Importing .mov to Adobe Premiere Elements 7

I thought that the .mov format was supposed to be supported, but when I try to upload my files I get an "Add Media Failure" error. The files were created on a Canon 7D. Any thoughts on what I might be doing wrong, or how I can get around this issue?

DSLR video clips weren't really supported until PRE9.
Are they loading to the Elements Organizer OK? If so, then what Project Setting are you using when creating your PRE project?
Analyse your clips with GSpot or MediaInfo and post the screenshots here.
Cheers,
Neale
Insanity is hereditary, you get it from your children

Similar Messages

I am having a hard time . i am trying to import .MOV into adobe premiere elements 10. ???

i am trying to import .MOV into adobe premiere essentials 10. please help

Patrick Bourret
I think that we may now be in a multiple thread situation.
I just responded to this thread in this forum minutes ago.
http://forums.adobe.com/thread/1365716?tstart=0
Please use the other thread to continue the discussions in the progress.
Mutliple threads on the same matter can be confusing for those asking the question and those trying to reply.
Thanks.
ATR
Add On...Please be sure to include just what problems you are having (in detail) so that we can distinguish between a how to question rather than why is this not working question.

Importing DVD to Adobe Premiere Element 12

I have just recently purchased Adobe Premiere Element 12 and Photoshop pack. I am completely at a loss how to import a dvd (movies, anime). I downloaded a decrypter and then uploaded the disc onto a USB drive. After loading up the file into Adobe the whole movie was a huge mess, everything was choppy. Pinnacle studio came with a device that linked up the movie maker to the dvd player to capture clips. Is there something that I need to buy for Adobe Premiere? Do I need to do anything with Photoshop? Appreciate any answers

ChinookWolf
What computer operating system is your Premiere Elements 12/12.1 running on? If you have not updated 12 to 12.1 Update using an opened project's Help Menu/Update, please do so.
To your immediate...if you are using Premiere Elements, you do not need to do any conversions. I repeat that, you do not.
You simply insert your DVD disc with its DVD-VIDEO format in the burner tray and use Premiere Elements 12/12.1's Add Media/DVD camera or computer drive/Video Importer/ to get the video files from the disc into the Premiere Elements project. The file(s) that you seek are in the VIDEO_TS Folder on the disc and typically have the name starting with VTS_01_1.VOB. Depending on how much you have on the DVD disc, you might have additional files in the series
VTS_01_2.VOB and so on, maybe even the start and use of a VTS_02_01.VOB.
It would probably be safer in the beginning to set the project preset manually for either
NTSC DV Standard
NTSC DV Widescreen
or PAL counterpart
depending on format on disc standard 4:3 or widescreen 16:9 and for NTSC or PAL setup.
The instructions on how to set the project preset manually instead of letting the project do it is a general principle and not restricted to your particular type of project. Please see information in following link about this and instruction for setting the project preset manually.
ATR Premiere Elements Troubleshooting: PE11: Accuracy of Automatic Project Preset (New Project Dialog) Setting
And, getting a little ahead of yourself, you might want to check out the following on suggestion for managing your type of project assets.
http://www.atr935.blogspot.com/2013/06/pe11-project-assets-organization-for.html
Please review and consider the above. If any questions or need clarification, please do not hesitate to ask.
Thank you.
ATR

File Import Failure with Adobe Premiere Elements 11

I've just installed Adobe Premiere Elements 11 on my Windows computer. I have started a video project, saved it and when I tried to re-open it I got this File Import Failure message "This type of file is not supported or the required codec is not installed". What do I do? Thanks for your help!!

I've just installed Adobe Premiere Elements 11 on my Windows computer. I have started a video project, saved it and when I tried to re-open it I got this File Import Failure message "This type of file is not supported or the required codec is not installed". What do I do? Thanks for your help!!

Importing Videos To Adobe Premiere Elements 11 Only Shows Black Screen

Why is it Importing WMV Videos To Adobe Premiere Elements 11 Only Shows Black Screen.
Thank You In Advance

