
    7:46
    KerryG
    Great stuff Neil.... glad you've found it useful.                                                                     
    7:46
    Comment From Chris
    The Cab is 500-600 metres away from me, and according this graph the the BT estimated speed is just right on that.
    7:47
    Charles
    Hi Lewis - DLM will apply interleaving only if it detects an ustable line. It will not apply interleaving unless it is warranted.
    7:47
    Comment From Kevin
    I guess when i get my infinity installed a lot of sites and links will still be on dsl or adsl+ or even slower and the speed my end wont improve the speed there end ie my speed will depend on the site i visit and there upload speed for my download speed?
    7:48
    Comment From Dom
    I am moving to BT infinity, but I had to order my line and then wait for it to be activated before ordering infinity. Is this a technical issue or a process at BT issue?
    7:49
    Charles
    Evening Dom. It's a process issue - we can only provide Infinity once a Retail line is up and running.
    7:49
    Comment From William Sinclair
    Hi guys. I've upgraded to Infinity 2 with an estimated max download of 49.5 Mbps however my IP profile hasn't budged from the Infinity 1 value of ~30. Any thoughts?
    7:50
    Comment From Dom
    Thanks - this is a great service BT, keep it up!                                                   
    7:51
    Martin S.
    Hi Kevin - yes, some websites that you visit may not be able to keep up with your superfast speeds! We aim to give you the best speeds at your end, but sadly there may sometimes be bottlenecks in the wider internet.
    7:51
    Charles
    HI William - sorry for the delay in responding. Best thing to do is to reboot your Hub, then it should pick up the new speed. If not, contact the Infinity forum.
    7:51
    Comment From Lewis
    What would cause an unstable line?                                                        
    7:53
    KerryG
    @wiesiek @ Martin (not S) thanks for your questions, but as they're individual issues we can't pick them up as part of this chat. Please post in the forum and we can help.
    7:53
    Comment From guilbo
    Apologies in advance for my ignorance. If Infinity is installed does the 'phone continue to use copper all the way to the exchange or does this also go over fibre?
    7:54
    Charles
     Hi lewis - the most common cause is interference on your phone line, in which case DLM will moderate your BB speed until the line stablises. There'smore lot of info on this at the Infinity FAQs on BT.com
    7:54
    Martin S.
    Hi Guilbo - good question - yes, the phone still uses the copper.                                          
    7:54
    Comment From Paul (Heanor)
    Will downloading from such as Xbox market place or apple store as examples max out the connection?
    7:55
    Comment From Kevin
    Thanks to Martin, Kerry, and Charles for all your answers to the questions very much appreciated and a credit to BT Kevin  
    7:55

    Hi everyone
    Just a reminder that we have our Infinity Expert chat this evening at 7pm.  If for any reason you can't make the chat, you can PM me your questions in advance and we'll try to include them.  There will also be a replay available of the chat here on the same post after the event.
    Thx
    Kerry
    Retired BTCare Community Manager - StephanieG and SeanD are your new Community Managers
    If you like a post, or want to say thanks for a helpful answer, please click on the Ratings star on the left-hand side of the post.
    If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.

  • Switching back to ADSL from infinity

    I live a long way from my green cabinet (1.5Km) , and have been disappointed with the upgrade from ADSL to Infinity ( or actually Unlimited Faster Broadband )
    I used to get 2.1M downlad speeds  on ADSL, and this has risen only to 2.5M on Infinity/UFB. Both speeds are well short of the worst case estimate provided on BTWholesale checker for my telephone number. 
    An Openreach engineer was called and repaired 3 seperate faults on the (aluminium) cable from the cabinet to my house.   The engineer was happy that the line quality improved ( red lights on his box of tricks were now green), but sadly the speed did not increase - after 10 days it is stable at 2.5M.
    My question is this -  Although the improved line quality did not increase the speed of infinity connection,  would it increase the ADSL speed from its original 2.1M  if I switched back  Is there a reliable way of finding out, because If I switch back and it is still  pants , BT are no longer accepting orders for infinity here, and I would have lost the admittedly small increase that infinity brought me. 
    thanks 

    Apologies for formatting, but you get the idea
                                        High    Low       High       Low
    FTTC Range A (Clean)       16.4   10           1.3     0.8-               -Available
    FTTC Range B (Impacted)  13.4    5.3         1.2     0.5-               -Available
    WBC ADSL 2+               Up to 2.5-                      -1.5 to 3.5      Available
    WBC ADSL 2+ Annex M  Up to 2.5    Up to 0.5       1.5 to 3.5       Available
    ADSL Max                     Up to 1.5--                     1 to 2.5           Available
    WBC Fixed Rate                   0.5         ----                                  Available
    Fixed Rate                          0.5         ----                                   Available
    thanks for your help  - intuitively I agree that the ADSL is not going to be worse than it was, but the extraa 0.5 M ( 25% !!!) makes  a significant difference, and I would kick myself if I lost it 
    Do you have that same graph for ADSL conections ?  

