Importing AVCHD (.MTS) video files- what is needed?

I cannot import AVCHD files (.MTS extension on file name) from my hard drive into my (old) version of Adobe Premier Elements (version 3.0).
Am I doing something wrong, do I need to re-install the program, or do I need a newer version of Premier Elements?

cdlansford
Hunt is correct in that the video codec AVCHD (MPEG4 AVC/H.264) was not supported by Premiere Elements until version  7. A variety of converters were used in those days before Premiere Elements 7 (because of AVCHD non support) and after versions 7 - 9 because of the resource demands of the AVCHD editing in those programs.
Typically the converters in those days took the AVCHD to a MPEG2 HD.mpg form. The most popular one at the time was the free Koyote Soft HD converter. You may want to check it out and determine if it would work for you.
http://www.koyotesoft.com/video-software/free-hd-converter.html
As I recall there were a lucky few at the time who had Sony Vaio computers which offered an add on for AVCHD support in Premiere Elements 4 running on a particular Sony Vaio computer.
Any questions, please do not hesitate to ask.
Thanks.
ATR

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    Hunt is correct in that the video codec AVCHD (MPEG4 AVC/H.264) was not supported by Premiere Elements until version  7. A variety of converters were used in those days before Premiere Elements 7 (because of AVCHD non support) and after versions 7 - 9 because of the resource demands of the AVCHD editing in those programs.
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    jgjgjfjf
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    Sanyogita: Hello. Welcome to Adobe Technical Support.
    Jon Barber: .MTS files no longer play with sound. .DV files no longer play at all.
    Jon Barber: Hello
    Sanyogita: One moment while I look up your customer record.
    Sanyogita: Please allow me a moment to search for the information.
    Jon Barber: ok
    Sanyogita: I can see you have PSE 13
    Jon Barber: Correct and previously PSE 9 where everything worked fine...
    Sanyogita: MAy I know which application are you using for >MTS files
    Sanyogita: .MTS files
    Jon Barber: This issue is mentioned in various threads in your forums as well, but no response or solution from adobe yet
    Jon Barber: Organiser just double clicking on the file to play it. They play, but with no sound. When I play them in Windows the sound is correctly played
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    Sanyogita: You need premiere pro to play videos with sound
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    Jon Barber: Please tell me why I have paid €80 to upgrade from PSE9 to get worse functionality then!
    Jon Barber: This is nonsense!
    Sanyogita: You should purchase Premiere pro for videos
    Sanyogita: PSE 13 is only for photos
    Jon Barber: Complete nonsense and not advertised in your documentation. Are you trying to tell me that no video files play with sound, because that is simply not true!
    Sanyogita: Please purchase Premiere elements for videos
    Jon Barber: Adobe sucks - I will pass your comments onto the appropriate forum threads and hope that other customers also let you know how they feel about this reduction in functionality from previous versions.
    Sanyogita: previous versions of PSE never supported video application
    Jon Barber: You are misinformed. These videos work fine on PSE 9 and most files still work on PSE13, just .MTS files have no sound
    Sanyogita: I am sorry ,I am not an expertise in this product
    Sanyogita: Let me connect you to that team
    Jon Barber: Yes,I can tell that - perhaps you could pass this open bug onto someone who does
    Jon Barber: Please do not close this bug - I am getting annoyed at having to reopen it
    Sanyogita: Please stay online I will transfer your chat now
    Jon Barber: ok thank you
    info: Please wait while I transfer the chat to the appropriate group.
    info: You are now chatting with Jayita Sen.
    Jayita Sen: Hello. Welcome to Adobe Technical Support.
    Jayita Sen: Please allow me a moment while I look into your account & verify the details.
    Jon Barber: Hello
    Jayita Sen: John we only support download &  first installation of PSE 13
    Jayita Sen: please contact the forums for further support
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    Jon Barber: I paid €80 to upgrade from PSE9 and now have worse functionality than before and now you are telling me you cannot help. Is that what Adobe considers customer support?!
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    Jayita Sen: only forums support it
    Jon Barber: This is not a 'how to issue', it is a bug!
    Jon Barber: It is functionality that previously worked and no longer does. I am not requiring lessons in how to use the system, just trying to do something that already worked in previous versions.
    Jon Barber: Frankly I find these support responses from Adobe shocking. What I expect to hear from you is 'thank you for highlighting this issue, we will work on finding a solution and get back to you and others with the same problem in the customer forums" Not an extraordinary set of excuses for poor software.
    Jayita Sen: I am sorry Jon...but forums is where you can only get the support
    Jon Barber: Customers having to help customers since clearly no-one at Adobe has a clue about their own product. How many customers do you expect to have in 12 months with this service?
    Jon Barber: Goodbye - please contact me if you are geniunely interested in helping your customers rather than fobbing them off with excuses.

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