Implementing Helpdesk and Charm

Hello all,
We are using Solman for our implementation (blueprint, config, test/ecatt). I am now looking at using Helpdesk and Charm. I went thru the documentation and guide but still very confused ( my CRM background is very weak). If you have created any documentation that you could share with me on any of the two subject I would REALLY appreciate. My email is [email protected]
Thanks a lot,
Gilles

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Config Documents for Implementing Solution Monitoring and CHaRM

Hello Experts:
We have installed the SolMan 7.0 and completed the basic setup. The next steps are to Implement the Monitoring and CHaRM. Can you pls provide me with the config documents or the links to implement Monitoring and CHaRM.
Thanks in Advance
James

hi,
You can get the overview document as well as SAP Tutor which will explain step by step configuration in details which are available at http://service.sap.com/rkt-solman
Once you get into rkt-solman, choose Solution Manager on the leftside.
On the rightside:
1. Select Solution Manager 7.0 .
2. Continue to select Role as "Supp Organizations/Serv Providers".
3. Click "Open" in "Change Request Management Open/Close".
Then find the folowing:
https://service.sap.com/~sapidb/011000358700000059722008E
https://service.sap.com/~sapidb/011000358700005479242006E.sim
https://service.sap.com/~sapidb/011000358700000086572008E.sim
https://service.sap.com/~sapidb/011000358700002931432006E.sim
Also read the blog which may help you:
/people/dolores.correa/blog/2008/07/26/first-steps-to-work-with-change-request-management-scenario
ChaRm and CTS+ configuration
there are also a few good examples
First steps to work with Change Request Management scenario
/people/dolores.correa/blog/2008/07/26/first-steps-to-work-with-change-request-management-scenario
Change Request Management scenario: Usual questions
https://weblogs.sdn.sap.com/cs/junior/view/wlg/15116
Change Request Management scenario: Working examples
/people/dolores.correa/blog/2009/07/23/change-request-management-scenario-working-examples
Thnx,
Waseem.

Configure RCA And CHaRM functionality

Hi Experts, I have a question, we are implementing RCA and CHaRM functionality in SolMan. Can they be independently implemented or do they have any dependency. If yes ! ! Pls let me know what dependency they have. Do we need to implement in any sequence.
Can we create two diffrent project in the Solman_setup and configure two diffrent projects to setup CHaRM and RCA functionality saparately-
Any comments or recomendations will be highly appreciated.
Regards
Bob C

Hi Bob,
There is no dependency between RCA and ChaRM. There is no sequency for setting up as well.
Regards,
Shyam.

Link between implementation project configuration (SOLAR02) and ChaRM?

Dears;
We want to benefit from listing all IMG Objects and developments in an implementation project (SOLAR02) to control our transports as we have ChaRM activated on the affected systems.
But there seems to be no link/control which has several consequences:
*Status of "changes" in ChaRM and related developments in the implementation project have to be tracked seperately
*There is no link between the development in the project (SOLAR02) and the created TR.
*There is no limitation/control in the content of the TR if it concerns items not listed in your project => how to check if the project is up-to-date?
Are my assumptions correct? Or am I forgetting something?
What is the experience in maintaining changes (transports) for implementation project? On what level? Linked with the structure in Solar02 or completely independant?
I have done quite some reading around the topics but documentation around project management via SolMan and ChaRM via SolMan seems never to be really connected? (only the overall status of the project and the activation of charm via SOLAR_PROJECT_ADMIN)

>
Jett Jiang wrote:
> 1. Active Change Request Management. the inter-connect is in SOLAR_PROJECT_ADMIN.
> 2. Use normal correction to control the TRs and updates the documents at the same time.
Thank you for the reply. Concerning these points:
1) This is done... No questions there
2) The "and" in your sentence means that I myself have to do both things? So there is no link?
So this does mean that (what my understanding was) I have to create a normal change via ChaRM but under the project for example a certain business scenario. That developers work on all topics related and should "remember" that if they put something under that transport they should verify if this is documented in the SOLAR02?
If then the change is put to testing they should manually update the status of everything related to this transport in the SOLAR02...

