Import from scanner disabled in Preview
OS X Yosemite 10.10.2
iMac 20" Mid 2007
2.4 GHz Intel Core 2 Duo
4 GB 667 MHz DDR2 SDRAM
Canon Pixma MX470
For some reason I can no longer Import from my scanner in Preview. As you can see below, the menu option is greyed out.
Is there an Apple fix in the works?
Is there a workaround that could restore this functionality?
Thanks
Brian
Ha!
I fixed it.
Here's what I did:
-Run HP Uninstaller to remove... everything?
-Reboot the laptop.
-Do a factory reset on the printer, then re-enter the WiFi password.
-Download the driver (is that what it is?) from hp.com/support. I noticed that the file is called "HP Inkjet SW OSX Mavericks.pkg" even though my OS is called Yosemite.
-Install that, following all prompts. When I added the printer I picked"HP Officejet 6700" rather than "AirPrint" for"Use:"even though AirPrint would have been the default and the choice of "Auto Select". See attached screenshot.
-Go to Preview, menu File > Import from HP Officejet 6700... and test. Success!
Of course I don't know which of these things made the difference, but it worked for me.
Cheers,
b
Similar Messages
-
Got a new Epson printer. Set up is fine; wirelessly connected. Downloaded and updated all drivers. Still cannot import from scanner into Preview. Anyone else? Seems like this was a problem in 2013 as far as I can see from other forum discussions. Any advice? Scanner works manually so it's the set up, compatibility or...?
What do you mean "import from scanner to Preview?"
Does the scanner actually scan, if so what file format (jpg, pdf, tiff, etc...) are you scanning in? Once you have successfully scanned simply open Preview and open the file. Another method is selecting the scanned file, right click and select Open With and select Preview. -
Preview's "Import from Scanner" documents -Text Tool cannot be activated.
Any documents created within 10.6 and printed/saved as a pdf file can be opened in Preview and the Text Tool activated allowing selection of text and copy/paste or text highlight actions made.
Using OSX 10.6.7 Preview application using the File > Import from Scanner (Epson V500 scanner), the scanned document cannot activate the Text Tool. Only the Move and Select tools cans be selected, activated and used. It's as if Preview's document scanned image using Format-PDF, the scans appear to be an image scan of the text/document into a PDF file and not using OCR to allow a Text Edit.
I can scan a printed document using Acrobat and my Epson scanner and the text tool within Acrobat or Adobe Reader works fine.
Is this a shortcoming within Preview using Format-PDF that the Text tool cannot be activated or used on Preview scanned documents containing text? If so why is Preview's text tool even offered?
If Text Tool can be used on a Preview scanned document…How ? Please!After further research I have been able to answer my own question regarding-
"Preview's "Import from Scanner" documents -Text Tool cannot be activated."
In Apples Mac 101 Support article entitled: "Using a scanner (Mac 10.6) last modified on March 15, 2011, states: "Item 6. Click Scan to scan. Note: The scanned items will become JPEG images with 300 dpi"
So there it is…Any item (or printed document) scanned under Preview using the selected Format-PDF will be scanned as a JPEG image.
That' s why the Text Tool cannot be activated, it's not being scanned as text but as an image.
If a document is created within the computer via Pages, Text Edit, Word etc. and saved using the "Print-PDF-Save asPDF" file option, the already digitized text is saved within the PDF file and can then the PDF file can be opened in Preview and the Text Tool will be available for use to copy/paste or highlight.
Charlie...76 years old and still Mac'ing -
How can I import from scanner on Photoshop Element 10. Bought online from App store.
Ugh. Okay, you need to right-click the editor itself (control click if you have your mouse set up for one button), then Show Package Contents>Contents, go to Optional Plug-ins>ImportModules and move TWAIN.plugin from there to the regular Plugins folder>ImportModules.
You will see a message that the folder can't be modified. Click Authenticate and enter your OS X password when asked, and then you can move the plugin.
