Imported Subtitles from and STL file are missing German characters.

I have had an STL subtitle file prepared by external company.
It works beautifully and imports into DVDSP fine. The problem i have is that some German characters (ö and ü) are not displaying and instead i get other characters.
I have tried changing language input source in system prefferences but to no avail.
Can any one help? Please

they are nice people, but they kept sending changes that conflicted, going back and forth over the same items. Turns out two different people were doing the reviews and they didn't agree on wording of the theft warning. Took six extra months to do. Oh, and make sure you have a printout when you start to work. Often you won't know when the accents are missing.

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