Need manual to implement training and event management

Hi All
I'm going to implement Training and event management for my client.Plz help me if u've any kind of manual or any guidelines for me.
Thanks,
SKM

Hi Santosh,
Best way to check the guidelines is to see help.sap.com.
From my experience you need to follow the following steps:
1. Create busness event groups
2. Create business event types
3. Create resource types
4. Create resources
5. Create external instructors (if any)
6. Create companies (if any)
7. Create locations
8. Manage integration switches (SEMIN rows in T77S0 table)
For the master data creaton activities above, you can create LSMW to make it possible for mass data upload.
After your business catalog and all other master data is in place,
1. Plan business events - PSVP
2. Create business events wth/without resources - PSV2
3. Book attendees- PSV1
As recurring activities:
1. Firmly book the events.
2. Cancel events (if needed)
3. Follow-up events.
Regards,
Dilek

How to Setup Service Desk and CHARM in Solu Man 4.0

Hi Gurus
I am New to Solution Manager 4.0 and i want to setup Service Desk and Change Request Management for my client. Any one help me to guide where i can start and after configuring how the functionality of service desk and change request management.
Can anybody send the documents with screen shot how to configure and how it lokks after Configuration.
My client requirement is he wants to make Service desk as a ticketing tool and Charm as Change management tool
Please help me
Piont rewarded for solution
Rajesh

Hello
I have configured Ibase for Charm, i followed spro config info as follows:
Manually Create and Assign the Component Systems asiBase
In this IMG activity, you define the Installed Base (iBase) manually, that is for refreshing existing iBases after solutions have been changed.
An iBase component has to be created for each satellite system from which Service Desk messages will be sent to the SAP Solution Manager system.
For the Value Added Reseller (VAR), it is not absolutely necessary to manually define the iBase at this point. We recommend, however, that you carry out this step so that you have a functioning test scenario.
Activities
1. In transaction Change Installed Base (IB52), choose iBase No. 1 (SOL_MAN_DATA_REP).
2. Create under the IBase Header (SOL_MAN_DATA_REP) an IBase component, for example the SAP component system (SAP WEB AS) or use an existing one.
3. To assign the systems as iBase components, go to the Text item tab.
Three components are included in the standard package.
4. Add all the satellite systems as text items to the table:
Column Short text: Description of the system
Column Identification: System ID, installation number, client
5. Save.
After changes have been made to a solution, repeat these steps to update system landscape data for iBase.
Note:
Every system is only listed once in the iBases. That means a system is not listed in an iBase if it has been listed in another iBase before.
If the identification is not entered correctly, the system cannot correctly identify the component from the incoming Service Desk message.
Its really good and I have set up the config in that way only.
If useful reward the points.
Thanks
Regards
Sharmishtha

Can please tell me how to implement expand and collapse table row data?

i am trying implement expand and collapse table row data but i do not get any ideas..can please any one help me its an urgent requirement

Yes, we can.
I think the best place for you to start for this is the NI Developer Zone. I recommend beginning with these tutorials I found by searching on "data log rio". There were more than just these few that might be relevant to your project but I'll leave that for you to decide.
NI Compact RIO Setup and Services -> http://zone.ni.com/devzone/cda/tut/p/id/11394
Getting Started with CompactRIO - Logging Data to Disk -> http://zone.ni.com/devzone/cda/tut/p/id/11198
Getting Started with CompactRIO - Performing Basic Control -> http://zone.ni.com/devzone/cda/tut/p/id/11197
These will probably give you links to more topics/tutorials/examples that can help you design and implement your target system.
Jason
Wire Warrior
Behold the power of LabVIEW as my army of Roomba minions streaks across the floor!

Need MBAM 2.5 Helpdesk and selfservice sites to open for authenticated users with no password prompt

I Need MBAM 2.5 Helpdesk and self service sites to open for authenticated users with no password prompt. I just cant seem to get this to work. The account used in the application pool has its SPN registered and delegation set. I can use that account to login
to the sites but am prompted for a password. That said anyone I add into the helpdesk users group cannot negotiate the sites. Only the account I have set in the application pool can. I want domain authenticated users that have been added to the MBAM Help Desk
Users group to negotiate the site with NO password challenge at all.
tconners

This generally means that your SPN is not set up correctly. Let's say the web server you installed the SSP on is lance.contoso.com and your app pool creds are corp\lance. You should set an SPN similar to setspn -s http/lance.contoso.com
corp\lance. In your browser, you should now be able to access the SSP without prompts. However, if you still get prompted, generally that means that your local intranet zone in IE does not have an entry for *.contoso.com. Since you are entering
an FQDN in your browser, IE interprets the "." to mean "on the internet" which breaks Kerberos authentication. By adding *.contoso.com to your local intranet zone, you are telling it that lance.contoso.com is on the intranet, so use
Kerberos.
I can confirm, that I have exact configuration and I always get the password promt for the very first time. We have 2 server (1xIIS and 1xSQL) infrastructure in production with SPN set like it should and I get the password prompt.

