Importing images in Word Doc

Question

My colleague recently had Office 2007 installed, then RH 7.
She started a new project and imported a Word *.docx file. RH
did everything I expect it to do except for this:
The images do not appear in the topics. It creates a separate
project manager folder for the images, as I expect it to do.
However, the folder seems to contain nothing. Normally, I
would expect to see images listed there. They aren't in the top
directory as baggage files, either. They are in .gif and .jpg
formats.
The images do show up in the project's Windows directory, in
the new folder corresponding to the "empty" directory in project
manager. The Unused Files report finds them.
I can't figure out what my colleague may have done when built
the Word .doc -- nothing any different from what I usually do --
that could explain this. Saving it as .docx or as .doc makes no
difference. Converting it from .docx to .doc doesn't fix it. The
import goes exactly the same on my two PCs. One runs Office 2007
and RH 7. The other runs Word 2003 and RH 7. Of course, .docx won't
run in the latter environment. Any .docx or .doc files that I built
work fine.
I found two workarounds, but first I'd really like to know
what conditions in her Word files would cause RH to do this. Has
anyone seen it, and is there a simple way to fix the Word doc?
Otherwise these are her options:
Option 1. Create a new Word document in Word 2007 and insert
the complete original file (the new Word menu moved this to Insert
> Object > Text from File). Save the new file as .doc or
.docx. Import the new file into RH 7. Images appear in the topics
and in the project manager under a new folder. (Copy all and paste
into the new Word doc also works.)
She has several large Word documents to deal with, so this is
less than ideal.
Option 2. In the new topics in RH, insert the images where
they belong. While they don't appear in the project manager, the
insert image dialog finds them. After we insert an image, RH shows
it in the project manager. Probably, this would take longer than
Option 1.
Any ideas?
Harvey

Answer 1

Next time you have trouble importing a legacy Word .doc, try
this:
In Word, create a new file using the New command and the
default .dot.
Insert the contents of the legacy .doc from the menu command
(not by cutting and pasting).
In Word 7, they moved the "insert file" command to Insert
> Object > Text from File . . .
I'd think "insert text from file" would mean pasting
something that doesn't include graphics. However, Word will bring
in everything from the legacy .doc including formatting and styles.
Save As . . . the new document as .doc or .docx. I don't
think RH 7 cares. In our experience, jpegs and gifs sometimes were
missing until we created the new Word file.
Another wrinkle: In Explorer view, with a folder open, File
> New allows you to create an empty Word document right there.
We had some trouble using one of these for importing and saving the
legacy .doc.
Didn't have time to track it down. Was the legacy .doc
created in Word 2003, and the conversion to .docx in 2007 glitched
some images? In your case, it just happened to the .png files? As
you previously speculated, images may have been handled differently
in creating the original .doc.
My hypothesis here is, whatever the reason for images getting
lost in the import to Word, everything gets fixed -- even for pngs
-- when you start with a clean slate in a new Word document created
from the New menu in Word.
Harvey