  • How long does it take for Infinity DLM to increase...

    I have had a noisy line since I had infinity installed back in May this year, however as the fault was intermittent I didn't want to risk the possible £130 charge should they not find a fault. However the problem got progressively worse so I reported the fault, the engineer attended on the 19/09/14 and traced the problem to a faulty pair between the carriage way box (not the fibre cabinet) and the telegraph pole, he changed me to different pair which fixed the noise problem. I asked if he could do a DLM reset and he tried but advised that as he did not have the details for my connection he could not action the reset and to contact BT if the speeds do not increase. The fault has been marked fixed by BT as of 25/09/14
    The noise on the line and the resulting disconnections over the past ~5 months have meant that my connection has dropped from its initial 75mbps to sub 40mbps, it has been 11 days since the fix but I have not seen any improvements as yet. How long should I be waiting before the speeds improve and interleaving is disabled? For information the noise on the line is gone and I am around 100-150 meters from the fibre cabinet. My HH5 stats are below.
    1. Product name:
    BT Home Hub
    2. Serial number:
    3. Firmware version:
    Software version 4.7.5.1.83.8.173.1.6 (Type A) Last updated 13/08/14
    4. Board version:
    BT Hub 5A
    5. VDSL uptime:
    10 days, 23:37:48
    6. Data rate:
    11993 / 39997
    7. Maximum data rate:
    25394 / 88566
    8. Noise margin:
    13.3 / 14.0
    9. Line attenuation:
    0.0 / 16.2
    10. Signal attenuation:
    0.0 / 16.2
    Here are the results from the BT Wholesale Performance Test.
    Download speed achieved during the test was - 37.76 Mbps
     For your connection, the acceptable range of speeds is 40 Mbps-38.71 Mbps .
     Additional Information:
     IP Profile for your line is - 38.71 Mbps
    Upload speed achieved during the test was - 8.11Mbps
     Additional Information:
     Upstream Rate IP profile on your line is - 20 Mbps
    And here are the results from the availability checker.
    FTTC Range A (Clean)80 63.4 20 20
    FTTC Range B (Impacted)75.7 49.3 20 16.1
    How long do I need to wait before I should start seeing improvements and/or need to contact BT for an engineer to visit?
    I appreciate any advice given.

    It actually looks like your line has been capped to infinity one with the downstream been 39997, my mums on Sky fibre 40/10 package and that's what hers is like sometimes. Normally 39999, DLM can take 2-3 week in some cases but tbh if your fault has deffo been fixed you should have seen improvement after a few days, you will have to contact bt about this because if DLM is stuck the only way to get it unstuck is an engineer, I don't think they can reset your line at the exchange on fttc. You're getting less speed than the minimum you should get on an impacted Line so I would be asking for compensation, you're lucky that your max speed you can get is 88 meg the max I can get is 67 on a shorter line to the cabinet.

  • Infinity Order Shambles - Where to complain? What ...