mrtomr4455
Forget about all the rest until you check out the Announcement at the top of this forum regarding the current 1/2 wmv display related to a recent Windows Update kb file. I missed the wmv part of your initial question by focusing too much on the thread title.
Here is a copy for your convenience
Announcement: Windows Update Causes Half of Display to Be Blacked Out
Hide Details
MicroSoft has issued an Update for Windows, that is causing problems with Displays. The following is from Talbot McInnis, who tracked down this problem, and offers a fix:
"MS bulliten MS13-057. Specifically, on XP kb2834904 and on windows 7 kb2803821 is causing a problem
For us, it occurs when decoding WMV9 files. Not all uses of WMV decoding are affected, but I confirmed that when connecting the WMV decode DLL to a sample grabber for RGB32 video, the frames arrive black on top, so that points directly to decoding internals of the WMV Decode dll.
You can uninstall these windows updates to resolve your problem."
There are several threads on the problem that this Update is causing on the PrE and PrPro Forums, so one can get more details. So far, there is not another fix from either MS, or Adobe.
Also, see this Adobe KB Article: http://helpx.adobe.com/premiere-pro/kb/wmv-files-corrupted-import-or.h tml
by Bill Hunt (Aug 2, 2013)
I think that is your answer. Please let us know if that worked for you.
Thanks.
ATR

Cannot import .MOV files with Premiere Elements 12: generic error. Using Windows 8.1 (64b)

This question was already on the forum for older version of Premiere and Windows. I'm making my videos (.MOV format) with the digital camera Casio EX-ZR400.
I have no any problems with Photoshop Elements 12 for pictures produced by this camera.

Dngineer
What is the source of your .mov file..(brand/model/settings of the camera that recorded the video)......what is the video and audio compression and frame rate?
Are you working with the 12.1 Update of 12? If not, please do so using an opened project's Help Menu/Update. Both QuickTime and Premiere Elements need to be run from a User Account with Administrative Privileges. Are you doing that?
Narrowing things down
Are all files with the .mov file extensions the only video files that you cannot import into the program? Any exceptions?
When you open Premiere Elements 12/12.1 to the Expert workspace and go to Publish+Share/Computer/QuickTime, does that choice have its presets?
Let us start here and decide what next based on your reply.
Thank you.
ATR

Importing AVI into Adobe Premiere Elements 12- need a CODEC

I made a video using a Nikon camera. The file format is .AVI
when trying to "add media", I get an error the "This type of file is not supported, or the required CODEC is not installed'.
please help, how do I import the file?

AVI is a wrapper, what is inside YOUR wrapper - Exactly what is INSIDE the video you are editing?
Codec & Format information, with 2 links inside for you to read http://forums.adobe.com/thread/1270588
Report back with the codec details of your file, use the programs below... A screen shot works well to SHOW people what you are doing
https://forums.adobe.com/thread/1070933 for screen shot instructions
Free programs to get file information for PC/Mac http://mediaarea.net/en/MediaInfo/Download

Disabling "move files when importing" with Adobe Premiere Elements

I want pictures/videos to stay in file location when importing them into Adobe Premiere Elements (I use Adobe organizer) as I also use the files in Adobe LIghtroom. The respective option cannot be disabled in the import dialogue.

idogu
Could you elaborate on what you are doing and the problems that you are running into?
What version of Premiere ELements and its Elements Organizer are you using and on what computer operating system is it running.
My problem in understanding your question involves the following thoughts.
When you import files into Premiere Elements or its Elements Organizer, the originals remain at the computer hard drive save location. The program has just thumbnails of the files, and those thumbnails need to trace back to the originals at the hard drive save location. Is the problem in a shortcoming of the Lightroom program?
We will be watching for clarification.
Thank you.
ATR

Sorry, a serious error has occured that requires Adobe Premiere elements to shut down. We wil attempt to save your current project. This error occures when Im adding a .mov movie.

Hello everybody
I have a new laptop and when I want to add a .mov movie to Adobe premiere elements, this error occures. Im trying to solve this problem now for days but I dont know how to continue. Im working with Windows XP, Version 2002, T2250, 0.99 RAM and an old Premiere elements 2004 version.
On my old computer I was able to add this same .mov movies, but not on the new one.
I also tried to convert this .mov movies, but the quality was to bad...
Does anybody know this problem? Im appreciating every little advice and help.
Thanks a lot
Sabine

Sabine
Sorry for all the delays getting your thread moving forward. I suspect that it got lost in the daily thread traffic and Adobe's major updating of the forums.
Do your issues still exist. If they are the same as when you posted on May 8th, then
1. When you used HandBrake for the converslion of your .mov file, did you leave the Container = Mp4. And under Video Tab, did you set the Videc Codec = H.264 (x264)? All you needed to do at that point was dot the Constant for the frame rate and designate a frame rate and select the Start button and wait for the Queue Finished message in the progress bar at the bottom left of the HandBrake workspace.
2. What model iPhone is the video coming from? Your iPhone is probably giving you HD video (probably 1080p). So increasing the computer's installed RAM from 2.00 to 4 GB would be expected to help the overall workflow. Only if you have a 64 bit computer operating system, 8 GB installed would be even better. The 4 GB installed RAM is the maximum supported by a 32 bit computer operating system.
3. Specially for
The movie is stopping and jumping.
When you are playing back the Timeline content, are you looking at the "rendered Timeline"? Is there an red line over the content during that playback? If so, press the Enter key and wait for the render process to complete. This rendering process gives you the best possible preview of what you are seeing. The red line could be due to your editing the content, or it could be due to an incorrect selection of project settings. If you supply information about your video properties, we can suggest the best possible project settings. I do not recall seeing that you mentioned what version of Premiere Elements that you are using 1, 2, 3, 4 or other?
Please review the above and then let me know what supplemental information and/or clarification would help.
Thank you.
ATR

