Importing mifs into RoboHelp imports Nothing

Using FrameMaker 7 and RoboHelp 8 - I import regularly (create new project, import frame docs as mifs) and an empty RoboHelp project with NO framemaker docs is created. Someone else has GOT to have had this issue, as it occurs occasionally on my machine (I finally have to import the Frame docs into an old version of RoboHelp (x5), create a project, and then import the x5 RoboHelp project into RoboHelp 8. I've used RoboHelp and FrameMaker for 8 years, so I know I'm performing the import correctly.
Anyone else out there find this problem? If so, how did you fix it? I have the latest updates installed, etc.
Thank you.
Jennifer

Yes. I did this because when I attempt to import the fm files, it never works, even importing Frame 9 docs into RoboHelp 8. I'm guaranteed to get the result I mentioned, an empty project. At least when I "mif" it, using Frame 9 and Robo 8, it "sometimes" works. I finally gave up trying to import a FrameMaker book or fm files...
Thanks,
Jennifer

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Problem importing images into RoboHelp 10 from FM 11

I am using Adobe TCS4, on Win XP SP3, to import or link structured FrameMaker 11 books and documents into RoboHelp 10. Our default graphics types are generally eps and tiff images, in anchored frames and imported by reference into FrameMaker, and FrameMaker equations. When I import a FM document into RoboHelp, things appear reasonably correct, equations are converted to jpegs, but the other images typically do not appear. Instead, blank images are created in the appropriate size, and named <docname>00001.jpg, etc, where <docname> is the original FrameMaker document name.
During import, the Images portion of the FrameMaker conversion settings list "Use Distiller to Generate Image". If this box is checked, RoboHelp nearly always crashes when there are non-equation images in the file. If that setting is unchecked, the import generally completes, but the images, except for equations, are not imported. Remarkably, occasionally one or a few of the correct images doappear in the RoboHelp html; in these cases, it is usually one or more tiff images that have somehow been successfully converted to jpeg; but the majority of images are not converted.
I have tried a few other things, without success. For example, I have replaced all the images in the Framemaker document with jpeg images, then imported into RoboHelp, but the results are the same, with empty renamed images created, and original images not imported. I have also tried reducing the image sizes in the Framemaker to the exact size size required in the output; in other words, so images appear at 100% size in Framemaker. This approach also has not been successful. I have also tried importing to another format in RoboHelp, such as png, with no success.
I have had some occasional success, for example rare occasions when one or two images appear in the RoboHelp html, and a single case in which nearly all of the graphics imported correctly. That FM document is somewhat different from the others because nearly all of the referenced images in FrameMaker were PDF. The successfully imported PDFs were imported into RH as jpegs of the same name. The only files that failed to import were a few eps files which were imported as blank images named aqccording to the <docname>0001.jpg scheme.
Aside from converting all of my images to PDF, and modifying documents accordingly, I have run out of things to try. So, I was hoping to get some advise:
1) Is there another approach I can try?
2) Should I uninstall and reinstall TCS4?
3) Is there an import log that could tell me the mapping of FrameMaker image name to RoboHelp image name, for example: fm0201.tif > <docname>00001.jpg? At least then I could use that list to manually import the appropriate jpgs into Robohelp.
4) Is anyone else experiencing this issue?
5) What is it with the constant crashes when "Use Distiller to Generate Image" is checked. In these cases, Distiller keeps chugging away, producing images, until RoboHelp crashes.
Thanks very much, I appreciate any suggestions.
Chris McCauley

I remember reading that document on images, parts 1 and 2, I think, but did not find any solution to this issue there. I have seen your posts on the path length, and have tried to reduce them as much as possible by moving files close to the root directory. I continue to have issues with cross-references, but I have not spent much time yet in fully diagnosing that problem. I'm experienced with Framemaker for many years, and I'm beginning to feell familiar with many parts of RoboHelp, so I thoiught I'd try to knock these issues one at a time, in either order, actually. thanks for your suggestion.