    Hi,
    I've never had internet from BT, and the way it's looking I won't for a while either given the utterly shambolic performance over the last fortnight with my order.
    Here's what happened:
    1. Checked on the availability of fibre to my area through the BT checker site. It's available up to the 80/20 fibre. Great.
    2. Ordered Infinity 2 with an installation date of this morning.
    3. Realised the order system had substituted my old (2 1/2 years ago) address, 150 miles from my house as the address where the HomeHub would be delivered to.
    4. Rang customer services on the day I left for my holiday and got it changed to my grandfather's address as there would be nobody to sign for it. I was told I'd get a phone call to confirm the delivery address had been changed that same day. No call came.
    5. Next day I rang customer services as the order website still said the hub was going to my old address. They changed it again and said I'd see the order page updated later that day to reflect the correct address for delivery. Nothing changed.
    6. Next day I rang customer services yet again as the order website still said the hub was going to my old address. They changed it again and said I'd see the order page updated later that day to reflect the correct address for delivery. Nothing changed.
    7. Next day I contacted BT via Twitter and then via a web chat. They changed it to my actual home address as they said it didn't need to be signed for and could fit through a letterbox. They also confirmed that the appointment was all on track despite these problems.
    8. On the delivery day I tracked the item with Royal Mail and it was indeed being delivered to my old address 150 miles away. I called my grandfather who said he's had one delivered in my name to him that morning!
    9. Come today, the day for the installation and no engineer arrives between 8am and 1pm. No phone calls or anything so I sit there like an idiot all morning. I call customer services at 1pm who tell me that fibre is not actually available at all in my location and some "cage/cable?" - not sure of the word exactly, work had to be done and I would get a phone call on the 1st of July. After this call I will then be able to rearrange yet more delays in waiting for an engineer visit.
    So if the fibre isn't available, why take my order? Is it really not available or am I being fobbed off? It definitely sounds like it to me. Other broadband providers I contacted before ordering with BT said the fibre was ready to connect up and were happy for me to go with them immediately. But I chose BT. Your product looked to be the most competitive and the also the best.
    I would very much like to hear your response to the experience I have had, especially about whether the fibre is or isn't available and what will be done.
    This has been the worst customer experience I have ever had, and I am a pretty patient person. You have the honour of being on the receiving end of the first real complaint I have ever made.
    Yours,
    Richard

    Hi,
    Just checked again and yes it is:
    BT BROADBAND AVAILABILITY CHECKER
    Telephone Number xxxxxxxxxxxxxx on Exchange COLLINGHAM is served by Cabinet 2 
    Featured ProductsDownstream Line Rate(Mbps)Upstream Line Rate(Mbps)Downstream Range(Mbps)Availability Date  High Low High Low    
    FTTC Range A (Clean)
    79.6
    59.9
    20
    19.6
    Available
    FTTC Range B (Impacted)
    70.3
    41.3
    20
    13.9
    Available
    ADSL Max
    Up to 8
    7 to 8
    Available
    Fixed Rate
    2
    Available

  • Sold BT Infinity 2 but it doesn't seem to exist!

    Hi,
    Just wanted to see if anyone else has had a simliar problem to me and if so how you are going about dealing with it. So back in August I moved into a new house. I rang BT and said that I would like a phone line and also enquired as to what Broadband they could provide.
    So the woman in the sales centre informed me that I could have BT Infinity 2 with speeds of up to 76mbs! Brilliant. So I ordered this amazingly fast Broadband and also my phone line. I'm now in November nearly 3 months on from ordering this superfast broadband and I still don't have any broadband.
    I have had 4 or 5 engineers come out now. Basically the problem is that the exchange hasn't been set up for BT Infinity 2. 
    The latest update I had was can you wait for 3 weeks and we will do a review. When they did a 'Review' on Tuesday the outcome was can you wait another week and we will give you another update.
    There must be some sort of act that they are in breach of selling a service that isn't actually available? They don't seem to give me a decent answer ever. They seem to blame BT Openreach for all the problems. 
    Just wondered if anyone has had the same problem and what you did?
    Thanks
    Gareth