Adobe Premiere Elements 12 doesn't import MOV Files

Hi, All!
I'm working on Windows 8.1 64 bit and use Adobe Premiere Elements 12. I've downloaded and installed on my PC latest version of Apple QuickTime 7.7.4.1680.86 from http://www.apple.com/quicktime/download/
I've trying to use some free stuff from http://www.detonationfilms.com/Stock_Directory.html and mix it with my video. You may download example of Pre-Keyed Explosions using direct link: http://www.detfilmsshockwave.com/DVExplosion01.zip or any other stuff from this site...
...but my Adobe Premiere Elements 12 with installed the latest updates doesn't import these MOV Files with codec PNG Image
In fact, Apple does not offer ProRes components for QuickTime on Windows, but I don't know do this problem interact with my trouble?
IMHO, it's best to look at the crash logs for QT32Server! I've found executable QT32Server on my PC in next folder:
C:\Program Files (x86)\Adobe\Elements 12 Organizer\CAHeadless\32\Adobe QT32 Server.exe, but can't found any import logs on my Windows 8.1 including hidden folders. I have trying to check the windows events log for errors %windir%\system32\eventvwr.msc /s but it contains no necessary items.
I have trying to re-install version 6.5.2 of Apple QuickTime, but without success. May be I must try to install any other older version, i.e. 7.5.5 ?
I think perhaps such behavior of Adobe Premiere Elements 12 is in design?
May be I'd try third party free video converter, like SUPER e.t.c. to convert MOV container to AVI?
Please help me to find a way to fix this problem.
Sincerely yours,
JennyK
http://jennyk.ucoz.ru

Jenny Koltsova
What is this "codec PNG image" that is contained/wrapped by the .mov format? What are the video and audio properties of this video...frame size, frame rate, interlaced or progressive, pixel aspect ratio, et al.
It sounds like you have Premiere Elements 12 is running on some version of Windows with QuickTime (latest version) installed on the same computer as Premiere Elements. Great. Requirement for QuickTime met.
Where is this PNG.mov coming from? And what type of .avi were you thinking to convert to?
Premiere Elements 12 Publish+Share/Computer/QuickTime does offer an export with a PNG video codec with the .mov file extension. I am in the process of exporting my Timeline to that type of file and then determining if I can import that back into Premiere Elements 12 project.
When your png.mov will not install into Premiere Elements 12 on Windows 8.1 64 bit, what is the specific message that you are getting from the program at that time.
More shortly after my export of the png.mov is finished. Any minute now.
ATR
Add On....The png.mov produced by Premiere Elements 12 Window 7 64 bit could be imported into a Premiere Elements 12 project. I am now going to my laptop which has Premiere Elements 12 on Windows 8.1 64 bit to do the same thing and see what happens there. Back soon.

Hi, I have problem with importing MOV files from SJCAM 4000. MOV files are in supported formats for Adobe Premiere Elements 11. But if I'm importing MOV file, only audio part is imported, video part is not imported. How can I solve this problem?

Hi, I have problem with importing MOV files from SJCAM 4000. MOV files are in supported formats for Adobe Premiere Elements 11. But if I'm importing MOV file, only audio part is imported, video part is not imported. How can I solve this problem?

haben
From looking at the specifications of your camera (SJCam 4000), we know already what video compression your camera is using. It is H.264.
A H.264.mov file should be supported by Premiere Elements 11. On what computer operating system is your Premiere Elements 11 running?
Do you have the latest version of QuickTime installed on your computer? And, are you running QuickTime and Premiere Elements 11 from a
User Account with administrative privileges? Please go to Premiere Elements 11 Publish+Share/Computer/QuickTime to confirm that you find
presets there for the QuickTime choice there.
What are the properties of these H.264.mov files - is it 1080p30 (1920 x 1080p30) or something else? Do you know if this camera is recording with a variable or
a constant frame rate?
Please review and consider and then we will decide what next.
Thank you.
ATR

