Importing CDs into iTunes - User Not Registered For Online Use

I am on Windows 8.1 Pro using iTunes 12.0.1.26 and am trying import CDs into my iTunes library. When I insert a music CD in the album information and track names don't come in automatically. When I try to manually get the information, I get an "User not registered for online use" message.
Request if I can be provided with some assistance on this. Importing CDs was no problem until I updated to iTunes 12.0.1.26 yesterday morning.
Thanks.

Same issue - windows 7. Worked fine yesterday - updated to iTunes 12 and now it is broken and I get the "user not registered for online use" ERROR. Seems like the latest "upgrade" broke GraceNote access.

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Why does 'User not registered for online use' show up when I try to import a cd into itunes. None of the cd info shows up either

Why does 'User not registered for online use' show up when I try to import a cd into itunes? None of the cd info shows up either.

Well, the format I upload from the camera is "video clip" or "video for Windows"...sometimes I've converted them to avi format, too. But as I said, it never even lets me get that far...I never get to even select a clip. As soon as I tell the program to "import/clip" it freezes up before I can even go to the folder that the clips are in. It has only begun to do this recently, and I'd never had any problems like this before. Last night I tried it again, and I clicked "open composition", and it froze when I did that too.
I'm not sure how much more specific I can be about the details of the clips, since I'm positive it has nothing to do with the clips themselves...I'm running Windows XP, though...Home Edition Service Pack 2, Pentium 4 CPU 2.80GHz, with 504 MB of RAM. I have had the automatic updates turned on since I did my last reformat a couple of weeks ago. Could it have something to do with some kind of an update it may have done?

I'm getting this error message: "User not registered for online use" when i'm trying to download music/ track names from a CD into ITunes on my Windows 8 PC. I'm registered and my itunes account/ appleID are all correct and working.

I'm getting this error message: "User not registered for online use" when i'm trying to download music/ track names from a CD into ITunes on my Windows 8 PC. I'm registered and my itunes account/ appleID are all correct and working.

The ""not recognized for on-line use". error is associated with the Gracenote service that iTunes uses to look up and retrieve metadata for CDs. Some users have reported that this error occurs when trying to import from CD, subsequent to upgrading to version 12. A number of slightly different solutions have been reported (though all of a similar nature).
Try walking through the following steps - before starting you may have to enable hidden files and folders to be viewed - in Windows 7 / Windows Explorer select Organize > Folder and search options, then on the View tab make sure that Show hidden files, folders and drives is selected. Without this you won't see the AppData folder in C:\Users\username\
Exit iTunes
In Windows Explorer, go to the folder C:\Users\username\AppData\Roaming\Apple Computer\iTunes
Delete the following files:
CD Info.cidb
com.apple.iTunes.Gracenote.plist
Restart iTunes
Insert a CD and see if details are now correctly retrieved from Gracenote
If this doesn't work:
In iTunes, select Edit > Preferences and make a note (or take a screenshot) of your preferences settings in all relevant tabs
Exit iTunes
In Windows Explorer, go to the folder C:\Users\username\AppData\Roaming\Apple Computer\iTunes
Delete the following file:iTunesPrefs.xml
Restart iTunes
Insert a CD and see if details are now correctly retrieved from Gracenote
If this second procedure does work, you'll need to restore other iTunes preferences settings to those that you noted in step 1.
If this one didn't work:
Exit iTunes
Check the following folders:
C:\Users\username\AppData\Local\Apple Computer\iTunes
C:\Users\username\AppData\LocalLow\Apple Computer\iTunes
Delete any copies of the following files:
CD Info.cidb
com.apple.iTunes.Gracenote.plist
iTunesPrefs.xml
Restart iTunes
Insert a CD and see if details are now correctly retrieved from Gracenote
Again, if this procedure does work, you'll need to restore other iTunes preferences settings to those that you noted in step 1 of the second procedure. If you're still not able to retrieve CD info:
Exit iTunes
In Windows, select Start > Control Panel > Programs and Features. Find the entry for iTunes, right-click and select Repair.
When this process has finished, restart iTunes
Insert a CD and see if details are now correctly retrieved from Gracenote
If none of these have worked (and almost everything I've seen suggests you should be OK by this point), you may have an issue with the installation and configuration of iTunes itself. If you have got this far, see turingtest2's notes on Troubleshooting issues with iTunes for Windows updates for advice on how to remove and replace of all components of iTunes.