    Hi sorry for not replying to anyone. Not having the internet at home is obviously an issue. The battle with the BT Muppets is still ongoing and we still don't seem to be any closer.
    Says that it is all available. Think I'm up to just about 3 months now since ordering it. I've been told 3 dates in the last 2 weeks when the problem is supposed to have been resolved only to be let down every single time. I'm not due an update until December now though! 
    Just doesn't seem to be anyone at BT that knows what they are doing or able to give you a straight answer on exactly what is going on. 
    Do BT fine BT Openreach for delays? If so I would be interested to know how much they get!
    My issue has been moved onto a specific person now because I complained. But quite honestly that has made no difference whatsoever. Just like dealing with the normal bods on the normal line! 
    I would never go with BT again even if it is just because of the poor customer service and lack of updates. Everytime they say they are going to ring me they don't and then I have to end up chasing them all the time. 
    The only reason I don't want to cancel it now is because I'm 3 months down the line and if I cancel and go with someone else I get to join the back of the queue!
    BT BROADBAND AVAILABILITY CHECKER
    Telephone Number  on Exchange WEST MALLING is served by Cabinet 42
    Featured ProductsDownstream Line Rate(Mbps)Upstream Line Rate(Mbps)Downstream Range(Mbps)Availability Date  High Low High Low    
    FTTC Range A (Clean)
    80
    63.3
    20
    20
    Available
    FTTC Range B (Impacted)
    75.6
    50.5
    20
    16.3
    Available
    WBC ADSL 2+
    Up to 1
    1 to 3.5
    Available
    ADSL Max
    Up to 1
    0.75 to 2.5
    Available
    WBC Fixed Rate
    0.5
    Available
    Fixed Rate
    0.5
    Available
    Other Offerings
    Fibre Multicast
    Available
    Copper Multicast
    Available
    For all ADSL and WBC Fibre to the Cabinet (FTTC) services, the stable line rate will be determined during the first 10 days of service usage.
    For FTTC Ranges A and B, the term "Clean" relates to a line which is free from any wiring issues (e.g. Bridge Taps) and/or Copper line conditions, and the term "Impacted" relates to a line which may have wiring issues (e.g. Bridge Taps) and/or Copper line conditions.
    Throughput/download speeds will be less than line rates and can be affected by a number of factors within and external to BT's network, Communication Providers' networks and within customer premises.
    The Stop Sale date for Datastream is from 30-Jun-2012; the Formal Retirement date for Datastream is from 30-Jun-2014. The Stop Sale date for IPstream is from 30-Nov-2012; the Formal Retirement date for IPstream is from 30-Jun-2014.
    If you have already placed an order for Broadband and now wish to change to a new supplier, then you will need to cancel the existing order with your service provider or your new request will be rejected. If you do not know who the current Service Provider is, please contact your new Service Provider, who should be able to help you to resolve this issue.
    Note: If you decide to place an order for a WBC fibre product, an appointment may be required for an engineer to visit the end user's premises to supply the service.
    Please note that postcode and address check results are indicative only. Most accurate results can be obtained from a telephone number check.
    Thank you for your interest.

  • HH5 & Infinity 2 Issue - Please Help

    Hi,
    Ok i've had a morning of being passed from one department to the other online and on the phone, and nobody seems to be able to help. Have seen various posts on here suggesting there is an issue of people being stuck on the wrong IP profile when upgrading to HH5 etc.
    I have been paying for Unlimited Infinity 2, which should give me 76Mbps, however, I'm only getting a max of 39Mbps.
    Please can someone start the ball rolling, what sort of info can I copy and paste on here to see what the problem is?
    As it happens, I'm now due to be leaving BT in about 10 days anyway, but want to see if I can try and get some money back for what seems to have been a well-documented problem.
    Many thanks in advance!

    BT BROADBAND AVAILABILITY CHECKER
    Telephone Number xxxxxxxxxxx on Exchange SEVENOAKS is served by Cabinet 36 
    Featured Products
    Downstream Line Rate(Mbps)
    Upstream Line Rate(Mbps)
    Downstream Range(Mbps)
    Availability Date  HighLowHighLow    
    FTTC Range A (Clean)
    80
    66.9
    20
    20
    Available
    FTTC Range B (Impacted)
    80
    56.9
    20
    12.2
    Available
    WBC ADSL 2+
    Up to 2
    1 to 3.5
    Available
    WBC ADSL 2+ Annex M
    Up to 2
    Up to 0.5
    1 to 3.5
    Available
    ADSL Max
    Up to 1.5
    1 to 2.5
    Available
    WBC Fixed Rate
    0.5
    Available
    Fixed Rate
    0.5
    Available
    Other Offerings
    FTTP on Demand
    330
    30
    Available
    Fibre Multicast
    Available
    Copper Multicast
    Available
    For all ADSL and WBC Fibre to the Cabinet (FTTC) services, the stable line rate will be determined during the first 10 days of service usage.
    This line has jumpers in place.
    For FTTC Ranges A and B, the term "Clean" relates to a line which is free from any wiring issues (e.g. Bridge Taps) and/or Copper line conditions, and the term "Impacted" relates to a line which may have wiring issues (e.g. Bridge Taps) and/or Copper line conditions.
    Throughput/download speeds will be less than line rates and can be affected by a number of factors within and external to BT's network, Communication Providers' networks and within customer premises.
    The Stop Sale date for Datastream is from 30-Jun-2012; the Formal Retirement date for Datastream is from 30-Jun-2014. The Stop Sale date for IPstream is from 30-Nov-2012; the Formal Retirement date for IPstream is from 30-Jun-2014.
    If the End User wishes to migrate from their current Broadband supplier they will need to contact them in the first instance to obtain a MAC (Migrations Authorisation) Code, and then contact their new Broadband supplier to arrange for the service to be migrated.
    Note: If you decide to place an order for a WBC fibre product, an appointment may be required for an engineer to visit the end user's premises to supply the service. 
    Please note that postcode and address check results are indicative only. Most accurate results can be obtained from a telephone number check.
    Thank you for your interest.