You have to install TWAIN before you can scan, and you may need to restart your computer after moving it. -
Import from scanner is disabled
i have hp laserjet pro m1213nf mfp model. i am using macbook pro and my operating system version is 10.8.5
i have gone to the hp website and installed the driver for mac 10.8. it is printing well. BUT>>>>>>
method 1: scan from apple preview
when i use this method! i go to open file>>>copy from scanner(this option is grey, it does not work)
Method 2: print and scan window
when i try to follow this method, it does not show the option of scanner
method 3: image capture
nothing comes after selecting this. there are 2 disabled options which come on one side but they have nothing to do with scan
kindly please confirm whether this is driver problem or os problem.Yesterday I received a message that an update was needed for Java and Adobe Flash. Java updated just fine but when I tried to install the Flash update I kept getting an error message. I did a permissions repair and tried to restart the computer but then the computer would only come up into recovery mode.
In recovery mode I ran another permissions repair and a disk verify. The disk verify showed a couple problems with my SSD but it also repaired them. I tried to cut and paste the error messages but there is no way to do that in recovery mode - I wish now I had written them down. I remember one mentioned an anode but it was weird because it was referencing a movie file I created with HandBrake that I KNOW was no longer on my computer. Even then I could only boot into recovery mode.
I recovered to a backup from earlier in the day, but still could only boot to recovery mode. I then recovered to a backup from earlier in the week, but still could only boot to recovery mode.
So finally today I did a clean install of 10.8 and updated all the way to 10.8.5. DiskWarrior reported the SMART status of my SSD was fine. I was able to find on Apple's servers, and install, the HP print and scan driver for my OfficeJet L7650.
I don't know what all was going on with the computer that required a fresh install - and I am annoyed because I was planning a fresh install with Mavericks and now I'll have to do it again - but my HP printing/scanning problem is fixed. -
Problem importing from scanner into Photoshop Elements
I use Photoshop Elements 5 on a PC & am suddenly no loger able to import from my scanner (Canon MP990) & get the message: 'Could not complete the import because of a problem with the acquisition interface'.
If I try scanning directly from the scanner, I get the message: 'Scanner is not available while in use by another application or user' . I may have abandoned a previous scan at preview stage without cancelling, but it doesn't show up anywhere. I don't know whether this is a Photoshop problem or a scanner problem. My troubleshooting skills are rudimentary at best - I have tried disconnecting/connecting the scanner & shutting down the PC - any ideas ?
artistdtsFirst of all, are you sure that you want to abandon iphoto for the organizer? You don't want to use both--you will have to choose eventually. If you don't have experience with Organizer on a mac, I would strongly suggest exporting a few photos from iphoto, putting them where you want to keep them and using File>Get Photos>From Files and Folders to create a test catalog to use for evaluation while you make up your mind.
-
Hi,
I just installed Adobe Photoshop Elements 10 (I was using Elements 6 before).
I am trying to import a photo from my scanner, but am having some trouble. I need to import from the "advanced" screen I was using before, but now I am only getting the option to import through the wizard.
In Elements 10, when I click import I only have the option to "Frame From Video", or "WIA Support". When I pick the WIA Support, it takes me to the wizard.
In Elements 6, when I click import my scanner was actually listed and that is where I went to the advanced preview/scan screen somehow related to my scanner (it said Epson Scan at the top of the window).
How do I get my scanner to be listed in the import menu so that I can get to the Epson preview/scan window?
Thanks so much for any help you can give me.
MichelleOh, I spoke too soon. I just found out that I had to move the twain file from the optional plug in folder to the regular plug in folder. Everything is working great now.
-
Windows 8.1, PSE 11
I am having a number of issues including loss of import functionality from scanner, I can't drag and drop photos into the editor any more as well, or at least not after the first one. The crop function stops working after the first couple of photos. Then some freezing. A little added crashing. A plethora of other bizarre issues as well. This just stated happening a couple of days ago.
What I have tried:
Uninstall/Install.
Deleted preferences both before opening Editor (crontrol-alt-delete) and after opening it.
Kindly advise. Thanks!