Air mobile best way to implement drag and drop

Hi all,
I'm developing an application which allows people to drag and drop certain panels.
But the dragmanager isn't optimized for the air mobile platform.
What is the best way to implement drag and drop at the moment?
Write it all yourself or are their some utility classes that can help?

Hi all,
I'm developing an application which allows people to drag and drop certain panels.
But the dragmanager isn't optimized for the air mobile platform.
What is the best way to implement drag and drop at the moment?
Write it all yourself or are their some utility classes that can help?

How to implement classes and methods in badi's ?

how to implement classes and methods in badi's? and where i have to write the code based on the requirement?can anyone explain me briefly?

Hi
Every BADI by default Implements an INTERFACE which already contains some methods with parameters.
So you have to find the relavenet method based on the related paramters (by checking the fields in that paramters) you have to double click on the method and to write the code.
see the doc
DEFINING THE BADI
1) execute Tcode SE18.
2) Specify a definition Name : ZBADI_SPFLI
3) Press create
4) Choose the attribute tab. Specify short desc for badi.. and specify the type :
multiple use.
5) Choose the interface tab
6) Specify interface name: ZIF_EX_BADI_SPFLI and save.
7) Dbl clk on interface name to start class builder . specify a method name (name,
level, desc).
Method level desc
Linese;ection instance methos some desc
8) place the cursor on the method name desc its parameters to define the interface.
Parameter type refe field desc
I_carrid import spfli-carrid some
I_connid import spefi-connid some
9) save , check and activateadapter class proposed by system is
ZCL_IM_IM_LINESEL is genereated.
IMPLEMENTATION OF BADI DEFINITION
1) EXECUTE tcode se18.choose menuitem create from the implementation menubar.
2) Specify aname for implementation ZIM_LINESEL
3) Specify short desc.
4) Choose interface tab. System proposes a name fo the implementation class.
ZCL_IM_IMLINESEL which is already generarted.
5) Specify short desc for method
6) Dbl clk on method to insert code..(check the code in AAA).
7) Save , check and activate the code.
Some useful URL
http://www.esnips.com/doc/e06e4171-29df-462f-b857-54fac19a9d8e/ppt-on-badis.ppt
http://www.esnips.com/doc/10016c34-55a7-4b13-8f5f-bf720422d265/BADIs.pdf
http://www.esnips.com/doc/43a58f51-5d92-4213-913a-de05e9faac0d/Business-Addin.doc
http://www.esnips.com/doc/1e10392e-64d8-4181-b2a5-5f04d8f87839/badi.doc
www.sapgenie.com/publications/saptips/022006%20-%20Zaidi%20BADI.pdf
http://www.sapdevelopment.co.uk/enhance/enhance_badi.htm
http://help.sap.com/saphelp_nw04/helpdata/en/04/f3683c05ea4464e10000000a114084/content.htm
http://help.sap.com/saphelp_nw04/helpdata/en/e6/d54d3c596f0b26e10000000a11402f/content.htm
http://help.sap.com/saphelp_nw2004s/helpdata/en/c2/eab541c5b63031e10000000a155106/frameset.htm
Now write a sample program to use this badi method..
Look for BBB sample program.
AAA
data : wa_flights type sflight,
it_flights type table of sflight.
format color col_heading.
write:/ 'Flight info of:', i_carrid, i_connid.
format color col_normal.
select * from sflight
into corresponding fields of table it_flights
where carrid = i_carrid
and connid = i_connid.
loop at it_flights into wa_flights.
write:/ wa_flights-fldate,
wa_flights-planetype,
wa_flights-price currency wa_flights-currency,
wa_flights-seatsmax,
wa_flights-seatsocc.
endloop.
BBB
*& Report ZBADI_TEST *
REPORT ZBADI_TEST .
tables: spfli.
data: wa_spfli type spfli,
it_spfli type table of spfli with key carrid connid.
*Initialise the object of the interface.
data: exit_ref type ref to ZCL_IM_IM_LINESEL,
exit_ref1 type ref to ZIF_EX_BADISPFLI1.
selection-screen begin of block b1.
select-options: s_carr for spfli-carrid.
selection-screen end of block b1.
start-of-selection.
select * from spfli into corresponding fields of table it_spfli
where carrid in s_carr.
end-of-selection.
loop at it_spfli into wa_spfli.
write:/ wa_spfli-carrid,
wa_spfli-connid,
wa_spfli-cityfrom,
wa_spfli-deptime,
wa_spfli-arrtime.
hide: wa_spfli-carrid, wa_spfli-connid.
endloop.
at line-selection.
check not wa_spfli-carrid is initial.
create object exit_ref.
exit_ref1 = exit_ref.
call method exit_ref1->lineselection
EXPORTING
i_carrid = wa_spfli-carrid
i_connid = wa_spfli-connid.
clear wa_spfli.
Reward points for useful Answers
Regards
Anji
Message was edited by:
Anji Reddy Vangala

