Implementation in the Universal Worklist

Hi Everybody,
We are running an EP7.0, one of the requirements we have received from our client is to receive all approvals coming from both Purchase requisition (MM) and shopping carts (SRM) in the same Portal Inbox.
Based in the functionality the Universal Worklist provides, this would be possible to be done with minor customization, am I right?
I would like to confirm this as we are not sure whether to classify the request as a fit (possible to be done with minor customization) or as a Gap (Heavy configuration or coding are required).
Any help will be very useful.
Many thanks and regards
Stella

Hi,
Check this links...
https://www.sdn.sap.com/irj/sdn/go/portal/prtroot/docs/library/uuid/a3461636-0301-0010-3787-978f5ac8bd45
https://www.sdn.sap.com/irj/sdn/go/portal/prtroot/docs/library/uuid/771f1a61-0e01-0010-daa9-93a52905da09
https://www.sdn.sap.com/irj/sdn/go/portal/prtroot/docs/library/uuid/3c2b9c90-0201-0010-ab86-a574c7881607
https://www.sdn.sap.com/irj/sdn/go/portal/prtroot/docs/library/uuid/fa21a890-0201-0010-708b-d0cfc117e7cd
https://www.sdn.sap.com/irj/sdn/go/portal/prtroot/docs/library/uuid/6deea37b-0601-0010-c8a0-e13401056ad9
Regards,
Senthil kumar K.

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Processing EIC follow up via the Universal Worklist (UWL)

Hi
We are implemented EIC (Employee Interationc Centre) ERP and have an issue whereby the follow up appears in both the agent inbox within EIC and the Universal Worklist. The workflow for follow up is WS61000086. How do we get the follow up to work from the UWL as well as the EIC agent inbox? At the moment if the user clicks on the work item in the UWL a blank window is opened 'Display Object' close window.
Many thanks
Julie

Hi,
You are most likely missing a proper configuration for the task in UWL. The UWL configurations are done in Portal in system admin -> system config -> UWL (->Manage item types). This will require some XML "coding" experience, since you would need to do a proper XML configuration for the task. Now I don't know that what should happen when the user clicks the task in UWL, since I don't know this workflow or this area. Is there some web application existing for this task, are you just supposed to open the SAP GUI for the task? In both cases it might also be possible to do the needed configuration in transaction SWFVISU. Basically you need to enter your task ID there and then configure what is the "visualization" for the task. After the SWFVISU has been done correctly, you need to re-register the workflow system (in system admin -> system config -> UWL), and this would create the XML configuration automatically.
Regards,
Karri

PO Approval Items Workitems are not removed from the Universal Worklist UWL

Hi,
Certain of our purchase orders require approval, they are sent to the relevant approver via workflow to their SAP inbox (SBWP) and universal worklist.
When the user executes the workitem (Approve or Reject) The workitem should be removed from the universal worklist and SBWP when refreshed.
The problem we experiencing is that the Workitems are not removed from the UWL after they have been executed. The SBWP is behaving correctly and the items are removed.
It is not all the workitems that have this problem, only certain ones - but there is no pattern.
Thanks for the help.

Hi,
The user B approved the PR accessing the transaction SBWP or via PR transaction directly?
If via PR transaction directly, then your workflow needs a Wait Event step.
Regards,
Kleber

Show Custom Attributes of GP Tasks in the Universal Worklist

Hello,
I have created a GP Process and i can see and execute its task in the universal worklist.
But it only shows standart propertys like : Process,From, Sent, Due, Status.
I want to add Custom specific task propertys, but i couldn`t find the way. Reading javadoc documentation :
[https://help.sap.com/javadocs/NW04S/current/uw/com/sap/netweaver/bc/uwl/doc-files/uwldtd.html#ItemType|https://help.sap.com/javadocs/NW04S/current/uw/com/sap/netweaver/bc/uwl/doc-files/uwldtd.html#ItemType]
It says de we only can retrieve custom propertys from this connectors:
ABAP_BOR - for SAP Business Object Repository
WEBFLOW_CONTAINER - for Business Workflow container
UM - for Portal user attributes from user management
ALERT_CONTAINER - for alert container
GP_Connector is not in the list.... this means that it won`t be possible to show specific task attributes in the UWL if the tasks belong to a Guided Procedure Process?
Thanks in advance!
Marco.

Hello Chittya,
As I explained, my problem is not showing the GP tasks in the UWL ( in fact i have created a GP connector, and my GP tasks are correctly shown in my UWL ). The problem is that i can´t manage to show custom properties of this GP tasks in the universal worklist.
Regards.
Marco.

Create new attribute in the universal worklist

hi,
Anyone knows how to create new attribute in the universal worklist ?
I try:
in the UWL administration iview -->
Click to Configure Item Types and Customize Views Using a Wizard-->
Define custom attributes and customize the corresponding view-->
here i choose an existing configuration(uwl.webflow.SAP_CRM)-->
SAP_CRM-->
add attribute-->
and now in the window "personalize task" in the table
Current display attributes appear my new attribute called "prof" > save>
Select the systems that you want to search for the attributes--> SAP_CRM -->
apply to systems.
but this attribute not save..any idea??
thank you.

