Importing PNG from Server causes Illustrator to freeze up

Hello,
My client is having a bit of a strange issue with importing of PNG files. She is running an IMac version 10.7.3 and Adobe Creative Suite Design Pro 5.5 (I beleive) They are in a windows network environment and access files hosted on a windows 2003 server.
Today she showed me first hand; opening up a connection to the server and proceeding to a particular shared drive that features a slew of images in a variety of formats including jpgs, gifs, tiffs, png etc.
She would drag and drop a particular file from the window to Illustrator and it would instantly freeze up, beachball, and require a force close.
I had her copy the file to her desktop and do the same thing, drag it onto the stage and bam, worked no problem.
Is there any reason for it to only happen when coming directly off of the server? She tried with a variety of other file formats and there was no issue. I hadn't tried opening the same file in photoshop or indesign yet, but I'm perplexed at why its only in PNG format that its having trouble with?
Is there some compatibility problem that maybe I'm not seeing here?
Would appreciate any ideas as I'm scratching my head with this one.
Thank you for reading and for any replies!!
V

Hi Scott,
Thanks for your reply.
I was unaware actually that it is not best practise to open directly off of the server. I'm a windows guy at the core, so this is pretty surprising to me as I've never found there to be issues like this with Windows, however since this issue is on a Mac I figured there may be some other reason behind it.
In their environment they have 6 macs and they all operate in this way.. connect to the server using Finder, and open files (.ai, osd, jpeg, etc) directly from several different network locations. This is the first instance I've heard of from any of these users where doing so has caused freezing like this, which is why I found it a bit odd that it was only PNG files in particular. Other users have no issues at all when opening any file direct from the server.
Though working this way may not be supported, would there be any suggestions for other ways I could look to address this issue? At the moment the user is doing as you had suggested.. copying to the local machine and then uploading once the file edits are complete. If there is no workaround then certainly I'll try to get this user to continue working this way but still a bit perplexed why the issue is isolated to this single user.
Thanks

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====================================================================
= Root Exception ===================================================
====================================================================
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====================================================================
== Content from the LogHandler =====================================
====================================================================
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at com.sap.engine.core.thread.execution.CentralExecutor$SingleThread.run(CentralExecutor.java:304)
#6 13:43:52 AWT-EventQueue-2 DEBUG AutoLog.created.com.sap.engine.services.security.exceptions.BaseLoginException: Authentication did not succeed.
#5 13:43:52 AWT-EventQueue-2 FINE AutoLog.created.com.sap.engine.services.security.exceptions.BaseLoginException: com.sap.engine.services.security.exceptions.BaseLoginException: Cannot authenticate the user.
at com.sap.engine.services.security.login.ModulesProcessAction.run(ModulesProcessAction.java:175)
at java.security.AccessController.doPrivileged(Native Method)
at com.sap.engine.services.security.login.FastLoginContext.login(FastLoginContext.java:218)
at com.sap.engine.services.security.remoteimpl.login.RemoteLoginContextHelperImpl.login(RemoteLoginContextHelperImpl.java:78)
at com.sap.engine.services.security.remoteimpl.login.RemoteLoginContextHelperImplp4_Skel.dispatch(RemoteLoginContextHelperImplp4_Skel.java:64)
at com.sap.engine.services.rmi_p4.DispatchImpl._runInternal(DispatchImpl.java:351)
at com.sap.engine.services.rmi_p4.server.ServerDispatchImpl.run(ServerDispatchImpl.java:70)
at com.sap.engine.services.rmi_p4.P4Message.process(P4Message.java:62)
at com.sap.engine.services.rmi_p4.P4Message.execute(P4Message.java:37)
at com.sap.engine.services.cross.fca.FCAConnectorImpl.executeRequest(FCAConnectorImpl.java:872)
at com.sap.engine.services.rmi_p4.P4Message.process(P4Message.java:53)
at com.sap.engine.services.cross.fca.MessageReader.run(MessageReader.java:58)
at com.sap.engine.core.thread.execution.Executable.run(Executable.java:108)
at com.sap.engine.core.thread.execution.CentralExecutor$SingleThread.run(CentralExecutor.java:304)
Caused by: com.sap.engine.services.security.exceptions.BaseLoginException: Authentication did not succeed.
at com.sap.engine.services.security.server.jaas.BasicPasswordLoginModule.login(BasicPasswordLoginModule.java:149)
at com.sap.engine.services.security.login.LoginModuleLoggingWrapperImpl.login(LoginModuleLoggingWrapperImpl.java:220)
at com.sap.engine.services.security.login.ModulesProcessAction.run(ModulesProcessAction.java:70)
... 13 more
predecessor system
com.sap.engine.services.security.exceptions.BaseLoginException: Cannot authenticate the user.
at com.sap.engine.services.security.login.ModulesProcessAction.run(ModulesProcessAction.java:175)
at java.security.AccessController.doPrivileged(Native Method)
at com.sap.engine.services.security.login.FastLoginContext.login(FastLoginContext.java:218)
at com.sap.engine.services.security.remoteimpl.login.RemoteLoginContextHelperImpl.login(RemoteLoginContextHelperImpl.java:78)
at com.sap.engine.services.security.remoteimpl.login.RemoteLoginContextHelperImplp4_Skel.dispatch(RemoteLoginContextHelperImplp4_Skel.java:64)
at com.sap.engine.services.rmi_p4.DispatchImpl._runInternal(DispatchImpl.java:351)
at com.sap.engine.services.rmi_p4.server.ServerDispatchImpl.run(ServerDispatchImpl.java:70)
at com.sap.engine.services.rmi_p4.P4Message.process(P4Message.java:62)
at com.sap.engine.services.rmi_p4.P4Message.execute(P4Message.java:37)
at com.sap.engine.services.cross.fca.FCAConnectorImpl.executeRequest(FCAConnectorImpl.java:872)
at com.sap.engine.services.rmi_p4.P4Message.process(P4Message.java:53)
at com.sap.engine.services.cross.fca.MessageReader.run(MessageReader.java:58)
at com.sap.engine.core.thread.execution.Executable.run(Executable.java:108)
at com.sap.engine.core.thread.execution.CentralExecutor$SingleThread.run(CentralExecutor.java:304)
Caused by: com.sap.engine.services.security.exceptions.BaseLoginException: Authentication did not succeed.
at com.sap.engine.services.security.server.jaas.BasicPasswordLoginModule.login(BasicPasswordLoginModule.java:149)
at com.sap.engine.services.security.login.LoginModuleLoggingWrapperImpl.login(LoginModuleLoggingWrapperImpl.java:220)
at com.sap.engine.services.security.login.ModulesProcessAction.run(ModulesProcessAction.java:70)
... 13 more