Importing ditamap into RoboHelp fails

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Error occurred while importing C:\......\a.ditamap. See Output View for details.
The Output View says:
Processing with DITA Open Toolkit failed. No Logs found.
Check DITA Open Toolkit is installed and working.
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We are both using RoboHelp 10.0.0.287, which I believe is the latest update available. Please correct me if I'm wrong! Our machines are Windows 7 and we have FrameMaker 11 (not that it should matter). DITA-OT is 1.6.3.
I found some talk about this problem from an old post (here), in which someone stated that Adobe is working on this. Any ideas whether that is still the case, or if I can try anything else?
Thanks,
Heather

Thank you for your reply, RoboColum(n). It turns out that the solution was to use DITA-OT 1.5 rather than 1.6.3. I was mistaken when I said above that my colleague and I had the same setup. He has been running the OT 1.5 for quite some time and since I recently installed it, I went for the newer version.
We can use version 1.5 for what we need, but it is rather strange that version 1.6 does not work to import ditamaps in RoboHelp. The information I found states that version 1.6 improves performance, provides clearer error messages and has undergone significant code cleanup.
I would be interested to know if Adobe will be keeping up with future versions of the DITA Open Toolkit. There are plans to incorporate the creation of context-sensitive webhelp in a future version, which would be really helpful for us.
Thanks again,
Heather

Importing .doc into RoboHelp 2002

I am still running RoboHelp 2002 (build .949) and running MS
Word 2002/SP-2. I am trying to import a Word doc into RoboHelp and
it is failing with no message.
question - Should I be able to import a Word 2002 document
into RoboHelp 2002?
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Please ignore this posting - My Word document had a problem.

Importing pdf into RoboHelp HTML 8.

I get an "unsupported or corrupted file" error when trying to import a pdf as a topic into RoboHelp HTML 8. The file opens fine in Acrobat.

I've done that also. However, one of my help projects consists solely of pdfs from other sources. I've found that the print method works best for me.
Thanks for the tip, however. It's good to know that someone looks at the responses.
Holly
Holli Angell
Business Analyst II
Blue Cross and Blue Shield of North Carolina
Madison Park Operations
336-201-4520
>>> NorBec <[email protected]> 11/6/2009 4:27 PM >>>
What about importing the pdf in your baggage files? The trick here is getting the project manager to display the Baggage Fle folder. Toggle the icons at the top of the Project Manager window until they display. See this thread below for the import instructions.
http://forums.adobe.com/message/2068543#2068543

Import word into Robohelp

Hi,
I am using Robohelp for the first time. I want to generate help pages for an application. I have all the contents prepared in Word document. I tried to import the word document into robohelp, however the whole content gets inported into single page. Is there any way this gets separated out in separate pages, or is it that I would need to prepare separate documents so that they are imported accordingly. Has anybosy faced this issue. I am using the 30 day trial version of Robohelp 8. Has anybody an idea about this and the possible solution for this.
Thanks,
Pallavi

You need to click the Edit button when you import, as shown in the first image.
The document will then be scanned and the next screen will be displayed, as in the second image.
One by one, highlight the styles on which topics are to be created and tick the Pagination field.
When you import, you will then have separate topics.
See www.grainge.org for RoboHelp and Authoring tips

Importing Projects into RoboHelp 7

I am migrating our RoboHelp 2002 HTML Help projects into
RoboHelp 7. It seems that they import just fine, but if I
don’t save and close RoboHelp 7 and then re-open the project,
problems occur.
If I import a project and immediately try to view/edit the
Properties for a Single Source Layout (for example, right-clicking
Microsoft HTML Help>Properties), RoboHelp chugs along at a
snail’s pace. Sometimes it takes 4-6 minutes just to open the
Properties dialog box, and on other projects it takes so long that
I have to let it process overnight. This also happens if I import a
project and Generate Primary Layout (for example, compiling a CHM)
without closing and re-opening the project first.
To summarize, if I open RoboHelp, import a project, close
RoboHelp, and then re-open the project in RboHelp 7, all is well.
However, if I open RoboHelp, import a project, and then compile or
try to access the HTML Help Options dialog, it takes at about 20
times as long to complete the process.
Any feedback would be appreciated.
Thanks,
Karen

Hi Colum,
I am able to edit Project Settings, Topic Properties,
Templates, Baggage Files......pretty much everything, without
problems. I am also able to create new projects without any
processing delays. So far as I can tell, it's only when I try to
change SSL properties or compile that I run into the extremely slow
processing.
Because I can import, save, close, re-open, and then work in
the projects without any problems, I thought it may have something
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Importing FrameMaker into Robohelp

Hello I am using FM8 and Robohelp 7 as part of the Adobe Comm. Suite 1.
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thanks!
writeuponline