Hi,
have you took a look at :
http://help.sap.com/saphelp_nw04/helpdata/en/39/a1bb5c4c0d4ab4a417e87ef35f1efa/frameset.htm
Fabien.

Developing Third Party Connectors for the Universal Worklist

Hi,
We need to develop a third party connector for the Universal worklist.
In order to retrieve the workflow items we want to use a web service that will be developed according our needs.
The documentation that I found regarding the UWL states that in terms of connectivity we can use Web based protocols such as HTTP and Web Services, but i couldn't find any example for this, besides the SONIC.
Has someone already developed a third party connector? Examples?
Thanks in advance.
Best regards,
José

Hi,
Have a look at these PDFs...
https://www.sdn.sap.com/irj/sdn/go/portal/prtroot/docs/library/uuid/405729e9-314f-2a10-eab6-fcebe6fe8cba
http://help.sap.com/javadocs/nwce/current/uw/UWL%20Custom%20Connector%20API.pdf
Regards,
Srinivas.

Context menu in the Universal Worklist

Hello all,
I'm migrating from Portal 7.0 to 7.3, and right now, I'm trying to migrate the UWL configuration.
I created the Universal Worklist Systems, I uploaded all the .xml configurations, I re-registered the system, I configurated the UWL iView... everything was done like in the Portal 7.0... BUT it doesn't works like before. I'm having problems with the "context menu" of each workitem.
In Portal 7.0, when all the "List of UWL Actions to exclude" are typed, the context menu of each workitem dissapears, and I can do a "click" over the workitem and a webdynpro app. is launched.
In Portal 7.3, when all the "List of UWL Actions to exclude" are typed, the context menu of the selected row dissapears, but still remains in the other unselected lines; and the most important thing, when a workitem row is selected, I can't do a "click" over it, it doesn't do anything... If I leave "launchWenDynPro" value into "List of UWL Actions to exclude", I can do a "click" over the workitems, and the webdynpro app. is launched, but the context menu appears...
How can I do to make dissapear the context menu?
I read the following link, but my Portal 7.3 doesn't works like this...
http://wiki.sdn.sap.com/wiki/display/BPX/ContextMenuBehaviourhaschangedinrelease7.10andhigheroftheUniversal+Worklist
Thanks!
Miguel.

Hi Miguel,
Thanks for your post. It would be great if you can let me know the complete version of the UWLJWF component from NWA. To get this please do the following:
To get this, please do the following:
Open NWA -> Configuration management -> System info ->
press Components info tab, and for software components
Search for UWLJWF and you will find the component information. Could you please post it here? Is it possible that you can provide a link to some screenshots of what you are seeing as well?
Along with this, have you checked the standard iview from the PCD - if so is this giving the same result?
Regards,
Beth
EP - Senior Support Consultant II
SAP Active Global Support
Global Support Centre Ireland
**SDN Forum Moderator:
http://forums.sdn.sap.com/forum.jspa?forumID=495&start=0
**SDN Universal Worklist Wiki:
http://wiki.sdn.sap.com/wiki/x/ehU

Integrate the Universal Worklist (EP) with Workflow from BW or R/3 ????

How can I integrate the Universal Worklist (EP) with Workflow from BW or R/3 ????
Is there same documentation ?

See this link:
http://help.sap.com/saphelp_erp2004/helpdata/en/39/a1bb5c4c0d4ab4a417e87ef35f1efa/frameset.htm
There is also a document entitled 'How to Configure and Customize the Universal Worklist' from 2004 that was quite helpful. Unfortunately, I can't find the link - perhaps yuo could search for it?

Configuring Guided Procedures with the Universal Worklist

hi experts,
Pls give me the steps to Configure Guided Procedures with the Universal Worklist....
I have the help file with me but it doesn't work ... and my configuration is NWDS 7.0 sp9.
pls help me
with regards,
sriram

Hi,
You can configure your system so that the tasks generated in Guided Procedures (GP) workflows, both on local and remote systems, are displayed in the Universal Worklist (UWL) together with the tasks pertaining to other SAP NetWeaver Portal work areas.
You perform the configuration steps on the consumer side:
       1.      Create a portal system, specifying the host name, HTTP port of the GP tasks provider and, if available, the WSDL of the relevant service.
       2.      Register the system as the item provider for UWL and configure it for remote access.
You establish the connection between GP and the UWL by assigning a system alias.
       3.      In UWL, browse all pending GP tasks assigned to your user.
You can only view tasks assigned to your user, that is, the logon ID of the user on both systems must match.
Prerequisites:-
a) You have been assigned the System Admin portal role to be able to create portal systems and aliases. For more information, see Administration Roles.
b) You have been assigned the Standard User role to be able to access UWL in the portal. For more information, see Default Portal Content for Standard Users.
c) You know the host name of the system from which you want to retrieve GP tasks
Step by Step Procedure guide can be found out at
[Step by Step Procedure for COnfiguring GP with UWL|http://help.sap.com/saphelp_nw04s/helpdata/en/43/ef06a7860c7061e10000000a1553f6/frameset.htm]
Hope this helps,
Regards,
Shailesh Nagar

Is the SAP Inbox and the universal worklist on the portal linked ?