Every time I try to upload MOV files from my iphone 5s onto my adobe premiere elements on windows 8 i get 'the importer reported a generic error'

every time I try to upload MOV files from my iphone 5s onto my adobe premiere elements on windows 8 i get 'the importer reported a generic error'

jade harding
What version of Premiere Elements are you using on Windows 8.1 64 bit? For now I will assume Premiere Elements 12 in a NTSC set up.
Your iPhone 5s video is expected to be 1080p @ 30 progressive frames per second? Do you confirm that? Because of the source of your video, it is highly likely that you are dealing with a variable frame rate.
Please give the following a try to see if you then have an "importable" product to take into Premiere Elements presumed 12/12.1.
Download and install the free HandBrake program.
http://handbrake.fr/
Import your video file into the program.
Make sure you browse to and set Destination (suggested Desktop location)
Go to the Video Tab and set
Video codec = H.264 (x264)
Frame Rate = 29.97
put a dot next to Constant for the Frame Rate
Click on the Start at the top left of the workspace
Wait for the "Queue Finished" to appear in the progress bar at the bottom left of the workspace.
Then see if this H.264.mp4 (1920 x 1080 @ 29.97 progressive frames per second file can be imported into Premiere Elements 12 project with a manually set project preset of NTSC/DSLR/1080p/DLSR 1080p30@ 29.97.
Details for setting manual project preset can be found in
ATR Premiere Elements Troubleshooting: PE11: Accuracy of Automatic Project Preset (New Project Dialog) Setting
The details that I have posted in this reply are customized for Premiere Elements and should work fine for you.
We will be watching for your results.
ATR

Adobe Premiere Elements 10 cant export mov files to QT h.264: export failure

Hello,
I edited my project in Adobe Premiere Elements 10 and want to color correct it in Davinci Resolve Lite. I tried to export my mov files (shot on 60 D 1920x1080 25 fps) to QT h.264, so I can import them in Davinci. I have the same Problem when I want to export to uncompressed YUF 8bit.
The pc says something like: Failure during creating the file. Cant open or create the export file.
Is it a problem of the progamm? Is it impossible to export it in that codec ? Should I use another export codec ?
Greets Stefan

Hello,
Sry I didnt find any Premiere Elements in my selection, next time I post it directly here.
Im using a windows hp 7 64 bit, Adobe premiere elements 10, last version of Quick time and running an account with admin privilegs. I also opened the programm with admin power, just to see if anything happens, but still the same.
My camera films in 1920 x 1080 25p, so I guess its proogressive. For the audio I dont care if its 5.1 or mono, because my microphone is a mono microphone.
I made some pictures of my settings, sry all in german:
[IMG]http://imageshack.us/a/img163/6105/rr3l.jpg[/IMG]
[IMG]http://imageshack.us/a/img839/9284/nser.jpg[/IMG]
[IMG]http://imageshack.us/a/img707/6420/0krg.jpg[/IMG]
Greets Machun

Generic error when trying to import iphone vids into adobe premiere elements 9

I have some videos that were recorded on an iphone 6. They are in .mov format which is supposed to be compatible with my adobe premiere elements 9 but every time I try to import them I get a generic error.

Okay so I've searched around most of this forum and as much of Google as I could find - I have found similar problems, but nothing exactly the same; and none of the solutions I've found have worked for me. I've seen a lot of people having trouble connecting to the DL server on the file-selection window, but I don't even get that far - an error message just pops up in the middle of my screen - and my error doesn't mention a server, just that it can't connect to AE DL.
I changed firewall software (which I've wanted to do for months, anyway) and still to no avail.
As for the "The importer reported a generic error" problem also, I can't find any problems or solutions with After Effects files not being able to be imported.

How do you import "MVI_ file # .THM" from "Canon Powershot SX1 IS" into Adobe Premiere Elements

When I tried to import a MVI_ "file #" .THM file from a "Canon Powershot SX1 IS" camera into Adobe Premiere Elements, I received the following message: "This type of file is not supported, or the required codec is not installed."
How do I resolve this issue?
Thanks for any assistance that you can provide.
John

Steve,
Thanks for your help. You are correct that there is another file with the same name without the ".THM" extension.
What I said was incorrect. I was trying to import the file without the ".THM" extension and getting the afore mentioned message.
However, I just discovered that this MVI_ file is a "Quick Time Movie" format not an "avi" format.
Do I need to convert this format or does it have something to do with a codec?
Thanks,
John

Importing .mov to Adobe Premiere Elements 7

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