Adobe Photoshop Elements Version: 11.0 (11.0 (20120830.r.32025)) x32
Operating System: Windows 8 64-bit
Version: 6.2
System architecture: Intel CPU Family:6, Model:10, Stepping:9 with MMX, SSE Integer, SSE FP, SSE2, SSE3, SSE4.1, SSE4.2
Physical processor count: 8
Processor speed: 3500 MHz
Built-in memory: 8139 MB
Free memory: 5185 MB
Memory available to Photoshop Elements: 3255 MB
Memory used by Photoshop Elements: 70 %
Image tile size: 128K
Image cache levels: 6
Display: 1
Display Bounds:= top: 0, left: 0, bottom: 1440, right: 2560
Video Card Number: 1
Video Card: NVIDIA GeForce GTX 660 Ti
Driver Version: 9.18.13.3750
Driver Date: 20140327000000.000000-000
Video Card Driver: nvd3dumx.dll,nvwgf2umx.dll,nvwgf2umx.dll,nvd3dum,nvwgf2um,nvwgf2um
Video Mode: 2560 x 1440 x 4294967296 colors
Video Card Caption: NVIDIA GeForce GTX 660 Ti
Video Card Memory: -2047 MB
Application folder: C:\Program Files (x86)\Adobe\Photoshop Elements 11\
Temporary file path: C:\Users\evan\AppData\Local\Temp\
Photoshop Elements scratch has async I/O enabled
Scratch volume(s):
Startup, 931.2G, 805.4G free
Required Plug-ins folder: C:\Program Files (x86)\Adobe\Photoshop Elements 11\Required\
Primary Plug-ins folder: C:\Program Files (x86)\Adobe\Photoshop Elements 11\Plug-Ins\
Additional Plug-ins folder: not set
Installed components:
ACE.dll ACE 2011/03/29-16:11:44 63.457850 63.457850
adbeape.dll Adobe APE 2011/01/17-12:03:36 64.452786 64.452786
AdobeLinguistic.dll Adobe Linguisitc Library 5.0.0
AdobeOwl.dll Adobe Owl 2012/06/20-18:39:56 4.1.9 78.509892
AdobeOwlCanvas.dll Adobe Owl Canvas 3.0.68 61.2954
AdobePDFL.dll PDFL 2011/03/29-16:11:44 63.378681 63.378681
AdobePIP.dll Adobe Product Improvement Program 6.0.0.1654
AdobeXMP.dll Adobe XMP Core 2010/10/12-08:45:30 63.139439 63.139439
AdobeXMPFiles.dll Adobe XMP Files 5.0 61.134777
adobe_caps.dll Adobe CAPS 4,0,42,0
Adobe_OOBE_Launcher.dll Adobe OOBE Launcher 2.2.0.4 (BuildVersion: 2.2; BuildDate: Wed Apr 27 2011 21:49:00) 1.000000
AGM.dll AGM 2011/03/29-16:11:44 63.457850 63.457850
ahclient.dll AdobeHelp Dynamic Link Library 1,7,0,56
aif_core.dll AIF 3.0 1.486530
aif_ogl.dll AIF 3.0 1.486530
amtlib.dll AMTLib 4.2.0.4 (BuildVersion: 4.2; BuildDate: Wed Apr 27 2011 21:49:00) 1.000000
amtservices.dll AMTServices 4.2.0.4 (BuildVersion: 4.2; BuildDate: Wed Apr 27 2011 21:49:00) 1.000000
ARE.dll ARE 2011/03/29-16:11:44 63.457850 63.457850
asneu.dll AsnEndUser Dynamic Link Library 1, 7, 0, 1
AXE8SharedExpat.dll AXE8SharedExpat 3.3 49.279053
AXEDOMCore.dll AXEDOMCore 3.3 49.279053
AXSLE.dll AXSLE 3.3 49.279053
Bib.dll BIB 2011/03/29-16:11:44 63.457850 63.457850
BIBUtils.dll BIBUtils 2011/03/29-16:11:44 63.457850 63.457850
boost_threads.dll DVA Product 5.0.0
cg.dll NVIDIA Cg Runtime 2.0.0015
cgGL.dll NVIDIA Cg Runtime 2.0.0015
CoolType.dll CoolType 2011/03/29-16:11:44 63.457850 63.457850
data_flow.dll AIF 3.0 1.486530
dvaadameve.dll DVA Product 5.0.0
dvacore.dll DVA Product 5.0.0
dvaui.dll DVA Product 5.0.0
ems.dll Elements Organizer 11.0
ExtendScript.dll ExtendScript 2010/03/05-08:21:15 61.423205 61.423205
FaceDetector.dll FaceDetector 0000/00/00-00:00:00 2.0.1.1 2.0.1.1
FileInfo.dll Adobe XMP FileInfo 5.0 61.134777