  • Re: 2nd home hub 5, Infinity still keeps disconnec...

    Hi Everyone..
    Hopefully someone could shed some light on this wierd issue I'm having.. and in a way I'm glad to see its not just me having the same issue as Jamesvolvo...
    After three engineer visits, well actually two visits as the 1st engineer was booked out between 8am and 1pm slot, but turned up after 3:30pm when I'd gone back to work.
    As far as I can tell, this dropout problem became more noticeable within the last 4+ weeks where suddenly getting shouts from the family 'has the broadband gone down' and when checking the hub 5 seeing it with its blinking orange/red light and a red/orange B symbol (the light eventually returning to green and then blue) and the dropout consistency ranging from a few minutes uptime to a few hours uptime.
    Also on top of the hub5 loosing it's WAN link on a few occastions I noticed that when the broadbad went down/up, I was unable to hear a dial tone when trying to call out on the landline and a phonecall from a mobile to the landline number would after allow me to hear a dial tone (where there was none before).
    So 2nd engineer came out, nice chap.. and looked at the wiring at the infinity master socket, the socket at the front door and the splitter/bridge connection (which was put in when I went from BT ADSL to Infinity by BT contractors) etc.. and told me that it'd all been wired up wrong and was impressed that anything was working. So he made the necessary re-wirings and tested the line and the broadband and found no faults.
    So the next day or so I then get a call from the wife informing me that she can't dial out on the landline and that there was no dialtone. So when I got home from work I then went round (again), powercycling the phones and making sure that they were connected into the sockets correctly and even tested (as per BT line fault diagnostic process) into the infinity enpoint test socket.. still no dial tone.. so again I dialed the landline from my mobile and after the phone rang and I hung up, I then found I got a dial tone. (yay).
    Checking the hub5 WAN syslogs I saw the same behaviour as jamesvolvo - (see below - ive filtred out all the other lines just to show the up/down/up/down cycles)
    08:24:10, 29 Apr. (60063.610000) PPPoE is up -​ Down Rate=38274000Kbps, Up Rate=9999000Kbps; SNR Margin Down=16.3dB, Up=14.1dB
    08:23:19, 29 Apr. (60012.570000) PTM over DSL is up
    08:22:41, 29 Apr. (59973.970000) PTM over DSL is down after 963 minutes uptime
    08:22:41, 29 Apr. (59973.960000) PPPoE is down after 963 minutes uptime [Waiting for Underlying Connection (WAN Ethernet 2 -​ Down)]
    08:22:35, 29 Apr. (59968.290000) PPP LCP Send Termination Request [User request]
    16:19:35, 28 Apr. ( 2187.920000) PPPoE is up -​ Down Rate=39952000Kbps, Up Rate=9999000Kbps; SNR Margin Down=16.6dB, Up=14.2dB
    16:11:06, 28 Apr. ( 1679.170000) PTM over DSL is down after 13 minutes uptime
    16:11:06, 28 Apr. ( 1679.160000) PPPoE is down after 12 minutes uptime [Waiting for Underlying Connection (WAN Ethernet 2 -​ Down)]
    16:11:01, 28 Apr. ( 1673.900000) PPP LCP Send Termination Request [User request]
    15:58:10, 28 Apr. ( 902.870000) PPPoE is up -​ Down Rate=39952000Kbps, Up Rate=9999000Kbps; SNR Margin Down=16.5dB, Up=14.1dB
    115:56:41, 28 Apr. ( 814.350000) PTM over DSL is down after 6 minutes uptime
    15:56:41, 28 Apr. ( 814.340000) PPPoE is down after 5 minutes uptime [Waiting for Underlying Connection (WAN Ethernet 2 -​ Down)]
    15:51:19, 28 Apr. ( 492.570000) PPPoE is up -​ Down Rate=39952000Kbps, Up Rate=9999000Kbps; SNR Margin Down=16.3dB, Up=14.1dB
    15:49:52, 28 Apr. ( 405.600000) PTM over DSL is down after 0 minutes uptime
    15:48:35, 28 Apr. ( 328.270000) PTM over DSL is down after 2 minutes uptime
    15:48:35, 28 Apr. ( 328.260000) PPPoE is down after 1 minutes uptime [Waiting for Underlying Connection (WAN Ethernet 2 -​ Down)]
    15:48:30, 28 Apr. ( 323.290000) PPP LCP Send Termination Request [User request]
    15:46:58, 28 Apr. ( 245.670000) PPPoE is up -​ Down Rate=22400000Kbps, Up Rate=4789000Kbps; SNR Margin Down=6.4dB, Up=5.6dB
    So I called out BT again and again got the BT fault manager leaving me a voicemail saying not to worry but they had found 'something' on the local network and would also send an engineer to the CAB and test my connection from there saying that the engineer wouldnt need access to my home as the previous engineer had already done the re-wiring and tested it all ok.
    Wouldnt you believe it, the engineer needed access to my home so I had to dash back from work to meet the engineer who was in the process of re-wiring the connection in the street. He'd found some water in the black cylinder under the pavement, so cut the wiers and put on new connectors etc and then went inside the house to test the line and broadband (again). And as with previous tests, no fault found.
    He did give me a heads up as to not to keep calling BT (openreach) out, as the line tested ok and if i kept doing this, BT would no doubt start charging me for the callouts.
    This kind of leaves me in a bit of a wierd position as where do I go from here? he suggested that I get BT to change the hub 5 from the mk1 to the mk2 that had just come out to see if that would fix the issue, but could not tell me straight why I was having this issue, I even showed him a video I took on my phone of the problem when I lost he dial tone and the testing I did, (BT phone LCD showed NO LINE) as if thats not enough proof that I have an intermittent problem!! and showed him the WAN syslosg to which he agreed "something definately wasn't right" and just re-iterated that it woudl be worth getting the latest hub 5 out of BT's doors.
    So im having to post here to see if anyone has an answer as I'd hate to incur any costs from BT.. (£139??) Hopefully this forum moderator will see the issues we're having and help us out.. (other than making a seperate/new thread with the information I already posted in here)..
    Regards
    DeltaOskarMike