When I load cds i get a message that states, "User not registered for online use." This problem has only begun since the new itunes update and is only a problem on my pc laptop. Media content (track names, etc.) do not load. Thanks

When I load cds i get a message that states, "User not registered for online use." This problem has only begun since the new itunes update and is only a problem on my pc laptop. Media content (track names, etc.) do not load. Thanks

See Re: itunes 12 track names not found and user not registered for online use.
tt2

I can't download track names in iTunes for Mac and get a "User not registered for online use" error

I have a Macbook Pro 13, OS X 10.9.5, and iTunes 12. When I rip a CD it says it can’t find the track names online. When I tell it manually to fetch them it says "User not registered for online use."
On my other Macbook it works fine...

You need to delete two preferences files in your user library. The full instructions can be compiled from various posts in this topic: user not registered for online use I use an older Mac with easy access to the user library before Apple did a mother-knows-best move and hid it in recent OS versions.

Itunes 12 track names not found and user not registered for online use

I recently downloaded itunes 12, and now when I try to import a CD the track names or CD information is not found.... So when I click on options to Get Track Names....it tells me user is not registered for online use... I am running windows 7.
I have tried un-installing and re-installing - didn't work.
I have tried removing a file and then have it repaired... didn't work.
Any other ideas on how to solve this problem?

You could try deleting the entire %appdata%/Apple Computer folder or look for parallel files/folders in the C:\Users\<User>\AppData\Local or C:\Users\<User>\AppData\LocalLow folders in case a corrupt file is persisting there.
Or it might not be the preference files after all...
For general advice see Troubleshooting issues with iTunes for Windows updates.
The steps in the second box are a guide to removing everything related to iTunes and then rebuilding it which is often a good starting point unless the symptoms indicate a more specific approach. Review the other boxes and the list of support documents further down page in case one of them applies.
Your library should be unaffected by these steps but there is backup and recovery advice elsewhere in the user tip.
tt2

Error messages: The song names for this CD could not be found online; User not registered for online use. iTunes 12 - Windows XP - How do you fix this?

iTunes 11 worked fine. This only occurred after downloading iTuens 12. I saw resolutions for Mac (deleting files), but how can this issue be resolved on Windows XP?

Thanks! That worked.
I did the.....
Press the WinLogoKey+R
Type in %appdata% and press return
Double click on Apple Computer
Double click on iTunes
Delete the file CD Info.cidb
but that didn't work.
Then I did the....
Try deleting com.apple.iTunes.Gracenote.plist in the same folder
and that didn't work.
BUT....when I did the....
and if that doesn't work try deleting iTunesPrefs.xml.
the names displayed successfully, and I was able to download the album art work also. I left the preferences as is before and after the file deletion.
Thanks for your help!!!!!

I keep getting ' user not register for online ' when trying to get track names for my CD imports

Please help, I am unable to import any CD's I keep getting "user not registered for online use"
I am running Windows Vista, Itunes 12.
I have attempted Repairing & re-Installing, but still having a problem, Any advice please folks.

See this thread: Re: itunes 12 track names not found and user not registered for online use.
Some extra cleaning may sort things out.
tt2

I keep getting ' user not register for online ' when trying to get track names for my CD imports for Windows 7

I keep getting ' user not register for online ' when trying to get track names for my CD imports for Windows 7 and I'm unable to find a solution.

