Imported AVI file losing some of it's audio

I have number of .avi files of gameplay recordings made using software called Bandicam. I can play them in Media Player etc. and they sound fine.
However, when I import them to Premier, I can only hear one of the audio tracks that was recorded - the track that records the gameplay audio, without my commentary. When I recorded, the Bandicam software crashed and I had to run the files through something called "Bandifix" which completes the recording and makes it watchable and audible inside a player. However, I can only hear one track on the file inside Premier, but when I check properties for that file, it DOES say that there are 2 audio tracks, just that one of them is 0KB in size.
Any ideas?

0KB means there is no audio.
You will have to do it again.
Save file like shown in link.
bandicam

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Tom--
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Problems importing AVI files

Can someone give me some pointers on tricks/tips importing
AVI files? I imported a file that was 9 Meg, which resulted in a
published captivate project of 34 Meg.

MikeCrockerMike said - quote:
quote:
I am a bit dissappointed with the captivate folks that they did
not chime in with this solution in the beginning.
Mike, regards the lack of "chiming in" you mentioned,
unless you are talking about conversations you had privately with
Adobe Tech Support (see link at the bottom of every page), I think
you misunderstand the concept and use of these forums.
There are
no "captivate folks" reading your posts in these forums!
All of us here are regular old users, just like you.
As a matter of fact, actual Adobe employees seldom read the
posts to this bulletin board for the simple reason that is it a
peer-to-peer support group ... and if you are disappointed in "us",
I don't know what to say, since "we" are unpaid volunteers who do
our best to provide free help, and being human, sometimes fail
regardless of our best efforts.
I am glad you found a solution that works for you. This
option wasn't mentioned earlier (by me) because it will only work
for those who can afford the purchase of - and the time spent on
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For those who are already Flash owners, there was no point in
mentioning it because for them, it would be stating the
obvious.
Have a nice day.
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