    Hi Imjolly
    Thanks for getting back to me.
    Here's the information - although I've sanitised what I think is personal information...
    ADSL Checker
    BT BROADBAND AVAILABILITY CHECKER
    Telephone Number xxxxxxxxxxx on Exchange THATCHAM is served by Cabinet xx
    Featured Products
    Downstream Line Rate(Mbps)
    Upstream Line Rate(Mbps)
    Downstream Range(Mbps)
    Availability Date
      HighLowHighLow    
    FTTC Range A (Clean)
    80
    64
    20
    20
    Available
    FTTC Range B (Impacted)
    79.6
    52.9
    20
    12.2
    Available
    WBC ADSL 2+
    Up to 7
    4.5 to 11
    Available
    WBC ADSL 2+ Annex M
    Up to 7
    Up to 1
    4.5 to 11
    Available
    ADSL Max
    Up to 5.5
    4 to 8
    Available
    WBC Fixed Rate
    2
    Available
    Fixed Rate
    2
    Available
    Other Offerings
    FTTP on Demand
    330
    30
    Available
    Fibre Multicast
    Available
    Copper Multicast
    Available
    Troubleshooting > helpdesk
    1. Product name: BT Home Hub
    2. Serial number: xxxxxxxxxxxxx
    3. Firmware version: Software version 4.7.5.1.83.8.204 (Type A) Last updated 22/01/15
    4. Board version: BT Hub 5A
    5. DSL uptime: 0 days, 01:25:00
    6. Data rate: 9999 / 38274
    7. Maximum data rate: 22729 / 75117
    8. Noise margin: 13.9 / 16.4
    9. Line attenuation: 19.4 / 15.7
    10. Signal attenuation: 19.4 / 15.7
    11. Data sent/received: 14.4 MB / 191.9 MB
    12. Broadband username:
    13. BT Wi-fi: Yes
    14. 2.4 GHz Wireless network/SSID: BTHubxxxxxx
    15. 2.4 GHz Wireless connections: Enabled (802.11 b/g/n (up to 144 Mb/s))
    16. 2.4 GHz Wireless security: WPA2
    17. 2.4 GHz Wireless channel: Automatic (Smart Wireless)
    18. 5 GHz Wireless network/SSID: BTHubxxxxxxxx
    19. 5 GHz Wireless connections: Enabled (802.11 a/n/ac (up to 1300 Mb/s))
    20. 5 GHz Wireless security: WPA2
    21. 5 GHz Wireless channel: Automatic (Smart Wireless)
    22. Firewall: Default
    23. MAC Address: xxxxxxxxxxxxx
    24. Modulation: G.993.2 Annex B
    25. Software variant: AA
    26. Boot loader: 1.0.0
    I've not done a quiet line test but will go though that process if/when I have a problem with the no dial tone next time.
    Unfortunately I dont have a corded phone but for sanity's sake will no doubt get a cheap one from somewhere 9even if its just for future line testing) to eliminate any issues with the cordless bt phone I have.
    Broadband doesnt appear to drop when I recieve a call and when I have had no dial tone in th epast I still have had broadband access. Although i know that on one occasion the hub5 did its usual sidconenct/reconnect (giving me broadband) but when checking the phone - there was no dial tone.
    Also the title/problem description should change as its been moved - should be "Hub 5 keep disconnecting/reconnecting frequently"
    Note: Looking at the same reported behaviour on other threads I can see as a last update from StephanieG (Community manager) below...
    Re: HH5 New Software Version 4.7.5.1.83.8.204
    on ‎23-02-2015 12h31
    Hi Guys,
    We can confirm that our technical team have rolled out a fix to all affected Home Hub 5As, so your service should be back to normal. The fix is a configuration change to the current firmware 4.7.5.1.83.8.204. We apologise for this issue and thank you for your patience.
    This thread will now be locked. If you are continuing to experience any issues with your broadband connection, it will be due to a problem with your own connection. Please could you start your own thread about the issue, so that the community and the mod team can look at your problem individually.
    So does this mean there's an additional fix to firmware release 4.7.5.1.83.8.204 ? as it appears that the fix was on or after 23/2/15 and my last firmware update was 22/1/15..
    Regards
    DeltaOskarMike