filter_graph.dll AIF 3.0 1.486530
hydra_filters.dll AIF 3.0 1.486530
icucnv36.dll International Components for Unicode 2009/06/17-13:21:03 Build gtlib_main.9896
icudt36.dll International Components for Unicode 2009/06/17-13:21:03 Build gtlib_main.9896
image_compiler.dll AIF 3.0 1.486530
image_flow.dll AIF 3.0 1.486530
image_runtime.dll AIF 3.0 1.486530
JP2KLib.dll JP2KLib 2011/03/29-16:11:44 63.196876 63.196876
libifcoremd.dll Intel(r) Visual Fortran Compiler 10.0 (Update A)
libmmd.dll Intel(r) C Compiler, Intel(r) C++ Compiler, Intel(r) Fortran Compiler 10.0
LogSession.dll LogSession 2.1.2.1640
MPS.dll MPS 2011/05/24-09:45:42 63.464027 63.464027
MSVCP100.dll Microsoft® Visual Studio® 2010 10.00.30319.1
MSVCP71.dll Microsoft® Visual Studio .NET 7.10.3077.0
MSVCR100.dll Microsoft® Visual Studio® 2010 10.00.30319.1
MSVCR71.dll Microsoft® Visual Studio .NET 7.10.3052.4
pdfsettings.dll Adobe PDFSettings 1.04
Photoshop.dll Adobe Photoshop Elements Editor 11.0
platform.DLL Adobe Help System 1, 0, 0, 1
Plugin.dll Adobe Photoshop Elements Editor 11.0
PSArt.dll Adobe Photoshop Elements Editor 11.0
PSViews.dll Adobe Photoshop Elements Editor 11.0
ScCore.dll ScCore 2010/03/05-08:21:15 61.423205 61.423205
shfolder.dll Microsoft(R) Windows (R) 2000 Operating System 5.50.4027.300
Tbb.dll Intel(R) Threading Building Blocks for Windows 2, 2, 2009, 1011
updaternotifications.dll Adobe Updater Notifications Library 2.0.0.15 (BuildVersion: 1.0; BuildDate: BUILDDATETIME) 2.0.0.15
WRServices.dll WRServices Thursday January 21 2010 12:13:3 Build 0.11423 0.11423
Required plug-ins:
Accented Edges 12.0
ADM 3.11x01
Angled Strokes 12.0
Auto Divide 11.0.0.0 (11.0 (20120830.r.32025))
Average 12.0.2
Bas Relief 12.0
BMP 12.0.2
Camera Raw 7.4
Chalk & Charcoal 12.0
Charcoal 12.0
Chrome 12.0
Clouds 12.0.2
Color Halftone 12.0.2
Color Variations 12.0.4 (12.0.4x001)
Colored Pencil 12.0
Comic NO VERSION
CompuServe GIF 12.0.2
Conté Crayon 12.0
Correct Camera Distortion 12.0.2
Craquelure 12.0
Crop and Straighten Photos Filter 12.0.2
Crosshatch 12.0
Crystallize 12.0.2
Cutout 12.0
Dark Strokes 12.0
Difference Clouds 12.0.2
Diffuse Glow 12.0
Displace 12.0.2
Dry Brush 12.0
Extrude 12.0.2
FastCore Routines 12.0.4 (12.0.4x001)
Fibers 12.0.2
Film Grain 12.0
Filter Gallery 12.0
Fresco 12.0
Glass 12.0
Glowing Edges 12.0
Grain 12.0
Graphic Novel NO VERSION
Graphic Pen 12.0
Halftone Pattern 12.0
Ink Outlines 12.0
Lens Blur 12.0
Lens Flare 12.0.2
Lighting Effects 12.0.4 (12.0.4x001)
Liquify 12.0.1
Matlab Operation 12.0.4 (12.0.4x001)
Mezzotint 12.0.2
MMXCore Routines 12.0.4 (12.0.4x001)
Mosaic Tiles 12.0
Multiprocessor Support 12.0.4 (12.0.4x001)
Neon Glow 12.0
Note Paper 12.0
Ocean Ripple 12.0
OnEdge 1, 0, 0, 1
Paint Daubs 12.0
Palette Knife 12.0
Patchwork 12.0
Pen and Ink NO VERSION
Photocopy 12.0
Picture Package Filter 12.0.4 (12.0.4x001)
Pinch 12.0.2
Pixar 12.0.4 (12.0.4x001)
Plaster 12.0
Plastic Wrap 12.0
PNG 12.0.2
Pointillize 12.0.2
Polar Coordinates 12.0.2
Polar Coordinates 12.0.4 (12.0.4x001)
Poster Edges 12.0
Radial Blur 12.0.2
Read Watermark 4.0
Reticulation 12.0
Ripple 12.0.2
Rough Pastels 12.0
Save for Web & Devices 12.0
ScriptingSupport 12.0.4
Shear 12.0.2
