Import images from memory card?

My Canon digital camera uses a removable memory card which I then put into an Inca Card Reader. When using Photoshop Elements 11 and try to open the Card Reader to import images, the Card Reader isn't even listed among the various drives attached to, or within, my computer? How can I fix this? I want Photoshop Elements 11 to recognise the Card Reader so I can import the images. My email address is [email protected] With thanks, Mike Pratt (Australia)

Thanks Barbara,
It's Windows 7 Professional. I hope that helps.
Thanks,
Mike Pratt

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