Import video error

Import video error: When importing a FLV video file created in Adobe Connect I get the following error: "Video encountered an internal error". I am using Captivate version 6.0.1.240 and the FLV was made in Adobe Connect Enrterprise version 8.
Any ideas on how to resolve this issue?

I encoded a different video file as a flv in Adobe Media Encoder and it worked. Video and audio playback was perfect in both the original project and a new "Blank" project.
I then recorded a new flv in Adobe Connect and got the same "Video encountered an internal error" when trying to insert it as a Event Video. Then I encoded it using the Adobe Media Encoder. With this new flv I got no error when I loaded it but there was no audio during playback.
Now I have to figure out why there is no audio from the flv created in Adobe Connect.
You would think it would be seamless.
Could it be a metadata issue with the video created in Adobe Connect?

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