Smart Blur 12.0.2
Smudge Stick 12.0
Solarize 12.0.2
Spatter 12.0
Spherize 12.0.2
Sponge 12.0
Sprayed Strokes 12.0
Stained Glass 12.0
Stamp 12.0
Straighten and Crop Image 12.0.4 (12.0.4x001)
Straighten Image 12.0.4 (12.0.4x001)
Sumi-e 12.0
Texture Fill 12.0.4 (12.0.4x001)
TextureSelect 12.0.4 (12.0.4x001)
Texturizer 12.0
Tiles 12.0.2
Torn Edges 12.0
Twirl 12.0.2
Underpainting 12.0
Water Paper 12.0
Watercolor 12.0
Wave 12.0.2
WIA Support 12.0.4 (12.0.4x001)
Wind 12.0.2
ZigZag 12.0.2
Optional and third party plug-ins:
Frame From Video 6.0
Magic Extractor 12.0.4 (12.0.4x001)
PhotomergeUI 12.0.4 (12.0.4x001)
Plug-ins that failed to load: NONE
Installed TWAIN devices: NONEFinal Update: ...god willing...
OK! Check it, like I said in previous posts I seemed to have narrowed it down to specific mp3s not converting and playing in their native sample rate which if paired with another sample would give you the "audio midi sync" error and basically screw up your clock! It appears mp3 files converting to mp3 using iTunes would not convert to the correct sample rate if set to something other than 44 in logic and cause this. A tad peculiar Apple iTunes won't work with Apple Logic. I was able to confirm this on two mac's via my friend in Florida. He's running Tiger and tried the same experiment and Booya! Mickey Mouse! It appears this insane week long adventure has came to an end (...god willing) with a super specific unlucky shot in the dark on my part finally revealed to be an perfectly normal function of Logic (obviously one i'm not fond of..) As far as the errors / crashes / system overloads / kernal panics I think I can sort those out to the mackie onyx satellite not being a good choice and trying to add and remove firewire devices in the middle of the sample rate mayhem. Wow! all I can say is, I'm glad it's over
Wish me a lot of luck in the future.. I'm sure i'll need it! -
Import from camera not showing preview images
When I import from my DSLR, I see empty boxes representing all the images on the card but no preview. I'm set to import JPEG and the images are JPEG. I have the option Do Not Import Duplicates turned off. I've tried restarting Aperture (3.1) and even restarting the iMac (10.6.5) but to no avail. Does anyone has any suggestions on how to resolve this?
Cool this is good, 1 you can still access images and two you have identified Aperture as being the issue. The next step is to do some basic maintenance on your system, have a read of the Aperture 3: Troubleshooting Basics at the following link.
http://support.apple.com/kb/HT3805
Trouble shooting is about eliminating possibilities, so step through each of these, although unlikely, it is usually the unlikely causing the issue. If it were obvious you would not have asked the question.
Tony -
Phshp CS4 keeps crashing when I try to import from scanner
Can anyone please help me?
I'm running Photoshop CS4 on a Mac Pro Desktop with Snow Leopard. I have a Canon Canoscan Lide 600F scanner. Every time I try to import from my scanner into photoshop, CS4 keeps crashing.
Do I need to delete Photoshop CS4 Preferences? If so where is the file located in Preferences, I can't find it anywhere.
