Implement Service Desk  in Solution Manager 4.0

I have created the Business Partners, assigned the Key users, Message processors, and Organisation Units.
My Satellite Systems are also configured and able to send support  messages to the Helpdesk system.
1) Please help me as to what does IB52 do and what does PPOCE do?
2) I am a bit confused, also what is the role of PPOMA_CRM?
3) How to activate Activate HR Integration, and what has that got to do with Service Desk?.
4) I have Created a New Organisation in PPOCE, and now donnot know how to assign a business partner to it?.
5) i have configured most of the service desk, and my messages are reaching the service desk screen in a folder SAP_SLFN_STAND, along with this i got a  number of empty folders SAP_MY_SLFN_1 .... 6..A...G. How do i understand this?
6) If there is any document or a procedure as to how to go about this service desk configuration?

Hi,
Check
<a href="https://websmp203.sap-ag.de/~sapidb/011000358700001197002005E/Addtional_Information.pdf">This Pdf</a>
Go thru' the pages <b>7-10 </b>for complete info on details behind <b>Business Partner </b>how to create etc.
Page<b> 16-19,26</b> for some info on <b>IB52.</b>
Pages <b>20-21</b> for Info on <b>Organizational Units.</b>
<a href="http://help.sap.com/bp_crmv150/CRM_DE/BBLibrary/Documentation/C02_BB_ConfigGuide_EN_US.doc">This Document</a> for <b>complete information </b>on <b>PPOMA_CRM, Organizational units.</b> Really very good document which gives clear idea of what all you require.
This will solve your problem.
Feel free to revert back.
--Ragu

Similar Messages

  • CRM Related Questions for Configuring Service Desk in Solution Manager

    Hi All,
    We have 3 requirements while configuring service desk in solution manager:
    1) Is there any possibility that we can restrict view of messages in solman for different teams. E.g: Finance Support team should not view message raised for Material Management Team ?
    2) Is there any possibility in service desk that we can assign message on the basis of location e.g: message raised for finance from location A should go to different support team of finance and for location B, it should go to different finance team ?
    3) Is there any possibility that we can make some question necessary while user is raising very high priority message from satellite system e.g: when we raise Very high priority message on service market place, we need to answer few mandatory questions ?
    I tried to search these functionality in standard scenario but I am not able to find something relevant. Please suggest.
    Thanks
    Sunny

    Hi Rama,
    I Need to configure the feature to generate a ticket to SAP directly in VERY HIGH priority.
    Could you please help me out into this. If you have any doc related to that Please send me.
    Thanks in Advance!
    Regards,
    Prabhat Singh

  • End User Role for Service Desk in Solution Manager

    Hey,
    I am launching the Service Desk functionality for my End Users. One thing that i want to know of is the role that I should assign my user in Solution Manager to access his message. E.g.
    I have a user 'A' who creates a message from any system in my landscape:Test, QA, Dev or Production. Now this message reaches in Solution Manager and is assigned to a certain Support Team according to the rules I defined. Now the personnel of Support Team needs some feedback from the end user who created the message. For that the user 'A' has to log into Solution Manager, access his message and enter the details which the Support Team requested.
    I want to know that what Role should i give to this user 'A' so that he is able to access ONLY the messages that he created i.e. "Reported by" field showing user 'A'; and is able to view and edit them.
    If I give him the role SAP_SUPPDESK_CREATE and SAP_SUPPDESK_DISPLAY, he is just able to see the messages, all of them, but is not authorized to edit any. Please help me out in this matter as i need a solution asap.
    Regards,
    Bilal Nazir

    Hi Nazir,
    Create a role and add this t-code manually.
    CRM_DNO_MONITOR - Transaction Monitor
    This is will definitely solve your problem.
    Feel free to revert back.
    Thanks and Regards,
    Ragu
    ERP,
    Suzlon Energy Limted, Pune
    Extn: 2638
    +919370675797
    I have no limits for others sky is only a reason

  • New componant list for service desk in Solution manager.

    Hello,
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    Regards,
    Bhavesh

    Hello Waseem,
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    when we create ticket in service desk (in Solman) we have to select a component for the respective module( like BASIS, MM , Etc) those are the standard
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  • SAP Attributes of Service Desk in Solution Manager

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    When opening a SolMan msg, navigating to 'Transaction Data > SAP Attributes', you have a field called 'System Type'.
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         - in SolMan:
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    Anybody an idea where this info comes from?
    Thanks a lot!
    Roel

    Hi Roel,
    quick answer since I have been trying to find some answers about Service Desk myself.
    Anyway, I would double check again the satellite system and make sure that the client you have logged on is the same like in the service desk message. Usually, the IBase number the last 3 digits will tell you, which client it was created in. There might be one client configured in SCC4 as productive client even though it is not a production server. I have that kind of situation with one customer environment. Once the sap router is up and running for this customer system, then I will see, if this actually does happen.
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    Your welcome,
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  • Configuration of service desk on solution manager 4.0

    hi all
    plz tell me how to configure service desk on sol 4.0
    The available guides for 3.2 is not helping for 4..
    plz tell me from wer i can get a proper guide ...
    Thank you