  • How to go about cancelling mis-advertised BT Infin...

    Hi all,
    A couple of months ago I made the mistake of signing up to BT Infinity. I signed up because it was listed as being an unlimited service and that I would get a connection speed of about 35 MBit.
    I've since had several speed drops to effectively zero speed for no reason and have noticed my broadband speed dropping to about 8 Mbit during the evenings. During the past week my speed during the evenings has dropped down to under 2 Mbit and has been completely unusable to watch thinks like BBC iPlayer or 4OD. After googling around it turns out that BT's unlimited service is mis-advertised and is actually a 300GB service and that I may have gone over it. Apparently BT are meant to email you about this before you reach the limit but I got no such emails to my contact address linked with my BT account - the email address linked to this forum, bills, the one I signed up for BT Infinity with etc. I just found a warning and a speed restriction email in some weird @btinternet.com account that BT apparently set up for me saying that my speed is going to be limited for a minimum of 30 days.
    I signed up for the unlimited and fast service because sometimes I have to download large data sets to my home computer during the night from work. 300GB seems a tad ridiculous for a service that can download that amount in under a day anyway.
    So has anyone got any advice on what to do? I feel like the service was mis-sold to me and is grossly mis-advertised. It's not unlimited, is unstable and despite BT's adverts claiming that their network doesn't slow down in the evenings unlike competitors, it does slow down significantly (unlike any other ISP I've used in the last ten years). I'd like to get my account cancelled, money refunded for poor service and mis-advertisement and I'd like to go back to my original provider (Be broadband). I'd rather get 14 MBit 24/7 that is solid as a rock with an actual unlimited service than 35 MBit sometimes, 8 MBit others, 0.25 for a few hours here and there and with a download limit.

    It seems I'm not alone. spec_d, expecting a residential package to perform as advertised is my mistake. Downloading 300gb of data during off peak hours on a superfast connection isn't unreasonable in the slightest and cjr_chris has just illustrated another example of this. The fact that most of my 'heavy' use is work related shouldn't be important at all. I could just as easily be performing a backup or downloading some video footage from a friend's computer for an amateur film production.
    When I was with Be, unlimited meant unlimited. With BT, unlimited doesn't mean unlimited at all. I could maybe understand a 'fair usage' limit of 300gb for a slow 8 mbit connection but for a service advertised as 40 mbit, I couldn't understand anything below about 1TB being 'high usage'.
    The bandwidth is obviously not really an issue to them because apparently they don't count iPlayer downloads if done through the home hub thingy straight to a TV.
    As cjr_chris has said, why is speed throttled during peak hours if you download a lot of stuff during off peak hours? Fair usage is meant to be there for if you're abusing the network to the detriment of others. If the network's not running at capacity during off peak hours anyway then what's the harm in people doing long downloads or long backups then?
    A fair usage policy should mean that it's looked into on a case by case basis - if you're impacting the network performance (i.e. heavy downloads during peak hours) then you should be warned and advised on how to rectify things. If you're downloading loads but it's during off peak hours and isn't impacting others then you should be allowed to do so.
    The crazy thing is, if I'd done these downloads during the peak evening times but kept an eye on my usage so that it only came to 290GB per month then I wouldn't have had my line limited but I would likely have caused decreased performance for other users. Instead I download a little more than that during the middle of the night, affecting no one and as such I'm penalised. That's not a "Fair Usage Policy" - that's an "Unfair and Unclear Usage Policy".