OK, here's the status:
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writeuponline
2010/2/26 Matthew Richards <[email protected]>
I am currently installing updates for the second time: is that what you
mean by sequential?
If so, do I continue to check for updates until there are no more found?
>
I don't want to upgrade at the moment because the client I work for uses
FM8.
>
thanks for your help, waiting for more, I have not provided pXXX because I
am in the process of updating.
>
writeuponline
>
2010/2/25 Jeff_Coatsworth <[email protected]>
>
You don't say which versions of FM & RH you're running (the pXXX numbers) -
>> make sure that you're fully patched (load any patches in order; Adobe uses
>> sequential patches, not cumulative). You might check to see if your entitled
>> to an upgrade to TCS2 also - there are more fixes/enhancements with it.
>>

Missing spaces between words after importing Word document into RoboHelp HTML version 8

I created a 400+ page document in Word 2007 and imported it into RoboHelp 8 (HTML, not RoboHelp for Word). In many places, the space between a bold word and a non-bold word is no longer there. I would like to avoid having to go through the entire RH document to replace the spaces manually. Did I import incorrectly?

Looks perfect, works terribly...
Things to consider:
Chances are, the different treatments of the space are due to whether the space was included in the bolding of the word in MS Word.
Additionally, since Word files contain much underlying binary code (macros and such), your security settings might or might not be playing well with the Word stuff.
Are you importing the Word file from a network location, or from your local machine? Network traffic might be partially impacting the import, too.
Bottom line? You'll probably need to clear all formatting in the Word file and redo the formatting properly. To test this, cut a couple of pages into a new Word file, clear and redo the formatting in Word, import the Word file into another RH project, and see what results you get.
To clear the formatting:
Select text.
On the Home tab, in the Font group, click Clear Formatting.
Redo the formatting, being careful to not format the spaces.
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Leon

Import InDesign files into RoboHelp HTML

Hello,
My company is moving toward online help. We currently use InDesign to author our manuals and then export them to pdf for publication. I've been on the phone with Adobe trying to see if there's a way to easily import InDesign into RoboHelp. We're on an older version of RoboHelp, so I'm told this is possible, but I can't get any help until we buy RoboHelp9. I know that we can import our pdfs into RoboHelp--I'm just wondering if there's a way to import InDesign files directly into RoboHelp. Has anyone tried to do this? Anyone have any suggestions? It seems these two programs should play nice together, doesn't it?
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Hi there
To my knowledge it is not possible to accomplish. I've been using RoboHelp since 1992 and I've never seen it done.
The only way I can fathom it working would be if InDesign could save as an HTML page. Then import the HTML. Or possibly produce a PDF from InDesign, then import that. But even importing the PDF may not give you the results you want.
Cheers... Rick
Helpful and Handy Links
RoboHelp Wish Form/Bug Reporting Form
Begin learning RoboHelp HTML 7, 8 or 9 within the day!
Adobe Certified RoboHelp HTML Training
SorcerStone Blog
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Problem importing Help topics from FrontPage into RoboHelp

Hi there,
This is my first time here.
I am a tech. writer in my first job (I've been here a couple
of weeks).
My company has just purchsed RoboHelp, and wants to import
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RoboHelp (which I know a teeny bit about).
I know the other tech writer here tried to import the topics,
and had R.H. continually crash.
I am the only tech. writer here for the week (aaaggghh! lol),
and I need to know how to fix this problem.
Please, when you respond, imagine that you are taling to a
first grader , and keep the instuctions simple.
Thanks in advance,
Leigh-Anne

Hi Leigh-Anne. First off don't woory about being on your own.
We'll all been there at some point and come out the other side.
Rick asked you whether you had the project on a network
because this is the cause of so many RH problems. The underlaying
Access DB in RH doesn't work at all well there. It is highly
recommended that you work on your local PC and back up to a network
each night. You say there are two of you. If you are using the
RoboSource control features of RHX5 then you can have the project
on a network but the actual source files must be stored and changed
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You could try creating a new RH project and import the
FrontPage topics a few at a time. If this works, try a few more
into the RH project. Repeat this until you hit the problem. Once
you do, import the topics one at a time until you hit the problem.
This will identify the offending topic - if indeed the problem is
in a topic! Once you're there, try creating a new topic and cut and
paste the old topic's elements into the new topic. It's all a
process of elimination I'm afraid.
Try this and come back to the forum with any further problems
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Hi, I was importing pictures into iPhoto from my sd card and suddenly iPhoto quit. Now it just won't open. When I click on the iphoto icon in the dock, nothing happens! Does anyone have a solution to this problem please?