Hi,
I am using the FM SO_DOCUMENT_SEND_API1 to send emails to SAP inbox. This successfully sends emails. My question is whether these mails that I send to the SAP inbox will be seen at the universal worklist on the portal also.
Thanks,
Mukul

If Universal Worklist is connected with your SAP inbox, then yes, you can see the work items in universal worklist also.
For more Details, Check out this:
http://www.sap-hefte.de/download/dateien/1461/146_leseprobe.pdf

Can the universal worklist refresh automatically?

When I open our universal worklist iview (EP 6), I need to click on refresh to get the most recent task list. Is there a way to force a refresh every time the UWL iview is opened?
Thank you.
Jeff

Hi all,
We faced simular problems. The UWL iview does not auto refresh at startup, only if you press the refresh button itself. Our problem was of course if someone approved an item an returned from the BXP to the iview he still saw the old item. The workaround is nifty an we got some SDN help as well. Thanks again Thorsten Bingmann! The clue is to make a hidden iview on the UWL iviews page. When you start the page or return to this page the hidden iview triggers the refresh button event. One remarkt though. In our BSP for approval we had to build in a 2 second delay at the end. If you approve an item it takes a second so if you return to the UWL page to fast the refresh comes to early.
I can provide the code for the iview if needed.
Deploy as par to portal an create an iview based on this par.
Enable EPCF Level to 1. Hide tray, heading and all other visible iview controls. Place UWL iview on top of page and hidden-refresh-iview to bottom of page to avoid ugly additional space on top of page. You will see solution working if after <waitduration-param> seconds mouse-cursor show working symbol and UWL will be refreshed.
Hope this helps

UWL - Display SAP Inbox Documents in the Universal Worklist

Hi,
I'm working on the implementation of the UWL on EP 6.0.
I do not succeed in getting the SAP Inbox documents in the UWL views.
Does anybody know how to display these SAP Inbox documents in the UWL?
Thanks a lot for your feedback.
Gilles.

Try SONIC -> https://www.sdn.sap.com/irj/sdn/go/portal/prtroot/docs/library/uuid/8525afd0-0d01-0010-aaa0-ac6b9e3a2907

Unable to view the NEW or In progress tasks in the Universal Worklist

Hi all,
I am using EP 7.0 SP8 and backend R/3 4.6C. I configured by Worklist and work items to my UWL with the backend .My Problem is I am unable to view the New OR in Progress Tasks in the UWL but i am able to view the completed tasks in the UWL.
Is the Problem with the backend R/3 version or some thing else?
Please help me..
Thanks and Regards,
Sateesh.

Seems to be lack of memory issue. Try to increase RAM of the development machine and try again.
Nith

How to configure the Universal Worklist

Hi All,
I have a requirement wherein I have to fetch the SAP mail notifications in the Portal. I have got one documentation in which it is mentioned step by step how to configure the same.
I found that the prerequisites for going ahead .They are
1) Enterprise Portal Plug-In 6.0 installed (WP-PI 6.0)
2) Release 3.H or higher
3) Internet Transaction Server
I have configured the ITS and have successfully done the connection test.
I am also satisfying the third point.
As of now we dont have the Portal plug-In 6.0 installed. Can anyone throw some light like if we really require this plug-in to be installed or do we have some other approach.
I have also created the iview and have assigned to the standard role. But still I am not receiving any SAP notifications in my standard UWL iview.
Let me know if you have any questions with regards to the thread.Looking forward to you.
Regards
DK

Hi,
To the best of my knowledge you cannot have the mails that are displayed in the Workflow Inbox (SBWP) (Maybe someone has a solution for this) within the SAP GUI, display in the UWL. For this I guess you will have to use the alert framework to generate alerts which is sent to the UWL.
For more information about the alert framework please refer this document:
http://help.sap.com/saphelp_nw2004s/helpdata/en/82/106c449a384db2a4c1909c121693e7/frameset.htm
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Sudhi

UWL/Universal Worklist/Substitution - Removing the "Rule Activation" column

Hi SDNers,
From the Universal Worklist, it is possible to access the "Manage Substitution Rules" screen, in which one can manager substitutions over its colleagues.
I would like to remove a column in the standard "My Substitution Rules" table : the "Rule Activation" column.
Is there a way to do it ?
Regards

Michael, you can do this in the UWL but only with a 6.40 backend (ex. ECC 5) with a specific patch level (can not remember that patch level).
Before this you need to set these substituion in the R/3 inbox.
This being said it is only for workflow task routing. If I read your message correctly you want a manager to assign his authorizations (roles in R/3 or the portal) to a secretary. This is not supported in any standard SAP (or portal) scenario as far as I am aware.
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D.

Implementation in the Universal Worklist

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