I can't be certain exactly which steps are going to be needed in each case, but if you work through this in sequence hopefully one of the steps will prove effective.
First try this:
With iTunes closed.
Press the WinLogoKey+R
Type in %appdata% and press return
Double click on Apple Computer
Double click on iTunes
Delete the file CD Info.cidb
Start iTunes and try again.
If that doesn't work close iTunes and try deleting com.apple.iTunes.Gracenote.plist in the same folder.
If that doesn't work close iTunes and try deleting iTunesPrefs.xml. This will reset your some of your preferences in iTunes so be sure to check them and reset as required.
If that still hasn't resolved things close iTunes and try deleting the entire %appdata%\Apple Computer folder or look for parallel files/folders in the C:\Users\<User>\AppData\Local or C:\Users\<User>\AppData\LocalLow in case a corrupt file is persisting there.
Note that any iOS device backups are stored in the MobileSync folder within Apple Computer. Once things are working you should backup your devices again as soon as possible.
Or it might not be the preference files after all...
For general advice see Troubleshooting issues with iTunes for Windows updates.
The steps in the second box are a guide to removing everything related to iTunes and then rebuilding it which is often a good starting point unless the symptoms indicate a more specific approach. Review the other boxes and the list of support documents further down page in case one of them applies.
Your library should be unaffected by these steps but there is backup and recovery advice elsewhere in the user tip.
tt2

Trying to import cd, it only shows tracks, not song titles. when i try and get the titles it says im not registered for online use even though im signed in. how can i fix this?

Im trying to import songs from a cd, but it only shows track numbers, no title of songs.when it try to get the titles it gives error code saying im not registered for online use. i am signed into my account so i dont know how to fix this.

The "not recognized for on-line use" error is associated with the Gracenote service that iTunes uses to look up and retrieve metadata for CDs. Some users have reported that this error occurs when trying to import from CD, subsequent to upgrading to version 12. A number of slightly different solutions have been reported (though all of a similar nature).
Try walking through the following steps - before starting you may have to enable hidden files and folders to be viewed - in Windows 7 / Windows Explorer select Organize > Folder and search options, then on the View tab make sure that Show hidden files, folders and drives is selected. Without this you won't see the AppData folder in C:\Users\username\.
Exit iTunes
In Windows Explorer, go to the folder C:\Users\username\AppData\Roaming\Apple Computer\iTunes
Delete the following files:
CD Info.cidb
com.apple.iTunes.Gracenote.plist
Restart iTunes
Insert a CD and see if details are now correctly retrieved from Gracenote
If this doesn't work:
In iTunes, select Edit > Preferences and make a note (or take a screenshot) of your preferences settings in all relevant tabs
Exit iTunes
In Windows Explorer, go to the folder C:\Users\username\AppData\Roaming\Apple Computer\iTunes
Delete the following file:iTunesPrefs.xml
Restart iTunes
Insert a CD and see if details are now correctly retrieved from Gracenote
If this second procedure does work, you'll need to restore other iTunes preferences settings to those that you noted in step 1.
If this one didn't work:
Exit iTunes
Check the following folders:
C:\Users\username\AppData\Local\Apple Computer\iTunes
C:\Users\username\AppData\LocalLow\Apple Computer\iTunes
Delete any copies of the following files:
CD Info.cidb
com.apple.iTunes.Gracenote.plist
iTunesPrefs.xml
Restart iTunes
Insert a CD and see if details are now correctly retrieved from Gracenote
Again, if this procedure does work, you'll need to restore other iTunes preferences settings to those that you noted in step 1 of the second procedure.
If you're still not able to retrieve CD info:
Exit iTunes
In Windows, select Start > Control Panel > Programs and Features. Find the entry for iTunes, right-click and select Repair.
When this process has finished, restart iTunes
Insert a CD and see if details are now correctly retrieved from Gracenote
If none of these have worked (and almost everything I've seen suggests you should be OK by this point), you may have an issue with the installation and configuration of iTunes itself. If you have got this far, see turingtest2's notes on Troubleshooting issues with iTunes for Windows updates for advice on how to remove and replace of all components of iTunes.

Cannot import CDs into iTunes, disc is corrupted and unreadable error.

Cannot import CDs into iTunes, keep getting disc is corrupted and unreadable error. Advice would be much appreciated. Thanks in advance!