Hi Rajeev,
Thanks for your inputs. I myself am a basis guy. I ve already checked all the authorizations given to the user - PISUPER, and have found it to be fine. Can't understand why this security issue crops up still. anyways, i m getting this error when trying to import an object from the server. If i try to create a new object and during the process, try to import the SCV from SLD, i m facing with an error again, of a different sort. The log says...
====================================================================
= Root Exception ===================================================
====================================================================
Thrown:
com.sap.aii.utilxi.misc.api.BaseRuntimeException: Internal error during bean lookup for bean SldAccessServiceBean
     at com.sap.aii.ib.clsif.gen.BeanAccessHandler.handleRuntimeExInBusinessMethod(BeanAccessHandler.java:113)
     at com.sap.aii.ib.client.sldAccess.impl.SldAccessServiceDelegate.getSwcvLinks(SldAccessServiceDelegate.java:55)
     at com.sap.aii.ibrep.gui.workspace.WorkspaceCreatePanel.getSwcvLinksAdapter(WorkspaceCreatePanel.java:520)
     at com.sap.aii.ibrep.gui.workspace.WorkspaceCreatePanel.access$000(WorkspaceCreatePanel.java:75)
     at com.sap.aii.ibrep.gui.workspace.WorkspaceCreatePanel$4.getResult(WorkspaceCreatePanel.java:449)
     at com.sap.aii.utilxi.swing.toolkit.InterruptableProgressDialog$1.construct(InterruptableProgressDialog.java:190)
     at com.sap.aii.utilxi.swing.toolkit.SwingWorker$2.run(SwingWorker.java:126)
     at java.lang.Thread.run(Unknown Source)
Caused by: com.sap.aii.utilxi.misc.api.BaseRuntimeException: Internal error during bean lookup for bean SldAccessServiceBean
     at com.sap.aii.ib.clsif.login.LoginServiceImpl.getHomeInterface(LoginServiceImpl.java:460)
     at com.sap.aii.ib.clsif.login.LoginServiceImpl.getBusinessInterface(LoginServiceImpl.java:425)
     at com.sap.aii.ib.clsif.gen.BeanAccessHandler.getBean(BeanAccessHandler.java:60)
     at com.sap.aii.ib.client.sldAccess.impl.SldAccessServiceDelegate.getBean(SldAccessServiceDelegate.java:79)
     at com.sap.aii.ib.client.sldAccess.impl.SldAccessServiceDelegate.getSwcvLinks(SldAccessServiceDelegate.java:49)
     ... 6 more
Caused by: com.sap.aii.ib.core.ejbutil.HomeFactoryException: Exception during lookup operation of object with name sap.com/com.sap.xi.repository/SldAccessServiceBean, cannot resolve object reference.
     at com.sap.aii.ib.clsif.login.EJBHomeFactory.lookUpHome(EJBHomeFactory.java:381)
     at com.sap.aii.ib.clsif.login.LoginServiceImpl.getHomeInterface(LoginServiceImpl.java:456)
     ... 10 more
Caused by: com.sap.engine.services.jndi.persistent.exceptions.NamingException: Exception during lookup operation of object with name sap.com/com.sap.xi.repository/SldAccessServiceBean, cannot resolve object reference.
     at com.sap.engine.services.jndi.implclient.ClientContext.lookup(ClientContext.java:528)
     at com.sap.engine.services.jndi.implclient.ClientContext.lookup(ClientContext.java:637)
     at javax.naming.InitialContext.lookup(Unknown Source)
     at com.sap.aii.ib.clsif.login.EJBHomeFactory.lookUpHome(EJBHomeFactory.java:353)
     ... 11 more
Caused by: javax.naming.NamingException: Error occurs while the EJB Object Factory trying to resolve JNDI reference Reference Class Name:
Type: clientAppName