  • BT Infinity 2 Installed today - Very Poor Speeds

    Hi,
    I have just had BT Infinity 2 installed today to an Openreach Engineer. The BT Wholesale Checker shows the following for my number:
    FTTC Range A (Clean) 59.3 43.7 16.2 10 -- Available
    FTTC Range B (Impacted) 49.7 26.7 16.2 7.4 -- Available
    But a wired speedtest.net result comes back with: just 22Mbps http://www.speedtest.net/my-result/3287469432
    The Hub5 is plugged directly into the new faceplate that has been installed - and i dont have any extensions or anything like that to confuse things.
    I have gone into the Hub 5 connection status which shows:
    VDSL Line Status
    Connection Information
    Line state: Connected
    Connection time: 0 days, 04:43:37
    Downstream: 23.38 Mbps
    Upstream: 5.45 Mbps
    What can I do? as a 20Mb line is not much more impressive than the 7Mb i was getting on my traditional ADSL line.
    Thanks
    Jon

    i would suggest leaving it for 10 days see if things improve as they do say there is a 10 day training phase, if nothing improves after that then i would come back see if you can get a mod to help you out as they are a good bunch here all uk based 

  • BT Infinity Speed drops

     Hey guys, 
         So around a month or two ago, we had a stint of connection outages and instability, in which our connection dropped out several times a day over the course of a few days, which was then followed an occasional drop every other day or so. During the course of this, speed steadily fell from it's usual ~30-35mpbs, to ~5mbps, which it has been at for the past few weeks without change, tested with a direct connection to the router. 
    Is this an issue that could be solved with getting an IP profile reset or would I need to get an engineer out to have a look at this issue?
    Any help is appreciated. Stats below.
    Thanks,
     BT Infinity 2 Package:
    1. Product name:
    BT Home Hub 3.0B
    2. Serial number:
    +058721+123330QQ9A
    3. Firmware version:
    V100R001C01B036SP05_L_B. Last updated 15/11/13
    4. Board version:
    VER.D
    5. WAN:
    PPP Connected
    6. Data sent/received:
    3158419821/568887599 B
    7. Broadband username:
    [email protected]
    8. BT FON:
    Yes
    9. Wireless network/SSID:
    BTHub3-4GXJ
    10. Wireless connections:
    Enabled (b/g/n, 20M, WPS Disabled)
    11. Wireless security:
    WPA and WPA2
    12. Wireless channel:
    Automatic/1
    13. Firewall:
    Default
    14. MAC Address:
    88:534:93:30:EB
    15. Software variant:
    05_L_B
    16. Boot loader:
    1.0.37-106.5
    Telephone Number *********** on Exchange AYCLIFFE is served by Cabinet 3 
    Featured ProductsDownstream Line Rate(Mbps)Upstream Line Rate(Mbps)Downstream Range(Mbps)Availability Date  High Low High Low    
    FTTC Range A (Clean)
    54.4
    35.5
    13.9
    8.4
    Available
    FTTC Range B (Impacted)
    46.8
    25.7
    13.9
    6
    Available
    WBC ADSL 2+
    Up to 2.5
    1 to 4
    Available
    WBC ADSL 2+ Annex M
    Up to 2.5
    Up to 0.5
    1 to 4
    Available
    ADSL Max
    Up to 2
    1 to 3.5
    Available
    WBC Fixed Rate
    1
    Available
    Fixed Rate
    1
    Available
    Other Offerings
    Fibre Multicast
    Available
    Copper Multicast
    Available

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    Downstream Range(Mbps)
    Availability Date
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    Fixed Rate 0.5 -- -- Available
    Other Offerings
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    Fibre Multicast -- -- -- Available
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    BT BROADBAND AVAILABILITY CHECKER
    Telephone Number 01704 on Exchange CHURCHTOWN is served by Cabinet 6 
    Featured ProductsDownstream Line Rate(Mbps)Upstream Line Rate(Mbps)Downstream Range(Mbps)Availability Date  High Low High Low    
    FTTC Range A (Clean)
    41
    32.3
    8.3
    6.3
    Available
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    Fixed Rate
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    Other Offerings
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    FTTC Range A (Clean)
    74.5
    56
    20
    17.4
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    11.9
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