Implement Service Industry Extension

Hello Guru's
We are using CRM 4.0 and IC WebClient 4.0 for our callcenters. We now plan to implement the Service Industry Extension (SIE).
I've heard that the java/J2EE parts of the IC WebClient are obsolete now because they are in the ABAP part of the SIE.
Does anyone know if this means i can remove the J2EE engine?? And how about the Software Agent Framework and/or the Broadcast messaging Server?
Do you have any idea?
Many thanks!
Pascal.

Hello Pascal,
If you upgrade to the Service Industry Extension (SIE) you will have the option to switch to the new default ABAP functionality or to continue using the Java/J2EE functionality until CRM 5.0 (where only ABAP is supported).
So yes, you can remove the J2EE engine and still run the IC WebClient including Broadcast Messaging and Software Agent Framework. However, the caveat is that the Trex search engine (which does the searches for SAF) still requires its own J2EE server. Also, I believe Internet Sales runs on J2EE, so that's something to consider if you are running both WebClient and Internet Sales. But to answer your question, yes you can get rid of the J2EE for the WebClient itself.
Best regards,
John

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