Content: sap.com/com.sap.xi.repository
Type: interfaceType
Content: remote
Type: home
Content: com.sap.aii.ib.sbeans.sldAccess.SldAccessServiceHome
Type: ejb-link
Content: SldAccessServiceBean
Type: remote
Content: com.sap.aii.ib.sbeans.sldAccess.SldAccessServiceRemote
com.sap.engine.services.jndi.persistent.exceptions.NamingException: Exception while trying to get InitialContext.
     at com.sap.engine.services.jndi.InitialContextFactoryImpl.getInitialContext(InitialContextFactoryImpl.java:488)
     at javax.naming.spi.NamingManager.getInitialContext(Unknown Source)
     at javax.naming.InitialContext.getDefaultInitCtx(Unknown Source)
     at javax.naming.InitialContext.init(Unknown Source)
     at javax.naming.InitialContext.<init>(Unknown Source)
     at com.sap.engine.services.ejb3.runtime.impl.EJBObjectFactory.getObjectInstance(EJBObjectFactory.java:73)
     at com.sap.engine.services.ejb3.runtime.impl.EJBObjectFactory.getObjectInstance(EJBObjectFactory.java:58)
     at javax.naming.spi.NamingManager.getObjectInstance(Unknown Source)
     at com.sap.engine.services.jndi.implclient.ClientContext.lookup(ClientContext.java:521)
     at com.sap.engine.services.jndi.implclient.ClientContext.lookup(ClientContext.java:637)
     at javax.naming.InitialContext.lookup(Unknown Source)
     at com.sap.aii.ib.clsif.login.EJBHomeFactory.lookUpHome(EJBHomeFactory.java:353)
     at com.sap.aii.ib.clsif.login.LoginServiceImpl.getHomeInterface(LoginServiceImpl.java:456)
     at com.sap.aii.ib.clsif.login.LoginServiceImpl.getBusinessInterface(LoginServiceImpl.java:425)
     at com.sap.aii.ib.clsif.gen.BeanAccessHandler.getBean(BeanAccessHandler.java:60)
     at com.sap.aii.ib.client.sldAccess.impl.SldAccessServiceDelegate.getBean(SldAccessServiceDelegate.java:79)
     at com.sap.aii.ib.client.sldAccess.impl.SldAccessServiceDelegate.getSwcvLinks(SldAccessServiceDelegate.java:49)
     at com.sap.aii.ibrep.gui.workspace.WorkspaceCreatePanel.getSwcvLinksAdapter(WorkspaceCreatePanel.java:520)
     at com.sap.aii.ibrep.gui.workspace.WorkspaceCreatePanel.access$000(WorkspaceCreatePanel.java:75)
     at com.sap.aii.ibrep.gui.workspace.WorkspaceCreatePanel$4.getResult(WorkspaceCreatePanel.java:449)
     at com.sap.aii.utilxi.swing.toolkit.InterruptableProgressDialog$1.construct(InterruptableProgressDialog.java:190)
     at com.sap.aii.utilxi.swing.toolkit.SwingWorker$2.run(SwingWorker.java:126)
     at java.lang.Thread.run(Unknown Source)
Caused by: java.io.IOException: Can't get Socket. Reason:Connection timed out: connect
     at com.sap.engine.interfaces.cross.io.transport.PortManager.getRealSocket(PortManager.java:284)
     at com.sap.engine.interfaces.cross.LoadBalancerImpl.getAllAccessPoints(LoadBalancerImpl.java:97)
     at com.sap.engine.interfaces.cross.CrossObjectBroker.getDestination(CrossObjectBroker.java:142)
     at com.sap.engine.services.jndi.InitialContextFactoryImpl.getInitialContext(InitialContextFactoryImpl.java:347)
     at javax.naming.spi.NamingManager.getInitialContext(Unknown Source)
     at javax.naming.InitialContext.getDefaultInitCtx(Unknown Source)
     at javax.naming.InitialContext.init(Unknown Source)
     at javax.naming.InitialContext.<init>(Unknown Source)
     at com.sap.engine.services.ejb3.runtime.impl.EJBObjectFactory.getObjectInstance(EJBObjectFactory.java:73)
