Importing FrameMaker into Robohelp

Hello I am using FM8 and Robohelp 7 as part of the Adobe Comm. Suite 1.
I am trying to import FM documents into a Webhelp project. I have both FM and RH open, but RH says I should check that my FM document is really a FM document. It IS. If I cannot import FM docs into RH, I'm just plain stuck: I bought the Comm Suite just for that.
Any ideas?
thanks!
writeuponline

OK, here's the status:
   - all updates downloaded and installed: I get message "no updates
   available at the moment".
   - FM 8.0p277
   - RH 7.03.001
   - still not possible to import FM files into RH (same message as
   mentioned in previous mail)
   - when attempt to import a .book: no error message but book not imported
   at all and nothing happens.
writeuponline
2010/2/26 Matthew Richards <[email protected]>
I am currently installing updates for the second time: is that what you
mean by sequential?
If so, do I continue to check for updates until there are no more found?
>
I don't want to upgrade at the moment because the client I work for uses
FM8.
>
thanks for your help, waiting for more, I have not provided pXXX because I
am in the process of updating.
>
writeuponline
>
2010/2/25 Jeff_Coatsworth <[email protected]>
>
You don't say which versions of FM & RH you're running (the pXXX numbers) -
>> make sure that you're fully patched (load any patches in order; Adobe uses
>> sequential patches, not cumulative). You might check to see if your entitled
>> to an upgrade to TCS2 also - there are more fixes/enhancements with it.
>>

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major issues that are keeping me from moving forward with my
overall plan to move to structured FM. I’m now between a rock
and a hard place because now my department does not have the
software to do their job. Do I go to management and tell them that
I made the wrong decision in my tool selection? I choose your TCS
over the updated Quadralay ePublisher that works with FM8…
Maybe they went up on their price because the knew their former
users would come back and be willing to pay the increased price for
their software that generates online help with just a click of a
button.
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