Creating stubs for a java class which implements ejbobject and ejbHome

Hi,
I am using the weblogic rmic utility to generate WLStub of a class which implements
EJBHome and EJBObject. The stubs are being generated with the name...WLStub261b2l255i2g1h1324e2u702w6fn1t.class
rather than with the name_WLStub as it should be and as the server wants it to
be when I try to bind this object using JNDI.
I appreciate your help.
Thanks,
Kamps

Have you tried the -nomanglednames option as from:
Usage: java weblogic.rmic [options] <classes>...
where options include:
-help Print this help message.
-version Print version information.
-d <dir> Target (top-level) directory for compilation.
-nontransactional Suspends the transaction before making the
RMI call and resumes after
-verbosemethods Instruments proxies to print debug info to
std err.
-descriptor <example> Associates or creates a descriptor for each
remote class.
-nomanglednames Don't mangle the names of the stubs and
skeletons.
kamps wrote:
>
Hi,
I am using the weblogic rmic utility to generate WLStub of a class which implements
EJBHome and EJBObject. The stubs are being generated with the name...WLStub261b2l255i2g1h1324e2u702w6fn1t.class
rather than with the name_WLStub as it should be and as the server wants it to
be when I try to bind this object using JNDI.
I appreciate your help.
Thanks,
Kamps

How to implement SCD and outer join in OBIEE

Hi Experts,
1.How we can implement SCD1 and SCD2 in OBIEE.
2. How to implement outer join..? Can we implement outer join in physical layer.?
Regards
Frnds

1. Better to implement this as a part of data warehouse/ETL. If you insist there is explanation on how to work with SCD's in Administrator in some Oracle University Student Book, I think it's for Siebel Analytics version.
2. Implement outer joins using complex joins in BMM (type option). It's possible to implement in physical layer only in obiee views (new physical table/table type - select), otherwise not, you cannot specify outer join in the physical layer using complex joins.
Regards
Goran
http://108obiee.blogspot.com

Any (source code)FREE BOOK implementing recieving and sending emails

any (source code)FREE BOOK implementing recieving and sending emails
if avgailable on net.
please help...
Regards,
Navin.

check this out:
http://www.javaworld.com/javaworld/jw-10-2001/jw-1026-javamail.html

Implementing Drag and Drop Functionality

I'm implementing drag and drop a record from a table to another table.
I already referred below:
http://download.oracle.com/docs/cd/E15523_01/web.1111/b31973/af_dnd.htm#CIHDADFG
But I have a question.
In example 32-5, there is a source like following:
+// And now get the actual data from the dragged model.+
+// Note this won't work in a region.+
DnDDemoData dnDDemoData = (DnDDemoData)dragModel.getRowData();
In this case, 'DnDDemoData' type looks like each project's own suitable row type.
But I don't know what type is suitable in my project.
I use a two VOs for two tables.
So I think it's ViewRowImpl class type, but it's not.
How can I find suitable row type?

Hi Timo,
Could not understand what exactly need to have for this...
// And now get the actual data from the dragged model.
// Note this won't work in a region.
DnDDemoData dnDDemoData = (DnDDemoData)dragModel.getRowData();
Could you please elaborate on this!!!
Thanks,
Vin

OBIA and OBIEE implementation requirements and Questions

Hi,
I am looking for a documentation, which could give me some questions to implement OBIA and OBIEE. Do we have any documentation like this which could give customer a basic idea about OBIEE and OBIA and what it takes for them to implement them.
Basically we are looking for a documentation of questionarie which could guide clients to choose OBIEE and OBIA with hardware and licensing requirements.
Can you please share if you have come across such a document.
Thank You.

http://lmgtfy.com/?q=obiee+documentation

Implementing Helpdesk and Charm

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