     at com.sap.engine.services.ejb3.runtime.impl.EJBObjectFactory.getObjectInstance(EJBObjectFactory.java:58)
     at javax.naming.spi.NamingManager.getObjectInstance(Unknown Source)
     at com.sap.engine.services.jndi.implclient.ClientContext.lookup(ClientContext.java:521)
     at com.sap.engine.services.jndi.implclient.ClientContext.lookup(ClientContext.java:637)
     at javax.naming.InitialContext.lookup(Unknown Source)
     at com.sap.aii.ib.clsif.login.EJBHomeFactory.lookUpHome(EJBHomeFactory.java:353)
     at com.sap.aii.ib.clsif.login.LoginServiceImpl.getHomeInterface(LoginServiceImpl.java:456)
     at com.sap.aii.ib.clsif.login.LoginServiceImpl.getBusinessInterface(LoginServiceImpl.java:425)
     at com.sap.aii.ib.clsif.gen.BeanAccessHandler.getBean(BeanAccessHandler.java:60)
     at com.sap.aii.ib.client.sldAccess.impl.SldAccessServiceDelegate.getBean(SldAccessServiceDelegate.java:79)
     at com.sap.aii.ib.client.sldAccess.impl.SldAccessServiceDelegate.getSwcvLinks(SldAccessServiceDelegate.java:49)
     at com.sap.aii.ibrep.gui.workspace.WorkspaceCreatePanel.getSwcvLinksAdapter(WorkspaceCreatePanel.java:520)
     at com.sap.aii.ibrep.gui.workspace.WorkspaceCreatePanel.access$000(WorkspaceCreatePanel.java:75)
     at com.sap.aii.ibrep.gui.workspace.WorkspaceCreatePanel$4.getResult(WorkspaceCreatePanel.java:449)
     at com.sap.aii.utilxi.swing.toolkit.InterruptableProgressDialog$1.construct(InterruptableProgressDialog.java:190)
     at com.sap.aii.utilxi.swing.toolkit.SwingWorker$2.run(SwingWorker.java:126)
     at java.lang.Thread.run(Unknown Source)
     at com.sap.engine.services.ejb3.runtime.impl.EJBObjectFactory.getObjectInstance(EJBObjectFactory.java:140)
     at com.sap.engine.services.ejb3.runtime.impl.EJBObjectFactory.getObjectInstance(EJBObjectFactory.java:58)
     at javax.naming.spi.NamingManager.getObjectInstance(Unknown Source)
     at com.sap.engine.services.jndi.implclient.ClientContext.lookup(ClientContext.java:521)
     ... 14 more
Any clues what might be the issue?
thanks in advance,
Regards,
Basker

ITunes freezes when importing music from CD and also when playing,

Just recently iTunes has started to freeze when importing music from a CD - it just stops and the progress bar remains as it it. The whole mac then freezes and I get the spinning beachball. I can't use any other application. The same thing is happening when I play music - it's ok for a song or two and then freeze and the beachball appears. I've downloaded iTunes again and reinstalled and it's just the same. Using Safari and Mail etc is no problem at the moment.
I also have a problem getting the iMac to recognise external hard drives - it won't show them on either firewire 400 or 800. I can see my 1TB drive using usb ( it shows up on the desktop, whereas on firewire it doesn't do this) but if I try to open it and see the contents in finder, it opens, but doesn't dispaly the contents of the drive. I can see the disk size but just get a grey spinning wheel in the bottom right hand of the finder window. Timemachine does not work.

I have had the same problem & itunes crashes when i try to import a file. Now i can't even start itune. I've reinstalled itunes so many times, without a fix, I've lost count.
I did post and had no reply. I'll watch this post with interest.

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