Thanks for the reply!
I downloaded the program and ran it, got to the point where it says I have errors that need to be fixed... but it appears I have to pay for the rest of the program to actually repair these errors. Is this incorrect?
If I do have to pay, then I'd like to look for an alternative... the program is $40; of course, that's cheaper than buying a new iPod, but I want to avoid that too.

Importing CDs into iTunes for Macbook Pro

For Chrismas this year I recieved a new Macbook Pro. On my old computer I would import my CDs into iTunes to listen to music, rather than buying all new music that I already have! This is my first time owning any kind of apple computer and I have no clue how to do certain things on it! I would really like to import my CDs so I can listen to music, but this computer has no CD drive and I have no idea how to do so! I would really like to figure this out so I don't have to spend more money on music that I already own! Please help a confused new Mac user!! Thank you!

Pioneer DVR-XD09
THAT'S the one I have and use with my Mini.
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It reads and writes (+and -) CD-Rs CD-RWs, DVD-Rs, DVD-RWs, single and dual layer. About the only thing it won't do is BluRay.

Problem importing CDs into iTunes

iTunes breaks some of my imported CDs into multiple folders/albums. How can I combine these back into one album? I have tried drag/drop, but that does not work.

You need to make sure that artist and album artist are the same on all tracks
See http://support.apple.com/kb/TS1468
Jim

Import Files into iTunes: Why not mp3?

I created a simple workflow and saved it as a Finder plug-in. Two questions:
1) Anyone know why iTunes allows (under +Add to Library+) the import of mp3 files, but when creating an Automator workflow using the +Import Files into iTunes+, the mp3 option is not supported. In other words, you have to use a different Automator function like +Add Songs to Playlist+. This works too, but it takes a long time because iTunes has to convert each file to AAC. The +Add to Library+ function in iTunes is wicked fast, and I don't care what format the files are in.
2) After creating a Finder plug-in and wanting to delete it, where does it live? I can't find it. Spotlight can't find it. I just want to remove it.
Thanks.

Thanks for the reply, red. It seems that +Import Audio Files+ supports mp3, but the description on the +Import Files into iTunes+ doesn't specifically include mp3. I suppose a quick test will reveal. The original reason for the question is that the Automator workflow seems to force a conversion of each mp3 file -- even when choosing the mp3 option in +Import Audio Files+ -- which obviously slows down the process.
When from iTunes I choose Add to Library, navigate to the target folder and click OK, iTunes completes the 80-or-so files in no time.
Thanks for the tip on where to find the plug-in. I deleted it. The Automator desktop apps seem to work better.

Can't import CDs into iTunes

This is a repeat of a problem that I reported back in Oct, but never got any solution. When I first installed iTunes on this computer I was able to copy a CD into iTunes with no problem. Since that time I haven't been able to copy another CD. I uninstalled iTunes and Quicktime, then installed the latest versions with no change in performance.
I really would like to change the tunes on my iPod before it wears out.

Microsoft Windows XP Home Edition Service Pack 2 (Build 2600)
Dell Computer Corp. Inspiron 1000
iTunes 7.0.2.16
CD Driver 2.0.6.1
CD Driver DLL 2.0.6.1
LowerFilters: PxHelp20 (2.0.0.0), drvmcdb (1.0.0.1), sscdbhk5 (1.0.0.1),
UpperFilters: GEARAspiWDM (2.0.6.1),
Video Driver: SiS M650\SiS Compatible VGA
IDE\DiskFUJITSUMHT2040AT_______________________0022___, Bus Type ATA, Bus Address [0,0]
IDE\CdRomQSICDRW/DVD_SBW242C____________________UQ81___, Bus Type ATA, Bus Address [0,0]
If you have multiple drives on the same IDE or SCSI bus, these drives may interfere with each other.
Some computers need an update to the ATA or IDE bus driver, or Intel chipset. If iTunes has problems recognizing CDs or hanging or crashing while importing or burning CDs, check the support site for the manufacturer of your computer or motherboard.
Current user is an administrator.
D: QSI CDRW/DVD SBW242C, Rev UQ81
Drive is empty.

Importing CDs into iTunes - User Not Registered For Online Use

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