Hi, I was importing pictures into iPhoto from my sd card and suddenly iPhoto quit. Now it just won't open. When I click on the iphoto icon in the dock, nothing happens! Does anyone have a solution to this problem please?

As a test launch iPhoto with the Option key held down and create a new, test library. Import some photos and test to see if the same problem persists. Does it?
If it does then your current library has been damaged and should be repaired: apply the two fixes below in order as needed:
Fix #1
Launch iPhoto with the Command+Option keys held down and rebuild the library.
Since only one option can be run at a time start
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Fix #2
Using iPhoto Library Manager to Rebuild Your iPhoto Library
1 - download iPhoto Library Manager and launch.
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3 - Now that the library is listed in the left hand pane of iPLM, click on your library and go to the File ➙ Rebuild Library menu option.
4 - In the next window name the new library and select the location you want it to be placed.
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OT

Importing MS Word into RoboHelp HTML / TOC Creation/ CHM output?

Hello,
I am a newbie to RoboHelp 8 and am trying out the Adobe Technical Communication Suite 2.5, and have a Windows 7 (64 Bit) OS.
At the moment, I have a single 40 page word document (MS Word 2010) that I would like to bring into RoboHelp 8.
With that said, I create a blank project, and then import the document. But, when I try to generate and view a help file, I am not seeing the table of contents. I have even done the AUTO TOC and verify that the links correspond to sections and sub-sections etc. - but still no TOC.
In addition, for some reason it brought in each of my figures twice, so that I have two figure 1s, two figure twos and so on.
Finally, it gave me an error message and was complaining about WidgetMax:
"Compilation failed while compiling http:\www.widgetmax.com."
I am not sure what that is about either.
Okay, one more question. Is there an easy way to break up all the sections/sub-sections into unique topics before or during inport into RoboHTML? It seems that RH 8 really needs to have multiple topics versus one long topic, containing what was formerly a MS Word document. What is the best approach to making that happen?
Overall, I am looking for a nice automated system, whereby I can take developer created documents (from protected MS Word templates) and bring them into RoboHelp HTML (version 8). Hopefully, I will not have to break apart the entire MS Word document first, before bringing it into RH 8.
Thanks for taking the time to answer the questions from a newbie.
-J

Hi there
My own guess is that you created a project using one of the supplied templates. Specifically, the Application Help template. This template already has a CHM window defined that contains a link to the WidgetMax.com site. When a link to a web site is defined in a CHM window, the compiler will squawk about it because it cannot resolve the link to a local HTML page. So you may safely ignore the message.
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Depending on the avenue you wish to take, you will have different options for splitting the Word content into individual topics. Once we know which option you wish to use we can offer more guidance.
Cheers... Rick
Helpful and Handy Links
RoboHelp Wish Form/Bug Reporting Form
Begin learning RoboHelp HTML 7 or 8 moments from now - $24.95!
Adobe Certified RoboHelp HTML Training
SorcererStone Blog
RoboHelp eBooks

Issues with importing word docs into robohelp 10

I currently have an issue when I try to import a 'saved as: 97-2003' or 'MS Word' doc or docx into Robohelp 10, I receive the following error:
Any assistance with this would be appreciated.
In the meantime I've been converting everything from a doc/docx format to a pdf and then importing.
However, it would be nice to know why I can't perform the task as I have shared
PS...
With regards to the error statement: "Please install Microsoft Word 2000 or newer"? I have Microsoft Office 2013 installed (and not the student or home version). "I'm not the sharpest tool in the shed", so to speak but I would think that Word 2013 would pacify the requirement of MS Word 2000 or newer...?
Thanks.
Message was edited by: Words2Technology

The message is wrong in terms of the version specified. It is correct though that you do not have a supported version as Word 2013 is not supported.
Subject to licencing, you can have both 2010 and 2013 installed, then run 2010 before doing anything where Rh needs to talk to Word.
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@petergrainge

Problems importing a Word doc into Robohelp HTML

I have a 116-page Word document with 13 chapters. When I
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Thanks for your reply.
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Importing mifs into RoboHelp imports Nothing

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