Importing error AE CC: "MXFF" is damaged or unsupported Canon XF300

After shooting on Canon's XF300, I get an error while importing the footage.
Premiere Pro reads the native footage without any issues, but if I open a AE and try importing the raw footage, I get an error?
Is After Effects CC not compatible with footage shot on the Canon XF300? I don't see why it wouldn't?
I have a subscription for the Creative Cloud and am using the most up-to-date version: 12.2.0.52
Please help. This is a huge pain.
Thanks.

jamesasdfasdf wrote:
I have a subscription for the Creative Cloud and am using the most up-to-date version: 12.2.0.52
As Todd says, that's not the latest version. You are one whole version number behind.
But that's not even the latest version of AE 12. The latest version is 12.2.1.5

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Version                6.1.7601 Service Pack 1 Build 7601
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System Manufacturer    Alienware
System Model   Area 51
System Type      x64-based PC
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SMBIOS Version               2.5
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System Directory             C:\Windows\system32
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After Effects Error "error cannot be imported this moov file is damaged or unsupported"

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We need to know a lot more if we're going to help you. Please provide answers to the questions listed here: "FAQ: What information should I provide when asking a question on this forum?"
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http://bit.ly/QT_AE_CC_12

After effects CS6 error file cannot be imported - this 'moov' file is damaged or unsupported

Hi there,
I'm working in After Effects CS6 (11.0.2.11)
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I have the exact same problem on a Mac with 10.8.3 and After Effects from the Adobe CS6 MasterCollection (AE 11.0.2.11 (german)): all of a sudden I cannot import any native QuickTime-Movies (ProRes, Animation) or even movies that use e.g. H264 in a QuickTime container. Even projects that worked 2 days ago that contain QuickTime-movies will not open anymore.
This happened 2 days ago without any action from me that I can think of that could have caused this. I did not install any new codecs or plugins, nor was there anything in the apple software update.
What I tried/checked so far (to no avail):
disks are OK,
file permissions are OK,
no Firewall is blocking anything,
deleted AE-prefs,
removed all 3rd-party plugins,
removed all 3rd-party codecs.
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Message was edited by: Hanz Franz
Message was edited by: Hanz Franz

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I am trying to import for Sony RAW .mxf files in AE. I get an error message, cannot be imported - this.mxf file is damages or unsupported.

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Does anyone know how to solve this problem. We are working on a feature film shot on Sony F55 in 4K RAW.

Thanks. Now it works in PP and AE.
Morten Lorentzen
+45 5342 0856
[email protected]
Den 20/01/2015 kl. 19.55 skrev Rick Gerard <[email protected]>:
I am trying to import for Sony RAW .mxf files in AE. I get an error message, cannot be imported - this.mxf file is damages or unsupported.
created by Rick Gerard in After Effects - View the full discussion
First, your AE needs to be updated. The current version is 12.2.1.5
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Second question, are you using the Sony import utility? If not, give that a try. Last question, can you open the files in Premiere Pro? I hope you are not trying to cut a feature film in After Effects.
If the reply above answers your question, please take a moment to mark this answer as correct by visiting: https://forums.adobe.com/message/7114564#7114564 and clicking ‘Correct’ below the answer
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Prores files not recognized... most of the time [message -- file '[file name].mov' cannot be imported – this 'MooV' file is damaged or unsupported.]

Running AE CC 13.2 on iMac with Yosemite 10.10.2
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file ‘[file name].mov’ cannot be imported – this ‘MooV’ file is damaged or unsupported.
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http://blogs.adobe.com/aftereffects/2013/08/solutions-for-problems-with-quicktime-files-in -after-effects-cc-12-0-because-of-conflict-with-dvcprohdvideoout-quicktime-component.html
I reinstalled ProApps to no avail.
Permissions are fine.
Creative Cloud recently updated AE over the past few days. Perhaps this incremental update fouled something up? Last weekend, things worked perfectly fine.
I have also noticed that it takes a lot longer to load AE (since using last weekend). I have used Time Machine to roll the application back to last week's version to see if that helps.
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The update last week was just to Adobe Camera RAW and not really AE. It would be unlikely to cause the issues you describe. Have you tried turning your Mac all the way off and then back on again?

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After having the same issue, I found your post and thought I'd share my solution for your future reference and others. This little tid bit helps when the pages document corrupts and we receive that friendly "Import Error The file format is invalid." message.
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Hi All,
Just wanted to share an experience that might help others. My cameras are HDV, but I sometimes rent a Sony AX-2000 and have had excellent results importing and using its .mts files in Premiere CS6.
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Importing error that will not go away...

Howdie Folks:
I keep getting the same import error everytime I open iPhoto6. "2 photos have been found in the iPhoto photo library that have not been imported". No matter what I do I get this every time I open iPhoto.
I don't know what to do - a while back I deleted the "album" that it creates when I tell it to import the 2 photos. Of course, this is recreated every time I select yes to import. No to import, does nothing apparently.
Any ideas??
Thanks Guys.

Howdie.
Locate your iPhoto Library folder in the Finder. Just inside that folder there may be a folder called "Import" or "Importing." If there is, move it to your desktop. [Please take care to not tamper with anything else inside the iPhoto Library folder from the Finder. Changes you make that way can damage your library.] Use the Finder to view the contents of the Import folder to see if you need to keep it or not. Launch iPhoto and see if that clears up the warning message. If you want the items from the folder, use iPhoto's Import to Library command to bring them in.
You may also wish to rebuild the database. Hold Option and Command while you Launch iPhoto. Check all 4 options in the dialog box, then Rebuild. It can take a while if your library is large. For more info read this Apple article.

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MAC PRO 2 x 2.93 GHz 6 Core
12 GB 1333 MJZ DDR3 Ram
Kona 3 card
Quadro 4000 graphics card
Video drive Apple XServe raid
plus 2 TB G-raid & 3, 2 TB internal 7200 RPM drives
OS 10.7.4
CS6.0.1.31
I have run into this "File Import Error" several times since installing the PP update and the new AJA drivers for CS6.
The message tells me that the file is an unsupported format or that it's damaged. These files will open if I keep trying and they'll also open in QT player and in After Effects and eventually in PP.
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second dialogue appears
"The project could not be loaded. It may be damaged or contain outdated elements.
Then another:
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AE_A7D2C2A2-6AB7-4551-84A6-45830F6ADF3C"
If I try the project a coupl.e of times it will usually open, showing the first and third dialogue box, but not the second saying that it is damaged.
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I deleted the files and now Media encoder seems to be working.
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Problem 1: What sort of file(s) are you trying to import when you get the error?
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Hi,
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Hi,
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Importing error AE CC: "MXFF" is damaged or unsupported Canon XF300

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