    Hi,
    Congrats that you are into Solman 4.0 We have got Hardship ahead.
    As first thing you need to <b>Define Service Desk Destination in the Solution Manager</b>.
    then define number range for message types.
    Also take care that your IBase componants are intalled, Create Business partners.
    This will enable you to create support message and keep exploring.
    In the process if you get any runtime error you may need to apply some patches.
    Hope this will help you.
    Feel free to revert back i hope i can help you.
    --Ragu

  • CooK Book for Service Desk in Solution Manager

    Hi,
    Can anybody send me the Cookbook for Solution Manager Service Desk. I need it immediately. Thanks in Advance.
    Ajay

    Check transaction SPRO - IMG
    Follow it as given, this is the "cookbook".
    Markus

  • Regarding Service Desk in Solution Manager 4.0

    Hi,
    can anyone help in knowing the prerequisites for Solution Monitoring and Root Cause Analyses

    Hi Eechaneri ,
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    Juan

  • Step by Step guide to implement Service Desk

    Hi Gurus,
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    please send to rsaravananr (at) gmaildotcom
    Your help highly appreciatted and will assign point accordingly
    Thank you

    Hi
    just have a look at following blogs
    Service Desk Implementation Guide PART I
    Service Desk Implementation Guide PART I
    Regards,
    Vijay.

  • Support desk in solution manager 4.0,

    Hi,
    Trying to configure the support desk in solution manager 4.0,Can anybody suggests which is the good document to start with.
    Thanks & Regards,
    Sreekala

    Dear Dolores,
    I got the following error, I have followed 691303. I have also checked the note 618280. but this error is not going.
    Error in resolution of rule 'AC13200137' for step '1'
    Message no. WL423
    Diagnosis
    The function module for rule 'AC13200137' initialized an exception and returned a message ("MESSAGE ... [RAISING ...]").
    System Response
    If the message is of type 'A', 'E' or ' ', the confirmation of the current work item is recorded and the work procedure set to error status.
    In all other cases, the message is logged as a warning and the work procedure continues.
    Pls help me ASAP
    Regards
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  • Reg:implementation Enterprise portal in solution manager

    hi all
    i am new to the concept of solution manager .In this how can we implement Enterprise portal .Actually what an EP consultant work need to be done in this  solution manager.can any  one provide some real time scenarios info related to it .
    regards
    Deepika

    Hi,
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    - Test Management:Change impact analysis, End-to-end test management
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    - Application Incident Management: Integrated service desk, Involvement of partners in problem resolution, Provide root-cause analysis for complex landscapes with diverse technology stacks
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    Best regards,
    Fernando

  • Service Desk in Solutiion Manager 4.0

    Hello,
    I have problem with configuring Service Desk in Solman 4.0.
    I have applied instructions from:
    /people/federico.babelis2/blog/2006/04/14/service-desk-configuration-guide-for-dummies
    and also done several things described on SDN in other topics connected with solman service desk:
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    — IBase components are installed
    — Business partners are created
    — RFC connections are defined
    PROBLEM:
    When I want to create message form satellite system (it's SRM) I have following error message:
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    Please help me
    Kind Regards,
    Jarek

    Hi there Jarek,
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    I could before create support messages from my satellite system, by using RFC BACK connection as log on screen, so the user was able to log on and the messages was succesfully created. Now I am trying to use this RFC connection as not log on screen, with an automatically generated user (with the RFC wizard from SMSY transaction in solman), and im getting same error as you.
    I dont know if these are related, but if my explanation can help ypu, or someboday else who knows can help us please
    Thanks a lot in advance
    regards
    katia.

  • Create New Service Session at Solution Manager = Product System missing

    We have installed SAP EHP 1 for SAP Solution Manager 7.0 last year but not really use it.
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    [With System and EarlyWatch.doc|http://www.easy-share.com/1915633514/With System and EarlyWatch.doc]
    Edited by: Steven Foo on May 24, 2011 8:00 AM
    Edited by: Steven Foo on May 24, 2011 8:18 AM

    Anyway, in the solution manger  how to we setup earlywatch alert for the SM SID host itself (source system)?
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    I check the Task Processor background job is running at SM host itself.
    I managed to get the Maintenance Package job running. However it failed with the following
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    Source and target system may not be identical SSM
    The source and target system is the same ==> SSM, will this be an issue?

  • Estimated time to implement Service desk with ChaRM

    Hi,
    I am going to be involved in a SolMan implementation, covering more or less the whole standard scenario of Help desk and Change Request Management.
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    Ádá

    I guess it should take minimum 4 weeks to understand the whole process and implement it without hassles, including any custom configuration which you would like to do for your organization.
    Regards,
    Sneha Vyas.

  • Problems in SSL setup for implementing SLM in the solution manager

    Hello,
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    Thanks,
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