Photoshop CS4 crashes every time I select "Import...Canoscane Lide 600F"
Thanks in advance,
- Nickhas scanning ever worked?
most of us here scan using the stand alone software or 3rd party software. The reason the TWAIN.plugin was not installed by default is that many of the scanner manufacturers have not followed Adobes specs and conflict with the TWAIN.plugin.
Also its seems a bit silly to tie up a $1000 application as a scanner UI for $150 scanner. You do realize Photoshop has no scanning ability of its own and relies on the scanner plugin to access the stand alone software that came with the scanner.
If you scan as a stand alone you can still work in Photoshop. -
Toolbars-no icons for import from scanner or undo
I'm using WIN XP Home Edition. I'm beginning to use PSE 5.0, after upgrading from PSE 2.0. In 2.0 there were useful icons in one of the toolbars at the top of the program: one was undo, and also return (to return from an undo); also, there was an icon for importing from a scanner. I don't find these icons in 5.0, and I have to use menu commands.
Is there any way in 5.0 to create a personalized toolbar with these helpful tools? Or are there toolbars I'm not seeing that can be enabled?
Thanks, ED.Ed,
The short answer to both your questions is No.
This change in PE5 has caused a lot of comment:
Barbara Brundage, "PE 5 Undo Icon" #1, 30 Sep 2006 6:01 am
Bob -
Importing from scanner in Elements 11
I've just upgraded from Elements 4 to 11 using Mac OS 10.6
Previously, when I wanted to import an image from my Canon 8600F Scanner I went to File,Import,Canoscan 8600 and the Twain driver window appeared. No problem.
Now with 11 this doesn't happen. It doesn't happen with either Editor or Organizer. A search on these pages shows a similar problem with Elements 10. I've carried out this procedure but it doesn't work. Why not? What is the point of this programme if it won't import from a scanner or am I missing something?
Not impressed with the Adobe website at all. Why is it so difficult to access the company for guidance? This could be my last Adobe product.This document includes information about where to find and how to install the TWAIN component that was previously installed with your application for versions earlier than Photoshop Elements 9.
Important: Do not move plug-ins from previous versions of Photoshop Elements into the Photoshop Elements 11 > Plug-Ins folder, or set the Photoshop Elements 8 (or earlier) > Plug-In folder as the Additional Plug-Ins Folder in Preferences.
Note:
If your version of Photoshop Elements is 9 or 10, refer to the KB article TWAIN is not installed with Photoshop Elements versions 9 and 10.
To the top
Macintosh
If you would like to have TWAIN support on your Macintosh system, then we strongly recommend that you access your device through Rosetta (PPC) OS. Otherwise, we suggest that you scan your image in first and then separately open the image in Photoshop Elements.
To install the legacy TWAIN plug-in for Macintosh, copy the ImportModules folder from:
//Applications/Adobe Photoshop Elements 11/Support Files/Optional Plug-Ins
into
//Applications/Adobe Photoshop Elements 11/Support Files/Plug-Ins -
Import from scanner give error message "This file already exists in this catalogue"
I can import from the scanner occasionally, but often times get this error message. " this file already exists in this catalogue" and the scanned picture is discarded.
I see others have had it as well, but no solutions were posted. I'm running Photoshop elements 11 with all current updates.Thanks for the reply. My Image wasn't in a version set however. I scanned a new photo which was successsful. I then scanned a second photo different from the first, which failed. I think possibly the software for my HP scanner is at fault, since it always names the scans as image1.jpg. It doesn't give an option to increment successive scans to a different name which probably caused the problem.
-
I cannot import to photoshop from scanner or camera
Hi,
How do you import ? To help us answer question quicker, please read this:
http://h30434.www3.hp.com/t5/First-Time-Here-Learn-How-to-Post-and-More/bd-p/Hello
Regards.
BH
**Click the KUDOS thumb up on the left to say 'Thanks'**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem. -
Image previews black after import from scanner
I scanned some photos to a folder on my desktop and them imported the scans into iphoto. The previews show only solid black, no image but when I click on the black photo the correct image appears. How can I get the previews to show?
This can happen if you import photos with an unsupported colour profile. iPhoto supports RGB - which is what cameras shoot in. So if you’ve scanned into greyscale, for instance, this problem can arise.
You can convert the images to RGB using the Tools menu in Preview.
Regards
TD
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